Section 2 -
To cancel pay-per-view order
Pay-per-view notice
Pay-per-view program started
A Program started overlay will appear when you try to order a
currently airing pay-per-view program currently airing. You can
order any event or movie at all times, even an ongoing one,
but we recommend to order at least 15 minutes before it is
scheduled to begin.
Manage schedule conflict
When ordering pay-per-view event or movie while another
program is already scheduled, an on-screen notice will prompt
you to cancel your order or keep both.
Missed pay-per-view movie or event
If you order pay-per-view but don't tune in the channel, a missed
program overlay will appear on your screen, prompting you to
order again. You will not be billed for a missed pay-per-view.
DCX user guide
Digital cable access
To cancel a pay-per-view order before the program starts:
1. Select the program in any of the listings menus (there will be a
dollar sign with the description);
2. From the information screen, select BUY and follow the prompts
to cancel the order. A message will confirm that your order has
been cancelled, and the event will not be charged.
NB Your order will be cancelled if you don't tune in the channel
when program is airing.
GUIDE TIP: Create a purchase code to block unwanted pay-per-
view orders. See Parental control and purchase code section
for further information.
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