Customer Information - Chevrolet silverado 2012 Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-7
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance
Program (Mexico) . . . . . . . . . 13-11
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-15
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-15
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-17
Service Publications
Ordering Information . . . . . . 13-19
Customer Information
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-20
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-21
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-21
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-21
Event Data Recorders . . . . . . 13-22
®
OnStar . . . . . . . . . . . . . . . . . . . . 13-23
Navigation System . . . . . . . . . 13-23
Radio Frequency
Identification (RFID) . . . . . . . 13-23
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-23
13-1