Customer Information; Procedure; Customer Satisfaction Procedure - Cadillac 2016 CTS Owner's Manual

366

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 366
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 368
Customer Assistance for Text
Telephone (TTY) Users . . . . . 368
Online Owner Center . . . . . . . . . 369
Roadside Service . . . . . . . . . . . . . 369
Scheduling Service
Appointments . . . . . . . . . . . . . . . 371
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 372
Collision Damage Repair . . . . . 373
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 375
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 376
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 376
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 376
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 377
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 377
Event Data Recorders . . . . . . . . 377
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 378
Infotainment System . . . . . . . . . . 378
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be