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Cadillac 2016 Limited Warranty And Owner Assistance Information

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  • Page 2 GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

  • Page 4: Table Of Contents

    List ......23 Permanent Relocation ..16 Cadillac ELR Coverage ..12 Replacement Parts ... . 26 Original Equipment What Is Not Covered .
  • Page 5 2016 Cadillac Limited Warranty and Owner Assistance Information State Warranty Enforcement Laws ... 31 Warranty Information for California Only ....32...

  • Page 6: Owners

    Important Message to Owners... GM's Commitment workmanship. These instances will necessary warranty repairs can be be reviewed on a case-by-case made to your GM vehicle. GM GM is committed to ensuring basis. If the issue has not been requests that the vehicle be satisfaction with your new vehicle.

  • Page 7: Warranty Coverage At A

    Warranty Coverage at a Glance The warranty coverages are Federal for the first 3 years or summarized below. 50,000 miles, whichever Gasoline Engines comes first. New Vehicle Limited Warranty Defects and performance for Specified components for cars cars and light duty truck Bumper-to-Bumper (Includes or light duty trucks equipped emission control systems are...

  • Page 8: New Vehicle Limited Warranty

    Is Covered and those items listed Warranty Applies To obtain warranty repairs, take the under What Is Not Covered later in vehicle to a Cadillac dealer facility this section. This warranty is for GM vehicles within the warranty period and...
  • Page 9 New Vehicle Limited Warranty Exclusions: Excluded from the are the clutch and pressure plate as covered are any actuators directly powertrain coverage are sensors, well as any Transmission Control connected to the drive axle (e.g., wiring, connectors, engine radiator, Module and/or module front differential actuator).
  • Page 10 (1.96%/1,000 miles) to 20% at considered a defect, and it may 36,000 miles occur before the vehicle warranty 36,001-50,000 20% (Buick and Cadillac Only) expires. In this case, the owner is 36,001+ 0% (Chevrolet and GMC Only) responsible to purchase...
  • Page 11 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% Buick and Cadillac (0% 48,000 Chevrolet and GMC) This schedule applies to the price of the brand of tires on your vehicle for the tires only. GM will cover 100% of more information. The following is a...
  • Page 12 New Vehicle Limited Warranty Tire Companies Company Website Toll-Free Number Bridgestone Americas Tire www.bridgestonetire.com 1-800-356-4644 Operations, LLC Continental/General www.generaltire.com 1-800-847-3349 www.continentaltire.com 1-800-847-3349 Goodyear/Dunlop www.goodyeartires.com 1-800-321-2136 www.dunloptires.com Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 Pirelli www.us.pirelli.com 1-800-747-3554 Maxxis www.maxxis.com 1-866-509-7067 When a tire is removed from service expressed or implied, arising by law *Some states do not allow the due to a covered warranty condition...

  • Page 13: What Is Not Covered

    Towing is covered to the nearest and labor, for the balance of the unavailability of compatible Cadillac dealer if your vehicle applicable portion of the New wireless service or GPS satellite cannot be driven because of a Vehicle Limited Warranty, but in no signals.
  • Page 14 New Vehicle Limited Warranty when stuck in mud or snow, tire driveline, software, or other Damage or Corrosion Due to chains, racing, improper mounting components after final assembly Environment, Chemical or dismounting, misuse, negligence, by GM. Treatments, or Aftermarket Products alteration, improper repair, accident, Coverages do not apply if the collision, fire, vandalism, or...
  • Page 15 New Vehicle Limited Warranty Damage Due to Contaminated, Damage Due to Impact, Use, or or repair due to vehicle use, wear, Improper, or Poor Quality Fuel the Environment exposure, or lack of maintenance is not covered. Poor fuel quality or incorrect fuel Windshield or glass cracks, chips, may cause driveability problems or scratches due to impact are not...

  • Page 16: Elr-Specific Warranty

    ** Maintenance items after or liability in connection with these Range Electric Vehicle (EREV) 7,500 miles. vehicles. Any implied warranty of components for each Cadillac ELR, Extra Expenses merchantability or fitness for a (hereafter referred to as EREV) for particular purpose applicable to...

  • Page 17: What Is Covered

    Depending on use, the high-voltage to correct any EREV component battery may experience as much as This warranty is for Cadillac ELR defect related to materials or 40% capacity reduction over the vehicles registered and normally workmanship occurring during the warranty period.

  • Page 18: What Is Not Covered

    New Vehicle Limited Warranty Your ELR battery warranty Brakes Wear Items replacement may not return your Brake Modulator Assembly Wear items, such as brake linings, vehicle as an as new condition, are not covered in the EREV Electric Drive Unit but it will make your ELR fully warranty.

  • Page 19: Things To Know About The New Vehicle Limited Warranty

    Tire Service testing and reassembly. and torque levels that could Any authorized Cadillac or tire damage, create failure, or reduce Refurbished parts meet GM dealer for your brand of tires can the life of the engine, engine approved service part requirements assist you with tire service.

  • Page 20: After-Manufacture

    You can rely on your Cadillac etched into the paint surface. corrosion resistance built into your dealer to use the proper parts and vehicle.

  • Page 21: Warranty Coverage

    The Cadillac vehicles. However, if a dealer records this mileage on the Cadillac dealer cannot be located, Original Equipment Alterations first page of this warranty booklet at significantly inconvenienced delivery.

  • Page 22: Recreation Vehicle And Special

    Things to Know About the New Vehicle Limited Warranty or disconnecting of the vehicle's company, assembler, or equipment repair any uncorrected factory original equipment parts and installer is solely responsible for defects and any transit damage components. warranties on the body or detected before the vehicle is equipment and any alterations to delivered to you.

  • Page 23: Noise Emissions Warranty For Light Duty Trucks Over

    Things to Know About the New Vehicle Limited Warranty Noise Emissions Warranty for Light Duty Trucks Over 10,000 Lbs Gross Vehicle Weight Rating (GVWR) Only GM warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser of this vehicle, as manufactured by GM, that this vehicle was designed, built,...

  • Page 24: What Is Covered

    Emission Control Systems Warranty The emission warranty on your Whether the vehicle conforms to Light Duty Truck equipped with vehicle is issued in accordance with or is certified for California Heavy Duty Gasoline Engine the U.S. Federal Clean Air Act. regulations in addition to U.S.

  • Page 25: California Emission Control

    Emission Control Systems Warranty conform with those regulations The vehicle fails an Limited Warranty during the emission warranty EPA-approved I/M test during Bumper-to-Bumper coverage. There period. the emission warranty period. may be additional coverage on GM diesel engine vehicles. In any case, Emission-related defects in the The failure results, or will result, the warranty with the broadest...

  • Page 26: Emission Control Systems Warranty

    Emission Control Systems Warranty Important: California, Connecticut, computer. Also included are hoses, For 7 years or 70,000 miles, Maine, Maryland, Massachusetts, belts, connectors, and other whichever comes first: New Jersey, New York, Rhode emission-related assemblies. If an emission-related part Island, and Vermont have PZEV Where a warrantable condition listed in this booklet specially Emission Warranty Coverage.
  • Page 27 (1-855-4-CAD-ELR), or in California, whichever comes first. lack of receipts or for your failure to write to: ensure the performance of all Any authorized Cadillac dealer will, State of California Air Resources scheduled maintenance. as necessary under these Board warranties, replace, repair, or adjust...

  • Page 28: List

    Emission Warranty Parts List The emission parts listed here are compressors, which are covered for Vehicle Control Module (VCM) ** covered under the Emission Control 10 years/150,000 miles, whichever Vehicle Speed Sensor System Warranty. The terms are comes first. Transmission Controls and explained in the Emission Control Powertrain Control System Torque Management...

  • Page 29: Emission Warranty Parts List

    Emission Warranty Parts List Fuel Tank Fuel Pump Glow Plug(s) (Diesel) Diesel Exhaust Emission Reduction Fluid Tank Fuel Temperature Sensor Glow Plug Controller (Diesel) Diesel Exhaust NOx Sensors High Pressure Fuel Pump (SIDI) Ignition Coil(s) Exhaust Manifold Air Management System Ignition Control Module Exhaust Manifold Gasket Active Aero Shutters and Controller...
  • Page 30 Emission Warranty Parts List Fuel Feed and Return Pipes and Electro-Hydraulic Brake Control Voltec/EREV EVAP Canister Hoses Module** Assembly High Voltage Battery Contractor Fuel Filler Cap Energy Storage Control Module ** Voltec/EREV RESS Thermal Fuel Level Sensor Hybrid Batteries * Management: Fuel Limiter Vent Valve Hybrid Battery Temp.

  • Page 31: Replacement Parts

    Emission Warranty Parts List Grommets For detailed information concerning If other than new, genuine GM parts specific parts covered by these are used for maintenance Hoses emission control system warranties, replacements or for the repair of Housings ask your dealer. parts affecting emission control, the owner should assure himself/herself Mounting Hardware...

  • Page 32: Claims Procedure

    Emission Warranty Parts List dealer is not reasonably available, receipt to a Cadillac dealer for test or a California smog check test, repairs may be performed at any reimbursement consideration. This or at any time you suspect a defect available service establishment or applies to both the Federal in a part.
  • Page 33 Emission Warranty Parts List For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue, N.W. Washington, DC 20460 For a vehicle subject to the California Exhaust Emission...

  • Page 34: Procedure

    The vehicle delivery date and further help contact the Cadillac case will generally be heard within present mileage. Customer Assistance Center by 40 days.

  • Page 35: Customer Satisfaction Procedure

    Customer Satisfaction Procedure may reject it and proceed with any other venue for relief available to you. Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc.

  • Page 36: State Warranty

    State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we...

  • Page 37: Warranty Information For California Only

    Warranty Information for California Only California Civil Code Section injury if the vehicle is driven NOTICE TO GENERAL MOTORS 1793.2(d) requires that, if GM or its AND the nonconformity has AS REQUIRED ABOVE SHALL BE representatives are unable to repair been subject to repair two or SENT TO THE FOLLOWING a new motor vehicle to conform to...

  • Page 38: Special Coverage Adjustment

    Special Coverage Adjustment Programs Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost...

  • Page 39: Customer Assistance

    Canada call the toll-free telephone number Customer Care Centre, for assistance. However, if you wish CA1-163-005 to write or e-mail Cadillac, refer to General Motors of Canada Limited the address below. 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 United States www.gm.ca...

  • Page 40: Customer Assistance For Text Telephone (Tty) Users

    Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Cadillac Customer Assistance Center is: 1-800-833-2622 in the United States 1-800-263-3830 in Canada The TTY for the Cadillac Roadside Assistance Center is: 1-888-889-2438 in the U.S.

  • Page 41: Roadside Assistance

    Roadside Assistance Program Cadillac is proud to offer the response, security, and convenience of Cadillac's 24-Hour Roadside Service Program for a period of 6 years or 70,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details.

  • Page 42: Courtesy Transportation

    Courtesy Transportation Program If your vehicle requires warranty repairs during the 6 year/70,000 mile (8 year/100,000 mile for the ELR) coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program . Several transportation options are available.
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