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Service checks
31.xx—Cartridge errors service check
Step
Questions / actions
POR the printer.
1
Did this fix the problem?
Replace the toner cartridge.
2
Did this fix the problem?
Reseat the toner cartridges and make sure
3
they are installed to their correct color slots.
Did this fix the problem?
1. Check the contacts on the toner cartridge
4
chip for damage and contamination.
2. Clean the contacts.
Are the chip contacts damaged?
1. Check the cartridge contact and bell crank
5
on the printer.
2. Press each of the contacts to check the
spring force.
3. Check the bell crank for any damage.
Are the bell crank and cartridge contacts
damaged?
1. Check JSB1 on the system board for
6
proper connection.
2. Check for damage and pinch points on the
connector.
3. Reseat cable.
Is the cable connector free of damaged?
Check the whole length of the cable going to
7
the cartridge contact. Check for any damage
and pinch points.
Are the cables damaged?
Replace the system board. See
8
board removal" on page
Did this fix the problem?
110.xx—Mirror motor service check
Step
Questions / actions
View the Event Log:
1
1. Turn off the printer, press and hold
buttons 3 and 6, then turn on the printer.
2. Select EVENT LOG.
3. Select Display Log.
Has an 110.xx error occurred three times or
more?
Problem resolved.
Problem resolved.
Problem resolved.
Replace toner cartridge.
Replace the cartridge
contact with bell crank.
Note: Only replace the
parts that are damaged.
Replace the cartridge
contact with bell crank.
Note: Only replace the
parts that are damaged.
Replace the cartridge
contact with bell crank.
Note: Only replace the
parts that are damaged.
Problem resolved.
"System
4-163.
Replace the printhead. See
"Printhead removal,
installation, and
adjustment" on
page
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Replace the cartridge
contact with bell crank.
Note: Only replace the
parts that are damaged.
Yes
Go to step 2.
4-153.
Diagnostic information
5026
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