Customer Information; Procedure; Customer Satisfaction Procedure - GMC Savana 2016 Owner's Manual

310

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 310
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 312
Customer Assistance for Text
Telephone (TTY) Users . . . . . 312
Online Owner Center . . . . . . . . . 313
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 313
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 314
Scheduling Service
Appointments . . . . . . . . . . . . . . . 316
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 316
Collision Damage Repair . . . . . 317
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 319
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 320
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 320
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 321
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 321
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 321
Event Data Recorders . . . . . . . . 322
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 322
Navigation System . . . . . . . . . . . 323
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be