Care And Maintenance; Troubleshooting - Bose Solo 15/10 series II Important Safety Instructions Manual

Care and Maintenance

Troubleshooting

Problem
No power
No audio
Cannot play
Bluetooth audio
®
Distorted audio
Remote control is inconsistent or
does not work
Sound is coming from the TV
Status indicator is red
18 - English
What to do
• Secure both ends of the power cord.
• Plug the power cord into a live AC (mains) outlet.
• Unplug the power cord for at least one minute and reconnect.
• Unmute the system.
• Increase the volume.
• Plug the audio cable into a connector on your TV labelled Audio Output or Audio OUT, not Audio Input or Audio IN.
• Use only one audio cable.
• Secure all cable connections and ensure they are correct.
• Select the correct TV input.
• Enable your TV's audio output and select the correct setting, such as such as Stereo or 5.1 Channel Audio. Refer to
your TV's owner's guide for more information.
• Use alternate setup (see page 15).
• If connecting to two sources:
– Power off the other source.
– Ensure that you are not using an optical cable and coaxial cable.
• If the system is connected to a TV output labelled VARIABLE (VAR), power off your TV speakers, set your TV volume to
75 percent of maximum and unmute your TV.
• If connecting through a TV headphones output, increase your TV volume to the maximum limit.
• Unplug the power cord for at least one minute and reconnect.
• On the system:
– Pair a device (see page 13).
– Clear the system's pairing list (see page 13).
– Try pairing a different device.
• On your Bluetooth device:
– Turn off and on the Bluetooth feature.
– Remove the system from the Bluetooth menu. Pair again.
– Use a different music source.
– Check your Bluetooth device for compatibility. Refer to your Bluetooth device's owner's guide.
• Increase the volume on the system, your mobile device and music source.
• Ensure you are using the correct device.
• If multiple Bluetooth devices are connected, pause your streaming device first.
• Disconnect other Bluetooth devices when not in use.
• See "No audio" or "Distorted Audio".
• Secure cable connections on the system and TV (or other connected sources).
• If the system is connected to a TV output labelled VARIABLE (VAR), reduce the TV volume.
• Use alternate setup (see page 15).
• Unplug the power cord for at least one minute and reconnect.
• Check the batteries to see if they are installed properly or if they need to be replaced (see page 19).
• Point the remote control directly at the system.
• Check that the status indicator flashes when you press the remote volume or mute button.
• Unplug the power cord for at least one minute and reconnect.
• Turn off your TV speakers (see page 8).
• Mute or decrease the volume your TV.
• System error: Call Bose Customer Service. Refer to the contact sheet in the carton.