Ford 2013 Explorer Owner's Manual page 461

Vehicle Health Report/Services
(Traffic, Directions and Information) issues
Issue
I received a text Your account may
that the Vehicle not be activated
Health Report is on the website,
not activated. OR
You may have the
wrong VIN
(vehicle
identification
number) listed.
I'm unable to The preferred
retrieve the dealer
report on the information did
website, or I not load correctly.
receive a system
error.
I'm unable to This could be due
submit a report. to your phone's
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.
I heard a The phone in use
commercial when is not activated,
I tried to use OR
Traffic, Directions Your phone has
and Information. ID blocker active.
2013 Explorer (exp)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC
Possible Possible Solution(s)
Cause(s)
• This is a free feature, but you
must first register online to use
it.
• Make sure that your VIN is
correctly listed in your account.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
• Update your mobile number
in your account on the website.
• Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.
• This is a free feature, but you
must first register online to use
it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
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