Ford 2013 Explorer Owner's Manual page 460

460
Issue
I'm having trouble
connecting my
device.
SYNC does not
recognize my
device when I
turn on the car.
Bluetooth audio
does not stream.
SYNC does not
recognize music
that is on my
device.
2013 Explorer (exp)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC
USB/Media issues
Possible
Cause(s)
• Try turning off the device,
Possible device
malfunction. resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device
does not have an auto-install
program or active security
settings.
This is a device Make sure you are not leaving
limitation. the device in your vehicle
during very hot or cold
temperatures.
This is a Make sure the device is
phone-dependent connected to SYNC and that you
feature, OR have pressed play on your
The device is not device.
connected.
• Make sure that all song details
Your music files
may not contain are populated.
• Some devices require you to
the proper artist,
song title, album change the USB settings from
or genre mass storage to MTP class.
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.
Possible Solution(s)