Troubleshooting - ActionTec SBWD100B User Manual

Appendix I. Troubleshooting and
FAQs
This chapter describes some problems you may encounter using ScreenBeam Pro EDU-2,
and possible solutions to those problems. Also included are frequently asked questions
(FAQs), and answers to those questions.

Troubleshooting

I tried to access the URL (http://192.168.51.1), but failed. Why?
Connect to the receiver's SSID, and then access the URL again.
I'm not seeing anything on my HDTV screen after powering on the Receiver.
Check the cable connections and make sure the TV Input setting is the same as the HDMI
port to which the Receiver is connected.
After upgrading from Windows 8 to Windows 8.1, I can no longer connect to
ScreenBeam Pro EDU-2 receiver or I'm having problems with my connection.
Make sure you've followed Intel's instructions after the upgrade. Refer to Intel's WiDi website
(Shortcut URL: http://www.actiontec.com/widi81) for more information.
Intel WiDi does not work after upgrading to Windows 8.1 and I can't connect to
ScreenBeam Pro EDU-2.
Windows 8.1 provides native Miracast feature. Previous Intel WiDi systems upgraded to
Windows 8.1 must use the Project feature. To connect with ScreenBeam Pro EDU-2: Go to
Charms > Devices > Project > Add a wireless display > Connect to ScreenBeam Pro
EDU-2 receiver.
In some instances, I can't connect to the Receiver from WiDi after installing antivirus
software.
This is also a known issue with Intel WiDi. To solve the problem, add Intel WiDi to the
antivirus-approved whitelist of applications, and then reconnect.
I'm seeing artifacts and experiencing a choppy, juddering video stream.
In noisy Wi-Fi environments, audio and video freezes may be observed while playing video
content, and longer than expected latency may occur when streaming. To ensure you have
an optimal Wi-Fi environment:
Disconnect and reconnect the Receiver.
If the source device is connected to a wireless router, restart the router, or change the
wireless channel on your wireless router/AP. Refer to the wireless router's user manual
for more information.