Calling Ibm - IBM Thinkpad TransNote Service And Troubleshooting Manual

Getting service
You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent
to your fax machine. In the U.S. and Canada, to access the IBM Automated
Fax System, call 1-800-426-3395.

Calling IBM

If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
v Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
v IBM-supplied TransNote programs - These programs are supported, at no
additional charge, for operational and defect-associated issues for 30 days
from the first call to the Help Center during your normal hardware
warranty period. After 30 days this support is subject to a fee. The IBM
TransNote software covered under this agreement includes: Ink Manager
Pro, Ink Viewer Utility, IBM Ink Transfer
inside Ink Transfer Utility), Ink Clipboard viewer, ThinkScribe Notepad
Properties Utility, ThinkScribe Update Utility, TouchBoard (Software
Keyboard), and Ink Calendar Support Utility.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
v
Identification of software problem sources (except as noted above under
"IBM-supplied TransNote programs")
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers (except as part of the
warranty problem determination process)
v
Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs (except as noted
above under "IBM-supplied TransNote programs")
46
®
ThinkPad TransNote
IBM FRU XXXXXXX
™
Service and Troubleshooting Guide
™
Utility, InkSync (a function