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Maytag MAH9700AW* Service Manual

27” front load washer
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See also: Use and Care Manual , Installation Manual
This manual is to be used by qualified appliance
technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
27" Front Load
Washer
This Base Manual covers general information.
Refer to individual Technical Sheet
for information on specific models.
This manual includes, but is
not limited to the following:
MAH9700AW*
16025909
March 2005
©2005 Maytag Services

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Summary of Contents for Maytag MAH9700AW*

  • Page 1 Service This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person. 27” Front Load Washer This Base Manual covers general information.
  • Page 2 Important Notices for Servicers and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service.

  • Page 3: Table Of Contents

    Boot Removal ... 32 Heater Removal ... 32 Motor Removal ... 33 Drain Pump Removal ... 35 Outer Tub/Spinner Removal ... 36 Appendix A Installation Instructions ... 41 Appendix B Use And Care ... 49 ©2005 Maytag Services 16025909 Rev. 0...

  • Page 4: Important Safety Information

    The gas is flammable, do not smoke or use an open flame during this time. • Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children. This is a safety rule for all appliances.
  • Page 5 General Information This Service Manual describes the operation, disassembly, troubleshooting, and repair of the Compact washer. It is intended for use by authorized technicians who troubleshoot and repair these units. NOTE: It is assumed that users of this manual are...
  • Page 6 Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. Grounded–This means the round hole connection is con- nected to earth ground through a connection to the main power panel.
  • Page 7 Important Safety Information 16025909 Rev. 0 ©2005Maytag Services...

  • Page 8: General Information Model Identification

    Keep a copy of sales receipt for future reference or in case warranty service is required. To locate an authorized technician: • For Maytag call 1-800-462-9824 or visit the Web Site at www.maytag.com. • For product in Canada call 1-866-587-2002 or visit the Web Site at www.maytag.com.

  • Page 9: Washer Nomenclature

    General Information Washer Nomenclature Brand M= Maytag Product Type AH= Automatic Horizontal Feature Content 9700 Feature Package Trouble Shooting and Diagnostic Guide is located behind the unit taped to the back. ©2005Maytag Services 16025909 Rev. 0 Color White Platinum Listing...

  • Page 10: Troubleshooting Procedures

    To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear panel. Will Not Start •...
  • Page 11 • Display shows LO. Press power Off Key to turn off the washer and unplug and reconnect washer. Press any key to turn on the washer. ©2005 Maytag Services WARNING If LO is displayed, Main Control Board and Door Lock Switch should be checked.
  • Page 12 Disconnect inlet hoses from the Water Valve and clean the valve screens of any debris. Noisy and/or Vibration/Walking • Check if the washer was properly leveled and the locking nuts are securely tightened up against the base frame of the washer. •...
  • Page 13 To enter Service Mode press the Chime and Extra Rinse keys for three seconds or until the control beeps. NOTE: The washer must be on before Service Mode can be entered. The motor speed will be displayed when started (motor not running display will be 0). The present state of the machine will not be changed (i.e., the...
  • Page 14 Level. Press 2 Level a 3 times for displays with only 2 character positions. Press Chime Start spinning and after reaching a maximum spin speed. stay at maximum spin speed for 2 minutes and stop Quick Spin Test. ©2005 Maytag Services time...
  • Page 15 Minimum time for this segment to be 5 seconds. After water height is achieved, continue tumble pattern for another 14 seconds. If the washer is equipped, turn on heater for first 5 seconds of this tumble pattern. Advance the washer to next step if water is not connected to machine.
  • Page 16 “ ” —0 if below water level level. “—1” if above level. Low water “_0” if below level level. “_1” if above level. Tub balance “UC” Balanced “UO” Unbalanced Water Degrees F temperature Water Degrees C temperature ©2005 Maytag Services...
  • Page 17 • Pressing the “Chime” switch pad will unlock the door and turn on the all the LED’s above ©2005 Maytag Services WARNING the “Chime” button. This output will attempt to unlock one time, if safe to do so. •...
  • Page 18 Section Continuous fill Displays "nF" of 12 Go to "No Water minutes. Fill" Total fill of Troubleshooting 14minutes. Section Door failed to Displays "FL" Go to lock after 3 "Will not lock" attempts Troubleshooting Section. Not Used ©2005 Maytag Services...
  • Page 19 Will not Difficulty in remember reading machine memory settings 12-14 Not Used ©2005 Maytag Services WARNING Action to be Diag. Description taken Code Displays "LE" Go to “No water fill Troubleshooting”. Door switch since the last LED –...
  • Page 20 Voltage for Voltage for Display motor control "2E".Replace bus is over bus is over Machine Control specified limit limit Display Voltage for Voltage for motor control "2E".Replace specified bus is under Machine Control limit specified limit ©2005 Maytag Services Board. Board.

  • Page 21: Component Testing Information

    Sump Sensor Motor Drain Pump Water Valves Heater Relay AC Power Reactor ©2005 Maytag Services WARNING Test Procedure Unplug harness connector and test from wire insertion side. Pin #6 and Pin #3 of CN3 Unplug harness connector and test from wire insertion side.
  • Page 22 141 degrees F. The heater turns off when the water temperature is above 151 degrees F. The wash cycle will be extended to achieve the temperature of 151 degrees F. 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 23 To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Water flow through dispenser during Wash fill FILL / FILL / DRAIN DRAIN Rotation of Rotation of Spinner Spinner ©2005 Maytag Services WARNING WASH WASH COOLING / COOLING / (HEATING) (HEATING) WASHING WASHING DISENTANGLE DISENTANGLE 16025909 Rev.
  • Page 24 DRAIN SPIN SPIN WARNING RINSE 1 RINSE 1 DISENTANGLE DISENTANGLE FILL / FILL / / FILLING TO / FILLING TO RINSE RINSE Rotation of Rotation of Spinner Spinner 16025909 Rev. 0 REMOVE REMOVE TOTAL TOTAL SUDS SUDS ©2005 Maytag Services...
  • Page 25 To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Water flow through dispenser during Rinse 2 fill MIDTERM MIDTERM DRAIN DRAIN SPIN SPIN ©2005 Maytag Services WARNING RINSE 2 RINSE 2 FILL / FILL / RINSE RINSE Rotation of...

  • Page 26: Disassembly Procedures Top Removal

    Disassembly Procedures WARNING Top Removal 1. Disconnect power supply to unit. 2. Remove 2 10mm screws from washer back. 3. Slide Top Cover towards the rear to clear the screw head from flange on the bottom side of the Top Cover.

  • Page 27: Reactor Removal

    2. Remove Top Cover. 3. Remove single attachment screw on cross brace. 4. Twist Reactor counterclockwise to remove. ©2005 Maytag Services To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. NOTE: The reactor coil is wired in series with line 1 internally in the Control Board.

  • Page 28: Water Valve Removal

    3. Remove Top Cover. 4. Remove clamps and hoses from dispenser. NOTE: The hose circuitry is marked on the Dispenser 5. Remove attachment screws and lift dipenser to expose fill hose. 16025909 Rev. 0 Main Main Bleach Cold Wash top. ©2005 Maytag Services...

  • Page 29: Console Removal

    To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 5. Roll Console down and lift away from washer. 6. Remove Reactor wire harness from wire clip. 7. Remove Reactor wire harness connector from the PCB Board.

  • Page 30: Disassembly Procedures

    5. Remove Screws around the perimeter of the glass retainer. T o avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 6. Remove the glass retainer. 7. Remove glass. 8. Remove external viewing window. 16025909 Rev. 0 ©2005 Maytag Services...

  • Page 31: Front Panel Removal

    5. Pull the boot from the lip formed into the front opening. ©2005 Maytag Services To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 6. Remove four screws attaching the front to the cabinet.

  • Page 32: Boot Removal

    2. Remove Top Cover. 3. Remove Console. 4. Remove Front Panel. 5. Remove Thermistor and Heater wiring connectors. 6. Loosen 10mm nut on Heater and remove Heater Element. NOTE: Install Heater Element on top of metal bracket. 16025909 Rev. 0 ©2005 Maytag Services...

  • Page 33: Motor Removal

    2. Remove two screws attaching Back Cover and slide cover up and lift bottom edge out of retaining slots. 3. Remove either vent tube from the outer Tub. ©2005 Maytag Services To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing.
  • Page 34 NOTE: There are alignment pins for the Stator reinstallation. Use caution during removal and installtion, the stastor will not hang from the alignment pins. Start a screw while supporting the Stator with the other hand. 16025909 Rev. 0 ©2005 Maytag Services...

  • Page 35: Drain Pump Removal

    1. Disconnect power supply to unit. 2. Remove Back Cover. 3. Remove clamp and Drain Hose. 4. Remove clamp and Pump Hose. ©2005 Maytag Services To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 5. Remove wiring connector.
  • Page 36 12.Remove two 13mm bolts securing the Front Struts to base and rotate up against the bottom of the tub. 13.Insert a board or boards across the bottom of the washer frame to use as a support when removing the tub assembly. 1x12 - 32” long 16025909 Rev.
  • Page 37 Disassembly Procedures WARNING 14.Remove fill hose. 15.Remove Pressure Switch harness connector. ©2005 Maytag Services To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 16. Remove the Pressure Hose. 17. Remove ground wire. 16025909 Rev. 0...
  • Page 38 21.Remove remaining screws securing Back Guard to cabinet. 22.Grasp the front and rear of the tub and slide out. Use a blanket or rug to protect the floor 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 39 24.Remove the 10mm screws around the perimeter of the tub. ©2005 Maytag Services To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. NOTE: Torque tub bolts to 6-11 ft. lbs.
  • Page 40 Disassembly Procedures WARNING 27.Lift Spinner to access Wave Washer. To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 28.Remove screw and release tab to remove Baffles 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 41 A A A A A ppendix ppendix ppendix A A A A A ppendix ppendix 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 42 DC68-02032B 101504 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 43 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 44 WA RNING 16025909 Rev. 0 ©2005 Maytag Services...

  • Page 45: Drain Facility

    FLOORING For best performance the washer must be installed on a solidly constructed floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced load situations. Carpeting and soft tile surfaces are contributing factors in vibration and/or tendency for a washer to move slightly during the spin cycle.
  • Page 46 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 47 Before using the washing machine, you must remove the four shipping bolts 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 48 16025909 Rev. 0 ©2005 Maytag Services...
  • Page 49 A A A A A ppendix B ppendix B ppendix B ppendix B ppendix B 16025909 Rev. 0 ©2005 Maytag Services...
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  • Page 64 ROUBLESHOOTING NFORM ATION ODES Information codes ma y be display ed to help you better understa nd what is occu r r ing wi t h the washer. Code Sy mbol Unbala nce d load prevente d the washer from spinning.
  • Page 65 16025909 Rev. 0 ©2005 Maytag Services...

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