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12. TROUBLESHOOTING GUIDE
NOTE: the following procedures must be performed by a qualified service technician.
Problem
The machine does not cool,
or cools only partially and
the compressor is running
The machine does not cool,
or cools only partially and
the
compressor
is
running
The main power switch is
"ON" but the unit s not
running
The bowl is leaking
The
dispensing
valve
leaking
Product is flowing into drain
tray through drainage pipe
The auger is not turning
The auger is creating noise
as it rotates
The machine over-freeze,
making the shaker
movement slow or stopped
Edition: 05/02/2024
Possible cause
•
The
space
around
inadequate for ventilation
•
The refrigeration system is working in
DEFROST mode
•
The condenser fins are clogged with
airborne particles
•
Fan motor is not running
•
Refrigerant is leaking
•
The electronic board is not functioning
correctly
•
The feeder is not functioning correctly
•
Electrical components of the compressor
are not functioning
not
•
Some
electrical
complete
•
The compressor is malfunctioning
•
The electronic board is not functioning
correctly
•
The feeder is not functioning correctly
•
The
main
cover
assembled
•
Some
electrical
complete
•
The main power switch is broken
•
The control board is faulty
•
The feeder is faulty
•
The compressor DC drive is faulty
•
The gear motor is malfunctioning
•
One of the bowl seal is not in place
is
•
The
dispensing
incompletely or incorrectly replaced in its
position
•
The free movement of the valve is
impeded
•
Dispensing valve o-rings are damaged
•
The bell shaped seal between the front of
the cylinder and the auger hub has not
been reinstalled properly
•
The bell shaped shaft seal or the spindle
bushing seal is damaged or worn
•
The
main
cover
assembled
•
Some
electrical
complete
•
The control board is faulty
•
The feeder is faulty
•
The compressor DC drive is faulty
•
The gear motor is malfunctioning
•
The bell shaped shaft seal has been
replaced
without
damaged
•
The auger has been incompletely or
incorrectly reassembled
•
The product brix is too low
•
The screw setting for the consistency
control system is set too far toward the
"+" position
•
The limit micro-switch arm is bent away
from
the
gear
the
machine
is
connections
are
not
is
not
correctly
connections
are
not
valve
has
been
is
not
correctly
connections
are
not
lubrication
or
is
motor
and
prevents
Release: 0
Solution
•
Allow at least 20cm between the
machine and anything next to it;
keep it away from heat sources
•
Return to FREEZE mode
•
Clean the condenser fins
•
Check the fan motor's electrical
connections and, if disconnected,
reconnect. If still not operating,
replace the motor
•
Locate the leak, eliminate it and
recharge the system
•
Check and replace
•
Check and replace
•
Replace
the
malfunctioning
components
•
Check
the contacts
correct those incomplete
•
Replace the compressor
•
Check and replace
•
Check and replace
•
Assemble
the
main
correctly
•
Check
the contacts
correct those incomplete
•
Replace the switch
•
Replace the control board
•
Replace the feeder
•
Replace the DC drive
•
Replace the gear motor
•
Replace or reposition the seal
•
Reassemble and replace
•
Clean and lubricate the valve
and the valve cylinder with the
lubricant
provided
machine
•
Replace the o-rings
•
Find the seal and put it back in
place
•
Replace the damaged/worn seal
and check the condition of the
drive shaft
•
Assemble
the
main
correctly
•
Check the contacts and correct
those incomplete
•
Replace the control board
•
Replace the feeder
•
Replace the DC drive
•
Replace the gear motor
•
Replace or clean and lubricate
with the lubricant provided with
the machine
•
Check and correct
•
Check
the
product
correct
•
Reset the screw toward the "-"
position to produce a thinner
consistency product
•
Using pliers, straighten the limit
Pag. : 25/36
and and
cover
and and
with
the
cover
brix
and
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