Lexmark MX617de Manuals

Manuals and User Guides for Lexmark MX617de. We have 1 Lexmark MX617de manual available for free PDF download: Service Manual

Lexmark MX617de Service Manual (561 pages)

Brand: Lexmark | Category: All in One Printer | Size: 41 MB

Product Information
2
Edition Notice
2
Table of Contents
3
Notices, Conventions, and Safety Information
15
Laser Notice
15
Aviso sobre Laser
16
Avvertenze Sui Prodotti Laser
16
Conventions
18
Safety Information
18
Consignes de Sécurité
19
Informació de Seguretat
19
Información de Seguridad
20
Informações sobre Segurança
20
Informazioni Sulla Sicurezza
20
Informatie over Veiligheid
21
General Caution Statements
24
Change History
25
General Information
33
Printer Model Configurations
33
Media Guidelines
33
Paper Guidelines
33
Unacceptable Paper
34
Selecting Paper
35
Selecting Preprinted Forms and Letterhead
35
Storing Paper
35
Using Recycled Paper and Other Office Papers
36
Using Specialty Media
36
Tips on Using Card Stock
36
Tips on Using Envelopes
37
Tips on Using Labels
37
Tips on Using Letterhead
38
Tips on Using Transparencies
38
Supported Paper Sizes, Types, and Weights
38
Supported Paper Types and Weights
40
Data Security Notice
41
Tools Required for Service
41
Diagnostics and Troubleshooting
43
Troubleshooting Overview
43
Performing the Initial Troubleshooting Check
43
Power-On Reset (POR) Sequence
44
Using Safe Mode
44
Safe Mode Print Behavior
44
Fixing Print Quality Issues
45
Initial Print Quality Check
46
Gray Background or Toner Fog Check
46
Blank Pages Check
49
Print Is too Dark Check
55
Print Is too Light Check
57
Paper Curl Check
59
Folded or Wrinkled Paper Check
61
Solid Black Pages Check
62
Repeating Defects Check
65
Skewed Print Check
66
Streaked Vertical Lines Appear on Prints Check
68
Horizontal Light Bands Check
69
Vertical Light Bands Check
71
Vertical Dark Bands Check
72
Vertical Dark Streaks with Print Missing Check
73
White Streaks and Voided Areas Check
75
Fine Lines Are Not Printed Correctly (Specifically Chinese Characters) Check
78
Clipped Pages or Images Check
79
Compressed Images Appear on Prints Check
81
Incorrect Margins on Prints Check
82
Toner Rubs off Check
83
Toner Specks Appear on Prints Check
84
Paper Jams
86
Avoiding Jams
86
Understanding Jam Messages and Locations
87
200 Paper Jams
88
Paper Jam Messages
92
Sensor (Input) Static Jam Service Check
94
Main Drive Motor Control Jam Service Check
97
201 Paper Jams
98
202 Paper Jams
99
23Y Paper Jams
102
241 Paper Jams
105
242-244 Paper Jams
109
25Y Paper Jams
118
MPF Service Check
120
28Y Paper Jams
121
ADF Paper Jam Service Check
122
29Y Paper Jams
125
ADF Cover Open Service Check
125
45Y Paper Jams
126
Paper Jam Messages
134
Stapler Carriage Jam Service Check
138
Understanding the Printer Messages
142
Cartridge, Imaging Unit Mismatch [41.Xy]
142
Cartridge Low [88.Xy]
142
Cartridge Nearly Low [88.Xy]
143
Cartridge very Low, [X] Estimated Pages Remain [88.Xy]
143
Change [Paper Source] to [Custom Type Name] Load [Orientation]
143
Change [Paper Source] to [Custom String] Load [Orientation]
143
Change [Paper Source] to [Paper Size] Load [Orientation]
143
Change [Paper Source] to [Paper Type] [Paper Size] Load [Orientation]
143
Check Tray [X] Connection
144
Close Front Door
144
Close Flatbed Cover and Load Originals if Restarting Job [2Yy.XX]
144
Complex Page, some Data May Not Have Printed [39]
144
Configuration Change, some Held Jobs Were Not Restored [57]
145
Defective Flash Detected [51]
145
Disk Full [62]
145
Disk Must be Formatted for Use in this Device
145
Disk Near Full. Securely Clearing Disk Space
145
Error Reading USB Drive. Remove USB
145
Error Reading USB Hub. Remove Hub
145
Fax Memory Full
146
Fax Partition Inoperative. Contact System Administrator
146
Fax Server 'To Format' Not Set Up. Contact System Administrator
146
Fax Station Name Not Set Up. Contact System Administrator
146
Fax Station Number Not Set Up. Contact System Administrator
146
Imaging Unit Low [84.Xy]
146
Imaging Unit Nearly Low [84.Xy]
146
Imaging Unit very Low, [X] Estimated Pages Remain [84.Xy]
146
Incompatible Tray [X] [59]
147
Incorrect Paper Size, Open [Paper Source] [34]
147
Insufficient Memory to Collate Job [37]
147
Insufficient Memory for Flash Memory Defragment Operation [37]
147
Insufficient Memory, some Held Jobs Were Deleted [37]
147
Insufficient Memory, some Held Jobs will Not be Restored [37]
147
Insufficient Memory to Support Resource Save Feature [35]
148
Load [Paper Source] with [Custom Type Name] [Paper Orientation]
148
Load [Paper Source] with [Custom String] [Paper Orientation]
148
Load [Paper Source] with [Paper Size] [Paper Orientation]
148
Load [Paper Source] with [Paper Type] [Paper Size] [Paper Orientation]
149
Load Manual Feeder with [Custom Type Name] [Paper Orientation]
149
Load Manual Feeder with [Custom String] [Paper Orientation]
149
Load Manual Feeder with [Paper Size] [Paper Orientation]
149
Load Manual Feeder with [Paper Type] [Paper Size] [Paper Orientation]
149
Maintenance Kit Low [80.Xy]
150
Maintenance Kit Nearly Low [80.Xy]
150
Maintenance Kit very Low, [X] Estimated Pages Remain [80.Xy]
150
Memory Full [38]
150
Memory Full, Cannot Print Faxes
150
Memory Full, Cannot Send Faxes
150
Network [X] Software Error [54]
150
No Analog Phone Line Connected to Modem, Fax Is Disabled
151
Non-Lexmark [Supply Type], See User's Guide [33.Xy]
151
Not Enough Free Space in Flash Memory for Resources [52]
151
Paper Changes Needed
151
Parallel Port [X] Disabled [56]
152
Printer Had to Restart. Last Job May be Incomplete
152
Remove Defective Disk [61]
152
Remove Paper from Standard Output bin
152
Replace Defective Imaging Unit [31.Xy]
152
Replace Cartridge, 0 Estimated Pages Remain [88.Xy]
152
Replace Imaging Unit, 0 Estimated Pages Remain [84.Xy]
152
Replace Maintenance Kit, 0 Estimated Pages Remain [80.Xy]
152
Replace All Originals if Restarting Job
153
Reinstall Missing or Unresponsive Cartridge [31.Xy]
153
Reinstall Missing or Unresponsive Imaging Unit [31.Xy]
153
Replace Unsupported Cartridge [32.Xy]
153
Replace Unsupported Imaging Unit [32.Xy]
153
Restore Held Jobs
154
Scanner Automatic Feeder Cover Open
154
Scanner Disabled by Admin [840.01]
154
Scanner Disabled. Contact System Administrator if Problem Persists. [840.02]
154
Scanner Jam, Remove All Originals from the Scanner [2Yy.XX]
154
Scanner Jam, Remove Jammed Originals from the Scanner [2Yy.XX]
154
Serial Port [X] Disabled [56]
154
SMTP Server Not Set Up. Contact System Administrator
154
Some Held Jobs Were Not Restored
155
Standard Network Software Error [54]
155
Standard USB Port Disabled [56]
155
Supply Needed to Complete Job
155
Too Many Flash Options Installed [58]
155
Too Many Trays Attached [58]
155
Unformatted Flash Detected [53]
156
Unsupported Disk
156
Unsupported Option in Slot [X] [55]
156
USB Port [X] Disabled [56]
156
Weblink Server Not Set Up. Contact System Administrator
156
User Attendance Messages
157
User Attendance Messages (0-99.99)
157
Unresponsive Toner Cartridge Service Check
159
Unsupported Toner Cartridge Service Check
160
Printer/Cartridge Mismatch Service Check
160
Unsupported Imaging Unit Service Check
161
Imaging Unit Smart Chip Contact Service Check
161
Toner Smart Chip Compatibility Service Check
162
Imaging Chip Compatibility Service Check
162
Supplies Mismatch Service Check
163
Flash Full Service Check
163
Maintenance Kit Service Check
163
Insufficient Memory Service Check
164
Imaging Unit Low Service Check
164
Toner Cartridge Low Service Check
165
Printer Hardware Errors
165
Error Messages
166
Errors
166
Errors
169
Fuser Service Check
170
LVPS Service Check
171
Errors
171
Toner Density Sensor Service Check
172
Errors
172
Errors
173
Main Drive Gearbox Service Check
174
Errors
174
Tray 1 Pick/Lift Motor Gearbox Service Check
175
Errors
175
Cartridge Gearbox Service Check
176
Errors
176
Errors
177
Cooling Fan Service Check
178
ACM Service Check
178
Procedure before Starting the 9Yy Service Checks
178
Collecting the History Information from the SE Menu
179
Collecting the Firmware Logs (Fwdebug and Logs.tar.gz) from the SE Menu
179
Collecting the Settings from the Menu Settings Page
179
Collecting Information from the User
180
900 Errors
180
System Software Error Service Check
180
912 Errors
185
94Y Errors
185
950-958 Errors
186
NVRAM Mismatch Failure Service Check
186
959 Errors
188
96Y Errors
189
97Y Errors
190
98Y Errors
191
99Y Errors
192
Adf/Scanner Hardware Errors
193
8Yy Errors
193
8Yy Error Messages
193
Scanner Disabled Error Service Check
194
CCD Service Check
195
Flatbed Home Position Service Check
196
Scanner Carriage Failure Service Check
197
ADF Service Check
197
Flatbed Scanner CCD Initialization Error Service Check
199
Scanner Configuration Error Service Check
199
Scan/Fax/Copy Symptoms
199
ADF Duplex Service Check
200
ADF Feed Errors Service Check
201
Black or Blank Page Copy Service Check
202
Modem/Fax Card Service Check
203
ADF Streak Service Check
204
Blank Spaces on Incoming Fax Service Check
204
Fax Transmission Service Check
205
Fax Reception Service Check
207
Flatbed Legal Scan Service Check
209
ADF Rattling Noise Service Check
210
Flatbed Motor Service Check
210
Fax Error Log Codes
210
Escalating a Fax Issue to Second-Level Support
214
Stretched Words on Incoming Fax Service Check
215
Input/Output Option Hardware Errors
215
321-344 Errors
215
Error Messages
215
Option Tray Pick/Lift Motor Service Check
218
Option Tray Separator/Pass through Motor Service Check
218
Option Tray ACM Motor Service Check
219
Option Tray Controller Card Service Check
219
381 Errors
220
Ejector Motor Failure Service Check
220
Other Symptoms
220
Base Printer Symptoms
220
Dead Machine Service Check
221
Controller Board Service Check
222
Control Panel Service Check
223
Toner Starvation Service Check
224
USB Print Service Check
225
Front Door Not Closed Service Check
226
Network Service Check
227
Bin Full Service Check
230
Service Menus
231
Understanding the Printer Control Panel
231
Using the Printer Control Panel
231
Understanding the Colors of the Indicator and Sleep Button Lights
231
Understanding the Home Screen
232
Using the Touch-Screen Buttons
234
Other Touch-Screen Buttons
235
Menus List
235
Diagnostics Menu
236
Entering the Diagnostics Menu
236
Registration
236
Scanner Calibration
237
Reset Flatbed, ADF Front, and ADF Back Calibration Values
237
Print Tests
238
Print Quality Pages
238
Hardware Tests
239
Panel Test
239
Button Test
239
Serial Wrap Test
240
Duplex Tests
241
Top Margin
242
Left Margin
242
Input Tray Tests
243
Output bin Tests
244
Finisher Tests
245
Staple Test
245
Base Sensor Test
245
Device Tests
246
Quick Disk Test
246
Disk Test/Clean
246
Flash Test
247
Printer Setup
247
Ep Setup
249
Fuser Temperature (Fuser Temp)
249
Transfer Adjust
249
Print Contrast
249
Charge Roll
250
Gap Adjust
250
Reports
251
Event Log
251
Clear Log
252
Scanner Tests
252
Motor Tests
252
Sensor Tests
253
Scanner Calibration Reset
256
ADF Magnification
256
Exit Diags
256
Configuration Menu
257
Entering the Configuration Menu
257
Reset ADF Maintenance Kit Counter
257
Maintenance Counter Value
257
Reset Maintenance Counter
257
Print Quality Pages
258
Reports
258
Panel Menus
258
PPDS Emulation
259
Download Emuls
259
Safe Mode
259
Factory Defaults
259
Energy Conserve
260
Fax Low Power Support
260
Min Copy Memory
260
Num Pad Job Assist
260
Format Fax Storage
261
ADF Edge Erase
261
Flatbed Edge Erase
261
Scanner Manual Registration
261
Disable Scanner
263
Paper Prompts
263
Envelope Prompts
263
Action for Prompts
264
Jobs on Disk
264
Disk Encryption
265
Wipe All Settings
265
Font Density
265
Font Sharpening
265
Reduced Curl
265
Require Standby
266
A5 Loading
266
UI Automation
266
LES Applications
267
Key Repeat Initial Delay
267
Key Repeat Rate
267
Clear Supply Usage History
267
Clear Custom Status
268
USB Speed
268
Automatically Display Error Screens
268
USB Pnp
268
Restore Factory Defaults
269
Entering Invalid Engine Mode
269
Entering Recovery Mode
270
Accessing Restore Point
270
Accessing the Network SE Menu
270
Service Engineer Menu
270
Accessing the Service Engineer (SE) Menu
270
Service Engineer (SE) Menu
270
Fax Service Engineer (SE) Menu
271
Parts Removal
273
Removal Precautions
273
Data Security Notice
273
Handling ESD-Sensitive Parts
274
Controller Board/Control Panel Replacement
274
Restoring the Printer Configuration after Replacing the Controller Board
275
Restoring Solutions, Licenses, and Configuration Settings
278
Updating the Printer Firmware
279
Using a Flash Drive
279
Using a Network Computer
280
Backing up Esf Solutions and Settings
280
Ribbon Cable Connectors
281
Zero Insertion Force (ZIF) Connectors
281
Horizontal Top Contact Connector
282
Horizontal Bottom Contact Connector
285
Vertical Mount Contact Connector
288
Horizontal Sliding Contact Connector
291
Low Insertion Force (LIF) Connector
294
Printhead Assembly Adjustments
295
Printhead Assembly Mechanical Adjustment
295
Printhead Assembly Electronic Adjustment
296
Removal Procedures
298
Left Side Removals
298
Left Cover Removal
298
Main Drive Gearbox Removal
300
MPF Solenoid Removal
302
MPF Gearbox Removal
304
Reverse Solenoid Removal
307
Cartridge Gearbox Removal
308
Duplex Gear Assembly Removal
309
Right Side Removals
311
Right Cover Removal
311
Memory Access Door Removal
314
Tray Present Sensor Removal
314
Cooling Fan Removal
315
Controller Board Removal
316
Controller Board Shield Removal
318
Toner Cartridge Smart Chip Contact Removal
320
Modem Removal
322
Front Side Removals
323
Left Front Mount Removal
323
Right Front Mount Removal
324
Transfer Roll Removal
326
Cartridge Plunger Removal
327
Name Plate Cover Removal
329
Front bin Cover Removal
331
Control Panel Assembly Removal
332
UICC Removal
336
USB Cable Bracket Removal
338
Speaker Removal
338
Cave Light Lens Removal
339
Interface Card Removal
340
Control Panel Cover Removal
341
Display Removal
342
Keypad Assembly Removal
344
MPF Tray Removal
345
MPF Pick Roller Cover Removal
348
MPF Pick Roller Removal
348
Bail Removal
349
Jam Access Cover Removal
349
Front Access Cover Removal
350
Front Door Sensor Removal
352
Front Input Guide Removal
352
Separator Pad Removal
354
Bottom Side Removals
357
Power Supply Removal
357
Power Supply Shield Removal
357
Duplex Removal
358
Duplex Sensor and Input Sensor Removal
359
Index Sensor Removal
362
Media Present Sensor Removal
362
Toner Density Sensor Removal
364
Trailing Edge Sensor Removal
365
Media Present Sensor Flag Removal
366
ACM Assembly Removal
370
Pick/Lift Motor Gearbox Removal
372
Tray Guide Removal
373
Rear Side Removals
375
Dust Cover Removal
375
Rear Exit Door Removal
376
Rear Cover Removal
377
Redrive Assembly Removal
377
Redrive Shaft Removal
379
Fuser Removal
380
Stapler Cable Removal
381
Diverter Spring Removal
383
Diverter Cover Removal
384
Top Side Removals
385
Top Cover Removal
385
Bin Full Sensor/Lens Removal
386
Bin Full Sensor Cable Removal
388
Laser Scanning Unit (LSU) Removal
389
Removal Procedure
390
Adf/Scanner Removals
393
ADF Separator Roll Removal
393
Flatbed Cushion Removal
394
Scanner Front Cover Removal
395
ADF Input Tray Removal
396
ADF Unit Removal
396
Scanner Assembly Removal
399
ADF Top Cover Assembly Removal
401
ADF Cable Removal
402
USB Cable Removal
403
USB Wireless Cable Removal
404
ADF Hinge Removal
405
Flatbed Assembly Removal
406
Control Panel Ribbon Cable Removal
406
Speaker Cable Removal
406
Restraint Pad Removal
408
550-Sheet Option Tray Removals
409
Pick Roller Removal
409
Separator Roll Assembly Removal
410
ACM Assembly Removal
412
Staple Finisher Option Removals
415
Staple Finisher Option Removal
415
Stapler Cartridge Access Door Removal
416
Staple Roll Holder Removal
417
Stapler Right Cover Removal
418
Stapler Left Cover Removal
419
Stapler Rear Door Removal
420
Sensor (Stapler Access Door) Removal
421
Stapler Carriage Assembly Removal
421
Stapler Door Close Limit Switch Removal
423
Stapler Paddle Motor Removal
427
Stapler Rear Cover Removal
427
Sensor (Stapler Rear Cover) Removal
428
Trapped Staple Access Door Removal
430
Stapler Service Cover Removal
431
Stapler Controller Card Removal
431
Stapler Left Tamper Motor Removal
431
Stapler Right Tamper Motor Removal
432
Stapler Rear Cover Close Limit Switch Removal
433
Stapler Cooling Fan Removal
435
Stapler Power Supply Unit Removal
435
Stapler Interface Cable Removal
437
Stapler Top Cover Removal
439
Sensor (Stapler bin Full Receive) Removal
442
Sensor (Stapler bin Full Send) Removal
444
Sensor (Stapler Pass Through) Removal
447
Tamper Main Assembly Removal
449
Tamper Sub-Assembly Removal
450
Tamper Drive Belt Removal
452
Diverter Gearbox Removal
453
Stapler Accumulator Assembly Removal
456
Sensor (Stapler Right Tamper HP) Removal
456
Sensor (Stapler Left Tamper HP) Removal
457
Sensor (Stapler Paddle HP) Removal
458
Component Locations
461
Exterior Locations
461
Front View
461
Configured Model
462
Rear View
462
Connectors
463
Controller Board
463
Power Supply
471
Maintenance
473
Inspection Guide
473
Scheduled Maintenance
474
Maintenance Kits
474
Resetting the Maintenance Counter
474
Lubrication Specification
475
Cleaning the Printer
475
Cleaning the Scanner Glass
476
Cleaning the Printhead Lenses
477
Parts Catalog
478
Legend
478
Assembly 1: Covers
479
Assembly 2: Imaging
481
Assembly 3: Control Panel
483
Assembly 4: Electronics 1
485
Assembly 5: Electronics
489
Assembly 5: Electronics 2
489
Assembly 6: Frame
492
Assembly 7: Option Trays
495
Assembly 8: Staple Finisher Option
497
Assembly 9: Staple Finisher (Right)
499
Assembly 10: Staple Finisher (Top)
501
Assembly 11: Staple Finisher (Rear)
503
Assembly 12: Staple Finisher Exit Assembly
505
Assembly 13: Staple Finisher Tamper Assembly
507
Assembly 14: Staple Finisher Accumulator Assembly
509
Assembly 15: Maintenance Kits
511
Assembly 16: Power Cords
513
Assembly 17: Miscellaneous
515
Printer Specifications
517
Electrical Specifications
517
Operating Clearances
517
Acoustics
517
Operating Environment
518
Scanner Specifications
518
Fax Specifications
519
Enabling the Security Reset Jumper
520
Options and Features
521
Available Internal Options
521
Media Handling Options
521
Theory of Operation
523
POR Sequence
523
Printer Control
523
Paper Path Information
523
Input Tray
523
Multipurpose Feeder (MPF)
524
Simplex Printing
524
Duplex Printing
525
Media Handling Components
526
Main Drive Gearbox
526
Autocompensator Mechanism (ACM)
526
Key Components
527
Sensors
527
Trailing Edge Sensor
527
Other Key Components
528
Electrophotographic Process (EP Process)
530
ADF Theory
533
ADF Theory of Operation
533
ADF Paper Path
534
Acronyms
537
Index
539
Part Number Index
549
Part Name Index
555

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Lexmark MX617de Manuals

Lexmark MX617de Service Manual (561 pages)

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