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The following provides information that can assist you in troubleshooting problems with
your Yealink SIP-T3xG IP phone. The phone can provide feedback in the form of
on-screen error messages, status indicators, and log files for troubleshooting issues. You
can try to troubleshoot the problem referring to the solution tips.
For additional information, refer to the user guide of Yealink SIP-T3xG IP phones or
contact Yealink FAE (Field Application Engineer
We may need you to provide debug log information to help analyze your problem. By
default, you can export the debug system log information to local PC.
To export the system log to local PC via web user interface:
1.
Login the web user interface of the phone.
2.
Click on Phone->Configuration.
3.
Select 6 from the pull-down list of Log Level.
The default system log level is 3.
4.
Click Confirm to accept the change.
The web user interface prompts "Do you want to restart your machine?". The
configuration will take effect after reboot.
5.
Click OK to reboot the phone.
The system log level is set as 6, the debug level.
6.
Mark the Local radio box in the Export System Log field.
7.
Click Export to download and save the system log file to your local PC system.
You can also export the debug log information to a syslog server. Refer to the following
for more information.
Refer to the above steps to configure the system log level. Instead of step 6, mark the
Server radio box in the Export System Log field, enter the syslog server address.
The following takes the 3CDaemon application as an example. You can download the
)
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Summary of Contents for Yealink SIP-T3xG
- Page 1 The following provides information that can assist you in troubleshooting problems with your Yealink SIP-T3xG IP phone. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues. You can try to troubleshoot the problem referring to the solution tips.
- Page 2 3CDaemon application at: http://www.oldversion.com/3Com-Daemon.html. Double click the 3CDaemon.exe to start the application. Select Syslog Server. Locate the storage path from local system for syslog in Directory for field. Syslog server will store the debug log information which is shown on the server as “syslog.log”. A configuration page shows as below: After completing the above settings, check the system log file saved in the preset directory “D:\Syslog\”.
- Page 3 We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: Login the web user interface of the phone. Click on Phone->Upgrade. Click Start to start the SIP trace capture. Recreate the error to be documented in the trace.
- Page 4 ’ Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to the Installation Guide of Yealink SIP-T3xG IP phones. Check whether dial tone is present on one of the audio modes: Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to ...
- Page 5 mode is activated, the LCD screen displays the DND icon . Press the DND soft key on the phone to deactivate the DND mode. Check that call forward feature is disabled on the phone. If the call forward feature is activated, the LCD screen displays the forward icon .
- Page 6 ’ Do one of the following: Check the custom photo has uploaded to the phone via web user interface. Check the custom photo is not damaged. Check the custom photo is .jpg, .png or .bmp. file format of the ...
- Page 7 Select the desired value from the pull-down list of Voice Encryption (SRTP). Click Confirm to accept the change. Note The SRTP feature is not available on all servers. Contact your system administrator for more information. To reboot the phone via web user interface: Login the web user interface of the phone.
- Page 8 To upgrade firmware via web user interface: Login the web user interface of the phone. Click on Phone->Upgrade. Click Browse to select the firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete.