Whirlpool WTW4915EW Use And Care Manual page 12

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
If you experience
Washer not performing as expected (cont.)
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
appropriately).
12
(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
Possible Causes
Check for proper water supply.
Check proper electrical supply.
Normal washer operation.
Washer may be tightly packed.
Not using HE detergent or using too
much HE detergent.
Both hoses must be attached and have water flowing to inlet
valve.
Both hot and cold water faucets must be turned on.
Check that inlet-valve screens have not become clogged.
Check inlet hoses for any kinks, which can restrict water flow.
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Remove several items, rearrange load evenly around the
washplate. Close lid and press START/Pause.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and follow
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Press
START/Pause. Do not add more detergent.
Solution