Neopost DS-65 User Manual
  1. Manuals
  2. Brands
  3. Neopost Manuals
  4. Document Inserting Systems
  5. DS-65
  6. User manual
Neopost DS-65 User Manual

Neopost DS-65 User Manual

Hide thumbs Also See for DS-65:
Table of Contents

Advertisement

Quick Links

DS-65
USER'S GUIDE

Advertisement

Table of Contents
loading

Related Manuals for Neopost DS-65

Summary of Contents for Neopost DS-65

  • Page 1 DS-65 USER’S GUIDE...

  • Page 2: Table Of Contents

    Table of Contents Read this First ....................1 Warning......................1 About this manual....................1 Safety.......................2 Country Specific Conditions................3 End of Life......................4 Meet your Document System ..............5 Power Up......................5 Overview......................5 Control Panel and Home Menu................9 Job Menu.......................10 Loading Documents..................12 Loading BREs (option)...................14 Loading Envelopes..................16 Filling the Sealing Liquid Bottle..............18 Shut Down the System...................20 Processing Mail Sets ..................21...
  • Page 3 Working with Jobs ..................29 What Is A Job....................29 Save Settings to a Job...................30 Selecting a Job....................31 Edit a Job.......................32 Delete a Job....................33 Advanced Settings ..................34 Introduction....................34 Setting the Language, Date and Time............34 Licensed Options...................35 Add an Option....................36 Reading .......................37 Introduction Reading..................37 BCR Code......................39 Adjusting Reading Settings................46 Test Reading with BCR..................41...
  • Page 4 Operator Maintenance ................55 Maintenance Schedule..................55 Clean or Replace the Brush................56 Replace separation rollers of the document feeder........59 Fault Finding ....................62 Error Messages....................62 Clearing Stoppages..................63 Calibrate Sensors...................68 Troubleshooting....................69 Troubleshooting Tables...................69 Specifications .....................75 Technical Specifications.................75 Feeder and Stacker Capacities..............76 Dimensions....................76 Document and Insert Specifications..............77 Envelope Specifications.................78 EC Declaration of Conformity ..............81 EC Declaration of Conformity.................81...

  • Page 6: Read This First

    Read this First Warning Ensure you have read and fully understood the safety requirements in this section. About this manual Languages According to the EC (European Commission) declaration following the Low Voltage Directive (2006/95/EC), this operator manual must be available in the national language(s) of the country where the system is delivered.

  • Page 7: Safety

    Symbols This manual uses the symbols listed below. WARNING : Indicates a human safety hazard. ATTENTION : A risk to the equipment or mail could result from an action you may perform. NOTE : A remark that explains different cases or specificities. TIP : Advice to help save you time when processing your mail.

  • Page 8: Country Specific Conditions

    Safety Precautions • Only competent, trained personnel should operate this system. If non-trained personnel do operate this system, the manufacturer will not accept responsibility for any resulting accidents or injuries. • Only skilled persons, who are aware of the risks involved, may open the protective covers.

  • Page 9: End Of Life

    End of Life The objectives of the European Community's environment policy are, in particular, to preserve, protect and improve the quality of the environment, protect human health and utilize natural resources prudently and rationally. That policy is based on the precautionary principle and principles that preventive action should be taken, that environmental damage should as a priority be rectified at source.

  • Page 10: Meet Your Document System

    The touch screen shows the Home Menu. Overview Introduction The DS-65 is a folding and inserting system for processing mail easily. The system: • Feeds documents • Folds the documents • Inserts the documents into envelopes •...
  • Page 11 The figure shows an overview of the DS-65. Envelope Hopper (1) The envelopes are picked up and transported to the insert position (7) inside the system. Document Feeders (3) Depending on the configuration, one or two document feeders are available. The upper feeder is the main document feeder, the lower feeder is the enclosure feeder.
  • Page 12 BRE or Insert Feeder (4) (Optional) The system is (optionally) equipped with a special feeder for Business Reply Envelopes (BRE) and other small inserts. Collating Area (5) All documents of a document set are assembled in the collating area. Fold (8) The fold unit folds the documents.
  • Page 13 Connections The document system has the following connections: A: Power connection B: LAN: for the Online Services connection C: Mini USB port (device): for a connection to a PC, for service purposes only D: USB port (host): for an analogue modem or connection to an USB flash drive E: RS232 port: for the connection with a franking/mailing machine...

  • Page 14: Control Panel And Home Menu

    Control Panel and Home Menu When you start the system the Home menu appears. 1. Depending on which screen is open, one of these two menu icons will be displayed: • - The Settings icon opens the Settings Menu. • - The Home icon opens the Home Menu.

  • Page 15: Job Menu

    Job Menu The New Job Menu is displayed when: • The system is started. • The Home icon is pressed. A green feeder indicates that the system detected documents or envelopes in the indicated feeder.
  • Page 16 The following is a list of icons and their descriptions. 1. Home / Settings menu 9. Save Saves the current job. You can save a job after one set is created. 2. Daily mail 10. Recycle bin Turns daily mail on/off. Deletes the current job.

  • Page 17: Loading Documents

    Loading Documents The table below shows how to load documents depending on the fold type, and the optional Enclosure and BRE feeders. See the job information on the touch screen. one document document + en- feeder linking document + closure BRE/insert no fold V-fold...
  • Page 18 Put a small stack of documents between the side guides. Move the side guides toward the documents. The play between the side guides and the documents should be about 0.5 mm (0.02''). Use an envelope to measure the play. If an envelope fits between the documents and the side guides over the whole length of the feeder, the play is correct.

  • Page 19: Loading Bres (Option)

    Loading BREs (option) You can use the optional BRE feeder for small insert cards or BREs. To load BREs: Rotate thumb wheel A to move the side guides apart. Pull back support B. Put a small stack of documents or BREs between the side guides. Release back support B.
  • Page 20 Place a stack of documents or BREs in the feeder. See the figure for the correct orientation. In case you use BRE’s, ensure that the envelope flap is facing you and in downward position, see picture. Refer to the specifications for the maximum amount of documents or BREs you can load into the feeder.

  • Page 21: Loading Envelopes

    Loading Envelopes Loading envelopes correctly will help prevent jams and mis-feeds. To load envelopes: Rotate thumb wheel A to move the side guides apart. Pull back support C. Put a small stack of envelopes between the side guides.
  • Page 22 Release back support C. Move the side guides towards the envelopes. The play between the side guides and the envelopes should be about 0.5 mm (0.02''). Use an envelope to measure the play. If an envelope fits between the envelopes and the side guides, the play is correct. Extend supports B when you work with wide envelopes.

  • Page 23: Filling The Sealing Liquid Bottle

    Filling the Sealing Liquid Bottle The system uses sealing liquid for sealing envelopes. If the system is out of sealing liquid, the mailing process continues but the envelopes will not be sealed properly. The sealing liquid level detection system will warn you when your sealing liquid bottle is almost empty. Fill the sealing liquid bottle as follows: Push A to open the system.
  • Page 24 Remove the sealing liquid bottle. Place the bottle on its bottom and turn the cap (bayonet thread) to open. Fill the bottle with sealing liquid up to the filling level indicator and close it. Fill the sealing liquid bottle with the sealing product that is recommended by your dealer.

  • Page 25: Shut Down The System

    Place the bottle in the system. Ensure that bottle is placed correctly. Close the system. Shut Down the System Press the [On/Off] button to shut down the system. When the system is busy, it completes and inserts the current set, stops and will be shut down.

  • Page 26: Processing Mail Sets

    Processing Mail Sets New Mail Sets From the Home menu you can process new mail sets like: • Basic mail sets • Mail sets with inserts/BRE • Daily mail • Fold only The system automatically detects documents, envelopes and BREs in the feeders. The picture of the appropriate feeder changes color to indicate that documents are present.

  • Page 27: Basic Mail Sets

    Basic Mail Sets A basic mail set consists of documents from one or more document feeders. This set is inserted into an envelope. Before you start, make sure you have read the introduction on processing mail sets page 21. In a test run, the envelope is not sealed. Load the documents and envelopes into the feeders.

  • Page 28: Daily Mail

    Daily Mail Daily mail relates to small amounts of mail that each can have a different configuration. You can insert the mail sets manually one by one into the system and add any BREs and enclosures. The set is folded and inserted into an envelope. Fold only is also possible with daily mail, see fold only on page 24.

  • Page 29: Fold Only

    Fold Only If you only want to fold documents and do not want to insert a set into an envelope (fold only). Remove the envelopes from the envelope hopper or set the envelope setting in the Home menu to No. The display shows a warning that you have to select a fold type.

  • Page 30: Multi Feed

    Multi Feed From a feeder, you can feed more than one document for your document set. This is called Multi Feed. Multi feed is not available on the BRE feeder. Press the Document Feeder icon next to one of the feeders. Press the + or - button to set the number of sheets.

  • Page 31: Change Fold Type

    Change Fold Type In most cases, the system chooses the fold type automatically. If you want to use a different fold type or change the location of the fold position, proceed as follows: Press the Fold Type icon to select a fold type. After a testrun, at the fold type icon an (arrow) is visible.

  • Page 32: Address Position

    Address Position If the address on your mail is not correctly positioned behind the envelope window, change the address position as follows: Press the Address Position icon. The address position screen appears. Press the + or - button to adjust the address position in the envelope. Press the [OK] button to confirm.

  • Page 33: Linking Feeders

    Linking Feeders If two document feeders are available, you can use feeder linking. This means that two feeders can be linked as pairs. When the first feeder is empty, the system switches to the other feeder, and vice versa. Meanwhile, the empty feeder can be refilled without stopping the system.

  • Page 34: Working With Jobs

    Working with Jobs What Is A Job If you have to process a lot of mail sets of the same type (for example bills), you can save the settings to a 'job'. The next time you just select the job and immediately start without defining any settings.

  • Page 35: Save Settings To A Job

    Save Settings to a Job You can only save settings to a job, after a successful test run or batch. To save your settings to a job: Press the icon in the job settings menu. Follow the instructions on screen, enter a job name and press the [OK] button. You can only save a job if you do at least one test run.

  • Page 36: Selecting A Job

    Selecting a Job If you want to select an existing job: From the Home menu select the Saved jobs tab. The system displays the job settings of this job. You can sort the job list, select A-Z to sort jobs alphabetically or select and sort on frequency. If one of the feeders shows a warning symbol , it means the selected job wants to use this feeder, but the system does not find...

  • Page 37: Edit A Job

    Edit a Job If you want to edit a job: Select a job from the job list. Edit the job settings. See Job Menu on page 10. Press the save button Choose [Overwrite] to save the changes to the job. The modified job is saved.

  • Page 38: Delete A Job

    Delete a Job If you want to delete a job: Select a job from the job list. Press the icon and press [OK] confirm. The job is deleted.

  • Page 39: Advanced Settings

    Advanced Settings Introduction This section explains some advanced settings. The following is explained: • How to set the language • How to set the date and time • How to add an option Setting the Language, Date and Time To set the language, date and time: Press the icon in the home menu to open the Settings Menu.

  • Page 40: Licensed Options

    Press [Supervisor], [Date and Time Settings], to change time settings. Licensed Options You can add the following options with a license key (special code): • Reading (barcode and OMR) • Online Services • Insert'n Frank (insert'n Mail) For information about options that are available to your system, please contact your service organization.

  • Page 41: Add An Option

    Add an Option To add an option: Press the icon in the home menu to open the Settings Menu. Press [Supervisor], [Licensed options]. The Licensed options menu appears. The menu shows the options that are already available. Press the [Add option] button. Enter the license key of the option you want to add and press the [OK] button.

  • Page 42: Reading

    Reading Introduction Reading The reading option allows the system to read special codes that are printed on the documents. The code contains information about the processing of the documents. The system can read two code types: • BCR: BarCode Recognition •...
  • Page 43 General Requirements for Printing Codes If you print documents for reading: • Make sure the ribbon or toner quality is sufficient. • Print the code in black. • Codes on the same sheet must have equal intensity. • Print the code at the same position on every sheet. •...

  • Page 44: Bcr Code

    BCR Code The following is the correct position of the BCR code on a document. The system can read 1D vertical and horizonal barcodes. Minimum line thickness of a bar: 0.25 mm (0.01''). The thickness ratio of thick bars versus thin bars: 2.2. The white area in the picture shows the limits where the code can be printed.
  • Page 45 BCR Basic License For the BCR basic license the following functions are available: • Page N of M: As long as N is below M, the document set is not complete. As soon as N=M, the set is complete and will be inserted into an envelope. •...

  • Page 46: Test Reading With Bcr

    The following functions are available: • Location of OMR, set the postion of the OMR code on a document: not relevant to BCR. • BCR configuration sheet: Set BCR configuration code by reading a sheet with a configuration code: not relevant for OMR. •...

  • Page 47: Process Mail Sets With Bcr

    Process Mail Sets with BCR To process mail sets with BCR, select a BCR job or proceed as follows: The reading settings for OMR / BCR are set in the reading menu. Adjusting Reading Settings on page 46. Load the documents and envelopes into the feeders. Place the documents with the barcodes in the main document feeder, see for more information about the orientation: BCR code on page 39.

  • Page 48: Omr Code

    OMR Code The following is the correct position of the OMR code on a document. Minimum line thickness of a mark: 0.2 mm (0.008'') Default the first mark from the top is set to: 100 mm (3.9''). This parameter is set in the [Service Settings menu], [Reading], [Optical Mark Reading].
  • Page 49 OMR Basic License For the OMR basic license, the following functions are available: • Start Mark: Indicates the start of the code. • Insert/Accumulate: Defines when a document set is complete and must be inserted into an envelope. • Parity check: By adding a parity mark the reading code can be checked. The sum of the marks must be even.
  • Page 50 OMR Advanced License For the OMR advanced license the following functions are available: • The basic functions from the OMR basic license. • Divert: The system stops. Remove the set from the collator. • Stop: The system stops. Remove the set from the collator. •...

  • Page 51: Adjusting Reading Settings

    Adjusting Reading Settings To define the reading settings: From the Settings Menu press [Reading], the reading menu appears. The following functions are available: • Location of OMR, set the postion of the OMR code on a document: not relevant to BCR.

  • Page 52: Test Reading With Omr

    Test Reading with OMR Before you start a job with reading, execute a test to ensure that: • The system finds the reading code on the document. • The reading code is of sufficient quality. To test reading: From the Settings Menu, press [Reading]. Press the [Test reading] button.

  • Page 53: Online Services

    Online Services Online Services Introduction (OLS) Online Services (optionally available) enables the document system to connect to a central server. You can use Online Services for: • Receiving software updates • Online diagnose of errors and system problems • Receiving messages on new options, etc. It is always the system that initiates the connection.

  • Page 54: Lan Configuration For Ols

    In case you do not have this document, go to the following website: kb.neopost.com, here you can find product information including the installation guide. Select [LAN Test] and then select [Test] to test the LAN settings.

  • Page 55: Analogue Modem Configuration For Ols

    You can find detailed information about the OLS settings in the installation guide that is delivered with this product. In case you do not have this document, go to the following website: kb.neopost.com, here you can find product information including the installation guide.

  • Page 56: Connecting To The Online Server

    Select the [Analogue Modem Test] to test the modem settings. Return to the Communication Settings Menu and then press Forward [>>]. Select [Change]. Select [Analogue Modem] and press [OK]. Make your connection with the OLS server, see connecting to the online server page 51.

  • Page 57: Viewing Connection History

    Press [Connect]. The system connects to a central server. Wait until the status becomes 'Idle'. Press [Connection history] to find out if the connection was successful. If an error occurs or you are not able to connect, read the error message for more information.

  • Page 58: Viewing Messages

    Viewing Messages The Messages Menu shows the messages received from the server. To view the messages: Messages cannot be deleted, when new messages appear, the oldest are removed from the messages list. The list displays up to 30 messages. From the Settings Menu select [Online services]. Select [Messages].

  • Page 59: Downloading And Installing Jobs And Software With Ols

    Downloading and installing jobs and software with OLS The Messages Menu shows the messages received from the server. In case there is new software available download it as follows: From the Settings Menu select [Online services]. Select [Messages]. A check mark indicates that the message is read, a star indicates that the message is not read.

  • Page 60: Operator Maintenance

    Operator Maintenance Maintenance Schedule Disconnect the mains supply before you do any maintenance to the system.You are not allowed to service the system beyond what is described in this operator manual. All other servicing must be carried out by qualified service personnel only. Please contact your service organization.

  • Page 61: Clean Or Replace The Brush

    Clean or Replace the Brush The brush is used for sealing the envelopes. If the brush is dirty or if you have to replace the brush, proceed as follows: Open the system. Remove the sealing liquid bottle before removing the brush. After removing the sealing liquid bottle close the system again.
  • Page 62 From the Settings Menu select [Supervisor], select [Maintenance], select [Replace brush]. Press [Open], the brush cover opens. Open the system. Remove the brush. a.Lift the combiroller A. b. Lift the pressplate B and keep it in the upright position with your hands. c.
  • Page 63 Clean the brush or moisten the new brush with running tap water. Replace the brush in the system. In the replace brush menu press [Close], the brush cover closes. 10. Place the sealing liquid bottle and close the system.

  • Page 64: Replace Separation Rollers Of The Document Feeder

    Replace separation rollers of the document feeder Make sure you have spare parts kit 2828602K available. To remove the separation rollers from the feeders: Pull the document feeder out of the system. Pull the flap with rollers out of the feeder tray.
  • Page 65 Pull the separation axle and roller out of the document feeder tray. Use the special tool (available in the spare parts kit) to pick up the axle. Attach the new separation axle to the tool. Install the separation axle in the document feeder. The cupper part must fit into the square hole in the feeder bottom.
  • Page 66 Place the new flap with the seperation rollers in the feeder. Install the document feeder in the system. Push it into the system until you hear a click.

  • Page 67: Fault Finding

    Fault Finding Error Messages When an error occurs the touch screen shows a menu with the following information: • An indication of the area in which the error occurred • An error description • A suggested solution If the touch screen shows a solution, press the icon and follow the instructions on screen.

  • Page 68: Clearing Stoppages

    Clearing Stoppages In case of a stoppage the touch screen shows the location of the stoppage and shows steps how to solve it. If a document or envelope is at an other location, check the following locations: • Document feeders: pull out the feeder trays •...
  • Page 69 Squeeze C and open the collator area. Rotate E to rotate the collator. Open the envelope path: pull lever A and lift part F.
  • Page 70 Rotate wheel G to move the fold knife. Push levers H and lift the folding pocket I out of the system.
  • Page 71 Lift B to lift the combi-roller. Rotate J to remove any envelopes.
  • Page 72 Lift moistening brushes K to remove any envelopes. 10. On the front side, push the grips at the bottom of the bottom cover as indicated in the figure and remove the bottom cover from the system. 11. Remove any envelopes from the transport belt. 12.

  • Page 73: Calibrate Sensors

    Calibrate Sensors If you get an error on dusty photocells, first you have to clean the photocells on the document path or the envelope path. After cleaning the photocells you have to calibrate the sensors. Remove all paper and envelopes from the system. From the Settings Menu select [Supervisor], select [Maintenance], select [Photocells].

  • Page 74: Troubleshooting

    Troubleshooting To solve problems: When you contact the service organization, you will be asked for the last error message. Write down the error number. When you press the [ i ] button in the screen with the error message, an error number is displayed. Consult the troubleshooting table to solve the problem on page 69.
  • Page 75 Envelope Sealing Problems Symptom Possible cause Remedy Reference Envelope not closed Insufficient moisten- See symptom “Flap properly. ing. not sufficiently moistened” in this table. The current job has Make sure sealing is Job menu on page no envelope sealing. on in the job menu. Documents are not Make sure the side Loading documents...
  • Page 76 Envelope Feeding Problems Symptom Possible cause Remedy Reference Envelopes are double Envelopes not placed Check and replace if Loading envelopes fed. properly in the hop- needed. on page 16 per. No envelopes fed. Hopper is empty. Refill hopper. Loading envelopes on page 16 Side guides set too Check side guides...
  • Page 77 Document Feeding Problems Symptom Possible cause Remedy Reference Feeder empty. Refill feeder. Loading documents No document fed. Side guides set too Adjust the side Loading documents narrow. guides. Feeder trays are not Push the tray until it installed properly. locks. Skewed documents Side guides set too Adjust the side...
  • Page 78 Insert Problems Symptom Possible cause Remedy Reference Envelope leaves sys- Envelopes stacked Place envelopes cor- Loading envelopes tem at the back. reversed in the hop- rectly in hopper. on page 16 per. Envelope flap sticks. Store envelopes ac- Envelope specifica- cording to specifica- tions tions.
  • Page 79 Other Problems Symptom Possible cause Remedy Reference Error message 'Dusty Sensors are dirty. Reset the system. If Calibrate sensors sensor' the error persists, page 68 calibrate the sensors. No power save mode The system shows an after one hour error message orOn- line Services is calling...

  • Page 80: Specifications

    Specifications Technical Specifications Model 2828489S / 2828488R (DS-65) Type Fold and insert system for medium office Theoretical max. speed 2400 inserts per hour, depending on the application Power consumption - running mode 220-240 VAC / 50 Hz / Maximum 2,5 A /...

  • Page 81: Feeder And Stacker Capacities

    Feeder and Stacker Capacities Document feeders 250 documents of 80 g/m² or 60 BRE's of 80 g/m² Daily mail feeder max. 8 documents of 80 g/m² BRE feeder 250 BRE's of 80 g/m2, 250 insert cards of 160 g/m² or 1 mm (0,04") thickness Envelope hopper 250 envelopes of 100 g/m²...

  • Page 82: Document And Insert Specifications

    Document and Insert Specifications Paper quality minimum 60 g/m² (15 lb bond) maximum 120 g/m² (30 lb bond) Booklets up to approximately 1 mm (0.4") thickness Paper size Minimum width: 130 mm (5.1") Maximum width: 230 mm (9.1") Minimum length: 90 mm (3.5") Maximum length: 356 mm (14.0") Paper size daily mail Fixed width: for US 216 mm (8.5", Letter...

  • Page 83: Envelope Specifications

    Envelope Specifications common small en- envelope velope Min. size 220 mm 160 mm 90 mm 32 mm 84 mm 130 mm 60 g/m² Max. size 242 mm 165 mm 162 mm 54 mm* B - 6 mm A - 14 mm 2 mm Min size 8.7"...
  • Page 84 Throat length 68 mm 0 - 26 mm 45 - 85 Throat length 43 mm 10 - 36 mm 45 - 85 Throat length 2.7" 0 - 1.0'' 45 - 85 Throat length 1.7'' 0.4 - 1.4'' 45 - 85...
  • Page 85 Paper quality Minimum envelope weight: 75 g/m2 Maximum envelope weight: 120 g/m2 Flap shoulder angle Between 45 to 85 Flaptypes Wallet Mailpoint Trapezoid Commercial Note: Open flap envelopes are not suppor- Adhesive type Seamtypes Side seam, Diagonal seam, Single side seam. Window size Maximum window width: Envelope width minus 30 mm...

  • Page 86: Ec Declaration Of Conformity

    EC Declaration of Conformity EC Declaration of Conformity (According to Annex III B of the Low Voltage Directive) Manufacturer: Neopost Technologies BV Address: De Tijen 3, 9201 BX Drachten The Netherlands, herewith declares that the: 2828489S / 2828488R which this declaration refers to, is in accordance with: •...
  • Page 87 Note: This equipment has been tested and found to comply with the limits for class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with this instruction manual, may cause harmful interference to radio communications.
  • Page 88 Internet: www.neopost.com...

Table of Contents