What Can I Do If I Cannot Access The Internet - Huawei HG531s User Manual

What Can I Do If I Cannot Access the Internet?

1. Check that the Power indicator on the HG531s V1 is steady on. If the Power indicator is off,
perform further checks as follows:
a.Check that the
b.Check that electricity comes from the socket and that the power input from the socket meets
the requirements described on the label of the HG531s V1's power adapter. If the voltage is unstable,
for example, if the voltage is too high or too low, do not use the HG531s V1. Wait until the voltage recovers,
and then use the HG531s V1.
c.Check that the HG531s V1 is securely connected to the socket using its power adapter.
If the Power indicator is still off, contact an authorized maintenance center.
2. After powering on the HG531s V1, wait for about 3 minutes. Then check whether the ADSL
indicator turns steady on.
a.Check that the telephone line is correctly and securely connected, especially the connection
between the telephone line and the splitter.
b.Check that the
generate strong magnetic or electric fields. Replace the telephone line when necessary.
If the ADSL indicator is still off, contact your network service provider.
3. Check whether the LAN indicator is on. If the LAN indicator is off, perform further checks as
follows:
a.Check that the network adapter on your computer is enabled.
b.Check that the network cable between the
Remove and then insert the network cable or replace the network cable when necessary.
If the LAN indicator is still off, contact an authorized maintenance center.
4. Check that the driver for the network adapter is correctly installed. The following example uses a
computer running the Windows XP operating system to check whether the driver for the network
adapter is installed:
a.Right-click My Computer, and choose Manage from the displayed shortcut menu.
b.In the Computer Management window, click Device Manager.
c.In the right pane of the Computer Management window, click Network adapters.
If no network adapter is found or if a question mark (?) or an exclamation mark (!) is displayed next
to the network adapter icon, the driver for the network adapter is not correctly installed. Re-install
the driver.
5. Check that PPP dial-up software is installed and parameters are set correctly. For details about
parameter settings, see the user guide for the PPP dial-up software.
HG531s V1 is turned on.
HG531s V1 and telephone line are located far from any electric appliances that
HG531s V1 and the computer is securely connected.
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