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Panasonic KX-TGE220AZ Operating Instructions Manual

Digital cordless answering system.
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Model shown is KX-TGE220.
Before initial use, see "Getting Started"
on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
To use this unit in your country, first change the unit's region setting to match
your country (page 35).

Operating Instructions

Digital Cordless Answering System
Model No.


Table of Contents

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   Summary of Contents for Panasonic KX-TGE220AZ

  • Page 1: Operating Instructions

    Model shown is KX-TGE220. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. To use this unit in your country, first change the unit’s region setting to match your country (page 35).
  • Page 2: Table Of Contents

    Table of Contents Introduction Answering System Model composition ........3 Answering system ........40 Accessory information ........3 Turning the answering system on/off ..40 Greeting message ........40 Important Information Listening to messages .......41 For your safety ..........5 Advanced new message alerting General notices ..........6 features ............42 Important safety instructions ......7 Remote operation ........44...
  • Page 3: Introduction

    Introduction Model composition Base unit Handset Series Model No. Part No. Part No. Quantity KX-TGE220 KX-TGE220 KX-TGE220 KX-TGEA20 series KX-TGE222 KX-TGE220 KX-TGEA20 Accessory information Supplied accessories Quantity Accessory item/Part number KX-TGE220 KX-TGE222 AC adaptor for base unit/PNLV226AL Telephone line cord (for Australia) Telephone line cord (for New Zealand) Rechargeable batteries Handset cover...
  • Page 4: Expanding Your Phone System

    Replacement batteries may have a different capacity from that of the supplied batteries. By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached.
  • Page 5: Important Information

    Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or For your safety placed under heavy objects. R It is advised not to use the equipment at a To prevent severe injury and loss of life/ refuelling point.
  • Page 6: General Notices

    Important Information R Never touch uninsulated telephone wires or R To minimise the possibility of lightning terminals unless the telephone line has damage, when you know that a been disconnected at the network interface. thunderstorm is coming, we recommend R Use caution when installing or modifying that you: telephone lines.
  • Page 7: Important Safety Instructions

    Base unit location/avoiding noise R Operating the product near electrical appliances may cause interference. Move The base unit and other compatible Panasonic away from the electrical appliances. units use radio waves to communicate with each other.
  • Page 8: Specifications

    Important Information Notice for product disposal, transfer, Specifications or return R Standard: R This product can store your private/ GAP (Generic Access Profile) confidential information. To protect your R Frequency range: privacy/confidentiality, we recommend that 1.88 GHz to 1.90 GHz you erase information such as phonebook R RF transmission power: or caller list entries from the memory before...
  • Page 9: Getting Started

    Connect the AC adaptor to the power Connections outlet. Note: n Base unit R Use only the supplied Panasonic AC Connect the AC adaptor to the unit by adaptor PNLV233AL. pressing the plug firmly. Fasten the cord by hooking it.
  • Page 10: Note When Setting Up

    (for New Zealand) Note for battery installation R Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 6. Note for battery charging R It is normal for the handset to feel warm during charging.
  • Page 11: Controls

    Getting Started Receiver Display Controls N (Off/Power) N (Smart Function Key/Noise Handset reduction key) indicator Charge contacts n Control type Soft keys By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key Navigator keys functions as follows.
  • Page 12: Display Icons

    Getting Started Item Meaning Base unit Speakerphone is on. (page 16) The line is in use. R When flashing slowly: The call is put on hold. R When flashing rapidly: An incoming call is now being received. Missed call (page 37) Eco mode is set to “Eco”.
  • Page 13: Turning The Power On/off

    Getting Started Item Meaning Icon Action IN USE Answering system is being Stores phone numbers. used by another handset or Erases the selected item. the base unit. Allows you to make an intercom Caller ID subscribers only call. Voice mail subscribers only Erases a number/character.
  • Page 14: Recording Your Greeting Message

    Getting Started R Even if the handset is placed on the base unit or charger, the feature can be Recording your greeting activated. You can talk or listen to new message messages without lifting up the handset. If you want to perform further operations, lift You can record your own greeting message up the handset.
  • Page 15 Getting Started When this setting is selected, displayed on the handset display instead of – “Eco Off” (default setting): Turns off eco mode. When this setting is selected, are not displayed in the handset display. Note: R When there is another cordless phone in use nearby, the base unit transmission power may not be reduced.
  • Page 16: Making/answering Calls

    Making/Answering Calls Example: If you need to dial the line access number “0” when making outside calls with a Making calls PBX: 0 a MDN (Pause) Lift the handset and dial the phone number. Dial the phone number. a M R To correct a digit, press MCLEARN.
  • Page 17: Useful Features During A Call

    Making/Answering Calls natural-sounding voice that is easier to hear and understand. Useful features during a Press MMENUN while talking. call MbN: “Equalizer” a MOKN MbN: Select the desired setting. Hold Press MOKN to exit. Press MMENUN during an outside call. Note: MbN: “Hold”...
  • Page 18: Handset Locator

    Making/Answering Calls R To put the outside call on hold: Erasing the number MMENUN a MbN: “Hold” a MOKN To resume the conference: MMENUN MMENUN#248 a MbN: “Conference” a MOKN Press and hold MCLEARN until all digits R To cancel the conference: MMENUN a are erased.
  • Page 19: Key Lock

    The default setting is “Off”. MMENUN#273 Panasonic Ni-MH battery MbN: Select the desired setting. a MOKN performance (supplied batteries) during power back-up mode When the batteries are fully charged, operating time of the handset in power back-up mode varies depending on usage.
  • Page 20 Making/Answering Calls Note: R The range of the base unit is limited during a power failure. Please use the handset close to the base unit. Continuing a call during a power failure When a power failure occurs during an outside call, the unit informs you with a notification tone.
  • Page 21: Phonebook

    Phonebook To store the name, continue from step 3, Phonebook “Editing entries”, page 22. You can add 150 names (16 characters max.) Categories and phone numbers (24 digits max.) to the phonebook, and assign each phonebook entry Categories can help you find entries in the to the desired category.
  • Page 22: Speed Dial

    Phonebook MbN: Scroll through the phonebook if Note: necessary. R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MDN (Pause) to add pauses after the number and PIN as Editing entries necessary (page 16).
  • Page 23 Phonebook Edit the phone number if necessary. a MOKN 2 times a M Erasing an entry Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN MbN: “Yes” a MOKN a M Viewing an entry/Making a call Press and hold the desired speed dial key (1 to 9).
  • Page 24: Programming

    Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus MMENUN Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting.
  • Page 25 Programming Sub-menu 1 Sub-menu 2 Settings Code Settings 2-9 Rings #211 Number of Rings <5 Rings> Auto 1 Minute #305 Recording Time <3 Minutes> Greeting Only – #306 Remote Code Call Screening <On> #310 – – #327 Answer On – –...
  • Page 26 Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Off-6 <6> #160 – Ringer Volume – Handset Off-6 <3> #G160 – Ringer Volume – Base Unit <Ringtone 1> #161 – Ringtone (Handset) Do Not Disturb #238 Mode <Off>...
  • Page 27 Programming Sub-menu 1 Sub-menu 2 Settings Code Finder1 #6561 – Key Finder Setup Change Name – 1:Add New Device #6562 Finder2 (for Finder1) #6563 Finder3 – 2:Add New Device (for Finder2) #6564 Finder4 – 3:Add New Device Register – #6571 –...
  • Page 28 Programming Sub-menu 1 Sub-menu 2 Settings Code – #200 Auto Talk <Off> Line Setup 900 msec. #121 *1, *12, *13 Recall/Flash 700 msec. 600 msec. 400 msec. 300 msec. 250 msec. 200 msec. 160 msec. 110 msec. <100 msec.> 90 msec. 80 msec.
  • Page 29: Alarm

    Programming Main menu: “Caller List” Operation Code Viewing the caller list. #213 If you program these settings using one of the handsets, you do not need to program the same item using another handset. This menu is not displayed when scrolling through the display menus. It is only available in direct command code.
  • Page 30: Do Not Disturb Mode

    Programming MbN: Select the desired alarm option. a Do not disturb mode MOKN Do not disturb mode allows you to select a “Off” period of time during which the handset will Turns alarm off. Go to step 9. not ring for outside calls. This feature is useful “Once”...
  • Page 31: Nuisance Call Block

    Programming MbN: Select the desired setting. a MOKN Storing unwanted callers Storing a single phone number Note: R When the answering system answers the Important: call, this feature does not work. R You must include the area code when storing phone numbers in the call block list. Selecting categories to bypass do n From the caller list: not disturb mode...
  • Page 32: Baby Monitor

    Programming R This feature should not be used as a Viewing/editing/erasing call substitute for a medical or caregiver’s block numbers supervision. It is the caregiver’s responsibility to stay close enough to MMENUN#217 handle any eventuality. MbN: “Single Number” or “Range of Note: Numbers”...
  • Page 33 Programming MbN: Select “External” to monitor Edit the phone number if necessary. a MOKN 2 times from an outside line. a MEDITN a MADDN Erasing an outside monitoring MbN: “Phonebook” a MOKN number MbN: Select the phonebook entry. a MOKN Press MMENUN on the handset being R “Baby Monitor”...
  • Page 34: Other Programming

    Programming If you want to respond from the monitoring the phone number “09-456-7890”, the unit handset, press #1 using tone dialling. dials “456-7890”. You can turn off the baby monitor feature MMenuN #255 by pressing #0. Enter an area code (5 digits max.). a Note: MOKN a M R 2 minutes after the monitored handset...
  • Page 35: Registering A Unit

    Programming “Enhanced”. When “Enhanced” is selected, is displayed. The default setting is Registering a unit “Normal”. MMENUN#729 Operating additional units MbN: Selected the desired setting. a MOKN Additional handsets Up to 6 handsets can be registered to the Note: base unit. R If you set repeater mode to “On”...
  • Page 36 Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: R Before registering the repeater to this base unit, you must turn the repeater mode on.
  • Page 37: Caller Id Service

    Caller ID Service – “Private Caller”: The caller requests not to send caller information. Using Caller ID service R If the unit is connected to a PBX system, caller information may not be properly Important: received. Contact your PBX supplier. R This unit is Caller ID compatible.
  • Page 38: Caller List

    Caller ID Service R Please contact your service provider/ Press MCN to search from the most recent telephone company for details and call, or press MDN to search from the availability in your area. oldest call. To call back, press M For Caller ID Type II users To exit, press M When you receive a 2nd call during a...
  • Page 39 Caller ID Service Erasing selected caller information MbN: Select the desired entry. MERASEN a MbN: “Yes” a MOKN a Erasing all caller information MERASEN a MbN: “Yes” a MOKN a TGE2xxAZ_(en-en)_0522_ver.023.pdf 2014/05/22 13:30:27...
  • Page 40: Answering System

    Answering System Base unit Answering system Press MANSWER ON/OFFN to turn on/off the answering system. The answering system can answer and record calls for you when you are unavailable to Handset answer the phone. To turn on: You can also set the unit to play a greeting MMENUN#327 message but not to record caller messages by To turn off:...
  • Page 41: Listening To Messages

    Answering System – If the message recording time (page 46) Operation is set to “Greeting Only”, callers’ MERASEN Erase currently playing messages are not recorded and the unit message plays a different pre-recorded greeting message asking callers to call again. If pressed within the first 5 seconds of a message, the previous message is Resetting to a pre-recorded greeting...
  • Page 42: Advanced New Message Alerting Features

    Answering System Using the Smart Function Key Calling back (Caller ID subscribers only) When is displayed and the indicator flashes slowly, there are new messages. Press MMENUN during playback. Press M N in step 1 on “Using the handset”, MbN: “Call Back” a MOKN page 41.
  • Page 43 Answering System After you answer the new message alert call, Edit the phone number if necessary (24 you can listen to messages from that call digits max.). a MOKN 2 times a M (page 43). Important: Erasing the set phone number R A new message alert is stopped 1 minute MMENUN#338 after the unit starts to call.
  • Page 44: Remote Operation

    Answering System Note: Follow the voice guidance prompts as necessary or control the unit using R Within 10 seconds after listening to new remote commands (page 44). messages, you can press #9 during the call to turn off the new message alert by a When finished, hang up.
  • Page 45: Answering System Settings

    Answering System MMENUN#211 Turning on the answering system MbN: Select the desired setting. a MOKN remotely Dial your phone number from a touch-tone phone. For service provider voice mail Let the phone ring 15 times. subscribers (for Australia) R A long beep is heard. To receive voice mail and use the answering Enter your remote access code within 10 system properly, please note the following:...
  • Page 46 Answering System provider/telephone company on how to operate this service and how you will be notified that you have messages. To use this service you will be required to leave your answering machine off on your unit (page 40). This will allow the service to receive any messages.
  • Page 47: Useful Information

    Useful Information Voice mail service For Australia Voice mail is an automatic answering service offered by your service provider/telephone company. For New Zealand To receive Call Minder or Message Mailbox messages, please note the following: “Call Minder” and “Message Mailbox” are automatic answering services offered by your service provider/telephone company.
  • Page 48 Useful Information Alphabet character table (ABC) Numeric entry table (0-9) Greek character table ( Extended 1 character table ( R The following are used for both uppercase and lowercase: Extended 2 character table ( TGE2xxAZ_(en-en)_0522_ver.023.pdf 2014/05/22 13:30:28...
  • Page 49: Error Messages

    Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( Error messages Display message Cause/solution Base no power R The handset has lost communication with the base unit. Move closer to the base unit and try again. No link.
  • Page 50 Useful Information General use Problem Cause/solution The handset does not turn R Place the handset on the base unit or charger to turn on the on even after installing handset. charged batteries. The unit does not work. R Make sure the batteries are installed correctly (page 9). R Fully charge the batteries (page 9).
  • Page 51: Battery Recharge

    Useful Information Battery recharge Problem Cause/solution The handset beeps and/or R Battery charge is low. Fully charge the batteries (page 9). flashes. I fully charged the R Clean the battery ends ( ) and the charge contacts with batteries, but a dry cloth and charge again.
  • Page 52 Useful Information Problem Cause/solution I cannot make a call. R If you are using a BT double adaptor to connect the unit, remove the adaptor and connect the unit to the phone wall socket directly. If the unit operates properly, check or replace the adaptor.
  • Page 53: Liquid Damage

    Useful Information Answering system Problem Cause/solution The unit does not record R The answering system is turned off. Turn it on (page 40). new messages. R The message memory is full. Erase unwanted messages (page 41). R The recording time is set to “Greeting Only”. Change the setting (page 46).
  • Page 54: Warranty (for New Zealand)

    6) Damage to the product caused by accident, misuse or Act of God. 7) Repairs when the product has been dismantled, repaired, modified or serviced by other than a Panasonic Authorised Dealer authorised to service that type of product. IF YOUR PANASONIC PRODUCT FAILS WITHIN THE...
  • Page 55: Index

    Index Locator: 18 Name: 34 Index Registration: 35 Hold: 17 Additional handsets: 35 Intercom: 18 Alarm: 29 Key finder: 27, 28 Answering calls: 16 Key lock: 19 Answering system: 40 Keytones: 27 Call screening: 45 Erasing messages: 41, 42, 44 Making calls: 16 Greeting message: 40 Missed calls: 37...
  • Page 56 For Australia Customer Care Centre Tel. No.: 132600 or website For New Zealand Customer Care Centre Tel. No.: (09) 272 0178 or website Sales Department: 1 Innovation Road, Macquarie Park NSW 2113, Australia Sales Department: 18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Auckland,...

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