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Troubleshooting

Guide
This guide contains information for
identifying and correcting issues
that may arise.
Applicable Models:
i200
iQ251
i200P
iQ251D
i250
iQ751
i250P
iQ1001
i200X
iQ1501
i201X
i250X
i251X
Product Support / Warranty
If the water heater requires additional service, please use one of the following options
for contacting Intellihot Technical Support:
- Call: 309-473-8040 (toll-free 1-877-835-1705), and press 3
- Email: support@intellihot.com
When you contact Technical Support, please have the following information ready:
- Model Number
- Serial Number
- Date purchase / Date installed
- Installation location & application
- Error code (if any) or other problem with the unit

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Summary of Contents for Intellihot i200

  • Page 1: Troubleshooting

    Product Support / Warranty If the water heater requires additional service, please use one of the following options for contacting Intellihot Technical Support: - Call: 309-473-8040 (toll-free 1-877-835-1705), and press 3 - Email: support@intellihot.com When you contact Technical Support, please have the following information ready:...
  • Page 3: Table Of Contents

    Table of Contents Error Code List & Suggested Tool List..............2 E1-Blower Speed Fault....................3 E3-Blocked Flue........................4 E7-Ignition Failure......................5 E9-Temperature Sensor Shorted................6 EA-Temperature Sensor Open Circuit..............7 EC-Flue Temperature Exceeded.................8 Ed-Heat Exchanger Outlet Temperature Exceeded..........9 Flashing Icon......................10 Icon Flashing......................11 Recirculation Icon Flashing................12 Blank (Blue)/Illegible Display..................13 Breaker Tripped (Over-Load)..................14 Dead Unit-No Powerup....................15 No Hot Water.........................16...
  • Page 4: Error Code List & Suggested Tool List

    Error Code List Code Description Page Blower Speed Fault Blocked Flue Ignition Failure Temperature Sensor Shorted Temperature Sensor Open Circuit Flue Temperature Exceeded Heat Exchanger Outlet Temperature Exceeded Suggested Tool List - Digital Manometer - Electrical Multimeter - Flue Gas Analyzer (for NOx & CO - 7mm Socket &...
  • Page 22: Appendix

    Appendix BLOWER REPLACEMENT (See Diagram, page 22) The blower is located on the top of the heat exchanger − Shut off the gas to the heater − Shut off power to the heater by unplugging the unit from the 120 VAC outlet −...
  • Page 23: Gas Valve Replacement

    GAS VALVE REPLACEMENT (See Diagram, page 22) The blower gas valve assembly is located on the top of the heat exchanger − Shut off the gas to the heater − Shut off power to the heater by unplugging the unit from the 120 VAC outlet −...
  • Page 24 Blower/Gas Valve Exploded View Gas Valve Blower...
  • Page 25: Electrode Replacement

    ELECTRODE REPLACEMENT The electrode is located on the top of the heat exchanger − Shut off the gas to the heater − Shut off power to the heater by unplugging the unit from the 120 VAC outlet − remove the front panel (three screws at top and three at bottom) −...
  • Page 26: Controller Pin Layout

    Controller Pin Layout FUSE FUSE J19B DIP SWITCH SW1 FUEL SELECT CASCADING CONNECTIONS J19A RED LED GREEN LED (BURNER ON) (POWER) DIP SWITCH SW3 Wiring Diagram (all wall-hung units)
  • Page 27: Wiring Diagram (Floor-Mount)

    Wiring Diagram (all floor-mount units)
  • Page 30 Product Support / Warranty If the water heater requires additional service, please use one of the following options for contacting Intellihot Technical Support: - Call: 309-473-8040 (or 1-877-835-1705), and press 3 - Email: support@intellihot.com When you contact Technical Support, please have the following information ready:...

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