Troubleshooting - Samsung RF23J9011SR User Manual

Troubleshooting

PROBLEM
The refrigerator
does not work at
all or it does not
chill sufficiently.
The food in the
fridge is frozen.
You hear unusual
noise or sounds.
The cabinet-door
sealing area of the
appliance is hot
and condensation
is occurring.
The Ice Maker is
not producing ice.
DA68-03194D-01.indb 32
SOLUTION
• Check if the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the
freezer or fridge inner temperature.
If it is, set the freezer or fridge to a colder temperature.
• Is the refrigerator in direct sunlight or located near a heat source?
If so, it may not be able to cool sufficiently.
Install it in a location that is out of direct sunlight and not near a heat
source.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation? If so, it may not be able to cool sufficiently.
Keep it an appropriate distance from the wall.
• Is there too much food inside so that the food is blocking the outlet vent?
To keep the refrigerator at a suitable temperature, do not fill the refrigerator
with too much food.
• Check if the set temperature on the digital display is too low.
If so, raise the set temperature inside the refrigerator.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store food with a high moisture content in the coldest part of the
refrigerator or near the cooling outlet vent?
Try moving those items to the other shelves in the fridge instead of
keeping them in the colder areas or bins.
• Check if the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
• Was anything dropped behind or under the refrigerator?
• If you hear a "ticking" sound from inside the refrigerator, this is normal.
It occurs because various parts contract or expand in response to
temperature changes in the refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator,
this is normal.
The sound is caused by the compressor operating at high capacity.
• Some heat is normal as anti-condensators are installed in the vertical
hinged section of the refrigerator to prevent condensation.
• Is the refrigerator door ajar?
Condensation can occur when you leave the door open for a long time.
• The refrigerator may take longer to make ice if it is not sufficiently cool,
such as when first installed.
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Check if the filter is properly installed.
If it is not properly installed, the ice making function may not work.
English - 32
15. 1. 8. 11:06