Troubleshooting - Bose SoundTrue Ultra Owner's Manual

Troubleshooting

If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem
No audio/intermittent
Excessive bass
Microphone is not picking up
sound
Device not responding to
remote (button) presses
Device not responding to
remote
Ear tips falling off
Lost ear tip
Sound is muffled from earpiece
Using the headphones
What to do
• Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
• Try another eartip size.
• Try another device.
• Turn off any audio enhancement features on
the audio source.
• Make sure you are using a compatible
device. See the "Made for" list on the
product carton.
• Securely connect the headphones plug to
the headphone input.
• Make sure the microphone opening on
the back of the Answer/End button is not
blocked.
• Try another phone call.
• Try another device.
• Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
• For multi-press functions: Vary speed of
presses.
• Full controls may not be available for some
devices or applications.
• Securely attach the eartips to the earpiece
and nozzle hook.
• Contact Bose for replacement tips.
• Clear any debris or wax build-up from the
eartips and headphones nozzles.
• Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
• Try another device.
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