Troubleshooting - LG 32SM5B Owner's Manual

Digital signage (monitor signage)
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TROUBLESHOOTING

No image is displayed
Problem
Is the product power cord connected?
Does the Out of range message
appear?
Does the Check signal cable message
appear?
The Unknown Product message appears when the product is connected.
Problem
Did you install the driver?
The screen image looks abnormal.
Problem
Is the screen position wrong?
The screen is displayed abnormally.
After-image appears on the product.
Problem
After-image appears when the
product is turned off.
Check if the power cord is correctly plugged into the power
y
.
outlet
The signal from the PC (video card) is out of the vertical or
y
horizontal frequency range of the product. Adjust the frequency
range by referring to the Specifications in this manual.
* Maximum resolution: 1920 x 1080 (60Hz)
The signal cable between PC and product is not connected.
y
Check the signal cable.
Press the INPUT menu in the remote Control to check the input
y
signal.
Check if the Plug & Play function is supported by referring to the
y
video card user manual.
Check if the video card resolution and frequency are supported
y
by the product. If the frequency is out of range, set to the
recommended resolution in the Control Panel Display Setting
menu.
The proper input signal is not connected to the signal port.
y
Connect the signal cable that matches with the source input
signal.
If you use a fixed image for a long time, the pixels may be
y
damaged. Use the screen-saver function.
y
When a dark image is displayed on the screen after an image
with high contrast (black and white or gray), this may cause
image sticking. This is normal for LCD screen products.
Action
Action
Action
Action
23

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