JLab SUPRA FIT Eclipse User Manual page 37

Exchanges
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all
exchanges.
3. All exchanges must be shipped freight pre-paid by the
customer and include a pre-paid shipping label for shipment
back to the customer. Furthermore, the customer is expected
to insure all items being shipped back. JLab Audio is not
responsible for any losses or damages for such equipment.
Discrepancy & Shipping Damage
1. For wrong items, missing items, shipping damage, or other
discrepancy; customer should report to RMA department on
the day in which the items were received. Any claims after one
business day of receipt will not be honored.
2. For any shipping damage, customer must file a claim with
their carrier immediately. All items are shipped insured, thus
must be reported for coverage.
3. Customer is responsible for paying any freight charge
caused by refused shipment or unclaimed goods.
4. JLab Audio will make every reasonable effort to deliver on
time however; JLab Audio will not be liable for late or lost
shipments.
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