JLab SUPRA FIT Eclipse User Manual page 36

to abnormal working conditions (including, but not limited
to, electrical, fire, and water damage). THIS WARRANTY
DOES NOT GUARANTEE YOU UNINTERRUPTED SERVICE.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER.
To obtain service under this warranty, you must contact
our Technical department at 1-866-358-6640 to obtain
an RMA number. JLab Audio will only replace or repair
product that is sent to us with an authorized RMA
number.
Return Merchandise Authorization (RMA)
1. Customers will be charged additional for testing and
repackaging when returned "bad" items are found to have no
problems or defects.
2. Items found to be out-of-warranty or not belonging to JLab
Audio will not be replaced. Instead, they will be returned back
to the customer freight-collect.
3. RMAs will be shipped back to customer via UPS ground
delivery. Express shipping will be at additional costs to the
customer.
4. All RMAs must be accompanied with a copy of original
receipt or invoice with name, return address and phone
number of customer.
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