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Norstar SMDR6 Instruction Manual

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SMDR6 System
Coordinator Guide
• • • • • • • • • • • • • • • • • •

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  • Page 1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • SMDR6 System Coordinator Guide...

  • Page 3: Table Of Contents

    About Station Message Detail Recording 6 System Overview Your Role as System Coordinator Programming SMDR6 Using M7310/M7324 telephones Programming SMDR6 Using M7100/M7208 Telephones Accessing the SMDR6 Main menu Exiting From the SMDR6 Main menu LED control Special station set numbers Administering SMDR6 Introduction Printer speed...
  • Page 4 2 Contents Account feature code Account code list Using Account codes Programming an Account feature code memory button Programming an Account code autodial button SMDR6 Extended main menu AT Commands Introduction System registers Basic AT Command set Extended AT command set...
  • Page 5 Contents 3 Call connected digit separator Norstar record field definitions Standard and CLID record formats Real Time record format Norstar Standard and CLID record description Printable line descriptions Norstar Real Time record description Troubleshooting Introduction Printer problems Ensuring Records are printed...
  • Page 6 4 Contents SMDR System Coordinator Guide P0907246 Issue 01...

  • Page 7: About This Guide

    Press ƒ · •¤. This means, press the ƒ dial, then press · • ¤ on the telephone dial pad. Words appearing on the Norstar display are represented in a similar display text. For example: Press NEXT. This means press the corresponding display dial.

  • Page 8: Getting Started

    Each time a telephone call is made to or from your company, the information about the call is recorded. When the call is completed, information about the call is printed out in Call Records. The SMDR6 can also provide information on incoming calls as the events occur. The information reported is called Real Time Call Record.

  • Page 9: System Overview

    System Overview The SMDR6 is a peripheral connected to the Norstar Key System Unit (KSU). It connects to any data collection device to provide records about telephone call activity. The following diagram illustrates a typical SMDR6 configuration.

  • Page 10: Your Role As System Coordinator

    4 Getting started More than one SMDR6 unit can be installed per KSU. One and only one of them can be configured as master SMDR6, others must be configured as slave SMDR6s. Do not mix SMDR6 with older versions of SMDR.

  • Page 11: Accessing The Smdr6 Main Menu

    NEXT QUIT Note : All changes in SMDR6 Administration parameters are implemented immediately after they are selected, not after the SMDR6 Administration session is ended. Exiting From the SMDR6 Main menu After you have selected your specific parameters and want to exit from SMDR6 Administration, follow these steps: Press ®.

  • Page 12: Led Control

    • Remote Pager When the Auto Attendant answers incoming calls, the station set number is reported as zero if the SMDR6 is connected to a Compact ICS KSU. When an incoming call is answered by Remote Pager, the station set number is reported as 7.

  • Page 13: Administering Smdr6

    Administering SMDR6 7 Administering SMDR6 Introduction The SMDR6 uses programming parameters to specify the kinds of calls to be reported and the report format. Each programming parameter has a default setting (shown in bold below) that can be changed at any time.

  • Page 14: Printer Speed

    • for the Modular KSU, the minimum is 2400 baud Note : The amount of data transmitted by the SMDR6 is dependent on the call activity and the report format you select. Therefore, using higher baud ensures the records are printed.

  • Page 15: Record Formats

    SMDR6 generates records in both Norstar and SL-1 formats. SMDR6 defaults to the SL-1 format. SL-1 Record format The SL-1 record format is primarily used when the SMDR6 output is being supplied to legacy commercial call accounting packages or equipment.

  • Page 16: Selecting Sl-1 Clid Records

    SL-1 record format supports reporting CLID information. It can be selected through Administration. Note : The SMDR6 will only report the CLID Information for lines which are capable of delivering CLID. Calls on non-CLID capable lines are reported in SL-1 Standard Record Format.
  • Page 17 Note : SHOW only appears on the display if you are running DR5 sys- tems or greater. The default for Norstar report format is Standard report format. To change to use different Norstar report format: Press SHOW for the current Norstar report format selected.

  • Page 18: Report Types

    Calls that match the prefix strings only Only one of the above reports can be selected at one time. The report type default is All and can be changed through the SMDR6 Main menu. SMDR6 reports all incoming and outgoing calls.
  • Page 19 The BKSP button erases one character at a time. The CLEAR button erases all of the characters you have entered. When you are programming SMDR6 from an M7310 orM7324 telephone, the asterisk (*) button is accepted as a wild card character that represents any digit.

  • Page 20: Report Language

    If your KSU supports both the English and French, you have the option to select reporting the call records in English or French. Setting the report language To set the Report language you must access the SMDR6 Main menu. Press ƒ · • ¤. Press NEXT until the display shows:...

  • Page 21: Setting Up The Access Code

    Administering SMDR6 15 Setting up the Access code To set up the Access codes, you must access the SMDR6 Main menu. Press ƒ · • ¤. Press NEXT until the display shows: Access codes: NEXT SHOW CHANGE Press SHOW. The display shows:...

  • Page 22: Account Code List

    Press NEXT to accept the Feature Code. Note : If the display shows Code in use you must select another code. IMPORTANT: Remember to provide your colleagues with the SMDR6 Account feature code. Account code list Account codes create a reference for tracking telephone calls. For example, someone contacting a billable client would enter an assigned code each time a call was placed to that client.

  • Page 23: Using Account Codes

    Administering SMDR6 17 Using Account codes Account codes can be associated with any incoming or outgoing calls. Account codes feature can be accessed from any Norstar station set by first entering the Account feature code (F9_ _). To use Account codes: Select an outside line.

  • Page 24: Programming An Account Feature Code Memory Button

    18 Administering SMDR6 Programming an Account feature code memory button You can program a memory button on your Norstar telephone to activate the SMDR6 Account feature code. For more information about memory buttons, refer to your Norstar Telephone User Card .

  • Page 25: Smdr6 Extended Main Menu

    Administering SMDR6 19 SMDR6 Extended main menu To allow more flexibility in SMDR6 reports, the SMDR6 Main menu is extended to include administering the market specific parameters. To access the extended SMDR6 Main menu: Press ƒ · • ¤. The display shows:...
  • Page 26 Note : Some of the above parameters are market specific. It the parameter value doesn’t match the trunk property, the SMDR6 can produce incorrect reports. If you are using a Call Accounting package to process the SMDR6 report, consult your software vendor before you make any changes. SMDR6 System Coordinator Guide...
  • Page 27 NEXT CHANGE Call Type: Yes English: N.Amer NEXT CHANGE NEXT CHANGE Call Charge: No French : Yes NEXT CHANGE NEXT CHANGE Spanish: No NEXT CHANGE Note : SMDR6 does not support Spanish report. P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 28: At Commands

    SMDR6 programmable parameters using a personal computer (PC). To use the AT commands, the SMDR6 must be connected to a PC through the RS232 interface. The PC must have a terminal program running to communicate with the SMDR6. The default communication parameters of SMDR6 are: •...

  • Page 29: Report Type

    America market-specific parameters. Register R1 to R5 are system parameters accessible also from the SMDR6 Main menu using a Norstar station set. Register R8 to R19 are market-specific parameters. The default values of market-specific parameters are determined by the value of the default template register (R0).
  • Page 30 English or U.K. English) to be used for the reports if English is selected as the report language. L1 is used to enable/disable French support of SMDR6. If L1 is set to 0, the prompt to select the report language does not appear in the SMDR6 Main menu.

  • Page 31: Basic At Command Set

    The default for Extended AT command set is off. To change the system parameters or the market specific parameters, enter ‘AT**admin’ in the PC terminal. The SMDR6 responses with ‘OK’ to the PC terminal. To read a particular register value, enter ‘AT$<reg number>?’. The SMDR6 responses with the value of the register.
  • Page 32 ‘AT$W’ is entered to save the register values to permanent memory. Remember to enter ‘AT**admin’ again to turn off the Extended AT Command Set after you complete the SMDR6 Administration function. The following summarizes the extended AT Commands available: AT command...

  • Page 33: Configure Master/Slave

    The mode register (R06: Master or Slave mode) controls whether the SMDR6 is a Master or Slave. A value of 0 implies the SMDR6 is the Master. A value of 1 implies the SMDR6 is the Slave. The default value of the mode register is 0 for Master.

  • Page 34: Sl-1 Format

    ASCII characters. This section describes the SL-1 record format. It explains how to interpret the reports. SL-1 record format The SMDR6 supports two different SL-1 record format: • SL-1 Standard record format •...

  • Page 35: Sl-1 Record Field Definitions

    Blank space 50-57 Duration HH:MM:SS Call duration Blank Blank space 59-90 Digits XXX...X Dialed digits 50-61 AccCode XXX...X Account code (C record) Line 2: Column Name Format Definition 3-18 CLID XXX...X CLID number P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 36: Sl-1 Record Types

    30 SL-1 format SL-1 Record types SMDR6 generates the following SL-1 record types: Letter code Record type Initialization Record Normal Record Start Record End Record Authorization Record Charge Record Conference Charge Record The I record contains only the record type and time stamp. The S, E, M and C records do not contain the duration field.

  • Page 37: Sl-1 Standard Record Format

    The CLID number is always 16 digits. Any missing numbers are represented by an “x.” If there is no CLID Information available then no CLID Information record is delivered. Some examples of SL-1 CLID format records are shown below: P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 38: Sl-1 Target Line/Physical Lines

    E 030 00 T038000 DN2223 04/04 15:07 4032919001xxxxxx If you need CLID information in slave SMDR6, the master SMDR6 must be configured to receive CLID information. The master SMDR6 must be configured to print SL-1 CLID record format or Norstar CLID record format (or Norstar real time format or Norstar all format).

  • Page 39: Norstar Format

    Norstar format 33 Norstar format Introduction The Norstar format records are used when the SMDR6 output is connected to a printer or Call Accounting packages designed to use the Norstar format. This section describes the Norstar record format. It explains how to interpret the reports.

  • Page 40: Norstar Call Information Record Format

    There is one occurrence of CLID Information per call. If no CLID information is received, no CLID field appears in the record. If you need CLID information in slave SMDR6, the master SMDR6 must be configured to receive CLID information. The master SMDR6 must be configured to print SL-1 CLID record format or Norstar CLID record format (or Norstar real time format or Norstar all format).

  • Page 41: Long Distance

    An example of a call record with CLID number truncated is shown below. -------- 04/04/98 11:12:01 LINE = 0013 STN = 7465 CALLING NUMBER /12345678901 NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:32 00:00:39 HOLD 00:01:12 UNHOLD 00:02:47 CALL RELEASED P0907246 Issue 01 SMDR6 System Coordinator Guide...
  • Page 42 An example of a call record with only partial CLID number is shown below. -------- 04/04/98 11:12:01 LINE = 0013 STN = 7465 CALLING NUMBER 1234567890x NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:32 00:00:39 HOLD 00:01:12 UNHOLD 00:02:47 CALL RELEASED SMDR6 System Coordinator Guide P0907246 Issue 01...

  • Page 43: Standard Hospitality Record Format

    -------- 23/01/98 23:49:00 EXT = 73 HOSPITALITY MID An example of a Standard Hospitality record showing room 7 status set to full appears below. -------- 23/01/98 23:49:00 EXT = 7 HOSPITALITY FULL P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 44: Norstar Real Time Record Format

    Hospitality full is represented by the letters “H F” The RINGING call state is unique to Real Time records because it indicates a ringing line as soon as SMDR6 received the CLID Information. The Dialed Number Identification Service (DNIS) record is reported only if the line delivers the DNIS information.
  • Page 45 Real time records are printed when the events occur. The record information can be used to drive external PC database applications. One such application is to locate customer information stored in the database by extracting the CLID information from the Real time records. P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 46: Real Time Hospitality Record Format

    An example of a Real Time Hospitality record showing room 73 status set to mid appears below. *012398 234900 An example of a Real Time Hospitality record showing room 7 status set to full appears below. *012398 234900 SMDR6 System Coordinator Guide P0907246 Issue 01...

  • Page 47: Norstar All Record Format

    LONG DISTANCE DNIS NUMBER 8002349876 BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:15 00:00:20 HOLD 00:00:25 TRANSFERRED -------- 03/02/98 15:50:00 LINE = 0022 STN = 7169 00:00:00 FROM TRANSFER 00:00:00 UNHOLD 00:02:00 CALL RELEASED P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 48: Target Line/Physical Lines

    KSU via a target line. If all target line destinations are busy, and the KSU is programmed to return busy instead of routing the call to the prime station set, SMDR6 reports busy. --------...

  • Page 49: Bearer Capability Data

    Norstar format 43 Bearer capability data When the SMDR6 is set to report in Norstar CLID format, the SMDR6 supports the reporting of Bearer capability associated with the call as part of the CLID format record. An example of an incoming call with Bear capability data is shown below.

  • Page 50: Pri Call-By-Call Service

    When the ISDN Primary Rate Interface (PRI) trunks is installed in the KSU, the SMDR6 supports the reporting of PRI Call-by-call service as part of the CLID call records in Norstar CLID format. Both the service type and service ID for incoming and outgoing calls are reported in the SMDR6 records.

  • Page 51: Dialed Number Identification Service

    DNIS as part of the CLID call records when the information is delivered. DNIS reporting is supported in both Norstar CLID format and Norstar Real Time format. An example of an incoming call with DNIS information is shown below...

  • Page 52: Call Connected Digit Separator

    KSUs support the delivery of call connected signal and this feature may not be available for some KSUs. Norstar record field definitions The following list shows all of the lines that can be printed by SMDR6 in the Norstar format. SMDR6 System Coordinator Guide...

  • Page 53: Standard And Clid Record Formats

    PRI SERVICE PUBLIC PRI SERVICE PRIVATE PRI SERVICE PRI SERVICE PRI SERVICE OUTWATS PRI SERVICE SWITCHED DIGITAL PRI SERVICE INWATS PRI SERVICE INTL INWATS PRI SERVICE HOSPITALITY VACANT HOSPITALITY BASIC HOSPITALITY MID HOSPITALITY FULL P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 54: Real Time Record Format

    The SMDR6 reports calls based on events (change of call states). The first field is the time the associated event occurred. The time is an offset from the start time of the call indicated in the header.

  • Page 55: Printable Line Descriptions

    HH:MM:SS LINE = XXXX STN = XXXXXX The line below is printed after the header line when SMDR6 or the KSU is restarted. SMDR6 RESTART The line below is printed after the header line (with all five fields) or after the CLID Information.
  • Page 56 “!” is inserted between digits dialed before and after the call is connected. DIGITS DIALED XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX DIGITS DIALED 123456789!1234 The line below is printed when the user or caller enters an invalid password. 00:00:00 INVALID PASSWORD SMDR6 System Coordinator Guide P0907246 Issue 01...
  • Page 57 Capability. The last line is the PRI Call-by-call service. It appears only if the PRI service information is available.: CALLING NUMBER XXXXXXXXXXX NAME XXXXXXXXXXXXXXX UNKNOWN DNIS NUMBER XXXXXXXXXX BC = SPEECH PRI SERVICE TIE XXXXX P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 58: Norstar Real Time Record Description

    EXT = 12345 HOSPITALITY VACANT Norstar Real Time record description The Real Time records are one line long begin with an asterisk (*) to differentiate them from other Norstar records. It contains eight fields: • Date in MMDDYY format •...
  • Page 59 (U). The eight field indicates the call state of the Real Time record. This field always contains a call state indicator and is followed immediately by a carriage return and two line feeds. P0907246 Issue 01 SMDR6 System Coordinator Guide...

  • Page 60: Troubleshooting

    SMDR6 Administration: Printer Problem If there is nothing wrong with the printer set up, then ensure SMDR6 is configured to the same speed as your printer. For more information about printer set up, refer to Administering SMDR6, earlier in this guide.

  • Page 61: Error Messages

    For more information on Account codes refer to, Administering SMDR6 for user training information. The SMDR6 might have been restarted. It takes up to 60 seconds after the system is restarted before any calls are recorded. Calls made during this time are not recorded.
  • Page 62 This message means the Feature code for another application is being administered at this time. The SMDR6 has internal event buffers that store all information relating to call records. If the system becomes overloaded because of excessively high call activity, records can be lost. This message...
  • Page 63 A variable unit of data transmission speed equal to one bit per second. Call Accounting An optional software program that can be used to analyze the data collected by SMDR6 and to organize it according to a company’s needs. Call record A type of record created by SMDR6. This record includes information about a call's duration and number dialed.
  • Page 64 Physical line The physical connection between the Norstar system and the outside world. Prompt A message appearing on the Norstar display instructing the user to perform a specific task. Record A unit of information consisting of several related data items pertaining to a call.
  • Page 65 Norstar Standard and CLID record 48 Identification service 45 Printable line 49 Real Time record 52 LED control 6 Digit separator 46 Direct Inward Dial 42 Main menu 5 accessing 5 exiting 5 P0907246 Issue 01 SMDR6 System Coordinator Guide...
  • Page 66 Record types 12 Setting Access codes 15 Account feature code 16 language 14 printer speed 8 Report type 12 Special station set numbers 6 Station Message Detail Recording, about 2 System registers 22 P0907246 Issue 01 SMDR6 System Coordinator Guide...
  • Page 68 Norstar is a trademark of Nortel Networks. Printed in Canada P0907246 Issue 01 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •...

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