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Norstar Compact 616 DR5 Installer's Manual

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Compact 616 DR5
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  • Page 1 Compact 616 DR5 Installer Guide http://stores.ebay.com/UsefulCDs...
  • Page 2 Key Telephone System is registered with the FCC based upon compliance with Part 68 of its rules. Connection of the Norstar Key Telephone System to the nationwide telecommunications network is made through a standard network interface jack that you can order from your telephone company.
  • Page 3 Key Service Unit (KSU), incfudes the Ringer Equivalence Number (REN). This number shows the electrical load that your Norstar KSU requires from your telephone line. If the KSU requires more electrical current than your telephone company’s central office equipment can provide, your telephones not ring and you may have difficulty dialing telephone numbers.
  • Page 4 Telephone Company Registration It is usually .not necessary to call the telephone company with information on the equipment before connecting the Norstar Key Telephone System Key Service Unit (KSU) to the telephone network but, if the telephone company requires this information,...
  • Page 5 Regulations iv / - - - - Rights of the Tekphone Company If the system is determined to be causing harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, the telephone company will notify you in advance.

  • Page 6: Table Of Contents

    Installing the KSU External lines and internal wiring Internal wiring chart Installing the Emergency Telephone Testing the Emergency Telephone Installing the Norstar telephones Installing a wall-mounted telephone Installing optional equipment Auxiliary Ringer (Customer Supplied) External Music source (Customer Supplied) External Paging (Customer Supplied)
  • Page 7 vi / Contents Applying the button labels For the customer For the System Coordinator In the KSU pocket Personal programming Call Dispiay sewices Compact DR5 Installer Guide...
  • Page 8 Check the Jocation where the Norstar system modules, the telephones, and auxiliary equipment are to be installed. photocopiers, electrical motors, and other equipment that can produce electromagnetic, radio frequency, and electrostatic interference. Mounting requirements If a smooth surface is not available, cut a backboard large enough to accommodate the system modules and the distribution panel.

  • Page 9: Preparation

    (OPX) from PBX. In order to support this applicaiton, the OPX lines must be engineered not to exceed 7 dB total loop loss from the serving central offfice to the demarcation point at the Norstar KSU. Compact Installer Guide...
  • Page 10 in) of clearance on its left-hand side, and at least (3.9 from the front of the KSU). Figure 1 - Mounting the Unpack the KSU and inspect it for damage: Before installing the KSU, open the KSU door 90”. Applying upward pressure, lift the door from its hinges.
  • Page 11 Wiring.) Cross-connect the internal wires to the corresponding pins on the internal distribution block. 5. Connect the Norstar telephones to your internal wiring loop. A pair of wires is required for each internal telephone. (See Chart 2 - Internal Wiring.)

  • Page 12: Installing The Ksu / 5

    Installing the KSU / 5 Internal wiring chart Chart 2 7 Internal Wiring: T e l e p h o n e , P o r t Service Wire Color (Defaults) while-Blue while-orange Orange-White White-Green Green-White While-Brown &own-White Red-Blue Blue-Red Blue-Black Slack-Slate Yellow-Orange...

  • Page 13: Installing The Emergency Telephone

    6 / Installing the Installing the Emergency Telephone An optional Emergency Telephone (ET) automatically connects to Line 1 when the power fails or when power to the KSU is disconnected. Use only a standard 500/2500 single-line telephone for Note: this purpose. Installation Procedure 1.
  • Page 14 The telephone is operational when the display shows the defautt time and date. (OPX). For OPX applications, use the Norstar Analog Terminal Adapter (ATA) and a single line telephone. (See the ATA installation card for details.)

  • Page 15: Installing The Norstar Telephones

    8 / installing the Norstar telephones Installing a wall-mounted telephone Remove the beveled wall-mounting base from the back of the telephone. Grip the telephone, and with your thumbs, push on the wide edge of the base to pop it out from the telephone.

  • Page 16: Auxiliary Ringer (Customer Supplied)

    Auxiliary The Norstar KSU provides a control contact to operate an external ringer. It does not provide ring current or DC voltage. The ringer relay contacts must not,draw more than 50 mA from a 30 Vdc source.

  • Page 17: External Paging (Customer Supplied) Io

    The paging system uses the speakers on Norstar telephones and can also be used with external loudspeakers provided by the customer. The paging output from the Norstar KSU is 775 Follow the manufacturer’s installation instructions. Connect the paging system audio input to the 50-pin distribution block as shown in Chart 2 - Internal Wiring.

  • Page 18: Programming Overview

    Programming a newly installed Norstar system involves the completion of the following programming steps:’ : Programming overview System Startup System Startup is performed only when the system is first installed. System Startup allows you to seIect one of three programming templates: Square, Hybrid, or PBX. Each template initializes all of the programming data to system wide defaults.
  • Page 19 12 / Programming Set Copy This feature is used to copy ail of th8 system programming (Configuration and Administration) from on8 telephone to another. Persona+ programming on individual teiephones can also be copied, but system-level programming will be copied along with it. Copy appears on th8 display as C, Set COPY and is aCC8SSibl8 by using th8 Configuration code.
  • Page 20 Programming / 13 Chart 3 - Programming Overview 6. Service Modes The Norstar M7100, M7208, M7310 and M7324 Telephones can be used with the Compact DR5 system. Programming is done with an M7208, M7310, or M7324 Telephone. as shown on the...
  • Page 21 M7324 Telephone You should have two aids assist you in completing your programming: Programming Record The Compact DR5 Programming Record may already have been completed before installation. It describes the settings to be programmed into Record serves as a record of the settings programmed at initial installation and during subsequent upgrades.
  • Page 22 Programming / 15 The Programming Overlay for the M7208 Telephone is placed over all of the eight memory buttons (Figure 11). The Programming Overlay for the M7310 and M7324 Telephones (Figure 11) is placed over the top four memory buttons with indicators.

  • Page 23: System Startup Overview

    Startup. correct Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. A Startup code entered at any time after the 15 minute interval results in the message If this occurs, Startup denied.

  • Page 24: Entering System Startup I

    If at any time you do not wish to continue with entering System Startup, press @J Select a Norstar telephone from which to program. Place the correct Programming Overlay over the buttons of the telephone. A button may be used during programming when its indicator b turns CN.

  • Page 25: Choosing The System Template

    18 / Programming Choosing the system template The display shows To continue with System Reset memory? Startup and choose the system template, press m (or To exit from System Startup, press m (or on the M7310 and M7324 Telephone). To accept the shows ate: Square.

  • Page 26: Configuration Overview

    Programming / 19 C o n f i g u r a t i o n O v e r v i e w ‘ , ” Configuration programming allows you to specify basic system characteristics for the customer site. Configuratian is not accessible to System Coordinatorq, Configuration provides access to the following programming sections:...
  • Page 27 20 / Programming Chart 5 - Configuration Overview START HERE Enter digits for Configuration code Heading Call Hand1 Next Back Compact DR5 installer Guide...

  • Page 28: T&Line Data

    Programming / 21 Use 1. Trk/Line Data to program characteristics for each external line. When you are finished programming the T&/Line Data settings for a line, you may copy those exact settings to another line by using the CDPV display button (or Icopy] on the M7208 Telephone) at the Show 1 ine: prompt.
  • Page 29 22 / Programming Line Type A type can be assigned to each line. The type defines how the line is to be used in relation to other lines in the system. The default type is Public. Other possible types are Private, Pool A, Pool B and Pool C.
  • Page 30 Programming / 23 Auxiliary ringer An auxiliary ringer can be enabled or disabled for calls coming in on the line. The default setting is Yes, which means that the ringer will ring. Another possible setting is No. Auto privacy can be enabled so that other users who have access to a line on their telephone, cannot use that line while a call is already in progress on the line.’...

  • Page 31: Line Access

    Line Access Use Line Access to program characteristics for each telephone. These characteristics establish which lines the telephone may use. When you are finished programming the Line Access settings for a telephone, you may copy those settings to another telephone by using the display button (or [Cow] on the M7208 COPY...
  • Page 32 Possible settings are 0, 1, or 2. The default setting is 2. A minimum of two Intercom buttons are required for conferencing with two other Norstar telephones in the same system. are to be made or received from the telephone or Line Pools are to be accessed from the telephone.
  • Page 33 26 / Programming You can assign the Prime line for each telephone. The Prime line is the first line to be automatically provided at a telephone when you make a call. The appropriate Prime line will depend on the customer’s requirements. The default setting is None, which means that no Prime line is assigned to the telephone.

  • Page 34: Call Handling

    Programming / 27 Call Handling Use Call Handling parameters to program system-wide characteristics for certain call features. These characteristics are not associated in programming with any particular line or telephone. Held reminder Choose if the Held Line Reminder feature is to be active for ali external lines.
  • Page 35 28 / Programming Transfer callback Choose the delay (number of rings) before a transferred external call will callback to the originating telephone. The possible delay is 3, 4, 5, 6, or 12 rings. The default delay is 3 rings. To estimate the delay time in seconds, multiply the number of rings by six.
  • Page 36 Programming / 29 Chart 0 - Call Handling neouo Headiig p Held reminder: Back Remind delay: 68 Next Back DRT delay: Prefix: timeout: 45 Park Next Directed T o n e s i--- NWt- Compact DR5 Installer Guide...

  • Page 37: Miscellaneous

    Background Music Choose if the Background music feature is to be available within the Norstar system. Possible settings are Yes and No. The default setting is No. source has been connected to the KSU. (This music source is also used for the Music on Hold feature.)
  • Page 38 Host delay Host delay programs the delay in milliseconds between the selection of an outgoing line and the moment that Norstar sends dialed digits or codes on that line, The default is 1000 milliseconds. External code Assign a one-digit External line access code, or none.
  • Page 39 32 / Programming Installer password This allows you to change the Installer password for access to Configuration programming. The possible setting is any combination of one to six letters or numbers. The default Installer Password is m a /ZJ m a a which is the same as CONFIG. Configuration programming.

  • Page 40: System Data

    Programming / System Data Use this to change the internal number or Directory Number (DN) of an individual telephone. minutes of System Startup* Enter the appropriate internal number when you are prompted for the old and the new internal number, A message will appear on the display if either internal number is invalid.
  • Page 41 34 / Programming Set Copy Use this for copying System data (programming) or System and User Administration data (Personal programming) from one telephone to another. System data is programmed in Configuration and Administration. User Administration programming is performed by the user at the individual telephone, and allows the telephone to be customized according to the user’s requirements.
  • Page 42 Set Copy characteristics which can NOT be copied Compact OR5 Installer Guide...
  • Page 43 36 / Programming Characteristics which CAN be copied Except for those characteristics previously listed, all telephone related settings can be copied to a destination telephone, overriding any previous programming. Listed below are the System level settings and User Administration settings which can copied.
  • Page 44 Programming / 37 System settings in Administration programming 9. CalX Services if desired, the following Personalized settings can be copied along with the System data: External Autodial, and feature access) Compact DR5 Installer Guide...

  • Page 45: Using Set Copy

    38 / Programming Using Set Copy You can only enter Set Copy through the Configuration access code and with the Installer password. Entering Set Copy After FL appears on the display: Press (Next] twice. The display shows C. Set COPY Press Chart 11 - Set Copy C.

  • Page 46: Testing The Lines And Phones

    2. Check all internal connections by calling each Norstar telephone from another telephone. 3. i=he& the quality and clarity of all connections. Check for crackling, static, hums, or any other unusual noise, 4.

  • Page 47: Analog Terminal Adapter (Ata) Trouble

    40 i Troubleshooting, installer’s test telephone. 2. Check the connections to the jack. 3. Check the connections to the ATA. Disconnect the ATA and replace it with a working Not-star telephone. If the telephone still works properly, this verifies that the KSU is working properly. 5.
  • Page 48 Troubleshooting / 41 Feature Programmed in: A. Configuration (1. T&/Line Data) Ring for a specific line , _ Ring ‘for a specific Service Modes Auxifiary Ringer : _,...

  • Page 49: Call Identification Interface

    Check the wiring between the connections shown in the Internal Wiring chart. 3. Test the external Page feature ([-I fFJ m) to ensure that it is working. The output from the Norstar KSU is 775 mVrms across 600 R.

  • Page 50: Ksu Down

    Troubieshooting / 43 KSU down 1. Check that the AC power cord is properly connected. If AC power &present and the LED indicator on the KSU is OFF, replace the KSU.

  • Page 51: Music On Hold/Background Music Trouble

    Check the internal wiring at both the modular jack and the distribution block. Check the internal line. If the problem persists, replace the telephone with a known working Norstar telephone. An internal line should have between 15 and 20 Vdc Note: across the Tip and Ring when the telephone is...

  • Page 52: Applying The Button Labels

    If you are required to continue programming, refer to the : ‘ : Compact OR5 System Coordinator Guide. Give the System Coordinator the Compact OR5 Programming Applying the button labels If you perform all of the programming for a system, apply the appropriate button labels on the telephones.

  • Page 53: Personal Programming

    Information on telephone feature programming and operation can be found in the Compact DR5 System Coordinator Guide. Your Norstar system can access information contained in Call Display services offered by your public telephone company, and uses that information to provide additional messaging tools to the...
  • Page 54 Coordinator Guide...
  • Page 55 How to do programming Planning Programming tools Administration overview Administration headings Entering Administration Exiting Administration Moving through Administration Using the Overlay The Norstar display buttons Programming details System Speed Dial Names Time and date Direct-Dial Capabilities Dialing Filters Telephone (Set) abilities...
  • Page 56 Page zones tine Pools Miscellaneous programming Call Pickup Groups S e r v i c e Modes Telephone features Using Norstar features Answering the telephone Related features What line indicators mean Rings you may hear Displays Prime telephone displays Notes...
  • Page 57 Contents N o t e s C a l l Q u e u i n g Notes Camp On features Related Displays Notes C o n f e r e n c e Displays Notes COS Password Displays Notes Customizing your telephone features Related...
  • Page 58 iv / Contents D i s p l a y s Notes B u t t o n s Headset Hearing Aid Compatibility Wall Mounting Page 1 4 1 Related features 1 4 2 D i s p l a y s Notes Priority Gail Displays...

  • Page 59: System Coordinator's Role

    In addition to basic telephone service, your Norstar digital key system has many extra features that will greatly improve your office communications, the various tasks which a System Coordinator should perform. This guide also serves as a reference when you assist co-workers to become familiar with Norstar features.

  • Page 60: Assisting Your Co-Workers

    Service Representative. Enhanced Transfer , There is a new procedure for using the Transfer feature in this system. If you are upgrading a Norstar Compact system, be sure to familiarize yourself with the new procedure. Compact DR5 System Coordinator Guide...

  • Page 61: Call Display Services

    Your name that receives the call, received a message from either an internal Norstar user or a subscribe to the services offered by your public telephone company, and if you have the appropriate hardware installed.
  • Page 62 4 / Call Display services Depending on your requirements, Call Display information presents several convenient options. can answer using a personal greeting. You can also prepare yourself prior to answering the call by retrieving any relevant documents,, or otherwjse orienting yourself to the expected discussion, is long distance and may therefore have higher priority.
  • Page 63 Call Display services / 5 priority ‘basis, For example: If several calls are alerting at your telephone at the same time, you can request information about the calls to decide which one may be more important. If you are already on a call, information about a second call starting to alert at your telephone can help you to decide whether to answer the second call or remain connected to the first call.
  • Page 64 6 / Call Display services Call Log The Norstar Call Log feature uses incoming Call Display information to make a record of call details for follow-up. Call Log also records several other useful facts such as the time and date of the log entry, the number of repeated calls by the same...
  • Page 65 Call Display services / 7 logging calls for the same line, as this would be confusing. For example, if two users are logging calls for the same line, they do not know who the call was originally intended for nor are both call.

  • Page 66: Programming

    Attendant Position Attendant’s telephone Programming: Attendant Position Configuration: Administration:’ Line Access Log Defaults Line Assignment (assign log spats (all lines to appear at to all sets for example, 25.) the Attendant’s set) Set Services Ringing Set Programming: Set Users Administration: Set Services (no lines assigned) Set Programming:...
  • Page 67 Call Display services / 9 Recommended configuratipn 2 , . : , + ;: users have a variety of requirements in terms of logging calls. Using [r) Logs with dedicated lines Programming: Configuration: Administration: Line Access Log Defaults Line Assignment Ringing Set Services Set Programming:...
  • Page 68 10 / Call Display services Recommended configuration 3 The Not-star system has lines 1 and 2 appearing on all sets. The supervisor wants to log all calls for lines 1 and 2 at his/her set in order to analyze call traffic. Two users have been selected to return unanswered customer calls;...
  • Page 69 Call Display services / 11 Call tog Feature Card. messages as’weli as maintain a record of your messages. If you have subscribed to Voice Mail Messaging (provided by your public telephone company), and visual message waiting indication is available, Message Waiting also informs you if you have messages at your Voice Message Center and allows you Programming tips In order for a telephone to.
  • Page 70 12 / &II Display services Compact DR5 System Coordinator Guide...

  • Page 71: How To Do Programming

    While programming a telephone, you cannot use it to make or receive calls. While you are programming, other users of the Norstar system may use their telephones, but cannot program any memory keys. Compact DR5 System Coordinator Guide...
  • Page 72 Determine programming requirements Read about the available programming settings in this chapter, then determine how your co-workers would like the features programmed. Get the following information: telephones, Speed Dial, abilities and Set abilities programming, Service Modes feature, Compact DR5 System Coordinator Guide...

  • Page 73: Programming Tools

    System programming can be performed on an M7208, M7310 or M7324 Telephone. The Norstar Programming Overlay : The Norstar Program@ng Over/q is a paper cutout that labels The Norstar’Piogramming Overlay for the M7208 Telephone is placed over all of the eight buttons. The Programming Overlay for the M7310 and M7324 Telephones is placed over the top four memory buttons with indicators.

  • Page 74: 16 / Administration Overview

    16 / Administration overview Administration overvieyv Administration programming lets you change settings for the entire Norstar system, as well as settings for individual telephones and external lines. Pre-programmed default settings may initially be sufficient for your needs. You can use Administration programming to customize your Nor-star system by changing these default settings.
  • Page 75 1 assigns a two-digit System Speed Dial code (01-70) for fast dialing of up to 70 telephone numbers from any Norstar t e l e p h o n e . identifies eictemal lines and Names telephones by name.

  • Page 76: Entering Administration

    Entering Administration When your system is first installed, there is no password stored in the Norstar system. You are not prompted to enter a password as you enter Administration for the first’time unless your Customer Service representative has already programmed one for your system.

  • Page 77: Moving Through Administration

    Administration overview / 19 Moving through Administration ” To program a setting, you must first locate the correct heading. To movi through Adminisfkation headings: After entering Admitiistratidn, the display shows dial. :,‘, speed Press [r]. The display shows Press (1. Time The display shows and date.

  • Page 78: Using The Overlay

    The indicators show that programming step. The functions on these buttons allow you move through the headings and subheadings of Norstar programming. subheadings. moves down in the hierarchy of headings and subheadings, or to begin programming settings...
  • Page 79 Administration overview / 21 Programming Overlay for the M7208 Telephone (top) and for the Compact DR5 System Coordinator Guide...

  • Page 80: The Norstar Display Buttons

    22 / Administration overview The Norstar display buttons Display buttons perform many functions. Depending on where you are in programming, one, two, or three display buttons may be available, at any one time. Press one of the display buttons to select the function that you want.

  • Page 81: Programming Details

    Administration overview / 23 Programming details Entering numbers Numbers are entered from the Norstar telephone may be used to edit the number. Line numbers must always be entered as a two-digit number with a leading zero. Internal telephone numbers7 also referred to as Directory Numbers (DNs), are always two- digits long.
  • Page 82 24 / Administration overview Entering names Letters and numbers can be entered as part of a name for various settings. The method of entering a name is always the Begin with a setting,that prompts you to enter a name. The display shows a cur&or ( -‘...

  • Page 83: System Speed Dial

    System Speed Dial System Speed Dial’ The System Speed Dial programming section allows you to set the Speed Dial codes for external telephone numbers which the people in your office use most often. Use the Personal Speed Dial feature to program numbers used try only one or two people. Speed Dial name 3.
  • Page 84 System Speed Dial Number System Speed Dial Number lets you assign a System Speed Dial telephone number to a two-digit code. The System Speed Dial Number may contain 24 digits. Begin with the display showing The display shows Select the Speed Diai code you want to program: until the display shows the correct code.
  • Page 85 System ,@eed Dial 27 line Selection Line Selection allows you to specify the external line that is used for a System Speed Dial number. The options are the Prime an external line, or a line pool. line, After you have programmed a System Speed Dial number, press ‘Use Prjme 1 for example, if a line is already assigned for example, if a line pool access code is...
  • Page 86 System Speed Dial Name allows you to assign a name to the stored System Speed Dial number. When the Display Digits setting is “No”, the programmed name is shown on the Norstar display when the System Speed Dial feature is used.

  • Page 87: Names

    Names You can assign names to identify external lines and your co-workers” telephones. During a call, the name (if programmed: is shown on the telephone display instead of the external line number or internal telephone number of the caller. speed dial Modes Service Programming hints...
  • Page 88 Telephone Names Personalize your office communication by assigning names to the telephones in the Norstar system. A telephone’s default name is its internal number, for example, 27. Begin with the disp[ay showing speed The display shows 2. Press [ShOw] twice.
  • Page 89 Line Names Line Names allows you to assign a name to an external line. The default name is the line number, for example, Line 82. speed dial . The display shows Press (Next-]. The display shows Line names. Press (r] . The display shows Show 1 ine: -.

  • Page 90: Time And Date

    English, and the hour entered is less than thirteen, the display prompts you to specify “am” or “WI”. sure that it is set correctly. Norstar is programmed to allow for leap years. Compact DR5 System Coordinator Guide...
  • Page 91 English language displays always show the time in 12-hour format, while the aiternate language displays always use the 24-hour format. Setting the time Begin with the display showing The display shows Time and date, The display shows the time, for example, Time 81: 86.
  • Page 92 34 / Time and date Setting the date Begin with the display showing 1. 1. Press INexf] twice. The display shows 2. : Press [Show],.’ I ; The display shows the time, for example, Time 81: 86, 3. Press iNext). The display shows the date, for example, Date 31 Year: 88.

  • Page 93: Direct-Dial

    Direct-Dial Direct-Dial programming allows you to call the Direct-Dial telephone assigned to your telephone by dialing a single digit. Use the Direct-Dial heading to specify the telephone directory number (DN) designated as the-Direct-Dial telephone. Password: speed dial 2. Names Time and date 4.

  • Page 94: Capabilities

    36 / Capabilities Capabilities Capabilities programming assigns restrictions and exceptions to Class of Service (COS) passwords, telephones, and lines. Telephone abilities Dialing Filters A dialing filter is made up of restrictions and exceptions. These specify the external numbers which can or cannot be dialed from a telephone or on a line.
  • Page 95 For example You may need filters for three different types of users: West coast office only. - Clerks may need to be limited to calling specific area codes and the West coast office: Dialing filters are most commonly used to prevent unauthorized long-distance calls, without restricting local calls.
  • Page 96 38 / Capabilities Programming hints Filter 00 cannot be changed. Each programmable filter can have up to 48 restrictions; there is no limit on the number of exceptions that can be allocated to any restriction. , There is a maximum of 200 restrictions and exceptions allocated to the 23 programmable filters.
  • Page 97 programmed on a filter makes it an unrestricted filter but the filter is not removed. Fiiter descriptions Exceptions Filter Restrictions exceptions, are the default filter settings used later in programming: Where the filter is programmed as a default setting in Capabilities programming Filter I Set abilities Set filter:...

  • Page 98: Telephone (Set) Abilities

    40 / Capabilities Telephone (Set) abilities Telephone (Set) abilities programming assigns dialing filters and permissions to telephones. Telephone abilities include: Telephone (set) filt&s Auxiliary Ringer Line/telephone filters :‘ Direct-dial telephones Full Handsfree Call Forward On Busy Automatic Handsfree Call Forward No Answer Handsfree Answerback Receive tones Hotline...
  • Page 99 Programming hints 23). Line/set filters fall under this limitation. Telephone* Administration &c$ display button to select one of the three options: None, Partial and Full. allows you to access any feature on your telephone. None prevents: Partial changing Dialing Modes programming Autodial buttons (Automatic Dial, Pre-Dial, and Standard Dial)
  • Page 100 Programming hints A lHandsfreej button is automatically assigned to a telephone that is programmed with Full Handsfree. Full Handsfree is always disabled for an M7100 Telephone. Automatic Handsfree Automatic Handsfree activates the Handsfree microphone and speaker when you make or receive calls by pressing a line button.
  • Page 101 Call Forward On Busy Call Forward On Busy redirects an incoming call to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. Use the (Show) button, the...
  • Page 102 Call Forward No Answer Call Forward No Answer lets you redirect an incoming call to another telephone on your Norstar system when the call is not answered at your telephone.” Use the [VJ button, the CHCINGE display button, and the dial pad to program the.

  • Page 103: Line Abilities

    A telephone’s Prime fine, line pool access codes, and access to a line pool can be programmed by your Customer Service representative. This feature lets you call from your Norstar telephone and interrupt calls or override Do Not Disturb on another Norstar telephone. Use the display button to select the setting: N (No) or Y (Yes).

  • Page 104: Call Dispiay Sewices

    A Class of Service can be associated with a telephone, a line or a COS password. It determines the dialing capabilities that apply to internal telephones and any lines used for external calls. Users have a Class of Service associated with their telephones, in the sense that there are dialing filters associated with telephones, as we&as line pool assignments.
  • Page 105 User filter The COS User filter replaces the telephone (set) fiiter or the line/set filter that would otherwise apply to a specific call. Use the [J button, the display button, and the dial pad to program the two-digit User filter. The default setting Line filter The COS Line filter replaces the line filter that would otherwise apply to a specific call.

  • Page 106: Service Modes

    48 / Service Modes Service Modes Using Service Modes, you can control how the Norstar system responds to calls, depending on the time of day. Up to three different Service Modes can be programmed, each with unique ringing arrangements. 5. Capabilities...
  • Page 107 You can assign a Control telephone to more than one external line, but a line cannot be assigned to more than one Control t e l e p h o n e . Only one Service Mode applies at any one time to all external lines controlled by a given Control telephone.
  • Page 108 50 / Service Modes Manual allows you to turn the Service Mode ON and OFF at any time from a Control telephone. The Service Modes feature code must be entered at the telephone to access this feature. Automatic allows you to pre-assign a stop and start time during which the Service Mode is active.
  • Page 109 Extra-Dial telephone. Programming hints The Extra-dial telephone provides the option of assigning one more Direct-Dial telephone in the Norstar system for each operational Service Mode. Ringing You can assign additional telephones to ring for incoming calls on each external line.

  • Page 110: Password

    52 / Password Password The Administration password allows access to Administration programming. This prevents unauthorized or unintentional changes to settinga To ensure security, distribute the passworhs only to selected personqei, keep a record of your password in a secure place, and change the password periodically. The password is a one to six-digit number.

  • Page 111: Log Defaults

    Log Defaults / 53 Log Defaults to Call Display services, external calls can be If you subscribe tracked in a Call Log. Log Defaults programming customizes how log space is allocated to telephones throughout the system. 9. Call Servicesl Reset All Logs Use the [Show] button and the dial pad to enter the space allocation for the Call Log at each telephone.

  • Page 112: Auto Call Info

    Call Services If you subscribe to Call Display services, external calls are identified on the display. Call Services programming allows you to customize how this information is used. dial speed 4. Direct-Dial Auto Call Info Telephone services Auto Call Info Automatic Call Information allows you to specify which telephone displays the Call Display information when a call is ringing on an external line.

  • Page 113: Telephone (Set) Services

    Show External Voice Message If you subscribe to Voice Message services, you can access that service through your Norstar system. Show External Voice Message controls the display of External Voice Message Waiting indication for each line at each telephone. The telephone must have an appearance of that line.

  • Page 114: Voice Message Center Telephone Numbers

    Depending on the services you subscribe to, Call Display information may contain up to three parts; the name of the caller, the number of the caller, and the name of the line in your Norstar system that the cati is on. Use the...

  • Page 115: Copying Settings

    COPY source and destination of the copied information. Capabilities programming In addition to Line abilities and Set abilities, Norstar Capabilities programming can be copied for: Use the display button and the dial pad to identify the COPY source and destination of the copied information.

  • Page 116: Programming Reminders

    58 / Programming reminders Programming reminders The Programming reminders are a record of programmable settings which Norstar users may need to know on a day-to-day b a s i s . Fill out whatever sections are programmed and must be known. If more space is required to record the information, first photocopy the page before you begin.

  • Page 117: Norstar Telephones

    Programming reminders / 59 User name/location Internal number Page zone - - - - - - - Compact DR5 System Coordinator Guide...

  • Page 118: Prime Telephone

    60 / Programming reminders Prime teleohone Prime Telephone operator Internal number Lines answered at the Prime telephone Page zone Location Line Pools Pool Accesscode Miscellaneous programming Direct-dial digit Call Park Prefix digit Dial first to make external calls Compact DR5 System Coordinator Guide...

  • Page 119: Call Pickup Groups

    Call PickuD Groutx Pickup Group Names of members of the group Compact DR5 System Coordinator Guide...

  • Page 120: Service Modes

    62 / Programming reminders Service Modes Service Mode 1 Service Mode 2 Service Mode 3 Name Name Name stop Start stop Start Start Time Time Time Time Time Time Control telephone Control telephone Ringing telephones Ringing telephones Ringing telephones Extra-dial telephone Extra-dial telephone Extra-dial telephone - - - - - - -...

  • Page 121: Telephone Features

    Lines 154 Saved Number Redial 113 Prime line 155 Private lines 155 Make calls to numbers outside Ring Type IO9 your Norstar system Ring Volume 110 Dialing 112 Telephone Admin. Lock 110 External line access code 112 Host System Signaling 126...

  • Page 122: Using Norstar Features

    Conference you must have two calls at your telephone, one active and one on hold. One-line and two-line displays All Norstar telephones have LCD displays that give you information about your calls and guide you through Norstar features. The M7100 and M7208 Telephones have a one-line display.
  • Page 123 Lock in Customizing your telephone. Dialing and Anstiering the telephone Many Norstar features require you tb dial telephone numbers. The displays associated with dialing are listed in the Dialing section. If you see a display that is not listed with the feature you are using, look for it in the Dialing section.
  • Page 124 66 / Using Not-star features One button access You can program most Norstar feature codes onto telephone memory buttons so that you can use the feature by pressing a single button, See the procedures in the Feature programming section. Whenever the instructions tell you to enter a‘feature code, you can do so either by pressing the buttons shown in the feature code has been programmed.
  • Page 125 Administration Programming and the external information available, either the caller’s name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the recipient’s telephone. Compact DR5 System Coordinator Guide...

  • Page 126: 68 / Answering The Telephone

    68 / Answering the telephone There will be a delay between the time your telephone rings and when Call Display information is available. If you answer a call before the Call Display information arrives, that information is not available for the call. Call Pickup :, : ,I .

  • Page 127: What Line Indicators Mean

    Answering, the t,elephane / 69 There is an incoming call on the line. for equal lengths of ä ä You have placed a call on hold. You have placed a call on hold. Flashing on and off Flashing on and off more more Someone abe has put a call on hold...
  • Page 128 70 / Answering the telephone Either you are receiving an internal call from telephone 02 forwarded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 02 is ringing on 21. You are receiving a call from t e l e p h o n e 2 1 .
  • Page 129 Answering the telephone / 71 There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, you must press the line button to answer the call on that line, The teleph0no t0 which YOU h&e directed.

  • Page 130: Prime Telephone Displays

    72 / Answering the telephone You have received a Ring Again offer for a line pool. To use the line pool, press w or the flashing internal line just button. On the M7100 Telephone, lift the receiver. Otherwise, press w or wait 30 seconds for the Ring Again offer to expire, For an explanation of Ring Again, see Dialing.

  • Page 131: Notes

    Answering the telephone / Notes There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You will not necessarily receive all three indications for any particular call. You may have a line that has been set up not to ring at your telephone.

  • Page 132: Autodial

    Autodial button. Continue to enter digits until the number is complete. Press digit. Press m or (Hold] when you are finished. The memory allotted to Autodial numbers in your Norstar system is full. Compact DR5 System Coordinator Guide...
  • Page 133 While programming External Autodial, you pressed E or (Hold) before entering any digits. This erases the button. Enter the number you wish to program exactly as you would‘if you were . . * You cannot program an Autodial your call or place it on hold before programming an Autodial button Enter the internal telephone number you wish to program.’...

  • Page 134: Notes

    76 / Autodial Notes If the power to your Norstar system is off for more than three days, Autodial numbers may be lost from the memory. They can not be programmed onto line buttons, the Handsfree/Mute button, or Answer buttons.

  • Page 135: Call Forward

    Call Forward / Forward your calls You can have all your calls forwarded to another telephone in the 2. Enter the number of ‘the intern4 telephone to which you want your calls forwarded. Forwarding remains in effect until you enter the Cancel Call Forward feature code.

  • Page 136: Related Features

    78 / Call Forward Related features Do Not Disturb You can use the Do Not Disturb feature to forward your calls to the Prime telephone. Displays You will see some of the following displays while forwarding your calls. See Do Not Disturb for a full explanation of that feature. See Answering the telephone for displays that occur when a telephone receives a call forwarded by another telephone.

  • Page 137: Notes

    Call Forward / 79 Notes When a call is forwarded, it does not ring but its line indicator still flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator. If the‘telephone to which youforwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on internal line buttons.

  • Page 138: Call Information

    80 / Call Information Call Information Call Information allows you to display information about incoming calls. This information is more detailed than the Call Display information you a@omatically receive. See the Answering the telephone section in this chapter for details. For external calls, you can display the caller’s name, telephone number, and the line name.

  • Page 139: Related Features

    Call Information / 81 Display Call, Information for a cal! on hold , _ 1 e To obtain information about your held call, press line hold, If the caii is an external call, the call&% name is displayed. To obtain more information about an external call: For a one-line display, press a repeatedly to display more information about the call.

  • Page 140: Call Log

    82 / Call Log Call Call Log creates a iist of records of incoming external calls. The log could contain the following information for each call: answered it), Call Log has many benefits. For example, you may find it helpful to : and geographical location of calls), Compact DR5 System Coordinator Guide...
  • Page 141 Call Log / 83 Choose Logging, Options You can select the type of calls that will be stored in your Call Log. 2. If the default has not’changed, ,the display shows Ho one If you want to log calls, that werenot answered, press a or (FeaturBJ Press 3.
  • Page 142 When Autobumping is ON, a new log entry causes the first entry to be deleted. If Autobumping is OFF, your Norstar system will not log new calls when your log is full. 1. To turn Autobumping ON, press 1-j @ m 15.
  • Page 143 Call Log / 85 Navigate within Call Log You can navigate within your Call Log to view a particular log entry. You can also scroll within an entry itself. 1. To scroll through an entry, press MORE or [md e= To view the next entry, press NEXT‘...
  • Page 144 86 / Call Log Call from Call Log You may find it helpful to place calls from within your Call Log. Each stored caller number may vary according to the information associated with that particular call. If the caller number involves a “trimmed”...
  • Page 145 Optional Password You have the option of accessing your Call Log through a password. If you forget your password, there is a facility in Administration programming to clear it (and then you could enter a new password from your telep”hone). Assign a password to your Call Log Press [Feature] m j$ fl.

  • Page 146: Related Features

    Delete an assigned password After assigning a password to your Call Log, you may later decide that you 90 not want to use a password at all. Press [Feature] [“I 18’ (5. The display shows 01 d Passwrd: -. Enter your old password. The display shows Press &...
  • Page 147 Call Log / 89 The Autobumping feature is One or more calls have been There is one new item in the Call Log, There are two or more new items in The call was successfully logged with Your active call must be held or released before entering Call Log.
  • Page 148 90 / Call Log This appears before the first “New” item when navigating from the “Old” items to the “New”. All lines in the pool are in use. No information is available on the call. No fog space has been assigned to the telephone.

  • Page 149: Notes

    Call Log / 91 Notes Notes You may want to use the punch-out overlay, which is provided in You may want to use the punch-out overlay, which is provided in the Call Log Feature Card. This card is available in a separately the Call Log Feature Card.

  • Page 150: Call Park

    92 / Call Park Call Park Park a ball You can suspend a call so that it can be retrieved from any telephone in your system. Press [Feature] Fl 141. Use the Page feature to announce the retrieval code displayed by your telephone. Retrieving a parked call Select an internal line.

  • Page 151: Notes

    Call You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the announce the call and its retrieval , :. All available retrieval codes are in use. Transfer the call or take a message instead.

  • Page 152: Call Pickup

    Enter the internal number of the ringing telephone. Group Pickup Your Norstar system can be divided into as many as four Pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

  • Page 153: Notes

    Call Pickup / 95 Your telephone is not a member of a You have tried to pick up a call when you have no line button availabfe. pick up or the call that was ringing has already been answered (Trunk Answer) The calf that is ringing is on a line that is not in a Service Mode.
  • Page 154 96 / Call Pickup If there is more than one incoming call on lines in a Service Mode, the Trunk Answer feature picks up the external call that has been ringing the longest. The System Coordinator can assign telephones to one of four Pickup groups in Admjnistration programming.

  • Page 155: Call Queuing / 97

    Call Queuing / 97 Press 2. The system connects you to the call that has the highest p r i o r i t y . Notes Call Queuing answers incoming calls before callback calls. Call Queuing can be programmed onto a memory button. Compact System Coordinator Guide...

  • Page 156: Camp On

    98 / Camp On Camp On Camp a cafl You can send an external call to another telephone, even if all its lines are busy. 1. Press [Fealure] [;;7 /F]. Dial the number of the telephone you want to camp the call Related features Transfer Camp On is a variation of the Transfer feature.

  • Page 157: Notes

    Camp On / 99 The telephone to which you camped a has come back to you. Press or the line button to reconnect to the call. On the Telephone, just pick up the receiver. A call you camped has come back to You have no call to camp.

  • Page 158: C O N F E R E N C E

    Conference Create a conference You can talk to two people at once. Make sure you have two calls, one active and one on hold. 2 . P r e s s j-1 13]. 3. Take the held call off hold (this is automatic on the M7100 Telephone).
  • Page 159 Conference / Independently hold twq calls.,, For all Norstar telephones except the M71 O&Telephone, you can put the two people on hold independently so that they cannot talk each other. 1. Press the line button of one person,, The other person is You can reestablish the conference.

  • Page 160: Displays

    102 / Conference’ Displays You will see some of these displays while using the Conference feature. 3 Parties only You are trying to add a fourth party to your conference call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

  • Page 161: Notes

    Conference / 103 You have, activated the Conference “feature with one call active another on hold. Press the line of the call on hold to bring that person into the conference. Only the person w&&established the coh&ence can process the conference in any of the ways just described, The Conference feature supports only three people.

  • Page 162: Cos Password

    Change Class of Service A Class of Service password is a six digit code that lets you switch from your current Class of Service to one that lets you dial numbers prohibited by your current Class of Service. Press [Feature1 /FJ [8. 2.

  • Page 163: Customizing Your Telephone

    You can set the contrast level of your telephone display. 2. Choose the contrast level you like best. The number of contrast levels available varies from one Norstar telephone to another. This is the display you will see in Contrast adjustment.
  • Page 164 Customizing your telephone Dialing Modes You can set the dialing mode of your telephone. 1. Press [Feature]aa12). 2. Choose the dialing mode you want. and Standard Dial. AIT three modes support on-hook dialing. (On-hook dialing means dialing a call without picking up the receiver.) The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook.
  • Page 165 You can select the alternate language as the language of your telephone display. Each Norstar system supports English and one alternate language. Norstar systems are available with either French or Spanish as the alternate language. Button caps are available in both alternate languages.
  • Page 166 108 / Customizing your telephone ‘ - . You can select either English or the alternate language at each telephone. When your system is first installed, all telephones will use English. You can program a memory button for one-touch switching between languages.
  • Page 167 Customizing your telephone’/ 109 Press the button of the line you want to move. Press or [Feature] QUIT when you have finished moving lines. line to. Neither of the buttons is erased. The lines, or the line and The button you are trying to move is not a line button.
  • Page 168 110 / Customizing’ your telephone __ This is the display you will see when choosing a ring type. Press a, a, a, @ or NEXT. You hear the selected ring for two Repeat until you hear the seconds. ring you prefer, then press [Hold] or OK.

  • Page 169: Related Features

    You can program your telephone’s memory buttons to dial frequently used numbers with the Autodial feature. . ’ : ,.: ,; ‘ ( Feature programmjng : You can program feature codes onto youf telephone’s memory buttons using the Feature programming feature, Speed Dial programming codes 71 to 94 using the Personal Speed Dial programming feature.

  • Page 170: Dialing

    If you can’t get through to someone on your Norstar system because their telephone is busy or there is no answer, you can have the Norstar system tell you when they hang up or next use their phone. Press [Feature] [F-J before you hang up.

  • Page 171: Related Features

    Dialing I You can also use Ring Aga@‘to tell you when a busy line pool becomes available. Using Ring Again cancels any previous Ring Again requests at your telephone. You can cancel a ring again request by entering the Cancel Ring Again feature code.

  • Page 172: Displays

    114 / Dialing The Speed Dial feature lets you dial programmed numbers by entering speed dial codes. Displays You will see some of these displays while selecting lines and dialing telephone numbers and in response to the numbers you dial. You are dialing using Pre-Dial.
  • Page 173 Dialing / 1 Iis You’ cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. The telephone you are calling is in Do d i s t u r b 1 Not Disturb mode.

  • Page 174: Notes

    116 / Dialing You have tried to use Saved Number Redial, but have not first saved a telephone number. The Saved Number Redial memory is empty. You have entered the number of a telephone that is not in service. The telephone you have called is on another call.

  • Page 175: Do Not Disturb

    Do Not Dlsturb / Do Not Disturb You can stop calls from ringing at your telephone. Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring. You can refuse to answer a particular call (including a Priority Call).

  • Page 176: Feature Programming

    You cannot erase Answer, Handsfree/Mute, Intercom, or line buttons. Button Inquiry You can check the function of any line, Intercom, or memory button on your Norstar telephone. Press [Feature]a(Ol. For all telephones other than the M7100 Telephone, press the button you want to know about.

  • Page 177: Displays

    You will see some of the following displays while programming, erasing, or checking buttons. A variety of displays appear in Button Inquiry. See the display applicable to these. displays. Press @ to move either right or left, or press to view a number that is too long to fit on the display.

  • Page 178: Notes

    Press the button you want to check. Press EXIT when you finished. To erase a button, press [Hold]. a button, press [j To erase have tried to use Button Inquiry while you were on a call or had calls on hold. Notes When this book tells you to enter a feature code, you can do so by pressing a memory button programmed with that feature code.

  • Page 179: Group Listen

    Group Listen You can let people in your office listen in on a call. 1 . Press (Feature1 I&J (0 12. You will, hear the caller’s voice through your telephone’s speaker. receiver. The caller will not hear people in your office. Cancel Group Listen You can cancel Group Listen for the current call.

  • Page 180: Handsfree/Mute

    Handsfree/Mute Make calls without lifting the receiver You can make calls without lifting the receiver. However, you must have a Prime line assigned to your telephone. 1. Press [Handsf]. The telephone’s internal microphone and speaker are automatically turned on. 2. Dial your call. 3.

  • Page 181: Notes

    Han&free/Mute ! 123 Handsfree to regular call You can turn a handsfree call into a regular call. The indicator next to (Handsfree] is solid when you are in Handsfree mode. It flashes when you mute the microphone, In open-concept environments, use the receiver or a headset when Handsfree communication is not necessary, or when you need privacy during a call.

  • Page 182: Hold

    124 / Hold Hold Put a call on hold You can temporarily suspend a call. 1. Press (Hold]. When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

  • Page 183: Notes

    Hold / 125 Exclusive Hold You can put a call on Exclusive Hold so that it can be retrieved only at your telephone. 1. Press [FeatureI kF 19 or l-1 [Hold]. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office- , c M u &...

  • Page 184: Host System Signaling

    Speed Dial codes. Host system signaling codes Link If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code.
  • Page 185 Host System Signaling / 127 Programmed Release The Programmed Release feature performs the function of the encounters Programmed Release in a programmed dialing sequence, it stops dialing and hangs up the call. The Programmed Release symbol (Z13) takes up two of the 24 spaces in a programmed dialing sequence.

  • Page 186: Displays

    If your external telephone lines are programmed for Pulse Dialing, you can temporarily switch to Tone Dialing by pressing I# after selecting the line. Tone Dialing lets your Norstar telephone communicate with devices and services that respond signals, such as automatic switchboards, and fax or to tone answering machines.

  • Page 187: Tine Pools

    Pools / Line Line Pools Use a line $001 A line pool is a group of external lines that can be shared by many telephones- You can use a line in a line pool to make an external call. If you have a free internal line, dial a tine pool access code on an internal line.

  • Page 188: Notes

    The indicator turns off when a line becomes available. Your Norstar system can have three line pools, and a telephone can be programmed to access any number of them. You can use a line pool only to make external calls.
  • Page 189 Voice Message Center (the message still remains at the Center until it is erased there). Send a message You can leave a message on the display of another telephone in your Norstar system. 1. Press [Feature] a. 2. A one-line display shows Message...
  • Page 190 Enter the internal number for the message that you want to cancel. Notification of message(s) If another user in your Norstar system or your Voice Message Center has sent you a message, your display reads or Mrrssages t%r If you-also have...

  • Page 191: Messages 1 3

    Messages i 133 Remove items from your List You canerase an internal message or clear a message you have received from your Voice Message Center. When you clear this message from your Message Waiting List, it still exists at your Voice Message Center until you erase it there.
  • Page 192 I n u s e : 2 1 Message Waiting List. The line that you are trying to use is being used by the identified Norstar user. This is the Message Waiting List display. For that particular voice message, it tells you the line the call came in on, and the name of that line.
  • Page 193 Messages / This indicates that there is more than one item in your Message Waiting List, and there are one or more new entries in the Call Log. You have more than one item in your Message Waiting List, and you have no new entries in your Call Log.
  • Page 194 136 .k Mess&g& N o t e s You can send up to four messages to different telephones, including your Voice Message Center. If your telephone is a Direct-dial telephone or a Central Answering Position, you can send messages to 30 telephones. You can receive up to four messages from different telephones, including your Voice Message Center.

  • Page 195: Norstar Telephones / 137

    Buttons (Feature) Feature button You use the Feature button to invoke Norstar features. See the Using Norstar features section. [ H o l d ] Hold button You use the Hold button to put calls on hold. See the Hold section.
  • Page 196 You can switch between its two lines, one active and one on hold, by pressing [Hold]. Programmed Feature Buttons Programmed feature buttons allow you to invoke Norstar features by pressing a single button. See the Feature Programming section. Release button Pressing m ends a call.

  • Page 197: Headset

    Nor-star Telephones / 139 The Volume Bar controls the volume of the receiver, telephone ring, Handsfree speaker, headset and Background Music. Press either end of the volume bar ([ml) to adjust the volume. Headset A headset lets you keep both hands free while you are on a call without others overhearing your telephone conversations.

  • Page 198: Hearing Aid Compatibility

    Not all hearing aids are optimized for use with a telephone. Wall Mounting Most Norstar telephones can be mounted on a wall. Contact your Customer Service Representative if you wish to have any telephones in your system wall-mounted. Compact DR5 System Coordinator Guide...

  • Page 199: Related Features 1 4

    Make a page announcement You can make announcements over the Norstar system. 2. Choose a page type. 3. If necessary, choose a zone. 4. Make your announcement. 5. Press m. Page types are : through the telephone speakers (Internal Page)

  • Page 200: D I S P L A Y

    Notes Page zone 0 equals all zones. Each Norstar telephone can be assigned access to Paging and is assigned to one of six page zones, or to none, in Administration programming. Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones.

  • Page 201: Priority Gail

    Displays You will see some of these displays while making a Priority Call. You tried to place a Priority Call to another Norstar telephone. The person you called has blocked your call. Try to call later. You have tried to make a Priority Call,...

  • Page 202: Notes

    144 / Priority Call- L You can make a Priority Call only while your telephone display shows one of the following prompts: If Call Forward is active at the telephone you are trying to reach, your call will be forwarded. If the telephone receiving the Priority Call is in a conference call, the other two parUes are automatically put on hold when the Priority Call is accepted.

  • Page 203: Service Modes

    Switch to a service mode You can use Service Modes to make your Norstar system behave differently at different times of day. For instance, all incoming external calls can be directed to a security guard’s telephone during the night, or calls to one receptionist can be directed to another receptionist during lunch.

  • Page 204: Notes

    146 / Service Modes Notes A service mode allows you to change which lines ring at which telephone, to activate or deactivate the auxiliary ringer for certain lines, and to have Direct-dial calls ring at the Extra-dial telephone. Service modes can be programmed to begin automatically at certain times or they can be turned on and off at the Control telephone.
  • Page 205 Special ,Telephanes J 147 ,; You can assign several special functions to the telephones in your Norstar system. Except where noted, you do not need special hardware. A special function is assigned to a telephone either by your Customer Service Representative in Configuration programming or by the System Coordinator in Administration programming.
  • Page 206 Emergency telephone The Emergency telephone is a single-line telephone (not a system. You can use the Emergency telephone when your Emergency Transfer/Power Failure Cut-through provides basic telephone service on external line 01 through an Emergency telephone if the power fails or if a system error occurs. The Emergency telephone is usually located near the Key Service Unit (KSU).

  • Page 207: Special Telephones / 149

    Prime telephone Each line in a Norstar system can have a telephone assigned to it as a Prime telephone. Calls not answered at their normal destinations are transferred to the Prime telephone. The Prime telephone is usually the telephone on the receptionist’s desk and...

  • Page 208: 150 J Speed Dial

    150 J Speed Dial ‘ Speed Dial Make a Speed Dial call You can quickly dial external telephone numbers that have been programmed onto Speed Dial codes. 1. Press L-1 [o . 2. Enter the appropriate two-digit Speed Dial code. System.

  • Page 209: Displays

    Speed Dial / 151 You will see some of these prompts while using or programming Speed Dial. Continue entering the number you wish to program. You can change the number by pressing the left side of the volume bar or by pressing When vou are finished, press You have tried to program a Personal Speed Dial number while someone...

  • Page 210: Notes

    152 /Speed Dial, If you want to program a line or line pool selection for this Speed Dial, select the line or line pool. Otherwise, enter the telephone number you wish to program exactly as you would if you were dialing it normally.

  • Page 211: System Features

    Automatic telephone relocation If Automatic telephone relocation is enabled, you can move your telephone from one Norstar jack to another without it losing any of its custom programming. Your Customer Service Representative enables Automatic telephone relocation in Configuration programming.
  • Page 212 You can cancel Background Music. Class of Service The Class of Service for a call consists of all the Norstar features and lines available to you for that call. This is determined by the features assigned to the telephone in Administration programming, including all Dialing Filters.
  • Page 213 System features / Lines The foliowing features and ch&!&tenstics are associated with the use of lines. Any of the lines in your system may appear at any of your telephones. Your Customer Service Representative assigns lines to telephones in Configuration programming, appear at that person’s telephone.

  • Page 214: Qystem Speed Dial

    156 / System features Ringing Line Preference Each telephone in the Norstar system can be programmed to ring or remain silent for incoming calls on any external lines that appear on the telephone. For example, a telephone may have buttons assigned for lines 1 to 3, but have only lines 1 and 2 programmed to ring.

  • Page 215: Time Features

    The Time features let you check the present time and how long you have spent on a call. Call Duration Tin&k You can see how long you spent on your last call or how long you have been on your present call. 2.

  • Page 216: Transfer

    [Feature] [ T - - j fg Transfer Transfer a call You can transfer a call to another person in your office. 1. Make or answer a call. Press 1-1 [F] q (or [‘rransfer] if programmed). 3. Dial an internal telephone number. 4.

  • Page 217: Displays

    calls. The person to whom you tried to transfer a call is on another call. Press to enter a new internal number. RETRV On the M7100 Telephone, you will automatically be returned to the The person to whom you tried to transfer an external call has Do Not Disturb active on their telephone.
  • Page 218 160 / Transfer The person to whom you tried to transfer an internal call has Do Not Disturb active on their telephone. Press or the flashing line button to reconnect to the call. On the cancellation code ([Feature] I;rl v] a) to reconnect to the call.

  • Page 219: Notes

    Transfer I 161 Your transferkqnnot Qs completed for . one of these ‘reasons: r All the internal resources needed to perform a transfer are in use. Try again later. external call to another external Press” if you entered the wrong internal number or if the person you are transferring the call to is unavailable.

  • Page 220: Voice Call

    Voice Call 162 / Voice Call ~ Make a voice call You can make an announcement or begin a conversation through the speaker of another telephone in the system. Mute Voice Call tones When a Voice Call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on.

  • Page 221: Displays

    Call Forward mode; it is in Do Not Disturb mode; it has Voice Call Deny turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. N o t e s Once you have answered a Voice Call, you can put it on hold, transfer it, or otherwise treat it as a normal call.
  • Page 222 164 / Voice Call Compact DR5 System Coordinator Guide...

  • Page 223: User Cards

    Note: On M7310 and M7324 Telephones, some features are also available on the display b u t t o n s . Programming a Norstar feature on a M7100 Telephone.) See your telephone user card for the location of the memory memory buttons.
  • Page 224 166 / Compact DR5 Telephone Feature Card S e l e c t s t h e E n g l i s h l a n g u a g e f o r t h e t e l e p h o n e d i s p l a y . Language Choice S e l e c t s t h e a l t e r n a t e l a n g u a g e f o r t h e t e l e p h o n e d i s p l a y .
  • Page 225 Compact DR5 Telephone Feature Cdrd / 167 rams a telephons ~~in~~ Person&f Speed’ Dial code (from 71 to 94). Programming a Personal Speed Dial code: 1. Press [Feature FJ Q to enter Personal Speed Dial codes. 2. Enter a two-digit code (from 71 to 94). 3 .
  • Page 226 168 ! Compact DR5 Telephone Feature Card Briefly displays the length of your current call. If your telephone is Call Duration idle, the length of your most recent call is displayed. Timer O p e n s y o u r C a l l L o g t o v i e w s t o r e d c a l l e r i n f o r m a t i o n . T h e C a l l Call Log Log displays use special characters.
  • Page 227 Compact DR5 Telephone Feature Card / 169, Call Forward Sends your calls to another telephone in your Norstar system. C a n c e l [FeaturelFJfTJ B r i e f l y d i s p l a y s t h e n a m e , n u m b e r a n d l i n e n a m e o f a r i n g i n g o r Call held call.
  • Page 228 When Privacy is ON, other Norstar users with the same line are prevented from joining your current external call. If Privacy is OFF, other Norstar users with the same line can join in on your external call by pressing that line button.
  • Page 229 Answers an external call that is ringing on a line that has been placed into Service Modes from any telephone in the Norstar system. This feature does not work on private lines. nswers a call when several calls arrive at the same time. The external call that has been ringing longest is answered first.
  • Page 230 172 / Prime Telephone Us& Card A Prime Telephone can be any Meridian Norstar* telephone that has been assigned to provide a backup answering service for incoming external calls. Telephone? An external call rings at a Prime Telephone when the call is not answered at any other Norstar telephones with that call’s line appearance,...
  • Page 231 Prime Telephone User Card / 173 When do I answer a You answer a call if: call? (two quick rings followed by a longer pause), and an indicator F flashes beside one of your telephone’s Intercom buttons. external ring, and an indicator p flashes beside one of your telephone’s external line buttons.
  • Page 232 The display messages which appear on your Prime Telephone for redirected Redirecting calls internal calls should help you to understand why those calls were passed to using display your Prime Telephone. This information is useful when you need to decide messages what to do with the call once it has been answered.
  • Page 233 You have just answered a call for someone else. What do you do next? Your options You can: Transfer the call to another telephone within or outside of the Norstar system. Park the call page someone to pick it up.
  • Page 234 176 / Prime Telephone User Card If the Norstar telephone you want to transfer the call to is busy on another Camping the call call, you may want to camp the call on that telephone. The person receiving the camped call will hear Camp-On tones (two quick beeps).
  • Page 235 You can then try again to place a call. Some of the many special features which Norstar provides may be particularly Working with other useful to you. Some of these features, however, are only available if assigned features during Configuration or Administration programming.
  • Page 236 Intercom button on your telephone. If your Prime Telephone receives a callback call, you will hear the Norstar ring instead of the External ring. The Held Line Reminder or the Delayed Ring Transfer feature is not available unless assigned during Configuration programming.
  • Page 237 M7100 User Card / 179 Release button cancels active calls. Display shows the time, date, call information and guides you while using Norstar* features. Memory button is programmable to store a feature or to automatically dial internal or externat Dial pad Feature button starts or ends a feature.
  • Page 238 1. Pick up the receiver. Internal calls 2. Dial the internal number. 1. Pick up the receiver. External calls 2. Dial a (or your system’s external line access code). Note: Internal numbers and the external access code are supplied by your System Coordinator.
  • Page 239 The memory button can store a About the telephone number or feature m e m o r y b u t t o n code to give you one touch dialing or feature activation. You can change the memory button by programming it with a new number or feature code.
  • Page 240 182 / M7208 User Card 1 ‘ , Display while using Norstar* features. Indicators appear beside active lines and features. Feature button starts or ends a feature. are buttons with indicators for one touch dialing, feature operation or line access.
  • Page 241 M7208 User Card / 183 About line buttons buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom huttons External calls using numbered Line 1. Pick up the receiver. buttons [ L i n e ] 2, If b appears beside an Intercom 1.
  • Page 242 Memory buttons are the buttons About memory with indicators other than line or buttons Handsfree buttons. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. You can change what a memory button does by just programming it with a new number or feature.
  • Page 243 Display shows ihe time, date, call information and guides you while using Norstar* features. store any two features and/or autodial numbers,, Display buttons Feature button starts cr cancels a feature. Release button cancels active calls.
  • Page 244 186 / M7310 User Card Nor-star systems can have different types of line buttons. Match the line About line buttons buttons on your telephone with the ones below for instructions on how to use b u t t o n s 2.
  • Page 245 There are two types of memory About memory buttons: single-memory and duai- buttons memory. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. Dual-memory buttons To use the bottom function, press the dual-memory button. To use the function, press the shift button, then press the dual-...
  • Page 246 Display shows the time, date, call information and guides you while using Norstar* features. The lower line of the display is reserved for display button instructions. Display buttons...
  • Page 247 M7324 User Card / 189 About line buttons : buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom buttons External calls using numbered Line 1. Pick up the receiver. buttons 2.
  • Page 248 Memory buttons are the buttons About memory with indicators other than line or buttons Handsfree buttons. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. You can change what a memory button does by just programming it with a new number or feature.
  • Page 249 FAX machines, when your Call Log is full. When answering machines, and single Auto Bumping is ON, a new log line telephones to the Norstar entry causes the oldest entry to system. Programmed defaults be deleted. If Auto Bumping is...

  • Page 250: 192 / Glossary

    Background Music: A feature a line. You must have a Prime that lets you hear music from line to use Automatic Dial. the speaker of your Norstar telephone. It is available only if Automatic Handsfree: A a music source has been...
  • Page 251 Norstar system after a answered, time and date of the specific number of rings. Call call, number of repeated calls Forward No Answer is assigned from the same source, and in Administration programming.
  • Page 252 Call Pickup Group: See Pickup Group. Class of Service (COS): Call Queuing: A feature that A set of Norstar features and allows you to answer calls in lines available to the user for a order of priority if you have call.
  • Page 253 Data terminal: A device, such : , Conference; A feature that allows you td establish a : as a modem; that can be used ,’ three-person call at your Norstar to transfer data instead of sound over a telephone network. You telephone.
  • Page 254 Display buttons are represented in this manual as underlined Direct-dial: A feature that lets capitals, e.g. OK. you dial a designated telephone in your Norstar system with a single digit. Direct-dial Display digits: A sub-heading telephones are established in in Administration programming Administration programming.
  • Page 255 Forward On Busy. connected to the Key Service Unit. The external speaker is Full Autohold (on idle line): A not a Norstar component and feature that, when activated, must be supplied by the puts a line on hold when you customer.
  • Page 256 A Hotline number can that is used instead of the be an internal or external hand-held receiver. Headsets number. Hotline is programmed are not Norstar components and in Administration programming. must be supplied by the customer. button. Compact DR5 System Coordinator Guide...
  • Page 257 Intercom button: A button that the various types of devices, provides access to internal lines telephones, and expansion used for calls within a Norstar modules used in Norstar. The system and access to external KSU can function on its own as...
  • Page 258 Link time: A specific time delay with indicators, and 12 that allows access to PBX dual-memory programmable features through a Norstar buttons without indicators. An system. Link time is also M7310 Telephone can be referred to as a “Hookswitch equipped with a Busy Lamp Flash”...
  • Page 259 This setting is programmed by Music on Hold and Background your Customer Service Music features. A music source representative. is not part of the Norstar system and must be supplied by the Overlay: See Norstar customer. Programming Overlay. Names: A feature that allows...
  • Page 260 Prime line: A line on your Password: A specific”sequence telephone that is automatically of digits that you enter to gain selected when you lift the access to Norstar programming receiver, press the or to override dialing restrictions. Passwords are also an external dialing feature. A...
  • Page 261 Glossary / 203 Private line: See Private to;, Private network: A telephone Recall: See Link time. network consisting of owned or leased telephone lines used to Receiver: The handset of a connect different offices of an t e l e p h o n e . organization independently of the public network.
  • Page 262 Service Modes settings are assigned in Administration programming. Show Time: A feature that allows you see the current date and time on the Norstar Set: A telephone. telephone display while you are on a call. Set ability: A sub-heading in...
  • Page 263 ‘that initializes the system Supply (SAPS): A device which programming to defaults. When provides power to a Norstar a Norstar system is first installed telephone that is connected and powered up, System more than 305 m (1000 ft) and Startup must be performed...
  • Page 264 Trunk: A physical connection telephone in the Norstar between the Norstar system system. The telephone you call and the outside world using does not ring. Instead, the...
  • Page 265 Speed dial 151 Access Code Automatic Call Information 54 External line 112 Automatic Handsfree 105 programming 42 Conference 102 Automatic telephone relocation Speed dial 151 Accidental Disconnect Auxiliary Ringer Protection 153 programming 43 Administration Service Modes 51 Dialing filters 36 Direct Dial 35 entering 17 exiting 1%...

  • Page 266: Index

    Call Queuing 99 On Busy 43 feature description 98 Override 77 ( ringing 69 Call Forward No Answer 77 C a n ’ t r-in9 again Call Forward on Busy 77 Dialing 115 Call Identification 53, 54, 55 C a n ’ t s e n d msg Call Information Message 133 display before or after...
  • Page 267 64 Changing 104, two-line 64 s feature description 104 Displays COS passwords 45 ’ ’ Prime telephone 72 Customizing Norstar 13 DND 71 Customizing 16 Do Not Disturb 68, 78, 159, Customizing the telephone Contrast Adjustment 105 feature description 117.
  • Page 268 210 / Index Operating 139 Hold feature description 124 Feature Button 137. ,’ Listen on Hold 124 Feature Buttons 138 Music, Tones or Silence 125 Feature Programming 118 on M7100 telephone 125 Features Hold Button 137 canceling Hold or t-01 ease overview 64 feature programming 119 Restrictions 41...
  • Page 269 Index / 211 Line appearance 155 Line Buttons 138 Line filter Memory buttons defaults 45 programming l-1 8 Line filters (COS) denied d e f a u l t s . 47, Message 134 Programming 47 Message Waiting 11 Message Waiting List Line in use call from 132 Hotline 149...
  • Page 270 212 / Index Saved Number rediall15 Pre-Dial 106 No saved number Prime Line Saved Number redial 116 Hotline 44 No voice call Prime lines 155 Voice Call 163 Prime telephone 68, 149 Not in service, Priority Call Camp on 99 feature description 143 ring 69 entering 23...
  • Page 271 Index / 213 Pulse dialing Default start and stop times Extra-dial telephone 51, 148 feature description 145 Receive tones 44 ON and OFF 49 Redirect Ring 69 programming 48 R e l e a s e a c a l f Answering the telephone 71: Service Modes 2 and 3 49 Release button 138...
  • Page 272 feature description 158 Automatic Handsfree 42 using conference 158 Auxiliary Ringer 43 with announcement 158 Call forward No Answer 44 Call Forward On Busy 43 T r a n s f e r d e n i e d Transfer 161 Call Pickup (group) 42 Trunk Answer Direct-Dial Telephones 43...
  • Page 273 Compact DR5 Programming Record E...
  • Page 274 age 2 Customer/Company: Address: Telephone: Installer: Billing number: System Coordinator: Installation date: Notes: . Data Terminals Key Service Unit Key Service Unit (KSU) Call Identification Interface Auxiliary equipment Telephones External Paging Equipment M7208 External Music source Station Auxiliary Power Supply Auxiliary Ringer Headset M7324...
  • Page 275 Page 3 Installed telephones, and other devices Name or Location , Telephone System-wide programming System Startup Hvbrid Held reminder Reminddelav (~1 Transfer callback None Park prefix Park timeout(s) Camp timeout (s) Directed DiCkUD On hold Miscellaneous (Configuration: 4. Miscellaneous) Backaround music I Y None Direct-dial # 1000...
  • Page 276 (General admin: 1. &y&m $peed Dial) Line: Bypass Prime Line # Pool code 1 digits Default is speed dial digits restr’n Direct-Dial (General admin: 4. Direct-Dial) Direct Dial S e t l : telephone...
  • Page 277 Page 5 To record more than 24 dialing filters. or 16 COS passwords, photocopy this page BEFORE using. Dialing Filters Restrictions Filter # Exceptions # (2 digits) (max. 15 digits) (max. 16 digits) Class of service (COS) passwords Password # Password: (6 digits) User fltr: Line fitr:...
  • Page 278 ‘age 6 Service, modes admin: 6. Service Modes) (General L i n e : W Line Name: Control set: 21 Control sets L i n e : W Line Name: Control set: 21 L i n e : W Line Name: Control set: 21 L i n e : W Line Name:...
  • Page 279 To record programming for more than four lines, photocopy thrs page BSFCRE using. number: Trunk Data (Configuration: . Trk/Line Data) Dial mode Tone Tone Tone T o n e Pulse Pulse Pulse P u l s e F u l l AutoHold Line Data (Configuration: I.
  • Page 280 using. lame: max. 7 char.) nodet: Set Copy1 en t er set and circle S for system data or SU for system and user data) No ring Ring No ring No ring Ring No ring Ring Ring No ring Ring No ring No ring Ring No ring Ring...
  • Page 281 cooled from: Line Line Line Line Line Line Line Line Line Line Line Y N I Line Line Line Line Line Line Line Line Y N i Line Line Line Y N i Line Show extl VMsg Line Line Y N : Line Line Line Y N ;...
  • Page 282 The default control telephone is DN 21. Enter the numbers for the line(s), the name of the person who uses the telephone and the new DN if changed. Create up to 20 six-digit passwords that control access and use of the Norstar system. COS passwords Lets you program settings for physical trunk lines.
  • Page 283 The default is 3 rings. Other options are 2, 4, 6 and 10 rings. Forward on busy DN of another Norstar telephone to which the calls should go. Lets you program settings for lines. Full AutoHold The default is No.
  • Page 284 Choose Pool to select Line Pool (A to C) to which the line will belong. Note: See the Configuration chapter in the Norstar Installer Guide for specific guidelines on setting up line pools. Enter the three-digit number of a line assigned to the telephone. Assign a two-digit filter from Line/set filters Dialing filters to replace any line or set filters that might otherwise apply to that particular line.
  • Page 285 Identify a telephone by the name of a person or its location (up to seven characters). Set names Set relocation permits a telephone to be moved from one location within the Norstar system to Set relocation another without losing the settings programmed on it. The default is No or OFF.
  • Page 286 A sub-heading for a programming section that lets you assign up to 70 2-digit speed dial numbers System-speed that can be dialed from Norstar telephones. A sub-heading for a programming section that lets you re-assign a telephone’s internal number or System Data change the lengths of all internal numbers and of Received numbers.
  • Page 287 Programming defaults 9. Call Services A. Gonfiguration B. General admin 1. T&/Line Data Show line: _ COS oasswords Number No number stored1 Trunk data Show oassword: Line Prime! mode Set services Line nY Pool code1 Tone Show set:- Full AutoHold For each line assigned: 6.

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