Download Print this page

Norstar DR5 Installer's Manual

Hide thumbs Also See for DR5:

Feature card (9 pages)

,

System coordinator manual (252 pages)

Table of Contents

Advertisement

Quick Links

ttttttttttttttttttttttttttttttttttttttttt

Modular DR5

Installer Guide

http://stores.ebay.com/UsefulCDs

Table of Contents

Advertisement

Chapters

Table of Contents

Troubleshooting

Need help?

Need help?

Do you have a question about the DR5 and is the answer not in the manual?

Questions and answers

Summary of Contents for Norstar DR5

Page 1 Modular DR5 Installer Guide http://stores.ebay.com/UsefulCDs...
Page 3 Installing a Trunk Cartridge Upgrading the Software Cartridge Wiring Cable routing in the cable trough Connecting internal wiring Connecting external lines Connecting DS-30 cables Emergency telephones Connecting emergency telephones Testing the emergency telephones Installing Norstar Telephones Wall-mounting a telephone Modular DR5 Installer Guide...
Page 4: Table Of Contents
Applying the button cap labels Optional equipment ‘Auxiliary Ringer External music source Installing an external paging system Power Bar installation Power up the Norstar system Telephone relocation and replacement Automatic Telephone Relocation Telephone replacement Regulations Specifications and wiring charts Port numbering...
Page 5 Examining the System Test Log System Administration Log Examining the System Administration Log Alarm codes If you see an alarm code Event messages Dealing with event messages Significant event messages Complete list of event numbers Maintenance records Recording information Modular DR5 Installer Guide...
Page 6 Checking the hardware Problems with equipment Symptoms at the alarm telephone Problems with lines Auto-answer line rings at a Norstar telephone Prime telephone gets misdialed calls Selected line shows Not in service Selected line pool shows No free lines Problems with features...
Page 7 You can connect Norstar to an existing private network, or to other Norstar systems to form a Norstar network. This chapter explains: how Norstar components behave in a network, how they benefit your business, and how you can configure Norstar to achieve those benefits.
Page 8 DISA, a system response that requires callers to enter a valid password. Unified dialing plan When you link a number of Norstar systems into a network, you can configure them so that the length of Directory Numbers consistent from one system to the next.
Page 9 Customer use Callers in the public network can: call directly to one or more Norstar telephones, call into the Norstar system and select outgoing tie-lines to access the private network, call into the Norstar system and select outgoing Central Office lines to access the public network, and call into the Norstar system and use remote features.
Page 10 Norstar system. A trunk is a physical connection between the Norstar system and the outside world. A line is a flexible communication path between a Norstar user and the outside world. This allows a one-to-many relationship between trunks and lines.
Page 11 An auto-answer loop start trunk can give you the same kind of direct inward dialing function as a DID trunk, but you will require E&M/DISA Trunk Cartridges to receive the incoming digits from the Central Office. Modular DR5 installer Guide...
Page 12 6 / Bits and Pieces You may configure a loop start line as the Prime line for a Norstar telephone. E&M trunks An E&M trunk gives incoming and outgoing tie-line access from other systems in the private network to the Norstar system. E&M trunks can be configured as manual-answer or auto-answer.
Page 13 Norstar system answers the call and interprets the incoming digits: If the digits map onto a target line, Norstar routes the call to all Norstar devices with an appearance of that line. If the digits map onto the DISA DN, you hear a stuttered dial tone, and must use a DTMF telephone to enter a valid Class of Service password to get the system dial tone.
Page 14 DID trunks DID trunks give you direct inward dialing (DID) from the public network to the Norstar system. A typical application of these trunks is to map incoming digits onto target line appearances within the Norstar system. DID trunks can operate only as auto-answer trunks.
Page 15 When a call comes in on a DID trunk, Norstar interprets the incoming digits: If the digits map onto a target line, Norstar routes the call to all Norstar devices with an appearance of that line. If the digits map onto the DISA DN, you hear a stuttered dial tone, after which you must use a DTMF telephone to enter a valid Class of Service password to get the system dial tone.
Page 16 Norstar system from unauthorized access. Class of Service Class of Service refers to the capabilities that Norstar provides to users who access the system from the public or private network. The Class of Service includes:...
Page 17 A caller using line 5 could dial long-distance numbers to area codes 212, 718, and 415. Set filters have no effect on the numbers that are dialed on an E&M trunk. Modular DR5 Installer Guide...
Page 18 Service password that determines what they are allowed to do in the system. Auto-answer loop start and E&M trunks are configured to answer with DISA by default. Note;’ You must have one E&M/DISA Trunk Cartridge for every two auto-answer loop start trunks. Modular DR5 Installer Guide...
Page 19 A has a line pool to New York, System B has a line pool to Los Angeles, and system C has a line pool to Dallas. A Norstar user in system A calls system C to get the line pool to Dallas.
Page 20 System C, and will receive the dial tone of System C. The digits 434 then map to the Received number 434, and ring telephone 434 with an appearance of the associated target line. Modular DR5 Installer Guide...
Page 21 Telephone features chapter of this ‘Installer Guide. Auxiliary Ringing If the Norstar system has an auxiliary ringer (a bell that is not part of a telephone), the target line can be administered so that the auxiliary ringer alerts in addition to the telephone ringer.
Page 22 16 / Benefits Overflow Call Routing If a call comes in for a target line that is busy, Norstar routes the call to the Prime telephone for that target line. If you don’t assign a Prime telephone for the target line or if a call cannot be mapped onto a target line, the call will go to the Prime telephone for the incoming trunk.
Page 23 A scenario explains the caller’s goal and what is required to achieve it. A diagram shows the network configuration that supports the application. A list shows the Norstar hardware required to support the configuration. Tables show the Configuration and Administration programming required. Only those settings that are important to network access are described here.
Page 24 18 / Customer Use In the public network Call one or more Norstar telephones Ms. Nelson is a bank customer who has a question for an accountant. She dials the telephone number that maps onto target line 083. All of the accountants’ telephones ring.
Page 25 Customer Use / Call Norstar and select tie lines to a private network A manager in Georgia wants to use the tie lines at headquarters to call Washington. He dials a telephone number that maps onto the DISA DN, enters a Class of Service (COS) password, then dials a line pool access code to select a tie line to Washington.
Page 26 20 / Customer Use Call Norstar and select lines to the public network Gord wants to make a long-distance business call from home. To avoid being charged, he dials the telephone number that maps onto the Auto DN at work. After hearing the dial tone, Gord dials a line pool access code to select a line to the public network.
Page 27 Assign a remote filter and remote package to the line. Outgoing trunk: 1. T&/Line Data Line 001 Loop Line type Pool A 4. Miscellaneous Line pool A 1234 5. Capabilities Assign a dialing filter to the line. Modular DR5 Installer Guide...
Page 28 Central Off ice) Call Norstar and select tie lines to other nodes in the private network At a branch office, Joan selects a tie line to the government office downtown. After hearing the dial tone, she dials a line pool access code to select another tie line to a government office in the next town.
Page 29 Assign a dialing filter 5. Capabilities to the trunk. Call Norstar and select lines to the public network Liz needs to call long-distance to a client in Toronto. She selects a tie-line to the branch office in Toronto. After hearing the dial tone, she dials a line pool access code to select a line to the public network.
Page 30 Outgoing trunk: 1. T&/Line Data Line 001 Loop Line type Pool B Line pool B 73 (up to 4 digits) 4. Miscellaneous Assign a dialing filter 5. Capabilities to the line. Modular DR5 Installer Guide...
Page 31 Oregon sales manager. Montana Oregon Sales Manager Sales Manager E&M Hardware: (for both systems) any version of KSU, one Trunk Module, one E&M/DISA Trunk Cartridge Modular DR5 Installer Guide...
Page 32 26 / Customer Use Heading Parameter Setting Outgoing trunk (Montana): Trunk Data Line E&M (Line 009) Line Data Line type Private (Line 009) Incoming trunk (Oregon): Trunk Data Line E&M (Line 009) Ans mode Manual Line type Private Modular DR5 installer Guide...
Page 33 DID. Any line appearance on a telephone can be Note: selected as the incoming line to be redirected. A target line can not be selected as the outgoing line for redirection. supervision. Modular DR5 Installer Guide...
Page 34 Rec’d # length:4 (can be up to 7 digits, but must match number of digits sent by Central Office) Outgoing trunk: 1 . T&/Line D a t a Line 003: Loop Line01 4:E&M Branch office set: Allow redirect:\/ 5. Capabilities Modular DR5 Installer Guide...
Page 35 Check the location where the Norstar system modules, the telephones, and auxiliary equipment are to be installed. This includes making sure sufficient space is available to install the components. Location requirements photocopiers, electrical motors, and other equipment that can produce electromagnetic, radio frequency, and electrostatic interference.
Page 36 30 / installation Internal wiring requirements All new or existing wiring for Norstar telephones must meet the following specifications: (1000 ft) extend the loop up to 790 m if the cable is longer than 305 m (1000 ft) WARNING Installers should also check the lightning protectors at the cable entry point to the building with special attention to the grounding.
Page 37 Key System Unit (KSU) The Key Service Unit (KSU) is the hub of the Not-star System. It can function on its own as a basic system (with up to 24 Norstar telephones and eight external lines). The system may also be expanded with any combination of up to six Trunk Modules and/or Station Modules.
Page 38 Trunk Module. When mixing Trunk Cartridges, use a separate distribution block for each type of Trunk Cartridge. Slot for Trunk cartridge (face plate removed) Protective faceplates covering unused slots DS-30 port Cable clip Trunk cartridge Half-size Cable trough Modular DR5 Installer Guide...
Page 39 Module installation / 33 Station Module (SM) The Station Module allows up to 16 additional Norstar telephones to be connected to the system. A DS-30 cable connects each Station Module to the KSU. DS-30 port Cable clips 50-pin connector Cable clips...
Page 40 Modules (SM) can be mounted in any order. Allow suitable wall space for installing future Trunk and Station Modules. If possible, leave enough room for future expansion 698 mm Widths Additional dimensions of Norstar KSU, TM & SM Dimension (6.7 Clearance (front) (13.6 (9.5 lb) (16.6...
Page 41 Between modules The space between two modules hung on the mounting brackets is approximately in). Refer to the illustration showing the system dimensions Note: for additional module clearance requirements. CAUTION Mount the KSU vertically to avoid overheating. Modular DR5 Installer Guide...
Page 42 Cartridges, and Station Modules for expanding the system. Possible line and station configurations Number of physical lines shown is for Loop Start, DID, Note: and Cl Trunk Cartridges only. E&M/DISA Trunk Cartridges provide half the number of lines. Modular DR5 Installer Guide...
Page 43 Cartridge with 4 more lines, and no Station Modules). 12-40 12 lines and 40 telephones (KSU lines and telephones, plus one Trunk Module and one Trunk Cartridge with 4 more lines, and one Station Module with 16 more telephones). Modular DR5 Installer Guide...
Page 44 Each cable trough requires two screws through the holes provided in the lower tray of the cable trough. 6. Close the doors of the cable troughs. 7. Do connect power at this point. Installing the KSU mounting bracket Modular DR5 Installer Guide...
Page 45 Module installation / 39 Installing the cable troughs Modular DR5 Installer Guide...
Page 46 For clarity, the illustration shows a KSU, a Trunk Module, Note: and an Station Module without doors. The doors should not be removed during installation or operation. Also shown are the Feature, Expansion, and Trunk Cartridges which are installed later. Modular DR5 Installer Guide...
Page 47 Feature Cartridge. Make sure you are wearing a grounding strap when handling Insert the Software Cartridge into the Data Cartridge. Insert the Feature Cartridge assembly into the KSU. Unassembled and Installing the Feature assembled Feature Cartridge Cartridges Modular DR5 Installer Guide...
Page 48 The six-port Expansion Cartridge allows the connection of up to six additional Trunk or Station Modules. This Cartridge fits into the right slot of the Key Service Unit (KSU). Two-port Expansion Six-port Expansion cartridge cartridge Modular DR5 Installer Guide...
Page 49 Module installation / 43 The procedures for installing the Two-port and Six-port Expansion Cartridges are identical. (Refer to the Port Numbering information in this Guide for changes to default internal number length caused by installing an Expansion Cartridge.) CAUTION Do not touch the printed circuit board on the Expansion Cartridge.
Page 50 Installing a Trunk Cartridge The Trunk Cartridge, when inserted in a Trunk Module, adds up to four external lines to the Norstar system. A maximum of three Trunk Cartridges can be installed in each Trunk Module. There are four types of Trunk Cartridges: the Loop Start Trunk Cartridge (4 lines) the E&M/DISA Trunk Cartridge (2 lines)
Page 51 Make sure you are wearing a grounding strap when handling 4. While holding the latches open, insert the Trunk Cartridge in the appropriate slot and close the latches at the same time to align the cartridge properly. Modular DR5 Installer Guide...
Page 52 46 / Module installation Upgrading the Software Cartridge Before installing a Modular DR5 Cl Trunk Cartridge or Call Identification Interface (CII), the KSU system Software Cartridge must be upgraded to DR5. There are two possible situations where a software upgrade is...
Page 53 Insert the DR3 Feature Cartridge assembly into the KSU. Once you have completed the upgrade to DR3 you can continue with the next procedure to upgrade from DR3 to DR5 software. Upgrading from DR3 or DR4 Ensure that there is no call activity by informing all Norstar users that the system will briefly be out of operation.
Page 54 Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Modular DR5 Installer Guide...
Page 55 (Refer to the wiring charts in this Guide.) Using a single pair of wires for each telephone, connect each of the telephones according to the wiring charts. Connecting to the Station Connecting to the KSU Module . Modular DR5 Installer Guide...
Page 56 Connect the auxiliary equipment lines to the distribution block. (Refer to KSU and Trunk Module external line wiring charts and wiring arrangement diagrams in this Guide.) Note: Auxiliary equipment cannot be connected to the RJ-21 interface. Modular DR5 Installer Guide...
Page 57 Module external lines PBX. In order to support this application, the OPX lines must be engineered not to exceed 7 dB total loop loss from the serving central office to the demarcation point at the Norstar KSU. Modular DR5 Installer Guide...
Page 58 TM DS-30 into __) the 9-1 IGHEST available port and work DOWN. Plug SM DS-30 into + the LOWEST available port and work UP. Plugging in a Trunk Module Plugging in a Station Module DS-30 cable DS-30 cable Modular DR5 Installer Guide...
Page 59 Emergency telephones (ET) are standard (500/2500) single-line telephones that provide emergency service in case of power failure or wh.en power to the Norstar system is disconnected. The KSU has two emergency telephone connections. Each Trunk Module has one emergency telephone connection.
Page 60 3. If all previous steps have been verified and there is still no dial tone at the emergency telephone, replace the KSU if the emergency telephone is connected to the KSU, or replace the Trunk Module if the emergency telephone is connected to the Trunk Module. Modular DR5 Installer Guide...
Page 61 4. When the telephone is connected to the KSU or Station Module, the telephone display and indicators flash briefly while the telephone initializes (when the Norstar System is powered up). The telephone is fully operational when the display shows the default time and date.
Page 62 Route the line cord through the appropriate cord guide in the bottom of the telephone. Connect the other end of the line cord to the wall jack. Store any spare cord neatly in the base of the telephone and mount the telephone on the base. Modular DR5 Installer Guide...
Page 63 Removing the Installing the receiver clip wail-mounting base Installing the Removing the knock-out wall-mounting base panel Mounting the telephone Connecting the line cord Modular DR5 Installer Guide...
Page 64: Applying The Button Cap Labels
There are two types of button labels: printed and blank. Keep the extra labels and button caps with each Norstar telephone or leave them with the System Coordinator. Types of button caps...
Page 65: Norstar Default Button Assignments
During Startup, the Installer chooses one of four default templates: Square, Centrex, Hybrid, or PBX. Default features are assigned automatically to the programmable buttons on Norstar telephones, and vary with the template and the telephone. The default features are listed in the tables in this chapter.
Page 66 [ L a s t ] [Last No. ( S p e e d ] [Intercom] [ I i - (Intercom] (Intercom] [Intercom] Note: The default Page button activates the External Page option ((Feature] [6 a). Modular DR5 Installer Guide...
Page 67 These defaults do not actually exist on any telephone, as no telephone has an Autodial button for itself. The position that would be taken by the Autodial button for itself, is blank. Template button assignments Modular DR5 Installer Guide...
Page 68 ( L i n e ] blank blank blank [ S a v e d ] blank blank blank blank [Transfer] [Transfer] blank blank blank blank blank blank blank blank blank blank [Intercom] [Intercom] blank blank (Intercom] blank blank Modular DR5 Installer Guide...
Page 69: Optional Equipment
Optional equipment / 63 Optional .equipment Auxiliary ringer (Customer Supplied) The Norstar KSU provides a control contact to operate an external ringer. The auxiliary ringer can be activated by setting auxiliary ring for specific external lines, and auxiliary ring for specific telephones.
Page 70: External Music Source
2. Adjust the volume of the music source to a comfortable level by activating Music on Hold or Background Music and adjusting the volume at the music source. Background Music volume can also be adjusted at each telephone. Modular DR5 Installer Guide...
Page 71: Installing An External Paging System
Note: talk-back paging equipment unless an external line port is used. In addition, the Norstar KSU provides a relay contact that can be used for other applications (for example, switching music ON or OFF). External paging contacts...
Page 72: Power Bar Installation
For 110-V systems, use only a CSA certified and UL listed Power Bar having a third wire ground. For 220-V systems, use only an approved Norstar 220-V Power Bar having a third wire ground. 1. Slide the Power Bar into the lower shelf of the cable trough.
Page 73: Power Up The Norstar System
Power up the Norstar system / 67 Power up the Norstar system Double check all wiring before turning the system power ON. Connect to the outlet (a non-switchable, third-wire ground ac outlet): For a 11 O-V system: If a Power Bar is used, plug the Power Bar into the ac outlet.
Page 74: Telephone Relocation And Replacement
ON and the Automatic Telephone Relocation feature must be activated in Configuration programming. A telephone can be moved to a new location within the Norstar system without losing its programmed settings. The internal numbers, Autodial settings, and Personal Speed Dial codes remain with the telephone when it is unplugged.
Page 75: Telephone Replacement
Telephone replacement In a powered-up system, an existing Norstar telephone can be replaced by a new Norstar telephone. A new Norstar telephone is one that was not previously in service within the system. Replacing Norstar telephones of the same type...
Page 76 70 / Telephone relocation and replacement Modular DR5 Installer Guide...
Page 77 Key Service Unit (KSU) label on the front of the unit inside the door. Registration The Norstar Key Telephone System is registered with the FCC based upon compliance with Part 68 of its rules. Connection of the Norstar Key Telephone System to the nationwide telecommunications network is made through a standard network interface jack that you can order from your telephone company.
Page 78: 72 / Regulations
Key Service Unit (KSU), includes the Ringer Equivalence Number (REN). This number shows the electrical load that your Norstar KSU requires from your telephone line. If the KSU requires more electrical current than your telephone company’s central office equipment can provide, your telephones may not ring and you may have difficulty dialing telephone numbers.
Page 79 Telephone Company Registration It is usually not necessary to call the telephone company with information on the equipment before connecting the Norstar Key Telephone System Key Service Unit (KSU) to the telephone network but, if the telephone company requires this information,...
Page 80 Northern Telecom Inc. or by one of its authorized dealers. Address of a repair facility Canada Northern Telecom Inc. Northern Telecom Canada Ltd. Product Service Center Customer Service Dept. 914 640 Massman Drive 12345 Boul Albert Hudon Nashville, TN Montreal-Nord, Qukbec 37210 Attn.. RA# Modular DR5 Installer Guide...
Page 81 Current A rms (max) 1.75 1.75 Frequency Hz Crest factor Power specifications for the 220 V system Characteristic Voltage V ac 170-264 170-264 170-264 Current A rms (max) 1 .O Frequency Hz 45-63 45-63 45-63 Crest factor Modular DR5 Installer Guide...
Page 82: 76 / Specifications And Wiring Charts
Radiated immunity maximum of 5 V/m from 10 kHz to 1 GHz Conducted immunity maximum of 2 V rms or 86 dBpA from 0.06 to 0.1 MHz maximum of 92 dBpA from 0.011 to 30 MHz DR5 Installer Guide Modular...
Page 83 (93°F) the relative humidity may be limited to 52 mbar of water vapor pressure. For the purpose of demonstration of compliance, the product shall be exposed to 40°C (104°F) at 90% to 95% RH for 3 days followed by operational tests. Modular DR5 Installer Guide...
Page 84 Transportation methods No special constraints need be applied to standard methods of shipment (such as air freight, truck, and rail) except for the -55°C (-67°F) storage limit.. Modular DR5 Installer Guide...
Page 85: Port Numbering
Station Modules (up to “Xl 6” for Station Modules for up to 16 telephones; up to “X12” for Trunk Modules for up to 12 external lines). The Norstar system provides flexibility in the assignment of line pool access codes and internal numbers (also called Directory Numbers or DNs).
Page 86 One or two DS-30 cables for Trunk Modules and/or Station Modules can be plugged into a Two-port Expansion Cartridge. Six-port Expansion Cartridge A combination of up to six Trunk Modules and/or Station Modules can be plugged into a Six-port Expansion Cartridge. Modular DR5 Installer Guide...
Page 87 Port numbering / 81 The terms Bl and B2 correspond to channels on Norstar for transmitting voice and data. Each DN port number has a Bl DN and a B2 DN. Devices such as the Norstar M7100, M7208, M7310, and M7324 Telephones use only the Bl DN. Other...
Page 88: Ksu Wiring Charts
Connector ET 1 Auxiliary Services ET 2 See the wiring chart for the Key Service Unit (KSU) to external lines and auxiliary equipment connecting arrangement. Wiring arrangement for Norstar TM 15.2 m (50 ft.) Max. Length Distribution Block External line...
Page 89 Orange-Violet Orange-Violet Page Out Ring Violet-Green No connection Green-Violet ---- No connection Violet-Brown No connection Brown-Violet ---- No connection No connection Violet-Slate Slate-Violet No connection Note: Auxiliary equipment can not be connected to the RJ-21 connector. Modular DR5 Installer Guide...
Page 90 T and R represent station connections and should not be confused with Tip and Ring on external lines. Station connections are non-polarized. CAUTION: For ‘Music -on-hold’. ensure that the polarity of the audio input is the same as identified above for pins Modular DR5 Installer Guide...
Page 91: Station Module Wiring Chart
Note: T and R represent station connections and should not be confused with Tip and Ring on external lines. Station connections are non-polarized. Note: Port number code: see the explanation page preceding the charts. Modular DR5 Installer Guide...
Page 92: Loop Start Or Cl Trunk Cartridge Wiring Chart
No connection ---- ---- ---- ---- ---- ---- Brown-Violet ---- No connection Violet-Slate ---- No connection Slate-Violet ---- No connection For an explanation of Port codes, see the section called Port number coding on the wiring charts. Modular DR5 Installer Guide...
Page 93: E&M Or Disa Trunk Cartridge Wiring Chart
E&M or DISA Trunk Cartridge wiring chart Using the E&M/DISA wiring chart Use the diagrams in this section when a Norstar Trunk Module (TM) contains E&M/DISA Trunk Cartridges (TC) or a mixture of Chart: Trunk Module with E&M/DISA cartridges To obtain the cross-connections for E&M/DISA service, read across, the column headings.
Page 94 88 / E&M or DISA Trunk Cartridge wiring chart When you are required to connect two RJ2HXKA2HA distribution blocks together (connecting to another Norstar or Private Branch Exchange), you will need to make these cross connections: Back-to-back cross connections 1 st distribution block...
Page 95 Brown-Violet Violet-Slate ---- No connection Slate-Violet ---- No connection Auxiliary equipment can not be connected to the RJ2HWCA2HA connector. Note: For an explanation of Pot-l codes, see the section called Port number coding on the charts. Modular DR5 Installer Guide...
Page 96 Slots 1 and 2: Only the T and R leads are connected. Slot 3: All leads are connected. Note that the E&M/DISA connections (on the RJ2HW tine numbers begin at pins 26 and 1 to indicate the first EBMIDISA (FlJ2HXKAZHA) line. Modular DR5 Installer Guide...
Page 97: Did Trunk Cartridge Wiring Chart
DID Trunk Cartridge wiring chart / DID Trunk Cartridge wiring chart Using the DID wiring chart Use the diagrams in this section when a Norstar Trunk Module (TM) contains DID Trunk Cartridges (TC) or a mixture of DID and Chart: Trunk Module with DID cartridges To obtain the cross-connections for DID service, read across the column headings.
Page 98 Central Office for monitoring purposes. If the Norstar system loses power or the microcontroller on the DID Trunk Cartridge malfunctions, the CCI signals the Central Office that it can no longer handle DID calls. The Central Office, by pre-arrangement, can then forward the DID lines to other numbers.
Page 99 Note: CCI signaling is not supported by all carriers. For carriers or installations which do not use CCI signaling, the CCI and ET connections should be treated as “No connection”. CCI wiring is a non-standard wiring arrangement which has been submitted to the DOC. Modular DR5 Installer Guide...
Page 100 Slots 1 and 2: Only the T, R, and CCI leads are connected. Slot 3: All leads are connected. Note that the E&M/DISA connections (on the RJ2HXI tine numbers be in at pins 26 and 1 to indicate the first EBMMSA ( 2HWCA2HA) line. Modular DR5 installer Guide...
Page 101 Startup resets the system to factory defaults. Performing Startup 1. Enter the Startup access code from a Norstar M7324 or which is the same as To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up.
Page 102: 96 / Programming
Jan 1 1: 88 am. If power fails All Configuration and Administration programming is retained for three days if the power fails or if the Norstar system is powered OFF. After three days without power, it may be necessary to perform Startup.
Page 103: Startup Defaults
Startup defaults / 97 Startup defaults The four templates available in the Norstar system are Square, settings for each template. Square defaults are listed in full. Centrex, Hybrid and PBX defaults are listed only when they differ from Square defaults.
Page 104 045 to 048: Pool K 049 to 052: Pool L 053 to 056: Pool M 057 to 060: Pool N 061 to 064: Pool 0 Prime Telephone DN 221 for each line Auxiliary ringer for each line Auto privacy Modular DR5 Installer Guide...
Page 105 It assigns Line 001 to DN 221, Line 002 to DN 222, and so on, until all lines in the system have been assigned to DNs. These lines are automatically made the Prime Lines for the DNs. Modular DR5 Installer Guide...
Page 106 (presented if Held line reminder is changed to Yes) DRT to Prime Telephone DRT delay (rings) Transfer callback 3 (rings) Park prefix Park timeout (s) Camp timeout (s) 1 45 Directed pickup On hold (s) is seconds. Modular DR5 installer Guide...
Page 107 (ms) is milliseconds. Svstem data Parameter Square Hybrid Individual DNs Individual DNs may be changed. DN length 2 (non-expanded system) 3 (expanded system) Rec’d # length 3 (Received numbers are used only on expanded systems.) Modular DR5 Installer Guide...
Page 108: General Administration Defaults
No) Bypass restriction Names Parameter Square Hybrid Set names Line names Time and date The default time and date is: 1:00 a.m., January lst, 1992 Direct-Dial Parameter Square Hybrid DN 221 Set2, Set3, Set4, None Set5 Modular DR5 Installer Guide...
Page 109 R e m o t e P a g e N o Packages 02 - 15 Line pool access N for Pools A to 0 R e m o t e P a g e N o Modular DR5 installer Guide...
Page 110 Auxiliary Ringer Direct-Dial Forward on busy None Forward no None answer Forward delay presented if Forward no . answer is ON) Allow redirect Redirect ring Hotline None Use Prime line (presented for external Hotline) Priority call Modular DR5 installer Guide...
Page 111 Hybrid COS passwords ) None User filter Deflt t Line filter Deflt t Remote pkg default. Any filters programmed elsewhere to apply to the telephone, the line or the user’s COS password are still in effect. Modular DR5 Installer Guide...
Page 112 N a m e 3 Lunch (if Setting is changed from Manual to Auto: Start = 12:00, Stop = 13:OO) Trunk answer Extra-dial Telephone Ringing Telephone Auxiliary Ringer Password Parameter Default Administration password q oaaa Log Defaults Parameter Default Space/Log Modular DR5 Installer Guide...
Page 113 Startup defaults / Call Services Parameter Auto Call info None Vmsg Logging set Show Extl Vmsg Log space Pool None Log password 1 st display Name Vmsg center tel# Center 1 to 5 . None Vmsg center lines Modular DR5 Installer Guide...
Page 114: Configuration Overview
Configuration programming is performed by the Installer or the Customer Service representative, and lets you change settings for the entire Norstar system, as well as settings for individual telephones and external lines. Configuration programming is the first programming done after system installation.
Page 115 B. General D.Maintenance Uersion 3 . N o d u l e S t a t u s 6. Service Modes 7. Password 8 . Lo9 D e f a u l t s 9. Call Services Modular DR5 Installer Guide...
Page 116: Programming Tools
The Norstar ,Programming Overlay The Norstar Programming Overlay is a paper cutout that labels easier for you to identify the button that you want. The Norstar Programming Overlay is provided at the end of this book. The Norstar Modular DR5 Programming Record The Norstar Modular DR5 Programming Record provides a convenient way to record what you have programmed.
Page 117: Entering Configuration
If the password is incorrect, the display does not change. Check the password. Press and re-enter the password. Place the Norstar Programming Overlay over the buttons pointed to by the indicators . . Exiting Configuration any settings; you do not need to “save” your changes.
Page 118: Configuration Headings
4. Miscell Miscellaneous lets you assign various system-wide settings. System Data lets you change a D a t a telephone’s internal number, the length of all internal numbers, and the number of digits received by auto-answer trunks. Modular DR5 Installer Guide...
Page 119 The display shows Press [Nexf]. 4. Miscell aneous. The display shows P r e s s [ N e x t ] . 5. Srstom Data. The display shows Press [Next]. 1. Trk/Linc Data. The disolav shows Modular DR5 Installer Guide...
Page 120: Using The Overlay
The Norstar Programming Overlay is located inside the back cover of this Guide. M7324 Telephone with M7310 Telephone with a Norstar Programming...
Page 121: The Norstar Display Buttons
16 characters. moves the cursor one position to the right when programming a name. moves the cursor one position to the left when programming a name. Modular DR5 Installer Guide...
Page 122: Programming Details
116 / Configuration overview Programming details Entering numbers Numbers are entered from the Norstar telephone dial pad. The backspace display button may be used to edit the number. A line number must always be entered as a three-digit number. Line numbers from IO to 99 must be entered with a leading zero (line 020, for example).
Page 123 3. Call Handling Trunk lines and Target lines In order to configure a Norstar system, you need to distinguish between trunks and target lines. A trunk is a physical line numbered from 001 to 680 (in a fully expanded system).
Page 124: 118 / Trwline Data
Trunks A trunk provides the physical connection between a Norstar system and other systems (Norstar or otherwise) in a private or public network. Norstar uses three types of trunks: Loop start and E&M trunks can be used for both incoming and outgoing calls.
Page 125 By default, auto-answer Loop start trunks are answered by the system DISA (Direct Inward System Access) capability, and are used to provide controlled access to a Norstar system’s resources from the public network. A user makes or receives calls on a manual-answer Loop start trunk by having a line appearance of the trunk, or by selecting a line pool containing the trunk to make a call.
Page 126 DISA (Direct inward System Access) capability, and are used to provide controlled access to a Norstar system’s resources from elsewhere in a private network. Capabilities available to a remote user are determined by a Class of Service associated with the trunk or by the remote user’s DISA...
Page 127: Target Lines
(in 2. Line Target lines are referred to by line numbers in the same way as physical lines. Modular DR5 Installer Guide...
Page 128: Remote System Access
Remote system access The remote access feature allows callers elsewhere on a private network, or on the public network, to get access to a Norstar system by dialing directly without going through an attendant. Once on the system, the remote user can use some of the system’s resources.
Page 129 Remote access on E&M trunks connected to a Nodes on the private network deliver the last dialed digits to the destination Norstar node, for interpretation by the destination digits to a target line or interprets the digits as a remote feature request.
Page 130: Copying Trunk And Line Data
Line data settings because there are no Trunk data settings for a target line. number and cannot be copied. cannot be copied to another line type (see the section on E&M TCs for a description of E&M and DTMF lines). start lines. Modular DR5 Installer Guide...
Page 131: Trunk Data
#: ) target line. Trunk data prompts that appear for a given Trunk type E&M DTMF Prompt Loop start Trunk mode: Ans mode: Ans with DISA: Signal: Gain: Dial mode: Full AutoHold: Modular DR5 Installer Guide...
Page 132 Trunk setting take effect. Note; Changing the settings for Trunk Cartridge type (that is, loop start, E&M or DID) on a system in use, may cause lines to be disabled and calls to be dropped. Modular DR5 Installer Guide...
Page 133 Norstar users. Use the CHW’IiE display button to select the setting: Super or Unspr. assigns supervised mode, if supported by the Norstar Super hardware; otherwise, unsupervised mode is assigned. (the default) turns disconnect supervision OFF for the Unspr line.
Page 134 E&M lines if Answer mode was set to Auto. The prompt is suppressed during DID programming. Signal Use the display button to select the setting: WinkStart, Immediate and DelayDial. Programming hints DID programming. the trunk at the other switch. Modular DR5 Installer Guide...
Page 135 The Dial mode setting appears on the display only for loop start and E&M trunk programming. Dial mode lets you specify whether Dual Tone Multi-Frequency (DTMF) or Pulse signalling is used on the trunk. Use the display button to select the setting: Pulse or Tone. Modular DR5 Installer Guide...
Page 136 Programming hints (programmed in System Data); the default is three digits. Auto DN, the DISA DN and the Line Pool access codes. Modular DR5 Installer Guide...
Page 137: Line Data
Pool assigns the line to one of the fifteen line pools. If a line is assigned to a line pool, but is not assigned to any telephone, that line is available only for outgoing calls. Modular DR5 Installer Guide...
Page 138 Remember that when the system searches for an outgoing line, it begins at Line Pool A and chooses the first available line. like Ring Again on Busy Line Pool to help manage access to a shared resource. Modular DR5 Installer Guide...
Page 139 System Coordinator Guide for more information. Privacy This feature controls whether one Norstar user can select a line in use at another telephone to join an existing call. The default setting is Privacy ON, so that nobody with a Norstar telephone can press a line appearance on their telephone to join a call in progress at another telephone.
Page 140: Line Access
Target lines are assigned and removed b u t t o n , in the same manner as other lines. Use the IShOw] the m display button, and the dial pad to program the line numbers each telephone can access. Modular DR5 Installer Guide...
Page 141 CAP module. Answer DNs Calls for other Norstar telephones can appear and be answered at the telephone being programmed. The DNs of the other telephones are referred to as Answer DNs. One to four Answer...
Page 142 Use the CHANGE display button toselect the setting: Ring and No ring. Programming hints the Square, Centrex, Hybrid and PBX system templates. otherwise incoming calls on the lines cannot alert at the telephone. Modular DR5 Installer Guide...
Page 143 Programming hints automatically appears on the telephone. The buttons start with the lower right-hand button, or one button above if the conference call with two other Norstar telephones. made or received on the telephone, and line pools are to be accessed.
Page 144 Prime line This setting assigns a Prime line to the telephone. A Prime line is the first line that is automatically selected when a call is made from a Norstar telephone. Use the display button to select the setting: a line number, Pool (A to 0), and I/C.
Page 145: Call Handling
Held Line Reminder feature begins at a telephone that has an external call on hold. Use the display button to select the setting: 30, 60, 90, 120, 150, or seconds. Programming hints Held Line Reminder is activated. Modular DR5 Installer Guide...
Page 146 The Park prefix is the first digit of the call park retrieval code that must be entered to retrieve a parked call. If the Park prefix is set to None, calls cannot be parked. Use the display button to select the setting: to 9, N (None), or 0. Modular DR5 Installer Guide...
Page 147 30, 45, 60, 90, 120, 150, or 180 seconds. Directed pickup allows you to answer any calls by specifying the ringing telephone’s internal number. Use the display button to select the setting: Y (Yes) or N (No). Modular DR5 installer Guide...
Page 148 Use the display button to select the setting: Music, or Silence. Tones, provides a periodic tone. Tones provides any signal from a source such as a radio Music connected to the KSU. provides no audio feedback. Silence Modular DR5 Installer Guide...
Page 149: Miscellaneous
Background Music allows you to listen to music through your telephone speaker. A music source must be connected to the Key Service Unit. Use the display button to select the setting: N (No) or Y (Yes). Modular DR5 Installer Guide...
Page 150 For calls answered with DISA, the system presents a stuttered dial tone to prompt a caller to enter a valid password. The Class of Service (COS) that applies to the call is determined by this COS password. Modular DR5 Installer Guide...
Page 151 Auto Directory Number (Auto DN) For calls answered without DISA, no password is required to access the Norstar system. The Class of Service (COS) that applies to the call is determined by the COS for the trunk on which the user is calling.
Page 152 This setting designates a telephone as a CAP. The CAP must be an M7324 Telephone, and may have one or two CAP modules attached. A maximum of five CAPS can be installed in a Norstar system. The CAP may be used to: other Norstar telephones Telephone.
Page 153 Telephone Relocation Telephone Relocation allows you to move any telephone to a new location within the Norstar system without losing Personal programming, and any Configuration and Administration programming for that telephone. Use the display button to select the setting: N (No) and Y (Yes).
Page 154 This code is used to allow M7100 Telephones and Analog Terminal Adapters (ATA) to access external lines. Use the display button and the dial pad to program the single digit access code. The default access code is 9. Modular DR5 Installer Guide...
Page 155 Use the [Show] button, the display button, the dial pad, and the E display button to program the access code. The default access code is blank. Modular DR5 Installer Guide...
Page 156 Provide this password only to selected personnel to prevent unauthorized access to Configuration programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the (CONFIG). Modular DR5 Installer Guide...
Page 157: System Data
System Data programming mode. When the System Data session ends, re-enter the Configuration access code and the Installer password to continue with other Configuration or General Administration programming. Do not perform Startup again, or all previous programming will be erased. Modular DR5 Installer Guide...
Page 158 DNs. The maximum length is seven. The default and minimum length is three for an expanded (with Expansion Cartridge) Norstar system, and two for a non-expanded Norstar system. Use the CHFrHLjE display button to select the setting: 2, 3, 4, 5, 6, or 7 for a non-expanded system;...
Page 159 Calls are not dropped for these telephones.) The DN length change is completed within two minutes, depending on the size of the installed Norstar system. System response may briefly slow down during this time. You cannot re-enter Configuration programming during this time.
Page 160 081) are two different numbers. 1234 system DN length, or may, because of network or CO constraints, be set to some other value. default length is three. systems. The programming non-expanded Norstar systems. programmed received digits to be cleared. Modular DR5 Installer Guide...
Page 161: Set Copy
COPY programming data, the source and destination If you telephones must each be the same Norstar model. are copying System data only, the telephones can be different Norstar models. telephone’s previous programming. shown in the following two charts.
Page 162 Pre-Dial, Standard Dial) Language Choice . CAP module memory button Line button positions assignments Personal Speed Dial entries Contrast Adjustment Telephone memory button Log password assignments (Internal Autodial, Ring Type External Autodial, and feature Rina Volume access) Modular DR5 Installer Guide...
Page 163: Applying Set Copy
Enter the internal number of the telephone to which you wish to copy data. If you wish to copy the same data to another telephone, repeat step 7. To return to C. Set press [Heading]. COPY To end the session, press ml. Modular DR5 Installer Guide...
Page 164 158 / Set Copy...
Page 165 A Maintenance session is a Norstar software feature that helps you quickly diagnose problems that may occasionally arise within the Norstar system. A Maintenance session has six headings. System Version displays the version numbers of the two processors in your 2.
Page 166: 160 / Maintenance
If the password is incorrect, the display does not change. Check the password. Press and re-enter the RETRY password. Place the Norstar Programming Overlay over the buttons pointed to by the indicators ,. Press (Next] three times until the display shows Modular DR5 Installer Guide...
Page 167: System Version
System Version / 161 System Version System Version allows you to note the version numbers of the software in the two processors in your Norstar system: System Processor (SP) software, residing in the Feature Cartridge, and Real Time Processor (RTP) software, residing in the Key Service Unit (KSU).
Page 168 Write the SP version number on the appropriate Maintenance record. 4. Press !?TJ. The display shows the version number of the RTP. Write the RTP version number on the appropriate Maintenance record. 6. Press [HeadingI. The display returns to Modular DR5 Installer Guide...
Page 169: Port/Dn Status
Remember You cannot disable the Norstar telephone from which you are accessing the Maintenance session. If you try to do this, a message appears on the d/splay and you hear an error tone.
Page 170: Examining Port/Dn Status
This identifies the device connected to the Bl channel. 4. If there is an add-on device attached to a Norstar telephone such as a Central Answering Position (CAP) module or a Busy Lamp Field (BLF): Press (Nextj to view the add-on devices.
Page 171 Port number Device Directory number (DN) The following table lists some of the device types that may appear on the Norstar device identification display. Explanation of device type Explanation Display 7100 M7208 Telephone 7208 7310 M7324 Telephone 7324 First add-on CAP module attached to an M7324...
Page 172 If the display showed a device version number, write down this number on the appropriate Maintenance record. To return to the Norstar device identification display from the display showing the version number: If you want to retain the same port number: Press &C.
Page 173 If you disable a line on a Trunk Cartridge, the remaining three lines on that Trunk Cartridge are also disabled. Note: If you choose the Disabl e at id1 e? option, but the device remains in use, you can disable the device immediately. Modular DR5 installer Guide...
Page 174 The display shows Disable at id1 e? Press The display changes to Disable at once? Press m. The device prompts its user (described previously) and is disabled in one minute (or immediately, if the device is idle). Modular DR5 Installer Guide...
Page 175 Diagnostics. You cannot enable the device until its module has been disabled. Returning to the beginning From the display showing the state of the device: Press OK. Press [Heading]. 3. Press [Heading) again. The display shows 2. PcwtAIN Skat,us. Modular DR5 Installer Guide...
Page 176: Module Status
Module numbering schemes for Two-port and Six-port Expansion Plug TM DS-30 into -b 8 0 the HIGHEST available port and work DOWN. Plug SM DS-30 into the LOWEST available port and work UP. Modules 1 and 2 are located inside the KSU. Modular DR5 Installer Guide...
Page 177: Examining Module Status
Trunk Cartridges are connected to the Trunk Module or how many devices are connected to the Station Module. Note: channels. This may increase the number of devices indicated on the module inventory display. Modular DR5 Installer Guide...
Page 178 If you want, you can disable or enable the module. (See the procedures in this chapter.) If you want to return to the module inventory display: Press OK. Modular DR5 Installer Guide...
Page 179 Module Status / 173 How the module or cartridge state is shown on the display State of module or cartridge Example display There are three devices in use that are connected to the module or cartridge. There are two ports in use that are connected to the module or cartridge.
Page 180 Trunk Cartridge: Press OK. Disabling the module or its cartridges CAUTION Use the Page feature to inform people using Norstar that you are about to disable a module. Mention that they may experience delays in the performance of their devices.
Page 181 The display then shows the state of the module or cartridge. Returning to the beginning From any display showing the state of the module or cartridge: 1. Press (I&. Press [Heading] twice. 3. Module Status. The display shows Modular DR5 Installer Guide...
Page 182: Diagnostics
If you do so, the test may stop running with ports still disabled. To recover from this, power down, then power up the KSU. CAUTION The connectivity test may disrupt service as modules are disabled. Do not run this test when many people are using the Norstar system. Modular DR5 Installer Guide...
Page 183: Running Diagnostics
The display shows you how many modules may be disabled when you run the test. The display then changes to Beginning the connectivity test Start with the display showing Begin test EM?: 1. Press m. The display shows results? Modular DR5 Installer Guide...
Page 184 EXIT You are%rned to the display showing 4. Dia~tmstics. If your Norstar telephone is connected to the module you test, it will be disabled. Run a new Maintenance session to see the results. If you do not want to see the test results from the display: 1.
Page 185 25-pair cable to the KSU or with the cross-connect. Stage 1 failed: There is no signaling to any device on this Norstar bus. The problem is likely with the 25-pair cable to the module, the module, the DS-30 cable, or the Expansion Cartridge.
Page 186: System Test Log
If the log item is an event message or an alarm code, refer to the Event messages section or the Alarm codes section in this chapter. Repeat steps 3,4, and 5 until you have recorded all the items. Modular DR5 Installer Guide...
Page 187 Write the date and time on the System Test Log record. Checking the number of consecutive repetitions of an event or alarm appears under a display showing a log item: Press The display shows the number of consecutive times the event or alarm occurred. Modular DR5 Installer Guide...
Page 188 If new items have been added since the list was entered, the display shows Los has changed. If the display shows Los has changed: To show the new log, press [Show]. To return to press EXIT. Modular DR5 Installer Guide...
Page 189: System Administration Log
P r e s s [ N e x t ] o r (1. The display shows a log item. Write down the item on the System Administration Log record. Repeat steps 3 and 4 until you have recorded all the items. Modular DR5 Installer Guide...
Page 190 Checking when each item in the log occurred Start with any display showing a log item: 1. Press TIME The diszshows the date and time. Write down the date and time on the System Administration Log record. Modular DR5 Installer Guide...
Page 191: Alarm Codes
Alarm codes / 185 Alarm codes The Norstar KSU generates alarm codes after system disconnections or after certain anomalies in system operation. All alarm codes appear at the Alarm Telephone and in the System Test Log of a Maintenance session. The following figure shows...
Page 192 186 / Alarm codes Causes of alarm codes Example Meaning Possible causes display All KSU devices The last device on Norstar disconnected. bus 1 (port numbers 101-124) has been removed. The 25-pair cable was disconnected from the KSU. There is an internal KSU fault.
Page 193 If there are any devices connected to the KSU, check all the wiring associated with the devices. Refer to the section in the Troubleshooting chapter entitled KSU down. Alarm: 11 Power down the KSU and then power it up. If the alarm persists, replace the KSU. Modular DR5 Installer Guide...
Page 194 Trunk Module. 2. Enter Configuration programming and look under the heading. Check that the Trunk type and Trunk mode settings are the same for every loop start line connected to Trunk Cartridge Y. Modular DR5 Installer Guide...
Page 195 Check that the Answer mode is correct for all the loop start lines. If the problem persists, an E&M/DISA Trunk Cartridge may be malfunctioning. Replace one E&M/DISA Trunk Cartridge at a time until the problem is resolved. Modular DR5 Installer Guide...
Page 196: Event Messages
For every event message that you see, do the following: Record the event on the appropriate Maintenance record. Consult the next section entitled Significant event messages. To see if the event caused the Norstar system to automatically restart, consult the subsequent section entitled Complete list of event numbers.
Page 197 Line/set filter for the DN (3546 in this case) has lost data due to a fault in the system memory the system powers up after a power failure a System Startup is performed using the dial Eut: 400 pad digits Modular DR5 Installer Guide...
Page 198 DN (3546 in this case) has been requested an individual DN change has been requested by the DN (3546 in this case) Alarm code 63 is sent because there are no DTMF receivers for an incoming call DR5 Installer Guide Modular...
Page 199: Complete List Of Event Numbers
You should rarely see any event messages that are not described in the section entitled Significant event messages. If you do see one of these event messages, the Norstar system has followed its normal recovery from an unusual combination of system events.
Page 200 101-106 280-283 285-298 108-112 401-403 405-411 118-120 412-419 (Adminlog) 121-123 124-125 424-425 426-430 126-129 131-132 133-134 600-602 603-613 138-150 615-629 160-164 631-646 170-173 800-802 200-211 804-807 221-222 225-228 811-820 230-235 824-825 245-248 940-943 250-256 260-271 950-989 Modular DR5 Installer Guide...
Page 201: Maintenance Records
Recording information on the Maintenance records To use the following records, do the following: Write on your photocopied tables information that you obtain while running a Maintenance session. Return the completed tables to your Norstar distributor. Modular DR5 Installer Guide...
Page 202: Version Number Record
The Maintenance session tells you the software versions of the Real Time Processor (RTP), the System Processor (SP), and devices connected to the Norstar system. Use the following table to record these version numbers when you run a Maintenance session. You can check the RTP and SP version numbers under the heading System Version.
Page 203: System Test Log
Use the following table to record these log items when you run a Maintenance session. System Test Log Test Los Time of log item Number of repetitions Log item Time and date that log was checked Note: Photocopy this page before recording items in the table. Modular DR5 Installer Guide...
Page 204: System Administration Log Record
System Administration Log record You can check under the Sys Admin Log heading to find a list of administrative events performed on Norstar. Use this table to record these log items when you run a Maintenance session. System Administration Log...
Page 205: Getting Ready
These troubleshooting procedures allow you to solve many problems in the Norstar system. Follow these procedures before replacing any components. WARNING Only qualified personnel are to replace components and service hardware. Where more than one procedure is given, the procedures represent different options from which you should select just one.
Page 206: Types Of Problems
Misunderstanding of a feature A problem may be reported because a Norstar user is unfamiliar with the operation of a given feature. You may be able to solve the problem simply by demonstrating how to use the feature correctly.
Page 207: General Troubleshooting Procedure
Maintenance session as described in the Maintenance chapter of this Installer Guide. 6. Check equipment defects: If hardware is shown to be defective, replace it. If the trouble requires expert advice, follow your company’s procedure for obtaining assistance. Modular DR5 Installer Guide...
Page 208: Installation Check
202 / installation check Installation check It is important to establish that both your Norstar system and your hardware are operating normally. To be sure of this, follow the procedures in this chapter. Testing the Norstar system Verify Norstar system functions and programming options by working through the user cards for Norstar telephones and optional equipment, as described in the following procedures.
Page 209 Headset (customer-supplied) Music source (customer-supplied) Paging (customer-supplied) Station Auxiliary Power Supply (SAPS) Test the Norstar system programming features 1. Try out some of the features such as System Speed Dial, Telephone/Line filters, and Class of Service. Test Automatic Telephone Relocation Check that Telephone Relocation is set to V for yes in the Miscellaneous section of Configuration programming.
Page 210: Checking The Hardware
Power Bar is plugged into the first Power Bar. Feature Cartridge CAUTION Always power down before removing or inserting the Feature Cartridge. I. Make sure that the Feature Cartridge is firmly seated in its slot. Modular DR5 Installer Guide...
Page 211 Refer to the chapter on Specifications and wiring charts. Make sure that the wires are terminated on the distribution block and connected to the correct pins. See the chapter on Specifications and wiring charts. Modular DR5 Installer Guide...
Page 212 0.5 mm or 24-American wire gauge. If the loop length is greater than 305 m (1000 ft), ensure that the Norstar Station Auxiliary Power Supply (SAPS) is in place and functional. Follow the Norstar Station Auxiliary Power Supply Installation Card for instructions.
Page 213: Problems With Equipment
Check for the dial tone. Check the display. If the problem persists, replace the telephone with a known working Norstar telephone of the same type (so that the programming is retained). Check the internal wiring at both the modular jack and the distribution cross-connect.
Page 214 Press a number on the dial pad to adjust the display to the desired level. Press [). If the display is still unreadable: Disable the problem telephone. Replace the problem telephone with a known working one. Enable the working telephone. Modular DR5 Installer Guide...
Page 215 4. While you are in the Maintenance session, run a connectivity test on the appropriate ports. Check the external line by terminating a single line telephone directly on the distribution block, or equivalent, which connects to the Trunk Module. Modular DR5 Installer Guide...
Page 216 If ac power is present and the LED indicator on the Station Module is OFF, replace the Station Module. Replace the DS-30 cable. Refer to the Installation chapter for information on Note: replacing components. Replace the Expansion Cartridge. 4. Replace the KSU. Modular DR5 installer Guide...
Page 217: Symptoms At The Alarm Telephone
Trunk Cartridge with disconnect supervision in slot Y, trunk port Z. If the line number of your auto-answer loop start trunk is between 001 and 008, install a Version 2 or higher KSU. Modular DR5 Installer Guide...
Page 218 Make sure that all of your E&M/DISA trunks are configured as E&M or DTMF (whichever applies) so that the system knows the receivers are there. Possible problem The DTMF receivers are not working properly. Solution Check the DTMF receivers on every E&M/DISA Trunk Cartridge. Modular DR5 Installer Guide...
Page 219: Problems With Lines
If an incorrect line number or name appears (or if neither appears) on the Norstar telephone display, check the Configuration settings. If the correct line number or name appears on the Norstar telephone display, make sure the external lines are properly cross-connected.
Page 220 (See Port/DN Status in the Maintenance chapter.) While you are in the Maintenance session, run a connectivity test on the external line that has no dial tone. This should be done after business hours to avoid losing calls. Modular DR5 Installer Guide...
Page 221 If the hung line is on the KSU, disable and enable Module 2. If the hung line is on a Trunk Cartridge, disable and enable only that Trunk Cartridge. Follow the procedures in the Troubleshooting overview and the Installation check sections before proceeding. Modular DR5 Installer Guide...
Page 222: Auto-Answer Line Rings At A Norstar Telephone
216 / Problems with lines Auto-answer line rings at a Norstar telephone Possible problem You configured a loop start trunk as auto-answer but the installed hardware does not support disconnect supervision. (In this case, the symptom would be accompanied by the Alarm 62 code symptom.)
Page 223 Possible problem The Norstar system has taken an E&M line out of service because the far end did not respond to a disconnect signal from the Norstar system. The symptom would be accompanied by Event code 263 in the System Test Log.
Page 224 If the line pool contains E&M trunks, order more trunks from the telephone company or private network vendor. Install additional Trunk Cartridges of the appropriate type. In Configuration programming, add the new trunks to the deficient line pool. Modular DR5 Installer Guide...
Page 225: Problems With Features
Problems with features / 219 Problems with features In general, when you try to use a Norstar feature and it does not work, test ‘your lines first to ensure that other feature codes are working. Follow the procedures in the Troubleshooting overview and the Installation check sections before proceeding.
Page 226 Give the Norstar user a Line Pool access code to a line pool that permits access to the required destinations. If this happens to a number of people who share a line, check the Line filter.
Page 227 3,300 ohms) can be connected. Nominal output level should be less than one volt. Personal Speed Dial cannot be programmed See the troubleshooting procedure for Autodial buttons cannot be programmed, described earlier in this section. Modular DR5 Installer Guide...
Page 228: Network Telephone Trouble For Remote Users
Network telephone trouble for remote users Symptoms described in this section are those that appear to a remote caller attempting to use Norstar system resources. The remote caller may be calling from the public network or the private network. Follow the procedures in the Troubleshooting overview and the Installation check sections before proceeding.
Page 229 Dialed number gets stuttered dial tone instead of Possible problem The remote caller has tried to reach a Norstar target line, but has reached a trunk with DISA instead. Alternatively, the Norstar system has mapped incoming digits onto the DISA DN.
Page 230 Make sure that the published telephone numbers for your network are correct. Possible problem The Norstar system did not receive some or all of the incoming digits. Solution Check that the system hardware is receiving signals properly.
Page 231 E&M TC. Solution Check the cross-connections for the E&M/DISA TC. If the E&M trunks are connected to another Norstar system, make sure that connections have been made as indicated in the Technical data chapter in this Installer Guide.
Page 232: Calling Norstar Through Disa
The remote caller has dialed a DISA number, but has instead reached a target line, or has been routed to the Prime telephone for the auto-answer trunk. The Norstar system has mapped the incoming digits from ‘a switch onto a target line, or has been unable to map the digits anywhere.
Page 233 Possible problem The remote caller has dialed a DISA number, but has reached the Norstar system instead. The Norstar system has mapped the incoming digits from a switch onto the Auto DN. Solution Verify that the switch is sending the correct number of digits for the Received number length defined in your system.
Page 234 The caller may be dialing from a rotary-dial telephone or from a push-button telephone that has the dial-mode set to “pulse”. Solution Inform remote callers that they must dial from a push-button telephone that has the dial-mode set to “tone”. Modular DR5 Installer Guide...
Page 235: Using Norstar Remote Features
Network telephone trouble for remote users / 229 Using Norstar remote features The following troubleshooting procedures focus on a remote caller who has received dial tone for the Norstar system but then encounters a problem when trying to enter the remote feature code.
Page 236: Calling Through Norstar To Another System
Calling through Norstar to another system The following troubleshooting procedures focus on a remote caller trying to use your Norstar trunks to reach another system. Line Pool access code gets overflow tone Possible problem If the published Line Pool access code is valid, the remote caller does not have access to that line pool.
Page 237 Prime telephone for the incoming trunk. Solution Make sure that the published Line Pool access codes are correct. Check that the Line Pool codes have been entered correctly under in Configuration programming. 4. Misccll anmus Modular DR5 Installer Guide...
Page 238 Create a separate line pool for remote users only. Possible problem There are DID lines in the line pool. Solution In Configuration programming, make sure that there are no DID lines in any of the line pools. Modular DR5 Installer Guide...
Page 239 Possible problem There may be a malfunction in the system that the caller is trying to reach. Solution Inform the operators of the system at the far end that the dialed number is not getting through. Modular DR5 Installer Guide...
Page 240: Problems With Optional Equipment
Norstar telephone. Check the connections to the jack. Check the connections to the ATA. Disconnect the ATA and replace it with a working Norstar telephone. If the telephone still works properly, the KSU and/or the SM are operating properly.
Page 241: Auxiliary Ringer
Auxiliary ringer: Sets Administration: Telephone abilities Administration: Service Service Modes (Night, Modes Evening, Lunch) The current capacity of the Norstar relay contacts is 50 mA dc. They are designed to operate with the auxiliary ringer generator, or equivalent. Modular DR5 Installer Guide...
Page 242: Call Identification Interface
While you are in the Maintenance session, run a connectivity Disable the port connected to the CII using the subheading: 2. PortfDN Status. Enable the port connected to the CII using the subheading: 2. Port&N Status. Modular DR5 Installer Guide...
Page 243: External Paging
External paging wiring Feature (Violet-Orange) Page out (Tip) Page out (Ring) (Orange-Violet) 3. Test external paging [Feature] m @-I to ensure that it is working. The output signal from the Norstar KSU is 775 mV across 600 R. Modular DR5 Installer Guide...
Page 244 238 / Problems with optional equipment Modular DR5 Installer Guide...
Page 245 Access code: A sequence of Line Redirection can be used characters used to gain entry from that telephone. into any type of Norstar system programming. Alternate language: When your system is first Administration: A program that...
Page 246 Norstar modular external or internal numbers. jack. Automatic telephone relocation is enabled in Configuration programming. A feature that allows vou to...
Page 247 M7310 feature which forwards all calls Telephone. arriving at your telephone to another designated telephone in your Norstar system after a Button caps: Interchangeable specific number of rings. Call plastic caps which fit over the Forward No Answer is assigned buttons of Norstar telephones.
Page 248 Call Log: A feature that accesses a record of incoming A feature which lets you answer calls. The log could contain the a call ringing at any Norstar following information for each telephone by entering the call: sequence number in the...
Page 249 Telephone. queued calls over camped calls. Class of Service (COS): Camp timeout: The length of a The set of Norstar features and delay before a camped call is lines available to the user for a returned to the telephone which call.
Page 250 COS: See Class of Service. line. This feature is activated in Configuration programming. Cursor: A short horizontal line which appears on the Norstar Dialing filter: Through a telephone display to indicate combination of restrictions and that characters can be entered exceptions, dialing filters using the dial pad.
Page 251 Direct-dial: A feature which lets unique number which is you dial a designated telephone automatically assigned to each in your Norstar system with a telephone or data terminal. The single digit. As many as five DN, also referred to as an...
Page 252 To is enabled in Configuration cancel Do Not Disturb, enter programming. Display: A liquid crystal display (LCD) on the Norstar telephone DRT delay: The number of rings before a Delayed Ring that guides you through feature operation and programming.
Page 253 Forward: See Call Forward. externally-mounted loudspeaker connected to the Key Service Unit. The external speaker is Forward delay: The number of not a Norstar component and rings before an unanswered call must be supplied by the is forwarded to another customer.
Page 254 When it is activated, a To place a call on Exclusive Hold so that it can be retrieved automatically assigned to the onlv at vour teleDhone. enter telephone. Hookswitch Flash: See Link time. DR5 Installer Guide Modular...
Page 255 Norstar. The KSU can function on its own as a basic system (with 24 Norstar telephones and 8 external button. lines), or with the addition of a Trunk Module (TM) which...
Page 256 Call forward redirects total number of lines depends calls only to destinations inside on how many Trunk Modules the Norstar system. See Call are installed. Forward and Redirect Ring. To cancel Line Redirection. enter A group of lines used for making external calls.
Page 257 A feature that allows you to move external lines to different simplified access to Norstar buttons on your telephone. Features and an interface to computer driven applications. Modular DR5 Installer Guide...
Page 258 Music on Hold and Background programming, that controls Music features. A music source whether external callers hear is not part of the Norstar system music, periodic tones, or silence and must be supplied by the when they are placed on hold.
Page 259 A Prime Telephone telephone, and can be used is assigned to a line in only at the telephone on which Configuration programming. they are programmed. Modular DR5 Installer Guide...
Page 260 254 / Glossary Programming: Setting the way the Norstar system will work. Programming includes system- If you get a busy signal when wide settings and individual you call someone in your office, telephone and line settings. you can interrupt them for an urgent call.
Page 261 . This period is the Remind delay. It is set in Remote User: Someone who Configuration programming. calls into a Norstar system from a telephone outside that system and uses Norstar features or Remote access: The ability to lines. See Remote Access.
Page 262 When you press it again, the individual telephones. system dials the digits following the run/stop. Modular DR5 Installer Guide...
Page 263 While on a call, accessing this more selective of the settings feature lets you see the current that can be duplicated. date and time on the Norstar telephone display. Set filter: See Dialing filter. Station: An individual telephone or other Norstar device.
Page 264 Speed Dial number. A feature which lets you redirect a call to another telephone in System Startup: When a your Norstar system, over a network or outside your Norstar and powered up, System system. There are four types of Startup must be performed Transfer;...
Page 265 Unsupervised line: A line for periodically to remind them that which disconnect supervision is their microphone is open. disabled. If an external caller hangs up, the Norstar system does not detect the Voice Call deny: disconnection and does not A feature that prevents your hang up its line.
Page 266 260 / Glossary Modular DR5 Installer Guide...
Page 267 Auto DN 123 Cadence 75, characteristics 145 Buttons deleting 145 Answer 59 length 145 Handsfree/Mute button 59 Auto-answer External line 60 AUTO DN 123 Cable Network Troubleshooting length 30 Cable routing 48 trunks 118 Cadences 75 Modular DR5 Installer Guide...
Page 268 Codes Delay in System Administration Camp timeout 141 Log 184 Delayed Ring Transfer 140 Configuration Disconnect Supervision 148 Answer mode 127 Held Line Reminder 139 Answer with DISA 128 Host 148 Call Handling 139 OSI 148 Modular DR5 Installer Guide...
Page 269 E & M trunks 124 Remote access 123 Signal setting 128, 129, 130 receiver inaccessible 21.2- - Direct Inward Dial (See DID) DTMF signaling Direct Inward System Access programming 129 (See DISA) Direct-dial DN length 144 Modular DR5 Installer Guide...
Page 270 E & M/DISA Trunk Cartridge 87 Handsfree/Mute 59 Emissions Headset Radiated 72 troubleshooting 203 Enabling 175 Hearing Aid Compatibility 72 Enabling the device 169 Held Line Reminder 139 Environmental requirements delay 139 on target lines 15 Hold Modular DR5 Installer Guide...
Page 271 31 Intercom buttons Line filters 10 default assignment 59 Line per set filters IO programming 137 Line pools1 31 Interconnect 72 Access I32 Interference 29 Access code priority over External line access code 150 length 150 Modular DR5 Installer Guide...
Page 272 Loop Start Trunk Cartridge on Hold 142 troubleshooting 209 troubleshooting 221 Loop start trunks 1, 119 as Prime line 5 Configuration requirements Names defaults 102 dial mode 129 Network Full Autohold 130 Configurations 17 Incoming calls 5 Private 22 Modular DR5 Installer Guide...
Page 273 Interval) Prime line Overflow Call Routing 133. on DID trunks 9 . . . on target lines 16 Overflow tone on Loop Start trunks 5 Cadence 75 programming 138 Prime Telephone misdialed 216 misdialed calls 222 Modular DR5 Installer Guide...
Page 274 On hold 142 Relay contacts 65 OSI 148 Remote access 122 Park prefix 140 busy tone 223 Park timeout 141 cos 10 Prime line 138 getting wrong tone 227 Prime telephone 133 dialing fillters 10 Privacy 133 Modular DR5 Installer Guide...
Page 275 Wiring chart 83 number required 36 Physical dimensions 37 wiring charts 89 Status 170 troubleshooting 210 Status Module 170 SAPS 30 Security 2, 10 System Administration Log cos 10 190,198 Dialing filters 10 Erasing 184 Service Modes Modular DR5 installer Guide...
Page 276 222 Features 202 Telephone Hung lines 215 Alarm 145 KSU 204 changing DN 69 Module Status 170 disabling 167 Music 221 display unreadable 208 no dial tone 214 enabling 169 Optional Equipment 202 installation 55 Modular DR5 Installer Guide...
Page 277 Index / 271 Paging 237 definition 4 DID 8, 120 Station Module 210 System Administration Log line numbers 117 Loop Start 5, 119 System Test Log 180 manual-answer 118 Telephone 207 Trunk Cartridge 205 Trunk Module 209 Upgrading software 46 Trunk Cartridges User Administration data...
Page 278 o o o o o o o o o o o o o o o o o o o o o o o o a o o o o a o o a Modular OR5 System Coordinator Guide...
Page 279 The Nor-star display buttons Programming details System Speed Dial Names Time and date Direct-Dial Capabilities Dialing Filters Remote access packages Telephone (Set) abilities Line abilities Class of Service (COS) passwords Service Modes Password Log Defaults Modular DR5 System Coordinator Guide...
Page 280 Service Modes Telephone features Using Norstar features Answering the telephone Related features What line indicators mean Rings you may hear Displays Prime telephone displays Displays Call Forward Related features Displays Call Information Related features Displays Modular DR5 System Coordinator Guide...
Page 281 Do Not Disturb Displays Feature Programming Displays Group Listen Displays Hold Host System Signaling Host system signaling codes Displays Line Pools Displays Line Redirection Related features Displays while redirecting lines Displays while canceling redirection Long Tones Displays Modular DR5 System Coordinator Guide...
Page 282 Displays Using Norstar remotely Examples Accessing Norstar remotely Using Norstar remotely Tones you may hear Controlling access to your Norstar system Voice Call Displays User cards G l o s s a r y Index Modular DR5 System Coordinator Guide...
Page 283 In addition to basic telephone service, your Norstar digital key system has many extra features that will greatly improve your off ice communications. Please take the time to read this guide. It will help you to learn the various tasks which a System Coordinator should perform.
Page 284 Setvice Representative. Enhanced Transfer There is a new procedure for using the Transfer feature in this system. If you are upgrading a Norstar Modular system, be sure to familiarize yourself with the new procedure. Modular DR5 System Coordinator Guide...
Page 285 Norstar line name that receives the call, received a message from either an internal Norstar user or a Voice Mail message from an external caller. can access Call Display information only if you...
Page 286 4 / Call Display services Depending on your requirements, Call Display information presents several convenient options. can answer using a personal greeting. You can also prepare yourself prior to answering the call by retrieving any relevant documents, or otherwise orienting yourself to the expected discussion.
Page 287 For instance, if certain lines are private to individuals, an attendant might wish to first view the line name to determine who the incoming call is for. Modular DR5 System Coordinator Guide...
Page 288 6 / Call Display services Call Log The Norstar Call Log feature uses incoming Call Display information to make a record of call details for follow-up. Call Log also records several other useful facts such as the time and date of the log entry, the number of repeated calls by the same...
Page 289 (l/C) from the attendant or another user, even though the administration setting is (Logging Set,: Thus the entries in their Call Log are specifically meant for them. Modular DR5 System Coordinator Guide...
Page 290 (assign log space (all lines to appear to all sets for example, 25.) at the CAP) Set Services Ringing Set Programming: [Feature] q one answered) Set Users Administration: Set Services (no lines assigned) Set Programming: Modular DR5 System Coordinator Guide...
Page 291 Call Display services / 9 Recommended configuration 2 Each Norstar user has a unique line appearing at their set. The users have a variety of requirements in terms of logging calls. Using 1-1 @ 18 the users can program logging capabilities specifically for their sets.
Page 292 Recommended configuration 3 The Norstar system has lines 1 and 2 appearing on all sets. The supervisor wants to log all calls for lines 1 and 2 at his/her set in order to analyze call traffic. Two users have been selected to return unanswered customer calls.
Page 293 For further information on Call Information, Call Log and Messages, see the Telephone features section. Programming actions are described in further detail in the Programming section. Modular DR5 System Coordinator Guide...
Page 294 12 / Call Display services Modular DR5 System Coordinator Guide...
Page 295 Reviewing programmed settings The Set Profile and Line Profile features help you to check your programming by allowing you to review the settings. For more information, see the Telephone features chapter. Modular DR5 System Coordinator Guide...
Page 296 While programming a telephone, you cannot use it to make or receive calls. While you are programming, other users of the Norstar system may use their telephones, but cannot program any memory keys. Determine programming requirements...
Page 297 The Norstar Programming Overlay is a paper cutout that labels telephone buttons used during programming. This makes it easier for you to recognize the button that you want. The Norstar Programming Overlay is provided at the end of this book.
Page 298 If the display shows a line number or internal number during programming, an example is shown in the Administration procedures. The default Norstar internal numbers may vary depending on the installed Norstar system. The defaults are: non-expanded Norstar systems...
Page 299 ( 8 . L o s D e f a u l t s I space for all telephones in the system. 9. Call Services 1 Call Services customizes the use of Call Display information at your telephone. Modular DR5 System Coordinator Guide...
Page 300 Entering Administration When your system is first installed, there is no password stored in the Norstar system. You are not prompted to enter a password as you enter Administration for the first time unless your Customer Service representative has already programmed one for your system.
Page 301 7. Password. 7 . P r e s s ( N e x t ] . The display shows Defaults. 8. Press INexf]. 9. Call Services. The display shows 9. Press [r]. The display shows Modular DR5 System Coordinator Guide...
Page 302 The Norstar Programming Overlay is located inside the back cover of this Guide. M7310 Telephone with M7324 Telephone with a Norstar Programming...
Page 303 Administration overview / 21 The Norstar display buttons Display buttons perform many functions. Depending on where you are in programming, one, two, or three display buttons may be available at any one time. Press one of the display buttons to select the function that you want.
Page 304 22 / Administration overview Programming details Entering numbers Numbers are entered from the Norstar telephone dial pad. The Line numbers must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example).
Page 305 @ until the cursor is positioned beneath the character that you want to correct. If you want to move the cursor back and delete a character, press 3. Repeat step 1 for the remaining characters. Modular DR5 System Coordinator Guide...
Page 306 Dial feature to program numbers used by only one or two people. ADMINISTRATION CODE Speed Dial number dial speed Line selection Display digits Speed Dial name Time and date Bypass restriction Defaults 1 You can program 70 System Speed Dial codes ranging from #Ol to #70. Modular DR5 System Coordinator Guide...
Page 307 System Speed Dial number. Pause and Run/Stop each use one character position; and Link, Timed Release, and Programmed Release each use two positions. For more information on using the features in System Speed Dial programming, see the Host System Signaling section in Telephone features. Modular DR5 System Coordinator Guide...
Page 308 After you have programmed a line selection for a System Speed Dial number, press [NexfJ and the display shows Press to change the setting. Options are Y (Yes) and N (No). Modular DR5 System Coordinator Guide...
Page 309 System Speed Dial Name allows you to assign a name to the stored System Speed Dial number. When the Display Digits setting is “No”, the programmed name is shown on the Norstar display when the System Speed Dial feature is used.
Page 310 Two lines cannot have the same name. If you enter a line name which has already been used, you hear an error tone, and the display shows Use unique name. Modular DR5 System Coordinator Guide...
Page 311 Names / 29 Telephone Names Personalize your office communication by assigning names to the telephones in the Norstar system. A telephone’s default name is its internal number, for example, 227. Begin with the display showing 1. Srs weed dial. 1 . P r e s s [ N e x t ] .
Page 312 7. Enter the first character of the name by pressing the more information, see the section in this chapter entitled Entering names. to the next external line. Press --> to move the cursor to the next position. Continue entering characters. Modular DR5 System Coordinator Guide...
Page 313 February would be entered as “2”. display is in English, and the hour entered is less than thirteen, the display prompts you to specify “am” or sure that it is set correctly. Norstar is programmed to allow for leap years. Modular DR5 System Coordinator Guide...
Page 314 Press [I. If the hour entered in step 5 is less than thirteen, the display shows a~ . 6. To switch the message to WI, press To switch it back to , press again. Modular DR5 System Coordinator Guide...
Page 315 . P r e s s [ N e x t ] . The display shows the day, for example Dar: 61. Set the date. a. Press A cursor replaces the number on the display. Enter the date using the dial pad. For example, press r;l f7]. Modular DR5 System Coordinator Guide...
Page 316 Direct-Dial telephone to each telephone in the system using the Capabilities section of Administration programming. The digit you dial in order to get the Direct-Dial telephone to ring can be programmed by your Customer Service representative. Modular DR5 System Coordinator Guide...
Page 317 Remote access packages control the numbers that can be dialed by remote users when they are calling into Norstar to use a Norstar line for placing calls. Modular DR5 System Coordinator Guide...
Page 318 (if defined). External users For a remote user,.who has dialed into Norstar on an auto-answer line (or a DID line), and passed through any DISA security, there are no restrictions on the numbers the user can dial.
Page 319 For example, removal of restriction 01 renumbers restrictions 01 to 48 as 01 to 47. has no effect on the contents of other filters into which the restriction was copied. Modular DR5 System Coordinator Guide...
Page 320 Where the filter is programmed as a default Filter setting in Capabilities programming Set abilities S e t f i l t e r : Line abil ities Line filter: Line abilities Modular DR5 System Coordinator Guide...
Page 321 Customer Service representative. Use the display button to select the Remote Page setting: N (No) or Y (Yes). Modular DR5 System Coordinator Guide...
Page 322 40 / Capabilities Programming hints ‘to 15). The limitations are: access to line pools or to remote paging. Unlike packages 01 to 15, package 00 cannot be changed. outgoing Line dialing filters (in still apply. Line abil ities) Telephone (Set) abilities Telephone (Set) abilities programming applies dialing filters and permissions to telephones.
Page 323 Use the [Show-] button, the display button and the dial pad to enter the number of the Dialing filter to be assigned as the Line/telephone filter. Programming hints 99). Line/set filters fall under this limitation. lines at telephones. Modular DR5 System Coordinator Guide...
Page 324 N (No) or Y (Yes). Programming hints A [Handsfree] button is automatically assigned to a telephone that is programmed with Full Handsfree. Full Handsfree is always disabled for an M7100 Telephone. Modular DR5 System Coordinator Guide...
Page 325 Page zone Each telephone can be assigned to one of six zones for receiving Page messages. A zone is any selection of Norstar telephones you want to group together, regardiess of location. Use the 1, 2, 3, 4, 5, 6, or NO.
Page 326 Call Forward On Busy Call Forward On Busy redirects an incoming call to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. Use the [Show] button, the...
Page 327 Call Forward No Answer Call Forward No Answer lets you redirect an incoming call to another telephone on your Norstar system when the call is not answered at your telephone. Use the [Show] button, the CHnNCiE display button,‘and the dial pad to program the internal number of the telephone that your calls are to be directed to.
Page 328 The telephone should be labeled to inform anyone using it that Hotline is active. A telephone’s Prime line, line pool access codes, and access to a line pool can be programmed by your Customer Service representative. Modular DR5 System Coordinator Guide...
Page 329 A remote access dialing filter can control dialing on incoming auto-answer trunks used for making tandem calls (that is, calling into Norstar to use one of its lines for placing calls). Employees can be allowed to telephone into a Norstar system on auto-answer lines, and call out on a line designated for long-distance calls to specific area codes.
Page 330 Internal users have a Class of Service associated with their telephones, in the sense that there are dialing filters associated with telephones, as well as line pool assignments. Internal use of a COS password affects only the telephone’s dialing capabilities. Modular DR5 System Coordinator Guide...
Page 331 Programming ,COS passwords Use the [Show] button, the display button, and the dial pad to program the six-digit sequences for each password. Use the display button to edit digit sequences you have entered. Modular DR5 System Coordinator Guide...
Page 332 The COS Remote package replaces the Remote Access package that would otherwise apply to a specific call. Use the display button, and the dial pad to program the Remote package. The default setting means that any Remote Access package already programmed still applies. Modular DR5 System CoordinatorGuide...
Page 333 Service Modes / 51 Service Modes Using Service Modes, you can control how the Norstar system responds to calls, depending on the time of day. Up to three different Service Modes can be programmed, each with unique ringing arrangements. Password:...
Page 334 A Service Mode name can be one to seven characters. Service Mode setting The Service Mode setting controls how the Service Mode is turned ON and OFF. Use the display button to select the setting: Manual, Automatic, or OFF. Modular DR5 System Coordinator Guide...
Page 335 Default stop and start times correspond to typical hours which may be required for a night Service Mode. Default Service Mode times Service Mode Start time Stop time Service Mode 1: Night 23:00 Service Mode 2: Evening 17:oo 23:00 Service Mode 3: Lunch Modular DR5 System Coordinator Guide...
Page 336 Extra-Dial telephone. Programming hints The Extra-dial telephone provides the option of assigning one more Direct-Dial telephone in the Norstar system for each operational Service Mode. Ringing You can assign additional telephones to ring for incoming calls on each external line, including target lines.
Page 337 The password is easier to remember if the digits correspond to the letters in a word. If you forget the Administration password, you are not able to access Administration programming. Call your Customer Service representative to assign a new Administration password. Modular DR5 System Coordinator Guide...
Page 338 Call Log at each telephone. Use the !I& display button to accept the settings and end Administration programming. The system automatically reallocates Log space. Reallocation of Call Log space may destroy Call Log data at telephones that lose space. Modular DR5 System Coordinator Guide...
Page 339 Changing the space allocation using Log Defaults will define the log space available to all telephones in the system. Unassigned log space is available in a Log Pool, and can be re-allocated in Call Services programming. Modular DR5 System Coordinator Guide...
Page 340: Call Services
Call Display information. Note: In order for a telephone to display the Call Display information for calls on an external line, that telephone must also be programmed to Ring for that line. Modular DR5 System Coordinator Guide...
Page 341: Telephone (Set) Services
Show External Voice Message If you subscribe to Voice Message services, you can access that service through your Norstar system. Show External Voice Message controls the display of External Voice Message waiting indication for each line at each telephone. Use the display button to select the setting: N (No) or Y (Yes).
Page 342: Voice Message Center Telephone Numbers
Depending on the services you subscribe to, Call Display information may contain up to three parts; the name of the caller, the number of the caller, and the name of the line in your Norstar system that the call is on. Use the...
Page 343: Copying Settings
Capabilities programming In addition to Line abilities and Set abilities, Norstar Capabilities programming can be copied for: Use the display button and the dial pad to identify the COPY source and destination of the copied information.
Page 344: Set Profile And Line Profile
Using Set Profile and Line Profile As many as four people in the Norstar system can use Set Profile or Line Profile at the same time. You may access Set Profile and Line Profile while on a call at your telephone.
Page 345: Programming You Can Review
Set Profile and Line Profile. Telephone internal number:internal 2 2 1 : 2 2 1 number or name name (if programmed) 221: C WHITE Line name external line number:external line Line001 : number or name (if programmed) Modular DR5 System Coordinator Guide...
Page 346 2. Enter the number of the line to be reviewed. Press to review programming for the first line FIRST number. The display shows, for example, if that name was programmed for the line. To exit Set Profile or Line Profile 1. Press (Feature]. Modular DR5 System Coordinator Guide...
Page 347: Using Set Profile
To review the next setting, press NEXT. The display shows 3. To see programming for Set Abilities, press SHOW. To display Line Access, as in step 2, press To return to the name of the telephone. press NEXT. Modular DR5 System Coordinator Guide...
Page 348: Using Line Profile
To review the next setting, press NEXT. The display shows 5. To see the programming for Service Modes, press SHOW. To display as in step 4, press BFII=K. Line abil ities, To return to the name of the line, press NEXT. Modular DR5 System Coordinator Guide...
Page 349: Programming Reminders
Programming reminders / 67 Programming reminders The Programming reminders are a record of programmable settings which Norstar users may need to know on a day-to-day basis. Fill out whatever sections are programmed and must be known. If more space is required to record the information, first photocopy the page before you begin.
Page 350: Norstar Telephones
68 / Programming reminders Page zone User name/location Internal number - - - - - - - - - - - - - - Modular DR5 System Coordinator Guide...
Page 351: Central Answering Position
Prime Telephone operator Internal number Lines answered at the Prime telephone Prime Telephone operator Central Answering Position CAP operator Internal number - - - - - - - - - - - - - - Modular DR5 System Coordinator Guide...
Page 352: Page Zones
70 / Programming reminders Page zones Location Page zone Line Pools Access code - - - - Miscellaneous programming Direct-dial telephone Direct-dial digit Call Park Prefix digit Modular DR5 System Coordinator Guide...
Page 353: Call Pickup Groups
Programming reminders / Call Pickup Groups Pickup Group Names of members of the group Modular DR5 System Coordinator Guide...
Page 354: Service Modes
- - - - - - - - - - - - - - Extra-dial telephone Extra-dial telephone Extra-dial telephone - - - - - - - - - - - - - - - - - - - - - Modular DR5 System Coordinator Guide...
Page 355 Private lines 175 Ring Type 120 Make calls to numbers outside Ring Volume 121 Telephone Admin. Lock 121 your Norstar system Dialing 123 Check the length of a call External line access code 123 Call Duration Timer 177 Host System Signaling 137...
Page 356: 74 / Using Norstar Features
74 / Using Norstar features Using Norsttir features To use a Norstar feature, enter the feature code and watch your telephone display for instructions. Different displays come up at different times, depending on how you invoke the feature and the choices you make while using the feature.
Page 357 Lock in Customizing your telephone. Dialing and Answering the telephone Many Norstar features require you to dial telephone numbers. The displays associated with dialing are listed in the Dialing section. if you see a display that is not listed with the feature you are using, look for it in the Dialing section.
Page 358 76 / Using Norstar features One button access You can program most Norstar feature codes onto telephone memory buttons so that you can use the feature by pressing a single button. See the procedures in the Feature programming section. Whenever the instructions tell you to enter a feature code, you...
Page 359: Answering The Telephone
Administration Programming and the external information available, either the caller’s name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the recipient‘s telephone. Modular DR5 System Coordinator Guide...
Page 360: Related Features
For more information, see Special telephones. Retrieving a Parked Call You can retrieve a parked call at any telephone in the system. If you do not wish to receive voice calls, turn on Voice Call Deny. Modular DR5 System Coordinator Guide...
Page 361: What Line Indicators Mean
A call is being redirected on one of your redirected lines. You cannot answer this call. See Line Redirection. T h r e e b e e p s ’ You are receiving a priority call. descending in tone Modular DR5 System Coordinaior Guide...
Page 362: Displays
You are connected to an external call. Line001 can press to transfer the call. The call on line 001 is being transferred to you by someone else in your Norstar system. Modular DR5 System Coordinator Guide...
Page 363 You have used the Call Queuing feature without picking up the receiver. Auto Handsfree has not been assigned to your telephone. You must use the receiver or (Handsfree to answer a ringing or camped call. Modular DR5 System Coordinator Guide...
Page 364: Prime Telephone Displays
For an explanation of Ring Again, see Dialing. Prime telephone displays If yours is a Prime telephone, you may see the following displays: The person at telephone 221 has forwarded a call to you using Do Not Disturb. Modular DR5 System Coordinator Guide...
Page 365 [j], pressing simply speaking. Modular DR5 System Coordinator Guide...
Page 366 On M7100 Telephones, you may answer a second call by pressing [HOldI. Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time. Modular DR5 System Coordinator Guide...
Page 367: Autodial
Autodial button. Continue to enter digits until the number is complete. Press digit. Press m or [Hold] when you are finished. The memory allotted to Autodial numbers in your Norstar system is full. Modular DR5 System Coordinator Guide...
Page 368 The number is stored on the button. Notes If the power to your Norstar system is off for more than three days, Autodial numbers may be lost from the memory. Modular DR5 System Coordinator Guide...
Page 369 You can copy the telephone number from a Last Number Redial button or Saved Number Redial button onto an Autodial button. Simply enter the Last Number Redial feature code or Saved Number Redial feature code when the Autodial feature asks you to enter a number. Modular DR5 System Coordinator Guide...
Page 370: Call Forward
Your call will ring at that person’s telephone even though they are forwarding their calls. Related features Do Not Disturb You can use the Do Not Disturb feature to forward your calls to the Prime telephone. Modular DR5 System Coordinator Guide...
Page 371: Displays
Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system. Line redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Norstar system. Displays You will see some of the following displays while forwarding your calls.
Page 372 Calls that are redirected by Line Redirection are not affected by any of the Call Forward features. Modular DR5 System Coordinator Guide...
Page 373: Call Information
For a two-line display, continue to press to display VIEW more information about the call. Display Call Information for a call on hold To obtain information about your held call, press The display shows Select the line on hold. Modular DR5 System Coordinator Guide...
Page 374: Related Features
If you answer before the Call Display information is available on your display, and you press [Feature] D rl /Y-J, you will only see the line number or line name. Modular DR5 System Coordinator Guide...
Page 375: Call Log
Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Modular DR5 System Coordinator Guide...
Page 376 For example, you may want to: record a caller’s information without using paper and pencil, record only selected calls that you personally choose, as opposed to using Call Log automatically, and quickly record caller information before a caller hangs up. Modular DR5 System Coordinator Guide...
Page 377 When Autobumping is ON, a new log entry causes the first entry to be deleted. If Autobumping is OFF, your Norstar system will not log new calls when your log is full. To turn Autobumping ON, press [Feature] r](1 a.
Page 378 Place a call Navigate to the log item for the number that you want to dial. Display the number and edit it if necessary to make it Press an external line or line pool button. Modular DR5 System Coordinator Guide...
Page 379 Using your Password to enter Call Log Press (Feature] [BI F] (2) to enter Call Log. If you have programmed a password, Password: - appears. Enter your four-digit password. Change your password Press [Feature] F] [8] [5]. The display shows Modular DR5 System Coordinator Guide...
Page 380: Related Features
This is a Call Log item with its sequence number. When the first digit is underlined, it is a new item. This indicates that the call was answered. NEXT ERME MORE This indicates a long distance call. Modular DR5 System Coordinator Guide...
Page 381 Log. This display shows that this call was answered at telephone 227. This display shows that this call was manually logged. This display shows that this call was not answered. Your Call Log is empty. Modular DR5 System Coordinator Guide...
Page 382 The calfer’s number is private. number On an M7100 ‘Telephone, the active call must be released before entering Call Log. call The caller’s name and number are Unknown unknown. The caller’s name is unavailable. Unknown name Modular DR5 System Coordinator Guide...
Page 383 The long distance indicator, as well as the caller’s name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company. For tips on programming Call Logs, see the Call Displaygervices section. Modular DR5 System Coordinator Guide...
Page 384: Call Park
You have entered an invalid retrieval code. There was no call on the retrieval code you entered. You have attempted to park a call, but there are no calls at your telephone. Modular DR5 System Coordinator Guide...
Page 385 If the Call Park Prefix is set to None, parking is disabled. Your installer also sets the Call Park Callback delay in Configuration programming. External calls parked for longer than the program delay are returned to your telephone. Modular DR5 System Coordinator Guide...
Page 386: Call Pickup
Enter the internal number of the ringing telephone. Group Pickup Your Norstar system can be divided into as many as nine Pickup groups. If you are a member of a pickup group, you can pick call that is ringing at any telephone in your pickup group: Press [Feature] 0 a.
Page 387 Trunk Answer. If a call is ringing on an Answer button, you can use Directed Pickup to answer the call by entering the internal number of any member of the Answer group. Modular DR5 System Coordinator Guide...
Page 388 If there is more than one incoming call on lines in a Service Mode, the Trunk Answer feature picks up the external call that has been ringing the longest. The System Coordinator can assign telephones to one of nine Pickup groups in Administration programming. Modular DR5 System Coordinator Guide...
Page 389: Call Queuing
The system connects you to the call that has the highest p r i o r i t y . Notes Call Queuing answers incoming calls before callback and camped calls. Call Queuing can be programmed onto a memory button. Modular DR5 System Coordinator Guide...
Page 390: Camp On
On the M7100 Telephone, just pick up the receiver. You have tried to camp an internal call. You can only camp external calls. ‘Camp to: Dial the number of the internal telephone to which the call will be sent. Modular DR5 System Coordinator Guide...
Page 391 Queuing to answer a camped call, external calls are answered before the camped call. Camped calls appear on a line button on the receiving telephone, if one is available. If not, there is just a message on the display and Camp tones. Modular DR5 System Coordinator Guide...
Page 392: Conference
Press (Rls. The call is disconnected. To speak to the remaining party, press the line button of the held call, or for the M7100 Telephone, press [Hold]. Modular DR5 System Coordinator Guide...
Page 393 Conference / 111 Independently hold two calls For all Norstar telephones except- the M7100 Telephone, you can put the two people on hold independently so that they cannot talk to each other. Press the line button of one person. The other person is automatically put on hold.
Page 394: Related Features
(Unsupervised Conference) by pressing or entering the Transfer feature code. You have tried to set up a conference Make calls first call, without having made the calls that are to be connected. Make both calls first. Modular DR5 System Coordinator Guide...
Page 395 To split a conference, press (Feature1 [;;7 (3. Then, press You cannot independently hold two calls. You cannot join an existing two-party call to establish a Privacy conference although you can use the Privacy feature for calls at your telephone. Modular DR5 System Coordinator Guide...
Page 396 This means that you cannot split a conference set up using Privacy. In certain situations, you may experience lower volume levels when using the Conference feature with two external calls. Modular DR5 System Coordinator Guide...
Page 397: Cos Password
Notes If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. Class of Service passwords can give you access to features not available with the regular Class of Service.
Page 398: Customizing Your Telephone
You can set the contrast level of your telephone display. Press [Feature] F1 r] . Choose the contrast level you like best. The number of contrast levels available varies from one Norstar telephone to another. This is the display you will Isee in Contrast adjustment.
Page 399 Pre-Dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the receiver. Modular DR5 System Coordinator Guide...
Page 400 Press [Feature] r+] F] [o] (21. Each Norstar system supports English and one alternate language. Norstar systems are available with either French or Spanish as the alternate language. Button caps are available in both alternate languages. You can select either English or the alternate language at each telephone.
Page 401 Handsfree/Mute button, or an Answer button. Press the button of the line you want to move. Press or (Feature1 QUIT when you have finished moving lines. Modular DR5 System Coordinator Guide...
Page 402 . answering machines. Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely. (For more information, see the section Using Your Installer sets your lines to pulse or tone dialing in Configuration programming.
Page 403 Music, Send Message, Ring Again, Privacy, and Trunk Answer features. None (No Administration Lock) allows you to access all features that are programmed for your telephone. The System;: Coordinator assigns Administration Lock to each telephone in Administration programming. Modular DR5 System Coordinator Guide...
Page 404: Related Features
You can program feature codes onto your telephone’s memory buttons using the Feature programming feature. Speed Dial programming You can program personal speed dial numbers onto speed dial codes 71 to 94 using the Personal Speed Dial programming feature. Modular DR5 System Coordinator Guide...
Page 405: Dialing
If you can’t get through to someone on your Norstar system because their telephone is busy or there is no answer, you can have the Norstar system tell you when they hang up or next use their phone. Press jFeature] [2 before you hang up.
Page 406: Related Features
If you get a busy signal when you call someone in your office, you can interrupt them using Priority Call. Speed Dial The Speed Dial feature lets you dial programmed numbers by entering speed dial codes. Modular DR5 System Coordinator Guide...
Page 407: Displays
/ C a n ’ t ring again1 current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. Modular DR5 System Coordinator Guide...
Page 408 You can only save numbers that you have dialed yourself. You have tried to use Saved Number Redial, but have not first saved a telephone n.umber. The Saved Number Redial memory is empty. Modular DR5 System Coordinator Guide...
Page 409 Last Number Redial or Saved Number Redial feature code when the Autodial feature asks you to enter a number. Each telephone can save only one number at a time with Saved Number Redial, not one number for each line. Modular DR5 System Coordinator Guide...
Page 410: Do Not Disturb
Once you turn Do Not Disturb on, calls will be forwarded to the Prime telephone only if there is no other telephone on which the line appears. (The Delayed Ring Transfer feature transfers all unanswered calls to the Prime telephone after a specified time.) Modular DR5 System Coordinator Guide...
Page 411: Feature Programming
For all telephones other than the M7100 Telephone, press the button you want to know about. Read the display. When you are labeling or replacing a button cap, activate Button Inquiry so that you won’t accidentally activate a feature. Modular DR5 System Coordinator Guide...
Page 412: Displays
The feature has moved to the button you just programmed. Its original button is blank. You cannot program an autodialer or feature button while you are on a call. Modular DR5 System Coordinator Guide...
Page 413 Answer button, or Handsfree/Mute button, is available for programming features. The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with @ except Language Choice and Contrast Adjustment. Modular DR5 System Coordinator Guide...
Page 414: Group Listen
Keep the receiver away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press the a button to prevent feedback when hanging up. You can switch a Group Listen call to Handsfree by pressing Listen feature code again. Modular DR5 System Coordinator Guide...
Page 415: Handsfree/Mute
Regular call to Handsfree You can turn any regular call into a handsfree call. Press [Handsfree] a.nd hang up the receiver. Handsfree to regular call You can turn a handsfree call into a regular call. Lift the receiver. Modular DR5 System Coordinator Guide...
Page 416 This limits the amount of disruptive background noise. A Handsfree button is assigned to a telephone by the System Coordinator in Administration programming. The Handsfree/Mute feature is not available on M7100 Telephones. Modular DR5 System Coordinator Guide...
Page 417: Hold
(for example, tones or music). When the person you were talking to returns you will hear them through your telephone speaker. Lift the receiver and talk. Modular DR5 System Coordinator Guide...
Page 418 The M7100 Telephone cannot retrieve a call placed on hold by another telephone. If the Automatic Handsfree feature has been assigned to your telephone, use the Handsfree/Mute feature instead of Listen on Hold. Modular DR5 System Coordinator Guide...
Page 419: Host System Signaling
Speed Dial codes. Host system’ signaling codes Link If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code.
Page 420 You will return to dial tone. The Timed Release symbol (#) takes up two of the spaces in a programmed dialing sequence. Modular DR5 System Coordinator Guide...
Page 421: Displays
If your external telephone lines are programmed for Pulse Dialing, you can temporarily switch to Tone Dialing by pressing after selecting the line. Tone Dialing lets your Norstar telephone communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines.
Page 422: Line Pools
You have tried to access your line pool, but there are no lines in the line pool or all the lines are busy. Use Ring Again or call again later. Modular DR5 System Coordinator Guide...
Page 423 The indicator turns off when a line becomes available. Your Norstar system can have 15 line pools, and a telephone can be programmed to access any number of them. You can use a line pool only to make external calls.
Page 424: Line Redirection
Norstar system. Line redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward. Displays while redirecting lines You will see some of the following displays while programming Line Redirection.
Page 425 You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Modular DR5 System Coordinator Guide...
Page 426 Continue to press the lines that are to be redirected. Press x or [I when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Modular DR5 System Coordinator Guide...
Page 427: Displays While Canceling Redirection
Line Redirection, but none of the Norstar call handling features will be available until the feature times out. If you need to use a Norstar feature to process the call, you must quit Line Redirection programming by pressing the F-1...
Page 428 The system can be set up so that redirected calls give a brief ring on telephones in the Norstar system as they are redirected. These calls cannot be answered within the system until you cancel redirection.
Page 429: Long Tones
Notes Long Tones can be used on any call except a conference call. You can use internal lines of the Norstar system to activate a device connected to an Analog Terminal Adapter (ATA) in another area of your office; or external lines to access devices outside the Norstar system.
Page 430 Messages The Messages feature allows you to leave a message on the display of another Norstar telephone, and lets you know if you have any messages waiting. The Messages feature uses a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to a Voice Message service with visual Message Waiting Indication).
Page 431 Enter the internal number for the message that you want to cancel. Notification of message(s) If another user in your Norstar system or your Voice Message Center has sent you a message, your display reads If you also have items in your Call Log, your display reads Messages 8( Cal 1s.
Page 432 NEXT to see the next message. Press You have tried to send a message to a Can’t send, msg not have a display so it cannot show a message. You have entered an invalid number when attempting to cancel a message. Modular DR5 System Coordinator Guide...
Page 433 Press review or erase messages you have sent. Press @Q to send a new message. Enter the internal number of the Message t,o: telephone to which you would like to send a message. Modular DR5 System Coordinator Guide...
Page 434 Notes You can send up to four messages to different telephones, including your Voice Message Center. If your telephone is a Direct-dial telephone or a Central Answering Position, you can send messages to 30 telephones. Modular DR5 System Coordinator Guide...
Page 435 If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. Modular DR5 System Coordinator Guide...
Page 436 Buttons , Feature button You use the Feature button to invoke Norstar features. See the Using Norstar features section. Hold button You use the Hold button to put calls on hold. See the Hold section.
Page 437 [ H o l d ] . Programmed Feature Buttons Programmed feature buttons allow you to invoke Norstar features by pressing a single button. See the Feature Programming section.
Page 438 To change to a Handsfree call while you are on a call using your headset, unplug your headset. Your telephone’s microphone and speaker turn on and the call becomes a Handsfree call. (It is a good idea to put the call on hold while you do this.) Modular DR5 System Coordinator Guide...
Page 439 Not all hearing aids are optimized for use.with a Note: telephone. Wall Mounting Most Norstar telephones can be mounted on a wall. Contact the Installer or Service Representative if you wish to have any telephones in your system wall-mounted. Modular DR5 System Coordinator Guide...
Page 440 Page 158 I Page Make a page announcement You can make announcements over the Norstar system. Press [Feature] a Choose a page type. If necessary, choose a zone. Make your announcement. Press mj. Page types are : through the telephone speakers (Internal Page)
Page 441 This allows you to control optional equipment with the Long Tones feature. Each Norstar telephone can be assigned access to Paging and is assigned to one of six page zones, or to none, in Administration programming.
Page 442 The party you are calling eight seconds to decide whether to accept or reject you? Priority Call. The telephone you are calling is already in a Priority Call or is unable to receive Priority Calls. Modular DR5 System Coordinator Guide’...
Page 443 If the telephone receiving the Priority Call is in a conference call, the other two parties are automatically put on hold when the Priority Call is accepted. The System Coordinator gives a telephone permission to make Priority Calls in Administration programming. Modular DR5 System Coordinator Guide...
Page 444 Service Modes [Feature] /iiT] /7-j Switch to a service mode You can use Service Modes to make your Norstar system behave differently at different times of day. For instance, all incoming external calls can be directed to a security guard’s telephone during the night, or calls to one receptionist can be directed to another receptionist during lunch.
Page 445 (unless that Direct-dial telephone is also a Control telephone). and “Evening”. You can change these names to suit yourself. In addition, there is normal service when no service modes are active. Modular DR5 System Coordinator Guide...
Page 446 Installer in Configuration programming or by the System Coordinator in Administration programming. Alarm telephone An Alarm telephone is a Norstar telephone with a two-line display to display Norstar’s system alarm codes, should they occur. If an alarm message appears on the Alarm telephone’s display, follow these instructions: Record the alarm number.
Page 447 Direct-dial telephone. Each Norstar Direct-dial telephone can send up to 30 messages and each can invoke Service Modes to activate the Extra-dial t e l e p h o n e .
Page 448 Prime line, there must be an external Prime line assigned to the telephone. if not, the Hotline call will fail. The System Coordinator sets up the Hotline telephone, the telephone number it dials, and the line on which that number is dialed, in Administration programming. Modular DR5 System Coordinator Guide...
Page 449 Prime telephone Each line in a Norstar system can h&e a telephone assigned to it as a Prime telephone. Calls not answered at their normal destinations are transferred to the Prime telephone. The Prime telephone is usually the telephone on the receptionist’s desk and...
Page 450 If you want to include a line selection for this number, select the line or line pool. For the M7100 Telephone, you can select a line only. Enter the number you want to program. Press w or [Hold]. Modular DR5 System Coordinator Guide...
Page 451 (01-94). The line associated with the speed Line in use dial number you are trying to use is busy. number stored There is no number stored on the Speed Dial code you have dialed. Modular DR5 System Coordinator Guide...
Page 452 Speed Dial numbers may include line choices and Host System Signaling codes. Speed Dial numbers are subject to the same Class of Service as regularly dialed numbers. System Speed Dial numbers can be programmed to bypass dialing restrictions. Modular DR5 System Coordinator Guide...
Page 453 Normally, Speed Dial numbers are shown on the display while they are being dialed. System Speed Dial numbers may be programmed to show a Speed Dial name instead of the number, keeping the actual number confidential. Modular DR5 System Coordinator Guide...
Page 454 Automatic telephone relocation If Automatic telephone relocation is enabled, you can move your telephone from one Norstar jack to another without it losing any of its custom programming. Your Installer enables Automatic telephone relocation in Configuration programming.
Page 455 Press [Feature] 1;;1 r[ [s . Class of Service The Class of Service for a call consists of all the Norstar features and lines available to you for that call. This is determined by the features assigned to the telephone in Administration programming, including all Dialing Filters and Remote Access Packages.
Page 456 174 / System features Disconnect Supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your Installer assigns disconnect supervision to lines in Configuration programming.
Page 457 (Handsfreel. This is your Prime line. Ringing Line Preference Each telephone ih the Norstar system can be programmed to ring or remain silent for incoming calls on any external lines that appear on the telephone.
Page 458 Overflow Call Routing If a call comes in for a target line that is busy, Norstar routes the call to the Prime telephone for that target line. If there is no Prime telephone assigned to the target line or if a call cannot be directed to a target line, the call will go to the Prime telephone for the incoming trunk.
Page 459 You have not made a call since your telephone’s clock was last reset. The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds. The display shows the present time. Modular DR5 System Coordinator Guide...
Page 460 178 / Transfer Transfer Transfer a call You can transfer a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar: Make a call, answer a call or take a call off hold. Press 1-1 F] a (or [Transfer] if programmed).
Page 461 Do Not Disturb active on their telephone. Press or the flashing line button to reconnect to the call. On the cancellation code ((Feature1 [;;7 a a) to reconnect to the call. Modular DR5 System Coordinator Guide...
Page 462 You cannot transfer the call because of telephone or line restrictions. Once you have invoked the transfer feature you must complete the transfer actions before you can access a new feature, answer another alerting call or select an outgoing line. Modular DR5 System Coordinator Guide...
Page 463 You can establish an Unsupervised Conference whether the other two people are inside or outside the Norstar system. However, if both of the other people are outside the system there are some restrictions: at least one of the outside callers must have called you and that call must be on a disconnect supervised line.
Page 464 Using Norstar remotely You can use the lines, and some of the features, of a Norstar system from outside that system. You can do this over the public telephone network when you are away from the office, or you can call into a Norstar system in another office from your own Norstar system over a private network.
Page 465 Using Norstar remotely / 183 Over a private network You can access Norstar remotely using a private network line. Select the private network line or the line pool that contains private network lines. Dial the number, if any, needed to access the remote system.
Page 466 184 / Using Norstar remotely Tones you may hear Busy tone The number you dialed on the Norstar system is busy. Your call will be disconnected after five seconds. You may: dial tone enter the DISA DN followed by a COS password to change your Class of Service.
Page 467 DISA. If you are setting up access to your system from another Norstar system over a private network, you may not need DISA. If you set up your E&M trunk to answer without DISA, callers from remote Norstar systems will receive system dial tone immediately.
Page 468 If the Loop start trunk used for Remote Access is set to will hear ringing instead of a stuttered or the system dial tone. If you use one Norstar system to cafl remotely into another you press (Feature], you will invoke the features of the local system, not the remote one.
Page 469 You can prevent your telephone from receiving Voice Calls. Press [Feature] [8] F] . Voice Calls will ring like regular internal calls. Your other calls will proceed normally. Cancel Voice Call Deny You can cancel Voice Call Deny. Press [Feature] F] m le. Modular DR5 System Coordinator Guide...
Page 470 Call Forward mode; it is in Do Not Disturb mode; it has Voice Call Deny turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. Notes Once you have answered a Voice Call, you can put it on hold, transfer it, or otherwise treat it as a normal call.
Page 471 Modular DR5 Telephone Feature Card / 189 Using a 1 . Press (Fealore], and enter the desired feature code on the dial pad. Press the programmed memory button. feature 2. Follow the display messages. Note: On M7310 and M7324 Telephones, some features are also available on the display buttons.
Page 472 190 / Modular DR5 Telephone Feature Card Changes the position of a line button. Remember to switch the Moving Line button caps after the line button is moved. Lines cannot be moved Buttons to positions occupied by [IntercomI, IHandsfreeJ, or (Answer] buttons.
Page 473 Release retain the use of the line for another call. You can use your Norstar system even when you are not in the office to make calls or use Calling the paging feature. You may be required to enter a Class of Service password to get onto the system.
Page 474 192 / Modular DR5 Telephone Feature Card Duration Briefly displays the length of your current call. If your telephone is Call idle, the length of your most recent call is displayed. Timer O p e n s y o u r C a l l L o g t o v i e w s t o r e d c a l l e r i n f o r m a t i o n . T h e C a l l Call Log Log displays use special characters.
Page 475 Modular DR5 Telephone Feature Card / 193 Sends your calls to another telephone in your Norstar system. Call Forward Cancel I-1 F;7 a Camp-On: Re-routes a call to another telephone even if all its lines are busy. Line Redirection: Redirects one or more lines on your telephone so that calls coming in on the line(s) are directed to one or more locations outside the Norstar system.
Page 476 When Privacy is ON, other Norstar users with the same line are prevented from joining your current external call. If Privacy is OFF, other Norstar users with the same line can join in on your external call by pressing that line button. Enter the.feature code a second time to restore the original setting.
Page 477 2. If you are using a line pool which connects you to the public network, dial the telephone number of the person you want to call. If you are using a line pool that automatically connects you to another Norstar system, see Using Norstar from outside the office.
Page 478 196 / Prime Telephone User Card What is a Prime A Prime Telephone can be any Meridian Norstar* telephone that has been assigned to provide a backup answering service for incoming external calls. Telephone? An external call rings at a Prime Telephone when the call is not answered at any other telephones with that call’s line appearance.
Page 479 3. To return to a previous call: Press the external line button of the call on hold. 4. Continue to answer incoming calls. 5. Press m when you are finished with the call you are on. Modular DR5 System Coordinator Guide...
Page 480 The Held Line Reminder message He1 1 is repeated periodically after the first message He1 appears. This message is accompanied d br KFlREN by the same tone used with the Camp-On feature (two quick beeps). Modular DR5 System Coordinator Guide...
Page 481 You have just answered a call for someone else. What do you do next? Y o u r You can: Transfer the call to another telephone within your Norstar network, or outside the Norstar system. Camp the call on another Norstar telephone.
Page 482 200 / Prime Telephone User Card If the Norstar telephone you want to transfer the call to is busy on another Camping the call call, you may want to camp the call on that telephone. The person receiving the camped call will hear Camp-On tones (two quick beeps).
Page 483 You can then try again to place a call. Some of the many special.features which Norstar provides may be particularly Working with other useful to you. Some of these features, however, are only available if assigned features during Configuration or Administration programming.
Page 484 The Meridian Norstar Telephone User Cards show you how to: Meridian Norstar Feature Card lists the feature codes and describes the features. The Meridian Norstar Busy Lamp field (BLF) User Card describes how to use the Busy Lamp Field. The Meridian Norstar Central Answering Position (CAP) User Card describes how to use Central Answering Position modules.
Page 485 3. While the telephone is ringing, press -4 to adjust the volume. 4. Press (Feature1 to store the ring. louder 1. Press 1+1[ when using the receiver or the speaker. Adjusting receiver or telephone speaker softer louder volume Modular DR5 System Coordinator Guide...
Page 486 The second call is automatically put on hold. To hold a call 1. Press [noldj . 2. Press (Hold] again to return to the call on hold. Check the display for confirmation or additional information. Modular DR5 System Coordinator Guide...
Page 487 4. Label your new button. Features Press [Feature FJ (FJ . 3. Press (Feature] and the feature code. 4. Label your new button. Erasing memory buttons Press (Feature1 F] (FJ, 3. Press [-I to erase the button. Modular DR5 System Coordinator Guide...
Page 488 3. While the telephone is ringing, press 1-1 to adjust the volume. level 4. Press [Feafurej to store the ring. louder when using the receiver or the speaker. Adjusting receiver or 1. Press 1-14:)~ telephone speaker softer louder volume Modular DR5 System Coordinator Guide...
Page 489 M7208 User Card / 207 About line buttons buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom buttons External calls using numbered Line buttons 2. If b appears beside an Intercom 1.
Page 490 1. If you are on a call or an open line with dial tone, press [Hold] or IRlsJ . 2. Press (Ratun] FJ a. 3. Press the memory button you want to erase. 4. Press [Hold] to erase the button. Modular DR5 System Coordinator Guide...
Page 491 2. Press 0, a, .FJ or a to hear the different types of rings. and volume level 3. While the telephone is ringing, press 1-1 to adjust the volume. 4. Press OK to store the ring. softer louder Modular DR5 System Coordinator Guide...
Page 492 1. Pressa line button without ,, then dial your call. Dialing without 2. When answered, pick up the receiver, or press [Handofrse]. lifting the handset 3. If the call is not answered, or the line is busy, press @. Modular DR5 System Coordinator Guide...
Page 493 Press 1-1 Fl r;l. Press (Feature1 F] Q . Press a memory button. Press the memory button you want to erase. Press 1-1 and the feature Press OK to erase the button. code. Label your new button. Modular DR5 System Coordinator Giride...
Page 494 2. Press a, Q , m or f7J to hear the different types of rings. and volume level 3. While the telephone is ringing, press -1 to adjust the volume. 4. Press OK to store the ring. louder Modular DR5 System Coordinator Guide...
Page 495 1. Press a line button without b, then dial your call. Dialing without 2. When answered, pick up the receiver, or press [Handsfree]. lifting the handset 3. If the call is not answered, or the line is busy, press @. Modular DR5 System Coordinator Guide...
Page 496 1. If you are on a call or an open line with dial tone, press [j or fKJ. 2. Press (Featureln Fj . 3. Press the memory button you want to erase. 4. Piess OK to erase the button. Modular DR5 System Coordinator Guide...
Page 497 Access code: A sequence of Line Redirection can be used characters used to gain entry from that telephone. into any type of Norstar system programming. Analog Terminal Adapter Administration: A program that connection of analog...
Page 498 Automatic Dial: A feature that enabled by your Customer allows you to dial without having Service representative. to pick up the receiver or select a line. You must have a Prime line to use Automatic Dial. Modular DR5 System Coordinator Guide...
Page 499 You can obtain information Bypass Restrictions: A about ringing, answered, or held that allows you to override any Call Restrictions applied to calls. specific System Speed Dial numbers. Bypass Restrictions can be turned on in Administration programming. Modular DR5 System Coordinator Guide...
Page 500 Call Park is delay before a camped call is disabled. Call Park prefix is returned to the telephone that assigned by your Customer camped the call. This delay is Service representative. set by your Customer Service representative. Modular DR5 System Coordinator Guide...
Page 501 Glossary / 219 Capabilities: A section heading Class of Service (COS): in Administration programming, A set of Norstar features and that covers the dialing filters, lines available to the user for a remote access packages, set call. The Class of Service for a...
Page 502 Class of are changed from their defaults Service password to gain access to the system. See and by your Customer Service Remote Access. representative. In this manual, default settings are shown in text. bold Modular DR5 System Coordinator Guide...
Page 503 Glossary / 221 Direct-dial: A feature that lets assigned to the Norstar Direct you dial a designated telephone in your Norstar system with a Inward System Access facility. If a caller dials a number that is single dig.it. A-s many as five...
Page 504 You can have one cartridge which connects Trunk Extra-dial telephone for each of modules and Expansion the three service modes. modules to the Key Service Unit. External call: A call to a destination outside the Norstar system. Modular DR5 System Coordinator Guide...
Page 505 Headsets do something that selects another line. Full Autohold is are not Norstar components and activated by your Customer must be supplied by the Service representative. customer. Modular DR5 System Coordinator Guide...
Page 506 Intercom button: A button that Customer Service provides access to internal lines representative. used for calls within a Norstar system and access to external lines through a Line Pool or HF Answerback: See external code. A telephone may Handsfree Answerback.
Page 507 Norstar. The number that identifies a Line KSU can function on its own as Pool. Line Pool access codes a basic system (with 24 Norstar are assigned by your Customer telephones and 8 external Service representative. lines), or with the addition of a...
Page 508 Unit to provide music for the Music on Hold and Background equipped with a Busy.Lamp Music features. A music source Field. is not part of the Norstar system and must be supplied by the M7324 Telephone: A telephone customer. with a two-line display, three...
Page 509 Remote Access with representative. DISA. Passwords are also required for System Startup and Overlay: See Norstar Administration programming. Programming Overlay. See Cl-ass of Service password. a 15second delay in a dialing sequence on an external line. Modular DR5 System Coordinator Guide...
Page 510 Private line telephone by your Customer by your Customer Service Service representative. representative. The line cannot appear on any other telephone, except the Prime telephone for that line. Private lines cannot be placed into Line Pools. Modular DR5 System Coordinator Guide...
Page 511 Customer Service Programming Overlay: See representative. Remote access: The ability to Programming reminder: A dial into a Norstar system from chart on which you can record outside the system and make some commonly-used settings use of selected Norstar from Administration features.
Page 512 Run/Stop. When you press it again, the system dials the digits following the Run/Stop. Remote User: A person who calls into a Norstar system from a telephone outside that system and uses Norstar features or lines. See Remote Access. SAPS: See Station Auxiliary Power Supply.
Page 513 Administration programming. It buttons on the upper half of the also includes the setting programmed by your Customer shift button to store or access Service representative. features on the top half of the dual-memory buttons. Modular DR5 System Coordinator Guide...
Page 514 Norstar telephones. The programming to defaults. When Time and Date can be changed a Norstar system is first installed in Administration programming. and powered up, System Startup must be performed before any programming can be Transfer: A feature that lets you done.
Page 515 If an external caller remind them that their hangs up, the Norstar system microphone is open. does not detect the disconnection and does not hang up its line. See Disconnect Supervision. Modular DR5 System Coordinator Guide...
Page 516 234 / Glossary Modular DR5 System Coordinator Guide...
Page 517 1 5 4 indicators 79 Long tones 147 Line 155 Autobumping 95 Memory 154 Programmed 155 Buttons 155 Release 155 Feature description 85 Volume 155 Host System Signaling 87 losing data after power failure 86 Modular DR5 System Coordinator Guide...
Page 518 49 displays 104 Remote package 50 Security 48 Feature description 104 User filter 50 Priority of alerting calls 106 Call Pickup (group) with DISA DN 48 programming 43 Conference Call Queuing displays 112 Modular DR5 System Coordinator Guide...
Page 519 Call Pickup 105 Directory Numbers) Priority call 160 External call Service modes 162 ringing 79 Dialing External line Access Code 123 direct dial 123 External lines displays 125 Line/telephone filter 41 Pulse or Tone 120 Modular DR5 System Coordinator Guide...
Page 520 7 9 Group Pickup Internal numbers (See Feature description 104 Directory Numbers) Page 159 Handsfree Answerback 43 Automatic 43 Language choice 118 Etiquette 134 Last Number Redial Full Handsfree 42 Feature description 123 Modular DR5 System Coordinator Guide...
Page 521 Message Waiting 11 Prime 175 Messages Private 175 Answering 148 Ringing preference 175 displays 150 Target 176 Erasing 148 Hung lines 174 Feature description 148 Link 137 Sending 148 Feature description 137 Music on Hold 136 Modular DR5 System Coordinator Guide...
Page 522 Line redirection 143 Voice Call 188 Pre-Dial 117 in seruice Prime Line 175 Call forward 89 Hotline 46 Camp on 109 Prime telephone 78, 167 Numbers Priority Call entering 22 Feature description 160 viewing 22 ring 79 Modular DR5 System Coordinator Guide...
Page 523 52 for Internal Users 35, 36 Telephone filter 34,40, 41 number of 37 Ring Again Trunk Answer 54 Feature description 123 using display buttons 21 Ring type 121 Programming Record 15 Pulse dialing 120 Modular DR5 System Coordinator Guide...
Page 524 Standard Dial 117 Time Supervision 174 display 177 System Speed Dial Feature description 177 bypassing restrictions 27 T i m e d R e l e a s e changing name 27 Feature description 138 Modular DR5 System Coordinator Guide...
Page 525 Voice Call Deny 78 with announcement 178 Voice Message Center Transfer denied lines 60 Transfer 181 telephone numbers 60 Trunk Answer Volume Feature description 104 Button 155 programming 54 Your 1 ist full Message 152 Line redirection 144 Modular DR5 System Coordinator Guide...
Page 526 Modular DR5 System Coordinator Guide...
Page 527 Modular Programming Record Note: This Programming RecOrd is to be used with the Norstar Technical Training Course.
Page 528 Sales Representative: Customer/Company: Telephone: Address: Issue Date: Telephone: Installer: Billing Number: Installation Date: System Coordinator: N o t e s : Enter the quantity into the box (leave empfy if none). Expansion Cartridge, 2-Port M7310 Expansion Cartridge, 6-Port M7324 Trunk Cartridge Trunk Module Analog Terminal Adapter (ATA) for single line phone _ Station Module...
Page 530 Enter the number of the line to be programmed. A line number must be two digits in length. A one digit line number requires a leading Line # zero (examples: Line # QJ , or Line # 14). Choose one of the following: Check box if line can be assigned to any set.
Page 531 Line R _ Line # L i n e Public Private to Pool (1 to 9) Pulse Tone (DN default is (maximum of 7 characters) - - i i - - - _ _ _ _ _ _ _ --m-e-- - Restriction Index number (maximum of 30 numbers) Override Index number...
Page 532 Enter the DN of the set to be programmed. DNs are 2,3, or 4 digits in Set # length, depending on the ON length in effect (example: Set # a ). Enter the set model (example: &l731 Q ). Model Default is assignment of Lines 1 and 2 -both No r&q (R@ on set Enter the Line Numbers which are assigned to th:s set and will Ring Ring...
Page 533 Set R Set R Model Model Model No ring Ring No ring (default is No Line Pool) (default is intercom keys) None Line # Pool # (maximum of 7 characters) Restriction index number (maximum of 30 numbers) Override Index number (maximum of 10 numbers) Full handsfree HF Answerback...
Page 534 (1 to 4 digits in length) Installer pswd. (Record the Installer Password in the Meridian Norstar Modular Pocket Installat& Guide) Change, if required, the six character Installer Password. , w. : . : . : . : . : . : . ; : : : : : > *. . : ..: . : ....‘ i , ., Individual DNs may be changed.