Axis M1004–W User Manual
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Axis M1004–W User Manual

Network camera
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AXIS M1004–W Network Camera

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Summary of Contents for Axis M1004–W

  • Page 1: User Manual

    AXIS M1004–W Network Camera User Manual...
  • Page 2 Later This equipment has been designed and tested to fulfill applicable versions of this document will be posted at www.axis.com. See also the standards for: product’s online help, available through the web-based interface.
  • Page 3 When this product has reached the end of its useful life, dispose of it according to local laws and regulations. For information about Por medio de la presente Axis Communications AB declara que el este your nearest designated collection point, contact your local authority producto cumple con los requisitos esenciales y cualesquiera otras responsible for waste disposal.
  • Page 4 • find answers to resolved problems in the FAQ database. Search by product, category, or phrase • report problems to Axis support staff by logging in to your private support area • chat with Axis support staff •...

  • Page 5: Safety Information

    AXIS M1004–W Network Camera Safety Information Safety Information Hazard Levels Indicates a hazardous situation which, if not avoided, will result in death or serious injury. DANGER Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 6: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 7 AXIS M1004–W Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions ..... Problem Retrieving Additional Video Streams ......

  • Page 8: Hardware Overview

    11 Network LED indicator 12 Wireless LED indicator 13 Part number (P/N) & Serial number (S/N) The Axis product is equipped with a lens with manual focus. It is delivered with the lens prefocused and manual focusing is usually not required. Note Only change the focus if required, for example if the image is blurry.

  • Page 9: Hardware Overview

    Resetting the product to factory default settings. See page 56. • Connecting to an AXIS Video Hosting System service. See page 45. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...
  • Page 10 AXIS M1004–W Network Camera Hardware Overview Power LED Indication Green Normal operation. Amber Flashes green/amber during firmware upgrade. Wireless LED Indication Unlit Wired mode. Green Steady for connection to a wireless network. Flashes for network activity. Steady for no wireless network connection. Flashes while scanning for wireless networks.

  • Page 11: Access The Product

    If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 12: Set The Root Password

    3. Click OK. The password has now been configured. Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 56) or by resetting the product to factory default.
  • Page 13 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 15 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 14 AXIS M1004–W Network Camera Access the Product Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream on your computer. The location where the recording is saved can be specified in the AMC Control Panel.

  • Page 15: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 16: Alternative Methods Of Accessing The Video Stream

    AXIS M1004–W Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...
  • Page 17 • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 18: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 19: Video

    Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle. Image The default image settings can be configured under Video>...

  • Page 20: Stream Profiles

    The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality. The Axis product supports the following H.264 profile(s): •...

  • Page 21: Camera Settings

    To change this setting go to Setup > Video > Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 22: Overlay

    For more information about privacy masks, see Privacy Mask on page 24. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.
  • Page 23 For more examples of hexadecimal values, see the online help To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the resolution used by the Axis product. 5. Click Save. To select the image to use as overlay: 1.

  • Page 24: Privacy Mask

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 25: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 26 Defining the link as a web link will open the link in a new window. Output Buttons External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page. To display output buttons in the Live View page: 1.

  • Page 27: Ptz (Pan Tilt Zoom)

    AXIS M1004–W Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 21.

  • Page 28: Advanced

    AXIS M1004–W Network Camera PTZ (Pan Tilt Zoom) 2. Enter a descriptive name. 3. Specify the pause length between runs. 4. Select an available preset position and click Apply. 5. Specify the View Time in seconds or minutes. 6. Specify the View Order or select the Random view order option.

  • Page 29: Camera Tampering

    Motion Detection Parameters on page 30. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 34.
  • Page 30 AXIS M1004–W Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window.
  • Page 31 AXIS M1004–W Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size.

  • Page 32: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 33 AXIS M1004–W Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 34: Events

    Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules. The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event Types need to be converted to Action rules to become visible in the user interface.
  • Page 35 AXIS M1004–W Network Camera Events For more information, see the online help Triggers Available action rule triggers and conditions include: • Detectors Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback. This can for example be used to send notifications.

  • Page 36: Add Recipients

    AXIS M1004–W Network Camera Events • Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 23. • PTZ Control Preset Position – Go to a preset position. Guard Tour – Start a guard tour. See Guard Tour on page 27.

  • Page 37: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 42.

  • Page 38: Set Up Recurrences

    AXIS M1004–W Network Camera Events Set Up Recurrences Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add. 2. Enter a descriptive name and recurrence pattern.

  • Page 39: Recordings

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 52. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 40: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 41: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 42 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 43: Date & Time

    To include date and time in the overlay text, go to Video and select Include date and Include time. Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.
  • Page 44 In Wired mode the product will require a network cable to connect to the network. IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 45 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 46 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 47 This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
  • Page 48 Select Enable WLAN pairing button to allow the wireless Axis product to connect to an access point by pushing a button on both of the devices within a 120 second time window. During this time the devices will automatically discover each other and agree on a configuration.
  • Page 49 Certification Authority. The network authenticates the client using an identity and a password. To gain access to the protected network, the Axis product presents its identity and password to the network access point. If these credentials are approved, the access point allows access on a preconfigured port.
  • Page 50 You may need to contact your network administrator for information on certificates, user IDs and passwords CA certificate - Created by the Certification Authority for the purpose of validating itself and is used by the Axis product for checking the server’s identity.
  • Page 51 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

  • Page 52: Storage

    To use SNMP v3, HTTPS must be enabled, see HTTPS on page 41. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 56. UPnP The Axis product includes support for UPnP .

  • Page 53: Network Share

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 54: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 55: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 56: Reset To Factory Default Settings

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 57: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s webpages.

  • Page 58: Symptoms, Possible Causes And Remedial Actions

    Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Note The emergency recovery procedure only works on the wired interface.
  • Page 59 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.

  • Page 60: Problem Retrieving Additional Video Streams

    Stream 1: 1440 x 900, upscaled, can use lower resolutions Time Stream 2: 1280 x 720, can use lower resolutions Stream 3: 720 x 576, used for Axis Camera Application Platform, can use lower resolutions ‘Camera not available’ displayed in AXIS Camera These streams are used on a first-come-first-served basis.

  • Page 61: Technical Specifications

    *This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org) Supported IPv4/v6, HTTP, HTTPS*, QoS Layer 3 DiffServ, FTP, CIFS/SMB (not supported in AXIS protocols M1011-W), SMTP, Bonjour, UPnP™, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP,...
  • Page 62 Interface VAPIX® from Axis Communications, specifications available at www.axis.com Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection Support for AXIS Camera Application Platform from Axis Communications, specifications available at www.axis.com AXIS Media Control SDK (Available at www.axis.com), event...

  • Page 63: Connectors

    Camera: 111.4 g (0.24 lb.) Included Power supply, stand and clamp, Installation Guide, Windows decoder 1-user license accessories Video AXIS Camera Companion, AXIS Camera Station and video management software from management Axis’ Application Development Partners available on www.axis.com/techsup/software software Optional...

  • Page 64: Connection Diagrams

    Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect performance. • If the product includes several camera units, running applications on multiple cameras may affect the frame rate.
  • Page 65 User Manual Ver. M2.2 AXIS M1004–W Network Camera Date: April 2015 © Axis Communications AB, 2013 Part No. 63351...

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