Troubleshooting; Repair; Warranty & Service - Mackie CR-1604 Owner's Manual

WARRANTY SERVICE
The complete fine print of our Warranty is
attached to the warranty card that came with
your mixer. If you can't find it, call us and
we'll send you another one.
Also make sure to save your sales receipt.
It's useful in establishing when you bought
the mixer and for insurance purposes if some-
one happens to borrow your entire studio
while you were on vacation in Mazatlan.

TROUBLESHOOTING

We haven't included a gigantic trouble-
shooting chart with circles and arrows and
captions on the back because our Service De-
partment and support persons are here to
handle that sort of thing. Still, there are some
simple tests you can make before you call to
determine if your CR-1604 is really the cul-
prit. This saves time all around and prevents
you from feeling sheepish when it turns out
that it's really your Blort-Tronics Sonic
Defrabulator that's creating the problem,
and not our mixer.
Bad channel
Is the channel un-muted? Fader up?
(Honest, this happens.)
Unplug all Bus Insert and Channel Access
hookups.
Switch output cords. For example, if the
left output is dead, switch the left and right
output cords at the mixer. If the problem
moves to the right, it's not the mixer.
Bad output
Is the output un-muted? Faders up?
Unplug all Bus Insert and Channel Access
hookups.
Switch output cords. For example, if the
left output is dead, switch the left and right
output cords at the mixer. If the problem
moves to the right, it's not the mixer.
Noise
Turn all faders and AUX returns down. If
the noise goes away, bring levels back up one
at a time, checking for noise at each step.
Unplug everything except the output
where the noise was detected. If the noise
goes away, plug everything back in one at a
time, checking for noise at each connection.
Power
Check the CR-1604 fuse (see page 12).

REPAIR

Service for the CR-1604 is only available
from the Mackie Designs factory in scenic
Woodinville, Washington.
If there is a problem with your mixer:
1. Review the troubleshooting suggestions at
left.
2. Call us to confirm that the CR-1604 needs
repair and to get an RA number. You must
have a Return Authorization Number
(RA). Call us at 1-800-258-6883, 8 AM to 5
PM Pacific time, Monday through Friday to
get this number. Products shipped to us
without an RA number will be refused.
3. If you have rotated the pod, return it to its
original position (jacks pointing towards
the back). If you've added a RotoPod,
remove it and return the pod to original
position. If you've added an XLR10,
remove it.
4. Set aside the rack ears, manual and cord.
We won't need these to repair the mixer
(unless you have interharmonic under-
slewing bipolar crosstalk in your rack ears,
a rare but particularly nasty problem...)
5. Pack the mixer in its original shipping
carton with the foam end caps in place.
This is VERY IMPORTANT. If you do not
have the carton, just ask for one when you
get your RA number and we'll ship it to you
promptly.
CR-1604
with
pod
to
top
Be sure to return the CR-1604 in its original
"desktop" mode and remove the rack ears!
TECH
STUFF
CR-1604
with
pod
to
top
21