Appendix D : Service Information; Troubleshooting - Mackie DL32R Owner's Manual

DL32R Owner's Manual

Appendix D : Service Information

Troubleshooting

If you think your DL32R has a problem, please check out the following troubleshooting tips and
do your best to confirm the problem. Visit the Support section of our website (www.720trees.com)
to get some ideas or contact our technical support heroes. You may find the answer to the problem
without having to send your DL32R away.
Here are three useful tips that could correct any of the issues outlined below (or possibly any other issue
that we haven't yet discovered):
(1) — Restart the iPad. Don't just restart the Master Fader app. Restart the iPad! Completely power it
down, then power it back up.
(2) — Restart the mixer. This is especially useful after firmware and software updates where the mixer
and iPad aren't quite on the same page. A simple reboot can sometimes work great wonders.
(3) — Restart the router. Internet disconnectivity got you down? Unplug and re-plug the router.
This may resolve any connection issues.
There are no user serviceable parts. If none of these tips work, please refer to "Repair" on the next page to
find out how to proceed.
No Power
• Our favorite question. Is it plugged in? Make sure the AC outlet is live [check with a tester or lamp].
• Our second favorite question. Is the rear panel power switch in the ON position?
• Are all the lights out in town? If so, contact the local power company to get power restored.
No Sound
• Are all the connections good and sound? Make sure all of the connecting cables work and are
securely connected at both ends. Try the same source signal in another channel, set up exactly
like the suspect channel.
• Is the signal source powered on? Is it working (and making union scale)?
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