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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
if you experience
Possible Causes
Solution
Check the following for
Feet may not be in contact
Front and rear feet must be in firm contact with floor, and washer
proper installation or see
with the floor and locked,
must be level to operate properly. Jam nuts must be tight
"Using Your Washer"
against the bottom of the cabinet.
section.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a 19 mm
(3/4") piece of plywood under your washer will reduce sound.
Clicking or metallic
noises
Gurgling or humming
Humming
k.
Check the following for
proper installation:
Load could be unbalanced.
Objects caught in washer
drain system.
Washer may be draining water.
Load sensing may be
occurring
Washer not level.
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing
for leaks or clogged sink or drain.
Washer not loaded properly.
Load not completely covered
in water.
See "Level the Washer" in the Installation Instructions.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky Item cycle for oversized, non-absorbent
items such as
jackets and small comforters.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely under water. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer. Adding water lifts
the garments off the washplate, resulting in less effective cleaning.
Not enough water
in washer
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