Using Smart Diagnosis - LG DLE1001W Owner's Manual

38 USING SMARTDIAGNOSIS
TM
USING SMARTDIAGNOSIS
TM
Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone
using the LG Smart Laundry Application or via your telephone to the LG call center.
SMART DIAGNOSIS
TM
cannot be activated unless your dryer is turned on by pressing the POWER button. If your dryer
is unable to turn on, then troubleshooting must be clone without using SMART DIAGNOSIS
TM.
Audible Diagnosis
SMART DIAGNOSIS
TM
Using Your
Smart Phone
SMART DIAGNOSIS
TM
Through the
Call Center
1. Download the free LG Smart Laundry application
from the application store on your smart phone.
2. Open the LG Smart Laundry application on your
smart phone. Press the right arrow button to advance
to the next screen.
3. Press the RECORD button on the smart phone and
then hold the mouth piece of the smart phone near
the SMART DIAGNOSIS
TM
logo on the dryer.
4. With the phone held in place, press and hold the
TEMP.CONTROL button for three seconds.
S. Keep the phone in place until the tone transmission
has finished. This takes about 6 seconds and the
dryer's display will count down the time.
6. When the recording is complete, view the diagnosis
by pressing the Next button on the phone.
- _
NOTE
Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional method
of troubleshooting through service calls. The
effectiveness of this feature depends upon various
factors, including, but not limited to, the reception
of the cellular phone being used for transmission,
any external noise that may be present during the
transmission, and the acoustics of the room where the
machine is located.
Accordingly, LG does not guarantee that Smart
Diagnosis would accurately troubleshoot any given
issue.
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the SMART
DIAGNOSIS
TM
logo on the machine. Hold the phone
no more than one inch from (but not touching) the
machine.
@ NOTE
o not touch any otherbuttons or iconson the
isplay screen.
3. Press and hold the TEMP.CONTROL button for three
seconds.
4. Keep the phone in place until the tone transmission
has finished. This takes about 6 seconds and the
dryer's display will count down the time.
8. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.