Table of Contents
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IMPORTANT SUPPORT RESOURCES
GETTING STARTED
Subscriber Portal
GUIDE
Go to
https://portal.coxhomelife.com
to log in to your account and manage your system features online.
Online Support
Go to
www.cox.com/homelifesupport
to browse procedures for using your system,
common troubleshooting tips and other helpful information.
Cox Homelife Customer Support
Call us at
1-877-404-2568
to report a problem, inquire about billing, purchase additional equipment
or modify your account.
Central Monitoring Station
Call the Cox Central Monitoring Station at
1-855-261-2501
to put your system in test mode or cancel
an alarm signal. Note: Your Central Station Passcode is required.
When the Central Monitoring Station calls you, the caller ID will read
1-800-633-2677
. Please add
this number to the contact list on your phone(s) in order to properly recognize alarm verifi cation calls.
User Guide
Download the complete Home Security User Guide at www.cox.com/homelifesupport.
©2015 Cox Communications, Inc. All rights reserved.
520-0750
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Summary of Contents for COX Homelife
- Page 1 . Please add this number to the contact list on your phone(s) in order to properly recognize alarm verifi cation calls. User Guide Download the complete Home Security User Guide at www.cox.com/homelifesupport. ©2015 Cox Communications, Inc. All rights reserved. 520-0750...
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Page 2: Table Of Contents
Please review this guide in its entirety when your system is installed, and keep it safe, as it contains many important instructions and reminders for using this system. TABLE OF CONTENTS WELCOME TO COX HOMELIFE GETTING TO KNOW YOUR TOUCHSCREEN SETTING PASSCODES & PASSWORDS ARMING &... - Page 3 MY NOTES BASIC TERMS YOU’LL NEED TO KNOW It may be helpful to start by understanding some basic home security terms used throughout this guide and other help documentation. • Touchscreen: The Touchscreen is your home security system’s control panel. It is the brains of your system, and is used to communicate with all of your installed sensors and devices, as well as the Central Monitoring Station.
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Page 4: Welcome To Cox Homelife
Is the “brains” of your system You’ve taken the fi rst step to protecting your home and family, while getting the most out of today’s advanced security and home automation features. Your Cox Homelife system allows you to take advantage Cameras &... -
Page 5: Getting To Know Your Touchscreen
GETTING TO KNOW YOUR TOUCHSCREEN Security Status Header System & Zone Trouble The interactive Touchscreen provides you with real-time system status information, tools to arm and disarm Header Shows system status and can be your system, access to live video, ability to manage your home automation devices, and much more! used to arm/disarm the system Indicates when there is a problem with system connectivity or power,... -
Page 6: Setting Passcodes & Passwords
SETTING PASSCODES & PASSWORDS KEYPAD CODES You will set up three different types of passcodes and passwords during installation. Two of them are covered in this section. Please be sure to make these passcodes easy to remember, make sure the appropriate household System setup, arming and disarming functions are controlled by 4-digit keypad codes. -
Page 7: Arming & Disarming Your System
ARMING & DISARMING YOUR SYSTEM KEYPAD (Cox Installed) You can arm and disarm your system using your Touchscreen, Cox-installed keypads or remote key fobs. You can also arm and disarm your system through the Subscriber Portal and mobile app. • To arm your system, enter your keypad code and press the Arm Away... -
Page 8: Arming Modes
ARMING & DISARMING YOUR SYSTEM (Continued) ARMING MODES ACTIVATING A PANIC ALARM In the event of an emergency, panic alarms can be sent directly from your Touchscreen (or key fob or keypad). EXIT ENTRY ARMING MODE USED WHEN ZONES ARMED A Panic Alarm is reported immediately to the monitoring station without any delay. -
Page 9: Alarms & Notifications
ALARMS & NOTIFICATIONS ALARM RESPONSE When your security system generates an alarm, Cox’s Central Monitoring Station will receive an alarm signal, and will respond based on the type and priority of the alarm. ALARM TYPE CENTRAL MONITORING STATION RESPONSE EMERGENCY DISPATCH CONTACTS... -
Page 10: Accessing Your System Remotely
USING THE MOBILE APP • Set up and manage Rules Contacts • Download the Cox Homelife mobile app for your smartphone or tablet using iTunes RULES • Add, modify and delete Rules or Google Play •... -
Page 11: Configuring Alerts & System Actions
IMPORTANT TIPS • Click the ADD CONTACT button • Cox uses SMS codes 10958 and 73153 to deliver text alerts. Make sure your cellular phone • Enter the contact’s name, email address and mobile phone number, and click SAVE service provider allows these short codes to be delivered to your phone Note: You may add more than one email address and phone number for each contact. -
Page 12: Maintaining Your System
Cox Homelife at 1-877-404-2568. Disconnecting cords or resetting your Cox Homelife router will cause disruptions to your home security system. Please contact Cox prior to moving or modifying your router settings, including your personal router. -
Page 13: Tips For Preventing False Alarms
• If the alarm sounds, always be sure to speak to someone from the Central Monitoring Station • Notify Cox of any home improvements, such as installing anything or performing home renovations immediately. Wait by the phone designated as your first emergency dispatch contact and have your... -
Page 14: Frequently Asked Questions
Security app or the Security Status header and entering your 4-digit keypad code. If you are unable to cancel your alarm before the entry delay expires, Cox’s Central Monitoring Station will What if I get a new pet after my system is installed? receive the alert and will call your Emergency Dispatch Contact list to verify the alarm.
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