Related Manuals for COX Homelife Care
Summary of Contents for COX Homelife Care
- Page 1 Call us any time! Your service includes unlimited calls to our monitoring center 1–800–558–6090 Peace of mind has arrived Homelife Care User Guide...
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Page 2: Table Of Contents
Contacting us for support Back cover Live more confidently and independently, This guide provides important information about your Homelife Care system, knowing that we’re here for you 24/7/365. including details about your devices and helpful tips on how to use the system. -
Page 3: What's In Your Homelife Care System
TIP: Keep this guide handy as you familiarize yourself with your system–especially in the fi rst few days. While your Homelife Care system is simple to use, this guide will help you get comfortable as you learn to use each device. -
Page 4: Getting To Know Your System
For updates on the situation, call us LIVE SUPPORT The app is available on iOS and Android devices. The Hub is the heart of the Homelife Care system. While the Homelife Care system will work perfectly Family App It provides two-way communication with our... - Page 5 Important information and tips Speaker TEST Button • The Hub can be used at home or away from home. Emergency • Connected by a cellular signal, it doesn’t need a phone or Call Button internet connection. As long as there’s cell service, you have access to 24/7 support.
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Page 6: Automatic Fall Detection Pendant
Automatic Fall* Detection Pendant Important information and tips • The Pendant only works away from home when you take your Hub with you. Lanyard • It works up to 350 feet from the Hub, which is about the length of a football field.** •... - Page 7 Testing your Homelife Care system While the Homelife Care system is designed to run reliably for long periods of time, we recommend for your safety that you test your system once every month. A good way to remember to test your system monthly is to do it on the date of your birthday.
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Page 8: Testing Your Homelife Care System
Testing your Homelife Care system Testing your Pendant STEP Make sure you can see your Hub, then press Canceling a the blue button on your Pendant to initiate an Detected Fall emergency call. If your Pendant detects a Your Hub will say “Call in Progress” and the... -
Page 9: Testing Your Hub
Testing your Homelife Care system Testing your Hub STEP Ensure that the Hub’s power is on and the green power light is lit. Press the Emergency Call Button to initiate an emergency call to our Professional Care Center. The Emergency Call Button will illuminate green. -
Page 10: Using Your Homelife Care System In An Emergency
In the event of an incident, one of three things will happen: A Homelife Care Agent will fi rst call the Hub. If there’s no response, we’ll then call you at the phone number listed on the account. -
Page 11: Battery Life Information
A replacement Pendant with a new battery will be mailed to your home. The UP TO old Pendant with the low battery will need to be mailed back to Homelife Care HOUR in a pre-addressed envelope. There is no MONTHS CHARGE cost to replace the Pendant. -
Page 12: Completing Your Vial Of Life
Completing your Vial of Life The Vial of Life is designed to provide first responders all the information they need to help you in an emergency situation in your home if you’re unable to communicate. Follow these steps to complete your Vial of Life: Fill out the Vial of Life Emergency Medical Information form. - Page 13 CUSTOMER SUPPORT 1–800–558–6090 cox.com/HomelifeCare © 2020 Cox Communications, Inc. All rights reserved.
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