Citizen CT-S851 User Manual
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Citizen CT-S851 User Manual

Line thermal printer
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LINE THERMAL PRINTER
MODEL CT-S851 Type II
User's Manual

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Summary of Contents for Citizen CT-S851

  • Page 1 LINE THERMAL PRINTER MODEL CT-S851 Type II User’s Manual...
  • Page 2 WEEE MARK If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union. Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem Haushaltsmüll.

  • Page 3: Declaration Of Conformity

    Declaration of Conformity This printer conforms to the following Standards: The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2011/65/EU, and the WEEE Directive 2002/96/EC. LVD : EN60950-1 EMC: EN55022 Class A EN61000-3-2 EN61000-3-3 EN55024 This declaration applies only to the 230-V model. IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications.

  • Page 4: General Precautions

     If you find omissions, errors, or have questions, please contact your Citizen Systems dealer.  If you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement. "Made for iPod," "Made for iPhone," and "Made for iPad" mean that an electronic...
  • Page 5 SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.
  • Page 6 • Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer. Do not handle the printer in the following ways: ...
  • Page 7 CAUTION Do not use the printer under the following conditions.  Avoid locations subject to vibration or instability.  Avoid locations where the printer is not level. • The printer may fall and cause an injury. • The quality of printing may deteriorate. ...
  • Page 8 • Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.  Do not leave things around the electric outlet.
  • Page 9 CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer. THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN.

  • Page 10: Daily Maintenance

     Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working.  In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.  Be careful that the covers do not pinch your hands or fingers.

  • Page 11: Table Of Contents

    THE TABLE OF CONTENTS 1. GENERAL OUTLINE ..............9 1.1 Features................... 9 1.2 Unpacking..................10 1.3 Model Classification ..............10 1.4 Basic Specifications............... 11 2. EXPLANATION OF PRINTER PARTS ........13 2.1 Printer Appearance ................ 13 2.2 Inside the Paper Cover ..............16 2.3 Other Built-in Functions..............

  • Page 12: General Outline

    1. GENERAL OUTLINE The CT-S851II line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

  • Page 13: Unpacking

    C: China UP: Powered USB A: Asia/Oceania Bluetooth WF: WiFi(2.4GHz) W5: WiFi(5.0GHz) Certain combinations may not be available. Check with Citizen beforehand. Note: *: AC power cord, serial I/F screw, firmware and other specifications vary according to markets. — 10 —...

  • Page 14: Basic Specifications

    1.4 Basic Specifications Item Specifications Model CT-S851II Print method Line thermal dot print method Print width 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots, 54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots, 48.75 mm/390 dots, 68.25 mm/546 dots 8 ...
  • Page 15 *4: The 36AD2/37AD2 is the AC adapter packaged as an accessory with the CT-S851IIA. The 36AD3/37AD3 is the AC adapter built in to the CT-S851IIS. *5: Compliant if the Citizen Systems AC adapter (36AD2/3, 37AD2/3) is used. — 12 —...

  • Page 16: Explanation Of Printer Parts

    2. EXPLANATION OF PRINTER PARTS 2.1 Printer Appearance Names of parts Paper cover Operation panel Cover open button Front cover Rear connectors Front cover Power switch release button  Paper cover Open to load paper.  Cover open button Use this button to open the paper cover. ...
  • Page 17 Operation panel LOCK icon PAPER LOW FEED FEED Button 1 to Button 4 FEED button Button 1 (FEED) Button 4 (MENU) Examples are shown in the diagram of the LCD above on the right.  LCD Indicates the printer’s status, button names, types of errors, and messages. ...
  • Page 18 Rear connectors Cash drawer Interface connector Power connector (AC adapter type) kick-out (serial, parallel, USB, etc.) connector AC inlet (built-in power supply type)  Interface connector (serial, parallel, USB, etc.) Connects to the interface cable. The serial interface board is equipped with a DIP switch. ...

  • Page 19: Inside The Paper Cover

    2.2 Inside the Paper Cover Print head (thermal) Manual cutter Button to change paper near-end sensor Paper near-end sensor (PNE sensor) Auto cutter Paper-end sensor (PE sensor) Platen  Platen Feeds the paper. Do not remove the platen except to do maintenance. ...

  • Page 20: Other Built-In Functions

     Paper end sensor (PE sensor) Detects when there is no paper. Printing stops when this sensor detects there is no paper. 2.3 Other Built-in Functions  Buzzer Buzzes when errors occur or when operations or command operations are performed. Refer to 4.7 Error Messages ...
  • Page 21 • Text compression vertical/horizontal Makes the print size smaller. The compression amount is specified by a combination of vertical and horizontal compression ratios.  Auto side shift (MSW8-6) This function dissipates heat load during frequent heat generation by a vertical ruled line or other specific head heating element.

  • Page 22: Setup

    3. SETUP 3.1 Connecting the AC Power Cord Turn off the power.  For the built-in power type printer, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.  For the AC adapter type printer, connect the cable connector of the AC adapter to the power connector.

  • Page 23: Connecting Interface Cables

    3.2 Connecting Interface Cables Turn off the power. Orient the interface cable correctly and insert it into the interface connector. Parallel interface Serial interface USB interface (hub type) USB interface Front view / 1 0 Ethernet interface Powered USB interface Bluetooth + USB Wireless LAN + LAN —...
  • Page 24 Powered USB interface. Failure to do so may damage the host PC. For information about installing a Powered USB interface, contact your Citizen Systems dealer.  Check the orientation of the Powered USB cable connector before connecting it. Insert it straight in so that the pins do not bend.

  • Page 25: Bluetooth Interface Board

    A: Detecting Bluetooth devices Confirm that Bluetooth is enabled on the host PC before searching for Bluetooth devices. This product will show up as "CT-S851 _XX"(XX is last 2 digits of unique BD address.) when it is detected. Select this product from among the detected devices.
  • Page 26 B: Configuring pairing settings Normally, selecting the printer during device detection will transition directly to pairing settings. CAUTION Some host PC configurations and models may not transition directly to pairing settings after the printer is selected during device detection. The operation required to configure pairing settings depends on whether SSP (secure simple pairing) is enabled on the host PC.

  • Page 27: Ethernet (Lan) Interface Board

    3.4 Ethernet (LAN) Interface Board This section provides an overview of the Ethernet (LAN) interface board. For details about this board, refer to the separate manual. Panel button operation Board operations are performed using the panel button on the Ethernet board. You can use the button to print setup information and to return the board to its factory settings.

  • Page 28: Led Functions

    LED Functions The tables below explain how to interpret LED indications. 10/100BASE 1. Network transmission speed Transmission speed LED (green) 100Mbps 10Mbps/Not connected Unlit 2. Network status Status LED (yellow) Connected Not connected Unlit Data transmission in Flashing progress 3. Board status Status LED (green) LED (red)
  • Page 29 Changing network settings You can use a web browser to access a special settings page to check and change board settings.  Accessing the special settings page Use a web browser to access the URL of the special settings page. Specify the IP address assigned to the printer as the URL.

  • Page 30: Wireless Lan Interface Board

    3.5 Wireless LAN Interface Board This section provides an overview of the wireless LAN interface board. For details about this board, refer to the separate manual. Connecting USB dongle Connect the USB WiFi dongle that comes with the wireless LAN interface board to the USB port connector.
  • Page 31 LED Functions The tables below explain how to interpret LED indications. 1. Wired LAN transmission speed Transmission speed LED (green) 100Mbps 10Mbps/Not connected Unlit 2. Wired LAN connection/transmission status Connection status LED (yellow) Connected Not connected Unlit Data transmission in Flashing progress 3.
  • Page 32 Web Manager The wireless LAN interface board has a Web Manager function that can be used to connect to the board with a web browser and change board settings. Starting up Web Manager Start up a web browser. In the address field, input the board's IP address and then press [Enter]. HOME Screen This is the Web manager home screen.
  • Page 33 CONFIG Screen This will display the Login dialog box shown below. Log in as an administrator and then configure wireless LAN interface board settings.  User Name Input a board administrator user name. (Initial setting: admin)  Password Input the administrator user password. (Initial setting: admin) ...

  • Page 34: Connecting The Cash Drawer

    3.6 Connecting the Cash Drawer Turn off the power. Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer. Remove the screw for the ground wire. Screw the cash drawer’s ground wire to the body of the printer.
  • Page 35 (1) Connector pin configuration Signal Function Frame ground Connector used: TM5RJ3-66 (Hirose) or DRAWER1 Cash drawer 1 drive signal equivalent DRSW Cash drawer switch input Applicable connector: Cash drawer drive power supply TM3P-66P (Hirose) or equivalent DRAWER2 Cash drawer 2 drive signal Signal ground (common ground on circuits) (2) Electric characteristics...

  • Page 36: Precautions For Installing The Printer

    3.7 Precautions for Installing the Printer This printer can only be positioned horizontally. It cannot be positioned vertically or on a wall. Vertical position Horizontal position CAUTION Do not use the printer under the following conditions.  Locations subject to vibration or instability. ...

  • Page 37: Partition For Paper Roll

    3.8 Partition for Paper Roll Set the partition to the width of the paper roll you are loading. The partition is set at the factory to the position shown below.  For 3-inch type: 80-mm wide paper roll  For 2-inch type: 58-mm wide paper roll Turn off the power.

  • Page 38: Setting The Dip Switch On The Serial Interface Board

    3.9 Setting the DIP Switch on the Serial Interface Board Turn off the printer and unplug the power cord from the electric outlet. Remove the mounting screws of the serial interface board. Remove the serial interface board from the printer. Set the DIP switch according to the following table.

  • Page 39: Adjusting The Paper Near-End Sensor

    3.10 Adjusting the Paper Near-end Sensor Change the settings of the paper near-end sensor to set the position at which the near-end of the paper is detected. Use a pointed object, such as a pen, to gently press the button to change the paper near-end sensor.

  • Page 40: Loading Paper

    3.11 Loading Paper Turn on the power. Press up on the cover open button to open the paper cover. Load the paper roll so that the printable side of the paper is facing up, as shown by arrow A. Pull a few cm of paper straight out in the direction of arrow B. Close the paper cover until you hear a click.

  • Page 41: Attaching The Power Switch Cover

    3.12 Attaching the Power Switch Cover Attach this cover to prevent the power switch from being used. Press the power switch cover onto the power switch compartment until it clicks. Power switch cover Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it.

  • Page 42: Attaching The Interface Cover

    3.13 Attaching the Interface Cover Attach the interface cover to the back of the printer. The shape of the interface cover is different depending on the type of power source. Press the interface cover as shown in the diagram until you hear it click. CT-S851IIS 3.14 Removing the Interface Cover...

  • Page 43: Installing A Driver

    Install the driver required by your printer. For information about driver installation, functions, and operations, see the information provided on the CD-ROM for each driver. Visit the site below to download the latest driver versions and information. http://www.citizen-systems.co.jp/english/support/download/printer/driver/ — 40 —...

  • Page 44: Maintenance And Troubleshooting

    MAINTENANCE AND TROUBLESHOOTING 4.1 Periodic Cleaning A dirty print head or platen may reduce printing quality or cause malfunctions. Also, if paper dust collects on the sensor’s protective sheet, paper cannot be detected correctly. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below.

  • Page 45: Clearing A Cutter Lock (1)

    4.2 Clearing a Cutter Lock (1) The message “Cutter lock” may appear and the auto cutter blade may remain extended because a foreign object or paper jam is obstructing it. FEED If “Cutter lock” is displayed, clear the locked cutter as shown below. Turn on the power.
  • Page 46  The print head is hot immediately after printing. Do not touch it.  Do not touch the print head with bare hands or metal objects.  If the above procedure does not retract the auto cutter, contact your Citizen Systems dealer. — 43 —...

  • Page 47: Function Test Mode

    4.4 Function Test Mode Press and hold button 1 while turning on the printer to access the function test mode. Use button 3 ( ) to select a function, use button 4 ( ) to execute the function. Except for the self test and printing memory switch settings, all functions are for service personnel only.
  • Page 48 MSW3-7 MSW8-1 MSW6-2 Paper Character Manufacturer Model Full Col CBM1000 Print Character width space Print Mode Width Space CITIZEN CBM1000 58 mm — Auto Valid 432dots — linefeed 80 mm — Auto Valid 576dots — linefeed CT-S300 58 mm —...

  • Page 49: Key Lock Function

    4.5 Key Lock Function Press and hold the MENU button while the printer is running to be able to change the memory switch settings. Activate the key lock to prevent making changes by mistake. LOCK icon FEED Button 3 Setting the key lock To set the key lock, press and hold button 3 (for at least three seconds).

  • Page 50: Hexadecimal Dump Printing

    4.6 Hexadecimal Dump Printing Print received data in hexadecimal. If problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly. How to do hexadecimal dump printing Load paper. While the paper cover is open, press and hold button 1 while turning the power on, and then close the paper cover.

  • Page 51: Error Messages

    4.7 Error Messages  Paper end The end of the roll of paper is detected at two stages, paper near-end and paper-end. When paper near-end is detected, “PAPER LOW” appears on the LCD and the LED lights orange. Prepare a new paper roll. When paper-end is detected, “Paper end”...
  • Page 52 The situation during various errors is shown below. The LCD’s top line is the type of error, the bottom line is the remedy. Scroll through messages that are longer than 16 characters. FEED Status Message Backlight Buzzer Paper near-end PAPER LOW Orange —...

  • Page 53: Other

    5. OTHER 5.1 External Views and Dimensions (Unit: mm) Built-in power supply type AC adapter type — 50 —...

  • Page 54: Printing Paper

    5.2 Printing Paper Use the paper shown in the following table or paper of the same quality. Paper type Product name Recommended TF50KS-E2D, TF50KS-E or TF60KS-E from Nippon Paper thermal roll paper PD150R or PD160R from Ohji Paper P220AG, HP220A, HP220AB-1, F230AA, P220AB, or PB670(2-color paper) from Mitsubishi Paper (Unit: mm) Printable side...

  • Page 55: Manual Setting Of Memory Switches

    5.3 Manual Setting of Memory Switches Memory switches are used to set various printer settings. The memory switches can be set manually (set by hand on the printer) or by commands. This section explains how to perform manual settings. Memory switch settings are done in memory switch setting mode or virtual DIP switch setting mode.
  • Page 56 Virtual DIP switch setting mode While paper is loaded, press and hold button 2 while turning the power on. Enter virtual DIP switch setting mode. FEED • Press button 1( ) to select a memory switch number. (Switches cycle in the following order: MSW1 ...
  • Page 57 The function of each memory switch is shown in the following table. (Shaded values are factory settings.) Switch no. Function MSW1-1 Power ON Info Valid Not Send MSW1-2 Buffer Size 4K bytes 45 bytes MSW1-3 Busy Condition Full/Err Full MSW1-4 Receive Error Print“?”...
  • Page 58 Switch no. Function MSW5-4 Reserved Fixed — MSW5-5 Gradation Quality Quality Speed MSW5-6 Reserved Fixed — MSW5-7 Reserved Fixed — MSW5-8 Reserved Fixed — MSW6-1 Act. For Driver Invalid Valid MSW6-2 Character Space Invalid Valid MSW6-3 USB Power Save Invalid Valid MSW6-4 Reserved...
  • Page 59 Switch no. Function Initial setting Setting value MSW9-6 LCD Language English English, Français, Deutsch, Italiano, Español, Japanese, Chinese MSW9-7 LCD Ext. Char Valid Invalid, Valid MSW9-8 LCD Auto Off Never Never, 30seconds, 5minutes MSW10-1 Print Density 100 % 70 %, 75 %, 80 %, 85 %, 90 %, 95 %, 100 %, 105 %, 110 %, 115 %, 120 %, 125 %, 130 %, 135 %, 140 % MSW10-2 Print Speed...
  • Page 60 CT-S851II_UM_100EN A82137E-1504 April 2015...

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