Additional Support; Pfsense University - Sense SG-2440pfSense Quick Start Manual

Figure 24

Additional Support

Newly-purchased eligible firewall products come with one year of Per incident support by Netgate, the
company behind the pfSense project. If eligible for support, you will receive a post card sized document
with your device with instructions on activating support. The support provided by Netgate covers questions
or problems you may experience with pfSense or the hardware appliance purchased from pfSense.
Configuration Review and Configuration Assistance
Support does not cover complex tasks such as CARP configuration for redundancy on multiple firewalls
or circuits, network design, and conversion from other firewalls to pfSense. These items are offered as
professional services and can be purchased and scheduled accordingly. Please
see https://www.pfsense.org/our-services/professional-services.html for more details.

pfSense University

pfSense University offers courses for increasing your knowledge of pfSense products and services. Whether
you need to maintain or improve the security skills of your staff or offer highly specialized support and
improve your customer satisfaction; pfSense University has got you covered.
https://www.pfsense.org/university/
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