GMC 2010 Acadia Owner's Manual page 430

13-2 Customer Information
STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
GMC Consumer Relations
Manager at 1-800-GMC-8782
(1-800-462-8782, Customer
Assistance prompt). In Canada,
call General Motors of Canada
Customer Communication at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or
the plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility.
That is why we suggest following
Step One first.
STEP THREE U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filling out a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.