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If you have any problems operating your GoWISE USA® Digital Body Fat Scale, please call
customer service at 1‐855‐233‐9199 (8 AM and 4 PM, Arizona Time, Monday through Friday).
CARE AND MAINTENANCE
Clean exposed parts with a soft, slightly damp cloth. To remove stains, use a mild soap.
Never use detergents, excess water, treated cloths, harsh cleaning agents, or sprays.
Do not immerse scale in water.
Treat your scale with care to ensure the best performance. It contains sensitive
electronic parts. Avoid rough treatment. Do not jump on, drop or kick the scale.
Do not attempt to lubricate, disassemble, or open the scale casing as this will void
warranty.
Always weigh yourself on the same scale placed on the same floor surface.
Do not compare weight readings from one scale to another as some differences will
exist due to manufacturing tolerances.
Place your scale on a hard even floor to ensure the greatest accuracy and consistency.
It is recommended that you measure at the same time of the day, preferably early
evening before a meal, for the most consistent results.
Your scale rounds up or down to the nearest increment.
If you weigh yourself twice and get two different readings, your weight lies between the
two.
Do not dispose of batteries in fire. Batteries may explode or leak. Discard used batteries
according to your local recycling guidelines. Remove batteries from the scale if they will
not be used for a long period of time.
TROUBLESHOOTING
1. You must have bare feet to take this measurement. In order to get the most accurate and
consistent reading, wipe your feet with a damp cloth, leaving them slightly damp before
stepping on the scale. Repeat measurements again, maintaining maximum contact between
your feet and metal sensors.
2. The condition of the skin on the bottom of your feet can affect the reading. The natural
effects of aging or activity can make the skin hard. Take the reading with clean and slightly
damp feet for best accuracy.
MORE QUESTIONS AND ANSWERS
The GoWISE USA Digital Body Fat Scale uses a measurement method known as Bioelectrical
Impedance Analysis (BIA). A minute electrical current is sent through your feet and legs. This
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