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captel 840i Setup Manual

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Setup Guide

CapTel
840i
®
Catch every word with
CapTel from Access Comm
305-018800 9/13

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Summary of Contents for captel 840i

  • Page 1: Setup Guide

    Setup Guide CapTel 840i ® Catch every word with CapTel from Access Comm 305-018800 9/13...
  • Page 2 840i CapTel ® Your new CapTel 840i is like any other telephone in many ways: it connects to a telephone line, you talk and listen to your callers, and you place/answer calls the same way you use any other telephone.
  • Page 3 If someone else installed your home computer or your Internet connection, you may want to consult with that person as you set up the CapTel 840i. You can also try the Troubleshooting suggestions at the end of this guide to help with any problems.

  • Page 4: Table Of Contents

    Telephone Connection. Internet Connection. NOTE: The CapTel 840i phone does not generate captions of the phone call on its own. The phone works with the Captioning Service (over the Internet) to display captions during your calls.

  • Page 5: Step 1 Requirements

    Before you set up your phone, make sure you already have: Telephone Service Connects to the CapTel 840i via a telephone cord using a standard RJ11 connection. Your telephone service can be any of the following: • Standard analog service •...

  • Page 6: Step 2 Choosing A Location

    • The area is protected from excessive heat or humidity. * In WiFi settings, it is not necessary for your CapTel phone to be in the same room/area as the wireless router. However, your wireless signal strength may be stronger the closer your CapTel phone is positioned to the wireless router.

  • Page 7: Step 3 Connect To A Power Outlet

    Plug the power adapter cord into the power socket labeled “Power” Located on the back (top) edge of the CapTel 840i. Be sure to use the power adapter that came with your new CapTel 840i. Plug the power adapter into a wall outlet or power strip The CapTel display screen will light up to let you know power is connected.

  • Page 8: Step 4 Connect The Telephone Line

    Plug one end of the telephone cord into the telephone jack labeled “Line 1” Located on the back (top) edge of the CapTel 840i. Be sure to use the telephone cord that came with your new CapTel 840i phone. Plug the other end of the telephone cord into a telephone wall outlet •...

  • Page 9: Step 5 Connect To Your Internet Service

    For Wired Installations 1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”, located on the back (top) edge of the CapTel 840i. Be sure to use the Ethernet cable that came with your new CapTel 840i phone.
  • Page 10 Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 840i. Example 2: If there is not an available Ethernet jack in your DSL or Cable Modem, you will need a router or switch that lets you connect more than one device to the Internet.
  • Page 11 Case 2: Outlets Located in Separate Rooms If your Internet connection is located in a different room from where you plan to use your CapTel phone, choose one of the following examples that best matches your setting. Example 1: Use a wireless "WiFi" router (See page 13 for set up instructions).
  • Page 12 Example 2: Use Powerline Network Adapters Outlet should not have other devices plugged in. * Powerline Network Adapters (sold separately) are available from a computer electronics store or online at an additional cost. IMPORTANT: The Powerline Network Adapters cannot be plugged into a power strip, surge protector, extension cord or GFI-type outlet.
  • Page 13 Internet Service Provider can install Ethernet jacks/wiring in your home or office directly in the room that you plan to use your new CapTel telephone. To learn more about this option, please contact your Internet Service Provider.
  • Page 14 Example 4: Extra Long Ethernet Cable You can use an extra long Ethernet cable (longer than the standard Ethernet cable that came with your CapTel telephone) to bridge the distance between your phone location and your Ethernet jack. Extra long Ethernet cables (sold separately) are available from a computer electronics store at an additional cost.
  • Page 15 Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network (also called the SSID) as well as any passwords that may be necessary to access the network.
  • Page 16 – such as a wireless network from a neighbor or nearby office. Be sure to select the SSID that matches your WiFi network. If you do not see the network you want listed, try moving your CapTel phone to an area closer to your wireless router and selecting Refresh Network List.
  • Page 17 TIP: After you have typed your password, double-check that you have all the letters and numbers listed correctly, and that any capital/lower case letters are entered properly. If the password is not correct, CapTel will not be able to connect to your WiFi network.
  • Page 18 Entering a Network Manually If you do not see your network name in the list of available WiFi networks, you can manually enter the name of the network you want to use. 1. Use the DOWN arrows to SSID SECURITY Ch. SIGNAL highlight Enter Network 2WIRE269 Manually.
  • Page 19 If needed, your phone will automatically update its software over the Internet connection. Watch the display screen to follow the progress. Your CapTel phone may reboot as part of the update process. Once the entire update process is completed, you will be able to continue with the installation.

  • Page 20: Step 6 Setting The Time And Date

    Setting the STEP 6 Date and Time To Set the Date and Time 1. CapTel shows you the current SET THE TIME AND DATE time and date setting. Use the UP or DOWN arrow buttons 12:13 AM to move the blue highlight...

  • Page 21: Step 8 Record Personal Greeting Message (Optional)

    (Optional) Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840i Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello. No one is available to take your call. Please leave a message after the tone.”...
  • Page 22 Play Current Greeting Greeting. Press YES to select. Record New Greeting Use Default Greeting 5. Lift the CapTel handset and watch the display screen to know when to start speaking. Press YES to select or press NO to exit When you see the REC...
  • Page 23 Confirm that the power adapter is plugged completely into the socket on the back (top) edge of the CapTel 840i phone and into a working wall outlet or power strip/surge protector. If plugged into a power strip, confirm that the power strip is turned “on”.
  • Page 24 The CapTel 840i still requires telephone service to work. Connecting your CapTel 840i to the Internet via the Ethernet jack or via WiFi does not give you Internet phone service. Whatever type of telephone service you use is still needed to make and answer calls.

  • Page 25: Troubleshooting

    Internet? If so, you may need to connect a router to your DSL or cable modem, and then connect the CapTel 840i to the router. If you’ve plugged the CapTel 840i into a router, does your router support DHCP? Check the specifications in the instruction manual that came with your router.

  • Page 26: Speed Dial Settings

    This may take up to five minutes to fully reset. Next, turn on the router, making sure it is fully reset. Then plug in the CapTel 840i AC adapter, all in that order. Wait for the logo screen to appear. The Captions button should be lit (press the Captions button to turn it on if needed).
  • Page 27 If your network SSID is not included in the list of networks available, try moving your CapTel 840i to an area closer to your wireless router. As you try new locations, use the UP/DOWN arrow to highlight “Refresh Network List” and press the YES button to select.
  • Page 28 Press the DOWN arrow until Change Network Connection is highlighted. Press the YES button to accept. CapTel asks if you are sure you want to leave this Network? Press YES to confirm. CapTel will scan for available WiFi networks, and display of list of networks within range.
  • Page 29 If the signal strength is very low, your phone may be too far away from the wireless router to establish a reliable connection. Try moving your CapTel phone to a location closer to your wireless router. Then, repeat this process to check the Current Network Settings again to determine if the signal strength can be increased.
  • Page 30 N O T E S • NOTES Installation Help: 1300 107 546...
  • Page 32 CapTel 840i Installation Help Line: 1300 107 546...

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