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Emergency Dialing Instructions: With CapTel 840i, calls to 111 are handled exactly the same as if you called from any other phone connected to your telephone service, plus you get captions of the call directly from the CapTel Captioning Service (during Captioning Service operating hours).
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Freephone: 0800 4 715 715 (voice) Online: www.CapTel.co.nz Email: helpdesk@captel.co.nz NOTE: The CapTel phone is intended for use by people with hearing loss. People who do not need captioning support should only use CapTel with the CAPTIONS featured turned off.
Overview – How CapTel Works........4 Section 1: Getting Started ........5 What is in the box ..............5 Overview of CapTel 840i phone .........6 Using a headset or neckloop (optional)......11 Setting up your CapTel 840i ..........12 Getting help ..............20 Section 2: Making and Answering Calls ....21...
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Adjusting the volume of the Ringer .........68 Setting the pitch of the Ringer .........69 Turning keypad lights on/off..........70 Saving the captions volume ..........72 Setting your CapTel phone for Tone/Pulse dialing ...74 Changing the network settings.........75 Removing saved networks..........77 Editing saved networks ............78 Setting the Time and Date ..........81...
Service. An operator at the Captioning Service uses voice recognition technology to generate captions of everything your caller says, and sends the captions back to your CapTel 840i phone. You can enjoy conversations over the phone with the added help of written captions in case you miss anything.
Guide and CapTel to plug into a How-to Guide wall outlet Important! Use only the power adapter that came in the box with your CapTel 840i Customer Service: 0800 4 715 715 GE T TI N G S TARTE D •...
Overview of CapTel 840i Phone • GET TI N G S TARTE D Customer Service: 0800 4 715 715...
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1. Display Screen Shows captions, Caller ID, Answering Machine messages, Phone Book entries and more. 2. Information Bar Gives you instructions and helpful tips. 3. YES Button Allows you to select items that are highlighted in the Options list, and respond “Yes” to questions or commands on the display screen. 4.
7. CUSTOMER SERVICE Button Our helpful customer service team is happy to help you set up and use your CapTel 840i telephone – we’re only a button push away. Pressing the CUST SERV button will automatically dial the CapTel help line. In an office, you may need to dial 1 first.
12. TONE Button Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best. 13. CAPTIONS Button To see captions during your call, make sure the red light around the CAPTIONS button is on.
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Back (top) edge view of CapTel 840i Features 1. Telephone Line Plug the telephone cord here (RJ11 jack). Phone cord can be for analogue, VOIP, FIOS, Digital Cable service, or analogue with DSL service. Does not work with PBX system unless an analogue port is available.
CapTel 840i to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right edge of the CapTel 840i phone. Open the protective cover to reach the jacks.
NOTE: The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 840i. If your Internet access is located in a different room than where you plan to use the CapTel 840i, a WiFi setup is recommended.
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Connect to your telephone service 1. Plug one end of the telephone cord into the telephone jack labeled “Line 1” located on the back (top) edge of the CapTel 840i. Use the telephone cord included with your new CapTel 840i phone.
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For Wired Installations 1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”. Located on the back (top) edge of the CapTel 840i. Be sure to use the Ethernet cable that came with your new CapTel 840i phone.
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Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 840i. Example 2: If there is not an available Ethernet jack in your DSL or Cable Modem, you will need a router or switch that lets you connect more than one device to the Internet.
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Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network (also called the SSID [Service Set Identifier]) as well as any passwords that may be necessary to access the network.
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NOTE: If someone helped install the wireless network in your home or office, it may be helpful to consult with them as you set up your CapTel phone. To set up your WiFi connection: 1. The display asks, Press SETUP - CONNECT TO INTERNET YES for WiFi Setup.
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5. After you have entered the password, press the YES button to accept. CapTel will save your network settings, and connect to your wireless network. NOTE: If you want to use your new CapTel phone at the same wall jack as a signaler, please see page 87 for instructions. •...
If needed, your phone will automatically update its software over the Internet connection. Watch the display screen to follow the progress. Your CapTel phone may reboot as part of the update process. Once the entire process is completed, you will be able to continue with the installation.
Getting Help If you have any questions or comments as you use your new CapTel 840i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.
Making and SECTION 2 Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 840i. TOPICS: Dialing a Phone Number Directly Calling Using the Speed Dial Buttons Calling a Number in the Phone Book...
2. Dial the phone number of the person you wish to call. Dial a Number or Press Speed Dial 3. As you dial, the display screen shows the status as your CapTel Dialing: phone connects to the captioning service, letting you Waiting for Captions know when captions are ready.
(red light on). Dial a Number or Press Speed Dial 2. Press the SPEED DIAL button with the number that you want to call. 3. Lift the handset. Your CapTel phone will dial the phone Dialing: number for you automatically. Mary 5551234...
DOWN Please lift handset to dial this number or Press NO to exit 5. Pick up the handset. Your CapTel phone dials the number for you automatically. Dialing: Mary 6. Listen or watch the signal...
TIP: If you answer on an extension telephone and want to get captions, just pick up the CapTel handset and press any of the number keys. Your CapTel phone will connect to the Captioning Service, and you will be able to view captions of the call on the CapTel display screen.
Turning Captions On/Off During a Call You can turn captions on/off at any time during your call by pressing the CAPTIONS button. When the red light around the CAPTIONS button is lit, you will see captions of everything the other party says. To turn captions off, press the CAPTIONS button again.
Adjusting the Sound – TONE You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again.
The Signal Meter ******** 10/12 11:16 AM ******** This helpful meter lights up to indicate (CapTel CA# C1234) (Tones) Ringing 1 2 3 (M) Hello this is sounds on the handset, such as the caller’s John who is calling please voice or a busy signal.
Viewing Captions SECTION 3 This section explains how to adjust and review conversation captions. TOPICS: Turning Captions On/Off During a Call Viewing Corrections Reviewing Captions During a Call Changing the Caption Font Size Setting the Colour of the Captions Setting how Captions Scroll Across the Display Screen Adjusting the Brightness of the Display Screen Customer Service: 0800 4 715 715...
When the light is off, you will not receive captions. If you turn captions on in the middle of a call, there will be a brief delay as your CapTel 840i phone connects to the Captioning Service. Then, captions will begin. During this time, you may still talk/listen to the other party.
While on a call, press the UP ******** 10/12 11:16 AM ******** arrow button to scroll back (CapTel CA# 1234) (F) Hi mom how are you I am fine the weather is through captions that appeared so nice outside and I am getting the earlier in the conversation.
NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 840i Options menu always remains the same. To change the caption font size: 1. With the handset hung up,...
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5. The display screen shows what SET CONVERSATION FONT SIZE the current font size setting is. Conversation Font is: 6. Press UP or DOWN arrow SMALL buttons to select the font size you want: SMALL, MEDIUM, LARGE or EXTRA LARGE. to select Conversation Fonts Press YES to accept Font or NO to exit 7.
RED, GREEN, BLUE, CYAN, MAGENTA, GRAY, BLACK, ORANGE or YELLOW. NOTE: Changing the font colours applies only to conversation captions. The font size and style for your CapTel 840i menu Options always remains the same. To change the caption font, background, or correction colours: 1.
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5. The display screen shows what SET CONVERSATION COLORS the current text colour, Text Color: BLUE background colour, and Background Color: WHITE correction colour are set to, Correction Color: CYAN with an pointing toward the Text Color setting. Press the YES button to select Text Color.
Setting How Captions Scroll Across the Display Screen You can control how the captions appear on your display screen: either appearing word-by-word as each word is captioned or by scrolling line-by-line in a continuous movement. The default setting is word-by-word. To turn on scrolling: 1.
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5. Press the UP or DOWN arrow CONVERSATION SMOOTH SCROLL CURRENTLY OFF button to highlight Conversation Smooth Scroll On CONVERSATION SMOOTH Conversation Smooth Scroll Off SCROLL on or off. Conversation Smooth Scroll On rolls captions across the Press YES to accept or NO to exit display screen line-by-line in a continuous movement.
Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 840i display screen to make it easier to read in well-lit or dimly-lit environments. NOTE: You need to adjust the brightness of the Display Screen before or after a call.
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5. The display screen shows what LCD BRIGHTNESS CURRENTLY MAXIMUM the current brightness level is Minimum set to: Minimum, Medium, or Medium Maximum Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES Press YES to accept or NO to exit button to select.
Clearing All Caller ID Entries NOTE: Call History requires Caller ID service from your Telecom provider. If your telephone service does not include Caller ID, you will not be able to view Call History with your CapTel 840i. • C AL L HIS TORY...
Using Call History to See Recent Calls Your CapTel 840i phone keeps a list of the most recent incoming phone calls, including calls you may have missed. Your CapTel phone stores up to 99 incoming phone calls. The CapTel display screen automatically shows you the phone number of the person who called you most recently, even if you were not there to answer the call.
CALL HISTORY (2 OF 3) 3. The CapTel display screen will show you a list of phone numbers TRI-STATE DENTAL of calls to your CapTel 840i, 321-555-8563 listing the most recent call 07/06 09:45 AM first and going back in DOWN chronological order.
Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them (see page 42) or you can erase all Caller ID records at one time. To clear (delete) all Caller ID entries: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book...
Using the SECTION 5 Answering Machine This section explains how to use the built-in Answering Machine to see messages that people leave for you. You can hear the voice recording and read captions of the message. TOPICS: Turning Answering Machine On/Off Playing Your Answering Machine Messages Clearing All Messages Recording a Personal Greeting Message...
Turning Answering Machine On/Off Your CapTel phone comes with a built-in answering machine that will answer calls and take messages for you when you are unavailable. The Answering Machine records both the voice message and captions, so that you can listen to the message with the benefit of reading the captions.
Press DOWN arrow button to move to the next message 4. Hang up the handset when you are finished playing your messages. NOTE: The CapTel display screen stays ON whenever there is a new answering machine message that has not been reviewed, alerting you to new messages (unless the Keypad Light Timeout feature is set –...
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Answer Ring Count Incoming Messages Press YES to select or press NO to exit 4. Follow the directions on the display screen to lift the CapTel PLAY ANSWERING MACHINE MESSAGES handset and listen to your Please Lift Handset to Listen to Answering Machine Messages messages.
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5. When you are finished playing your messages, hang up the Press YES to Erase or Press NO to Listen To The Next Message CapTel handset. FINISHED PLAYING MESSAGES Hang Up the Phone to Exit • USING TH E A NSW ERI NG MAC HIN E...
Answering Machine Messages NO button to exit. Press NO to exit 5. CapTel confirms that your Answering Machine messages Press YES to accept or NO to exit have been erased. Customer Service: 0800 4 715 715 US IN G TH E A NS W ERI N G M AC H INE •...
Recording a Personal Greeting Message Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840i Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello.
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5. Lift the CapTel handset and RECORD NEW GREETING watch the display screen to know when to start speaking. Lift Handset to Record Greeting or When you see the REC Press NO to exit message, begin speaking into the handset to record your greeting message.
Setting the Number of Rings Before Answering You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and eight.
Making Incoming Messages Audible/Silent Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for you to hear and read before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead taken silently for you to review at a later time.
Using the SECTION 6 Phone Book This section explains how to save frequently-called phone numbers into your phone book for easy dialing. TOPICS: Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book •...
Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 840i Phone Book. To add a new contact to the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.
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6. Enter in the phone number by Number: _ using the dialing pad. Use the DOWN arrow button to backspace. CapTel automatically Press YES to accept or NO to exit for Backspace, for 2 second delay inserts a hyphen as you enter the phone number.
DOWN 4. When you see the contact Please lift handset to dial this number or Press NO to exit listing you want to dial, simply lift the handset. The CapTel phone will dial the number for Dialing: you automatically. Mary...
Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.
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6. To edit the name, use the EDIT PHONE BOOK DOWN arrow button as a backspace to erase letters. You Name: Mary at Home_ can enter new/different letters Number: 555-1234 using the dialing pad. Look for the letters listed on the number keys to know which Press YES to edit number or NO to exit for Shift,...
Removing a Contact from your Phone Book To remove a contact from your Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly until Edit Phone Settings...
Dialing with the Speed Dial Buttons About the Speed Dial Buttons You can set up three speed dial buttons on your CapTel phone to easily dial your most frequently-called phone numbers. You may want to use these buttons for emergency speed dial buttons to call the fire department or police, or to quickly reach the phone numbers you call most often.
Use the DOWN arrow button to backspace. Use the UP arrow button to insert a 2-second delay. CapTel will automatically insert a hyphen as you enter the phone number.
Editing Phone Numbers in the Speed Dial Buttons 1. Press the SPEED DIAL button SPEED DIAL 1 you wish to edit. 2. Press the YES button to edit Name: Mary the name. Number: 555-1234 3. Use the DOWN arrow button to backspace/erase letters in Please lift handset to dial this number the current name.
Please lift handset to dial this number Press YES to edit or NO to exit 3. Lift the handset. Your CapTel Dialing: phone will dial the phone Mary Cell number for you automatically.
Tone/Pulse Dialing Changing the Network Settings Removing Saved Networks Editing Saved Networks Setting the Time and Date Using Call Waiting Dialing 111 with Your CapTel 840i Updating your CapTel Phone Customer Service: 0800 4 715 715 SE T TI NGS •...
Setting the Captions Button to On/Off You can change the default setting of your CapTel 840i to always have the CAPTIONS button set to ON or to always have the CAPTIONS button set to OFF. Your CapTel 840i comes with the Captions button default set to ON.
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To change the Captions button setting: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly to highlight Settings Settings.
Adjusting the Volume of the Ringer You can set the volume of the CapTel 840i ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB), maximum volume (117 dB), or Mute (turns Ringer off).
Setting the Pitch of the Ringer You can select the Ringer Pitch that helps you hear best, selecting from Low, Medium, or High frequency pitch. To set the Ringer pitch: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Answering Machine Options menu.
Turning Keypad Lights On/Off The CapTel 840i dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Timeout is selected, the lights on the number keypad go off automatically after approximately 60 seconds of non-use.
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6. Press the NO button repeatedly to exit out of the Options menu. NOTE: The CapTel display screen typically stays on whenever you have new answering machine messages that have not been reviewed. If you set Keypad Light...
Saving the Captions Volume The volume level automatically returns to a mid-range setting each time you hang up the CapTel phone. You can set the CapTel to remember and use your preferred volume level on every captioned call. The saved volume only applies when the CAPTIONS button is on.
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Whatever volume setting you choose will be saved in CapTel memory, and will be used for every call that has the CAPTIONS button lit. During non-captioned calls (CAPTIONS...
Setting your CapTel Phone for Tone/Pulse Dialing The dialing mode of your CapTel 840i phone is set to Tone dialing. To set the dialing mode to Pulse dialing: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.
Changing the Network Settings If you are connected to the Internet using a WiFi network and if you want to move your CapTel 840i to a different location, you may need to change the network settings. 1. With the handset hung up,...
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The CapTel will go through the Network Setup process again to Leaving Network re-establish a connection over the Internet. See the CapTel 840i Setup Guide for details about re-setting up a network configuration. Press YES to accept or NO to exit •...
Removing Saved Networks You can remove previously-saved WiFi networks from CapTel memory. To remove saved networks: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.
Editing Saved Networks You can make changes to any WiFi network configurations that are already saved in CapTel memory. This is helpful, for example, if your WiFi password changes and you need to edit the password in CapTel memory. To edit a saved networks: OPTIONS 1.
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6. CapTel shows you the current SETUP - WiFi SSID (Service Set Identifier). To edit the SSID name, use the Please Enter the SSID: DOWN arrow button as a 2WIRE269_ backspace to erase letters in the current name. Press YES to Accept...
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TIP: After you have typed your password, double-check that you have all the letters and numbers listed correctly and that any capital/lower case letters are entered properly. If the password is not correct, CapTel will not be able to connect to your WiFi network.
YES button to select. Network Settings Set the Time and Date Update Phone 4. CapTel shows you the current Press YES to select or press NO to exit time and date setting. Use the UP/DOWN arrow buttons to SET THE TIME AND DATE...
You can use enhanced telephone features such as Call Waiting that you may have from your Telecom provider as part of your telephone service. With the CapTel 840i, you will see captions during your first conversation and during the second Call Waiting conversation as well.
Dialing 111 with Your CapTel 840i With CapTel 840i, calls to 111 are handled exactly the same as if you called from any other phone connected to your telephone service, plus you get captions of the call directly from the CapTel Captioning Service (during Captioning Service operating hours).
Internet connection. This process ensures you will always have the latest technology for as long as you own your CapTel 840i. To update your CapTel 840i software:...
What does “No Network Connection” prompt on my screen mean? It means that the CapTel 840i is not able to send and receive data over the Internet. Check your connections again to confirm that you are connected to Internet service, and that your Internet service is working properly.
Next, turn on the Router, making sure it is fully reset. Then plug in the CapTel 840i AC adapter, all in that order. Wait for the logo screen to appear. • If the problem still persists, please contact CapTel Customer Service for help.
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CapTel phone. If a separate, unused telephone extension is not available/close by, you can use a “splitter” (also called a “duplex jack”) to connect the CapTel to the phone line. Plug both the CapTel and the other device into the splitter and plug the splitter in at the wall (see illustration).
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M A I N T E N A N C E Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth.
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86 phone book.........60 button ........27, 86 Options Update CapTel software ....84 Answering Machine....44-53 Volume Call History........40 adjusting the volume ..9, 26, 86 Dial from Phone Book.....24, 57 remembering on captioned calls ..72 Edit Phone Book ......58...
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NOTE: CapTel 840i does not fully meet Telecom’s noise requirements. Upload or Download DSL performance limitations may occur. If so, please install an ADSL filter in series with the telephone line. Telecom will accept no responsibility...
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Getting Help If you have any questions or comments as you use your new CapTel 840i, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.