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HP ENVY 14-j000 Maintenance And Service Manual

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HP ENVY Notebook (model numbers used:
14-j000 through 14-j099)
Maintenance and Service Guide

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Summary of Contents for HP ENVY 14-j000

  • Page 1 HP ENVY Notebook (model numbers used: 14-j000 through 14-j099) Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Display ................................... 4 Buttons, speakers, and fingerprint reader ......................5 Keys ..................................6 Lights ..................................7 TouchPad ................................8 Front ..................................8 Left side ................................. 9 Right side ................................
  • Page 8 8 Using HP PC Hardware Diagnostics (UEFI) — Windows 8 .................. 72 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............72 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) — Windows 7 ..........73 Starting Setup Utility (BIOS) ..........................73 Updating the BIOS ..............................
  • Page 9 Recovering using HP Recovery Manager ..................79 What you need to know before you get started ............79 Using the HP Recovery partition (select models only) ..........80 Using HP Recovery media to recover ................80 Changing the computer boot order ................80 Removing the HP Recovery partition (select models only) ...........
  • Page 10 Index ................................92...

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY Notebook (model numbers used: 14-j000 through 14-j099) Processors Intel™ Core® i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core processor (4.0-GB L3 cache, 1600-MHz front side bus (FSB), 15 W) Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB L3 cache, 1600-...
  • Page 12 Audio and video Bang and Olufsen quad speakers HP Triple Bass Reflex Subwoofer HP Truevision HD webcam (fixed (no tilt) with activity light; 1280×720 by 30 frames per second Dual digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options with dual antennas (M.2/PCIe)
  • Page 13 Category Description ● Operating system Windows 8.1 Home High End (operating system) ● Windows 8.1 (CPPP, for use only in the People’s Republic of China) ● Windows 7 Professional (64-bit) Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ●...

  • Page 14: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

  • Page 15: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Item Component Description Speakers (2) Produce sound. ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 16: Keys

    Item Component Description From the Windows desktop, right-click the Start button, and then select Power Options. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Item Component Description Displays system information when pressed in combination with the key.

  • Page 17: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Front Component Description...

  • Page 19: Left Side

    Regulatory, Safety, and Environmental Notices. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.
  • Page 20 Item Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Memory card reader Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.

  • Page 21: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 22: Bottom

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Chapter 2 External component identification...

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
  • Page 24 Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 25: Illustrated Parts Catalog

    Labels on page 13 for more information. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable and keyboard backlight cable): Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number For use in Canada 818121-DB1 For use in Latin America 818121-161 For use in South Korea 818121-AD1 For use in Taiwan 818121-AB1 For use in Thailand 818121-281 For use in United States 818121-001 Front speakers (include cables and 2 rubber isolators) 818128-001 Battery (3-cell, 55-WHr, 4.56-AHr, Li-ion) 805094-005...
  • Page 28 Item Component Spare part number graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core 818133-601 processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory, and the Windows 8 operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core...
  • Page 29 Item Component Spare part number For use only on computer models equipped with a graphics subsystem with 818100-001 discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory 818099-001 Computer major components...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel screw covers: included in the Bezel Trim Kit, spare part number 818102-001. Display bezel (includes double-sided adhesive) 818101-001 Webcam/microphone module (includes double-sided adhesive) 812714-001 Display panel: 14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), SVA eDP 1.2 818124-001 14.0-in, HD, WLED, AntiGlare (1366×768), flat (3.6-mm), SVA eDP 1.2 818123-001...

  • Page 31: Miscellaneous Parts

    90-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm) 710413-001 65-W AC adapter (non-PFC, S-3P, 3-wire, 4.5-mm) 710412-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 45-W HP Smart AC adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 Power cord (3-pin, black, 1.00 m):...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of theconsiderations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat thecables during removal and insertion.

  • Page 34: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 36: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Hard Drive

    Remove the eight Phillips PM2.5×8.8 screws (3) that secure the bottom cover to the computer. Lift the front edge of the bottom cover (1) up and back until it rests at an angle. Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive cable, or screws.
  • Page 39 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 40 Remove the hard drive (3). If it is necessary to disassemble the hard drive: Disconnect the hard drive cable (1) from the hard drive. The hard drive cable is available using spare part number 818103-001. Remove the four Phillips PM2.5×3.7 screws (2) that secure the hard drive bracket to the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 41: Wlan Module

    Remove the hard drive bracket (3) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 818113-001. Reverse this procedure to reassemble and install the hard drive. WLAN module Description Spare part number Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter...
  • Page 42 Disconnect the WLAN antenna cables (1) from the WLAN module terminals. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the WLAN module to the system board.

  • Page 43: Memory Module

    NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve should be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600)
  • Page 44 Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 46 Disconnect the front speakers cable (1) from the system board. Release the front speakers cable from the retention clips (2) built into the top cover. Remove the three Phillips PM2.0×2.2 broad head screws (3) that secure the front speakers to the top cover.

  • Page 47: Battery

    Remove the front speakers (5). NOTE: When removing the front speakers, make note of the location of the rubber isolators (6). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the front speakers. Battery Description Spare part number...

  • Page 48: Touchpad Board

    Remove the battery (3). Reverse this procedure to install the battery. TouchPad board Description Spare part number TouchPad board 818135-001 NOTE: The TouchPad board spare part kit does not include the TouchPad board bracket or TouchPad board cable. The TouchPad board bracket is available using spare part number 818118-001. The TouchPad board cable is available using spare part number 818105-001.
  • Page 49 Remove the front speakers (see Front speakers on page 35). Remove the battery (see Battery on page 37). Remove the TouchPad board: Disconnect the battery cable from the system board. Release the fingerprint reader board cable (1) from the TouchPad board. (The fingerprint reader board cable is secured to the TouchPad board with double-sided adhesive.) Release the ZIF connector (2) to which the TouchPad board cable is attached, and then disconnect the TouchPad board cable from the system board.
  • Page 50 Remove the TouchPad board (5). If it is necessary to replace the TouchPad board cable, release the TouchPad board cable (1) from the TouchPad board. (The TouchPad board cable is secured to the TouchPad board with double- sided adhesive.) Release the ZIF connector (2) to which the TouchPad board cable is attached, and then disconnect the TouchPad board cable (3) from the TouchPad board.

  • Page 51: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 52: Fingerprint Reader Board

    Detach and remove the RTC battery (3) from the system board. (The RTC battery is secured to the system board with double-sided adhesive.) Reverse this procedure to install the RTC battery. Fingerprint reader board Description Spare part number Fingerprint reader board 818089-001 NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board...
  • Page 53 Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. Release the fingerprint reader board cable (2) from the TouchPad board. (The fingerprint reader board cable is secured to the TouchPad board with double-sided adhesive.) Release the ZIF connector (3) to which the card reader board cable is attached, and then disconnect the card reader board cable from the system board.
  • Page 54 Remove the fingerprint reader board (6). If it is necessary to replace the fingerprint reader board cable, release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable (2) from the fingerprint reader board. Reverse this procedure to install the fingerprint reader board.

  • Page 55: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes cable and 2 rubber isolators) 818130-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 56: Fan

    Remove the subwoofer (3). NOTE: When removing the subwoofer, make note of the location of the rubber isolators (4). Failure to properly install or damage to these isolators can result in degraded subwoofer performance. Reverse this procedure to install the subwoofer. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory...
  • Page 57 Disconnect the battery cable from the system board. NOTE: Steps 2 through 7 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 8 through 10 for fan removal steps for computer models equipped with a graphics subsystem with UMA memory.

  • Page 58: Rj45 Cover

    Remove the fan. NOTE: Steps 8 through 10 apply to computer models equipped with a graphics subsystem with UMA memory. See steps 2 through 7 for fan removal steps for computer models equipped with a graphics subsystem with discrete memory. Disconnect the fan cable (1) from the system board.
  • Page 59 Remove the two Phillips PM2.5×8.8 screws (1) that secure the RJ45 cover and the right display hinge to the top cover. Release the right display hinge (2) by swinging it up and back. Remove the RJ45 cover (3). Reverse this procedure to install the RJ45 cover. Component replacement procedures...

  • Page 60: Security Cable Slot Bracket

    Security cable slot bracket Description Spare part number Security cable slot bracket 818115-001 Before removing the security cable slot bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: System Board

    Remove the security cable slot bracket (2). Reverse this procedure to install the security cable slot bracket. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core processor (4.0-GB 818134-601 L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory, and the Windows 8 operating system...
  • Page 62 Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB 818131-601 L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics memory subsystem, 4.0-GB of system memory, and the Windows 8 operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB 818131-001 L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics memory subsystem, 4.0-GB...
  • Page 63 Disconnect the following cables from the system board: ● (1) Keyboard ZIF connector cable ● (2) Fingerprint reader board ZIF connector cable ● (3) RTC battery cable ● (4) Card reader board ZIF connector cable ● (5) Front speakers cable ●...
  • Page 64 Remove the Phillips PM2.0×3.3 screw (1) that secures the system board to the top cover. Remove the Phillips PM2.5×8.8 screw (2) that secures the left display hinge and the system board to the top cover. Release the left display hinge (3) by swinging it up and back. Lift the left side of the system board (1) until it rests at an angle.

  • Page 65: Heat Sink

    Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 818112-001 For use only on computer models equipped with a graphics subsystem with UMA memory...
  • Page 66 NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 3 and 4 for heat sink removal steps for computer models equipped with a graphics subsystem with UMA memory. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the heat sink, remove the seven Phillips PM2.0×3.3 screws (1) that secure the heat sink to the system board.
  • Page 67 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed.

  • Page 68: Left Speaker

    Reverse this procedure to install the heat sink. Left speaker Description Spare part number Left speaker (includes cable) 818129-001 Before removing the left speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Card Reader Board

    Remove the left speaker (2). Reverse this procedure to install the left speaker. Card reader board Description Spare part number Card reader board 818122-001 NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number 818106-001.

  • Page 70: Power Connector Cable

    Remove the two Phillips PM2.0×2.2 broad head screws (1) that secure the card reader board to the top cover. Release the two pieces of grounding tape (2) that secure the card reader board to the top cover. Release the card reader board (3) from the opening in the top cover by lifting it up and away from the top cover.

  • Page 71: Display Assembly

    RJ45 cover (see RJ45 cover on page Security cable slot bracket (see Security cable slot bracket on page System board (see System board on page Remove the power connector cable: Remove the Phillips PM2.0×3.3 screw (1) that secures the power connector cable and bracket to the top cover.
  • Page 72 Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. NOTE: Step 2 applies only to computer models equipped with a graphics subystem with discrete memory.
  • Page 73 Slide the top cover (3) forward and remove the display assembly. If it is necessary to replace the display bezel: Remove the two display bezel screw covers (1). The display bezel screw covers are available in the Bezel Trim Kit, spare part number 818102-001. Remove the two Phillips PM2.0×3.3 screws (2) that secure the display bezel to the display back cover.
  • Page 74 Remove the display bezel (4). NOTE: When removing the display bezel, make note of the location of the double-sided adhesive strip (5) on the display back cover. The display bezel is available using spare part number 818101-001. If it is necessary to replace the webcam/microphone module: Remove the display bezel.
  • Page 75 If it is necessary to replace the display panel: Remove the display bezel. Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 76 If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Remove the three Phillips PM2.5×2.3 broad head screws (1) that secure the display hinge cover to the display back cover. Release the display hinge cover by twisting the top edge (2) of the display hinge cover up and forward.
  • Page 77 Remove the display hinges (3). The display hinges are available using spare part number 818119-001. If it is necessary to replace the display panel cable: Remove the display bezel. Remove the display panel. Remove the display hingecover. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. (The webcam/microphone module cable is part of the display panel cable.) Release the ground tape (2) that secures the display panel cable to the display back cover.
  • Page 78 Remove the display panel cable (4). The display panel cable is available using spare part number 818104-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display bezel. Remove the display panel. Remove the display hingecover. Release the wireless antenna transceivers (1) from the display back cover.
  • Page 79 Remove the wireless antenna cable and transceivers (4). The wireless antenna is available using spare part number 818097-001. Reverse this procedure to install the display assembly subcomponents. Component replacement procedures...

  • Page 80: Using Setup Utility (Bios) - Windows 8

    BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 81: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 82: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 8

    Using HP PC Hardware Diagnostics (UEFI) — Windows 8 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 83: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) - Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 84: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 85: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 86: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions: Width 34.50 cm 13.58 in Depth 24.60 cm 9.69 in Height 2.27 cm 0.89 in Weight: 1.99 kg 4.41 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 87: Backing Up, Restoring, And Recovering - Windows 8

    HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs.

  • Page 88: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt thecreation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning thecurrent DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 89: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 90: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 91: Removing The Hp Recovery Partition (Select Models Only)

    Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 92: Backing Up, Restoring, And Recovering - Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 93: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 94: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 95: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 96: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 97 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...

  • Page 98: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equipment is purchased.

  • Page 99: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 100 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 101: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 102 Index card reader board cable, spare part display panel cable AC adapter number 18, 59 removal 67 spare part numbers 21 chipset, product description 1 spare part number 20, 68 support 2 components display switch 4 AC adapter/battery light 11 bottom 12 action keys 6 buttons 5...
  • Page 103 AC adapter/battery 11 requirements for all countries spare part number 20 caps lock 7 HP PC Hardware Diagnostics (UEFI) fingerprint reader 7 requirements for specific hard drive 11 countries and regions 89 downloading 75 mute 7...
  • Page 104 35, 45, 58 Windows system restore point 77, recovery 85 spare part numbers 17, 18, 35, discs 78, 80 45, 58 Windows tools 78 HP Recovery Manager 79, 85 specifications 76 wireless antenna media 80 subwoofer location 4 options 78...

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