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Eircom Advantage 2000 System Manual

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Advantage 2000 System
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  • Page 1 Advantage 2000 System Manual eircom advantage 2000 System Manual...
  • Page 2 Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Advantage 2000 and Advantage are the registered trademark of MDS Gateways. This documentation refers to: software version 20.044 or higher for the IP system phones and software version 11.100 or higher for the Advantage 2000 system.

  • Page 3: Table Of Contents

    Advantage 2000 System Manual Contents 1.1. Overview of the Advantage 2000 ................. 5 1.2. Status LEDs ......................6 1.3. Back Panel Connectors and Fax port ..............6 1.4. Features and Dialling Codes ................7 1.5. Login to your personal page ................8 Hotdesking ......................
  • Page 4 Advantage 2000 System Manual Appendix I Power over Ethernet and Ethernet cable specifications ......37 Standard Ethernet Cable ....................37 Appendix II System Tones ..................37 Appendix III Compatibility with third party headsets and analogue phones ....38 Appendix IV Miscellaneous timer settings ..............39 Appendix V Environmental Specifications ..............

  • Page 5: I N T R O D U C T I O N

    1.1. Overview of the Advantage 2000 The Advantage 2000 is a next generation IP voice switch for SOHO and small business applications. The system connects four analogue telephones and up to 16 IP system phones to the public ISDN, PSTN or SIP networks.

  • Page 6: Status Leds

    Advantage 2000 System Manual 1.2. Status LEDs There are six LEDs behind the clear lens on the front of the unit. The functions of these are as follow, from left to right. Status: ON Status: OFF Status: Flashing System starting Power off Power On.

  • Page 7: Features And Dialling Codes

    Advantage 2000 System Manual 1.4. Features and Dialling Codes Feature Code Any trunk line SIP trunk line Trunk lines 1 or 2 * 9 1 or * 9 2 SIP trunk lines 1 to 10 * 901 to * 910...

  • Page 8: Login To Your Personal Page

    Advantage 2000 into you browser: http://192.168.1.250 This is the default IP address of the Advantage 2000. In order to connect, the PC must have an IP address in the same range as the Advantage 2000 (ie) 192.168.1.XXX but different from the Advantage 2000.

  • Page 9: Hotdesking

    Phone language and volume settings can also be programmed on this page. Hotdesking A user of the Advantage 2000 may register from any Advantage IP connected to the system. Once you have entered your IP registration name and PIN at a phone all your calls will automatically ring at that phone.

  • Page 10: S Y S T E M M O U N T I N G , W I R I N G A N D C O N N E C T I O N O N T H E L An

    2.4. Wall Mounting the Advantage 2000 1. Place the Advantage 2000 unit against the wall and mark the positions of the central fixing hole and the lower fixing hole. 2. Drill the holes, insert rawl plugs and insert screw into the wall at the location of the central fixing hole, but leave it protrude about 5mm.

  • Page 11: System Wiring

    Advantage 2000. The maximum analogue user line length is 1,000 metres. Connecting the ISDN/PSTN lines Connect the L1 and L2 line ports of the Advantage 2000 to the ISDN or PSTN termination points using RJ45 line cables. Two ISDN line cables are provided with the control unit.

  • Page 12: Three Step Set-Up Flow Chart

    Advantage 2000 System Manual 2.6. Three step Set-up flow chart What you need to know before you start: 1. The IP address range of the STEP 1. Power the Advantage system up LAN. 2. The IP address of the Router The LEDs flash during the initiation sequence and finally just on the LAN.
  • Page 13 Advantage 2000 System Manual Is Universal Plug n Play Manually Forward VoIP ports on the Router to the enabled on your internal IP address of the system Router? Browse to the Router’s Programming web page and program port forwarding, so that the following packets are forwarded to the IP address of the system.

  • Page 14: Program The Ip Address Of The System Into The Range Of The Lan

    1-255, but excluding those numbers at which devices are already connected. The IP address of the Advantage 2000 can be changed in a number of ways. 2.5.1. Change the IP address of the system using an analogue phone Connect an analogue phone to one of the analogue ports of the Advantage 2000.
  • Page 15 IP address of the PC must be 192.168.1 and the last element must be taken from the range 1-255, but excluding 250. Open a browser on the PC and point it at the the Advantage 2000 system default address 192.168.1.250.
  • Page 16 Advantage 2000 System Manual IP Connection Testing To check that the IP configuration is correct and both the PC and the Advantage 2000 are on the same network - At the PC, from Windows - • Go to <Start> • Select <Run>...

  • Page 17: C O N F I G U R E T H E S Y S T E M F R O M T H E B R O W S E R

    Advantage 2000 System Manual 3.1. Browser based programming This section describes how to connect to the Browser interface on the Advantage 2000 and enter the basic configuration information needed for the operation of the system. Once you have successfully connected to the browser, the full range of features offered by the system can be programmed.
  • Page 18 Advantage 2000 System Manual Enter: Username: admin Password: 1000 The main configuration page will now be displayed. Page 18...

  • Page 19: System Programming Page

    Advantage 2000 System Manual 3.3. System Programming Page Following login, the main configuration screen, similar to that shown below, will be displayed. This shows a list of all of the programmable settings for the system divided into related groups for ease of programming.

  • Page 20: Manual Programming Of The Sip Trunk Lines

    3.4. Manual Programming of the SIP trunk lines The VoIP trunk lines of the Advantage 2000 may be configured automatically by the network operator. However, should you need to programme the trunks manually, you can do so by clicking the link ‘SIP Accounts’ under the heading SIP Trunks. The...
  • Page 21 Basic Settings NAME: The Advantage 2000 system can allocate a name to each SIP trunk line. TRUNK ACCESS: This is the line access code for the trunk. The user, on an outgoing call, may select a particular trunk by dialling the trunk access code prior to dialling the external number.
  • Page 22 Advantage 2000 System Manual ENABLED: The line may be enabled or disabled here. STATUS: Indicates whether the SIP trunk is operational or not. Provider Settings SIP SERVER: The location of the SIP server in the Operator’s network. The Operator provides this information. Typically it will be in the format sip.operator.com.
  • Page 23 Advantage 2000 System Manual Dialling Settings DIAL PLAN: During dialling on outgoing calls, the digits are stored until the complete number has been dialled and then the complete number is transmitted en bloc to the VoIP network. A period of three seconds without dialling is interpreted by the system as the end of dialling.

  • Page 24: Programming The External Lines

    3.5. Programming the External Lines The Advantage 2000 may have up to two external line interfaces. These, if fitted, may be used to connect either ISDN To lines or analogue trunk lines. You may program these lines as ISDN or analogue on the page ‘System Line Selection’...
  • Page 25 Advantage 2000 System Manual When the external numbers have been entered in the white boxes, press ‘Save’ and ‘Back’. Page 25...
  • Page 26 Advantage 2000 System Manual These ISDN external numbers must be associated with one or both of the T0 line interfaces that may be on the system. This is required for outgoing ISDN calls to present a CLI that is recognised as a valid number for the Trunk interface by the ISDN network.

  • Page 27: Programming The Ringing Assignment

    By default, all external lines are programmed to ring the first IP user, 11, of the Advantage 2000. This user, in the default configuration, is defined as sole member of the operator group, group 9.
  • Page 28 Advantage 2000 System Manual Ringing Assignment Table for Analogue PSTN trunk lines Page 28...

  • Page 29: Programming The Trunk Access Digit

    Advantage 2000 System Manual 3.7. Programming the Trunk Access digit The trunk line access digit is the digit dialled by a user to make a call on an external trunk. In addition to the default trunk line access code there are eight other codes that may be allocated to the various external lines using the table below.

  • Page 30: Programming Other Features

    Advantage 2000 System Manual 3.8. Programming other features Program all other features of the Advantage 2000 by clicking on the feature on the System Programming page and following the instructions in the comprehensive online Help available on every page. Page 30...

  • Page 31: G E T I N T E R N E T A C C E S S

    Advantage 2000 System Manual 4.1. Universal Plug and Play available on site When the Advantage system is powered up it broadcasts a Universal Plug and Play (UPnP) request to the Default Gateway address programmed in its IP Addresses table. If the Advantage system gets a positive response at the programmed Default Gateway address (default 192.168.1.254), it sets port forwarding at the Gateway,...

  • Page 32: If The Modem Router Is Not At The Default Gateway Ip Address

    Advantage 2000 System Manual Note: For security, remote access to the Advantage system browser is restricted to only those public IP address listed in the RAS IP addresses table. 4.2. If the modem router is not at the default Gateway IP address If the default local IP address of the modem router has been altered from 192.168.1.254, the Advantage system must be manually programmed with the IP...

  • Page 33: If The Modem Router Does Not Support Universal Plug And Play

    Advantage 2000 System Manual 4.3. If the modem router does not support Universal Plug and Play If the SIP ports of the modem router are not open by default and it does not support UPnP, the appropriate WAN ports on the modem router Gateway must be forwarded manually by accessing the modem router Gateway browser programming as per the example in the Appendices.

  • Page 34: C O N N E C T I P S Y S T E M P H O N E S

    Advantage 2000 System Manual 5.1. Connecting IP system phones Connect the IP system phone LAN ports to the network as shown. The PC port on the IP telephone may be used to connect a PC , thus allowing a single cable from the desk to carry the PC trafic and the telephone traffic.

  • Page 35: Auto Discovery Of Ip System Phones On The Lan

    Entering the system phone IP registration parameters manually If the system phone had not been connected with its Advantage 2000 system on a LAN before delivery to the end user location, the phone will prompt the user to enter the following parameters at power up at the remote location: 1.
  • Page 36 Advantage 2000 System Manual The System may be expanded and enhanced by the installation of licences for extra capacity or new features such as: Two SIP Trunks (max 10 in total) Eight additional IP system phone licences, on the LAN or WAN (max 16 IP users in...

  • Page 37: Appendix I Power Over Ethernet And Ethernet Cable Specifications

    Advantage 2000 System Manual Power over Ethernet 802.3 af, class 1 device. 5 Watts required per phone. Ethernet cable is used to connect a hub to the system. Pin 1 Orange/White Pin 1 Orange/White Pin 2 Orange Pin 2 Orange...

  • Page 38: Appendix Iii Compatibility With Third Party Headsets And Analogue Phones

    Advantage 2000 System Manual Headsets The full range of Plantronics ‘H’ Top Headsets works on the Advantage Executive system phone. The headset plugs directly into the headset port using a Vista to QD (Quick Disconnect) Cable. Product Part Description Range...

  • Page 39: Appendix Iv Miscellaneous Timer Settings

    Advantage 2000 System Manual Analogue phones Compatibility of some analogue phones with MDS Advantage systems: ULYTEL II SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS PHONE EUROSET EUROSET GIGASET EIRCOM EIRCOM GIGASET EIRCOM WITH 2010 2015 4010 4012 5012 C 150...

  • Page 40: Appendix V Environmental Specifications

    Advantage 2000 System Manual Operating temperature -5C to + 45C Humidity 10% to 90% non- condensing Mains voltage 230 ± 10% Max power consumption 66 W Maximum AC V/A: 120VA Maximum input watts: Maximum input current at 0.52A 230Vac: Maximum input current at 0.67A...

  • Page 41: Appendix

    Advantage 2000 System Manual USER SETTINGS TABLE 1 (Users) User New User Trunk Line Access Level of Access Users with Operator Number User T/L1 T/L2 T/L3 T/L4 1 2 3 4 5 6 7 Functionality Enabled Name T/L5 T/L6 T/L7 T/L8...
  • Page 42 Advantage 2000 System Manual RINGING ASSIGNMENT TABLE RINGING ASSIGNMENT MSN/ LINE (Enter the extensions to ring for the MSN/Line for each ringing mode) Index NUMBER DAY RINGING NIGHT RINGING MODE 3 MODE 4 MODE 5 Page 42...
  • Page 43 Advantage 2000 System Manual RINGING ASSIGNMENT MSN/ LINE Index (Enter the extensions to ring for the MSN/Line for each ringing mode) NUMBER DAY RINGING NIGHT RINGING MODE 3 MODE 4 MODE 5 USER CLI TABLE USER CLI NUMBER USER CLI NUMBER...

  • Page 44: Appendix Vii Common Address Book Table

    Advantage 2000 System Manual NUMBER NAME NUMBER NAME NUMBER NAME Page 44...

  • Page 45: Appendix Viii Ip Addresses And Ras Tables

    Advantage 2000 System Manual DEFAULT System SETTING SETTING Details IP Address 192.168.1.250 Subnet Mask 255.255.255.0 HTTP Port Gateway IP 192.168.1.254 Address DNS Address 192.168.1.254 DM 1030 Page 45...

  • Page 46: Appendix Ix Call Logging Outputs And Formats

    Advantage 2000 System Manual The system outputs Call Logging Records for all external calls, both incoming and outgoing, over the Ethernet port. The Call Logging Report can be generated using HyperTerminal over the Ethernet Connection using a TCP/IP port. In order to make it easier to read the output, each field is right justified (i.e. padded with spaces) and separated from the next field by a comma.
  • Page 47 Advantage 2000 System Manual Example of the call logging output to hyperterminal Call Logging format table The format of the call logging data that is sent to the PC consists of 17 distinct fields of variable length that provide a comprehensive list of attributes for each call as listed below.
  • Page 48 Advantage 2000 System Manual Number (CLI or “Unknown” if CLI not provided) Calling Name Alphanumeric (if there is a match found in the Common Address Book) Called Number Alphanumeric (Called Number/MSN of Called Party) Called Name Alphanumeric Roaming PIN Numeric representation of a roaming PIN User (e.g 02) for Roaming PIN user 02...
  • Page 49 Advantage 2000 System Manual ……………………… Logging Transfer Calls Two call logging records are generated when an incoming call is answered by an extension and then transferred to another extension on the system. The “Call Type” (field 7) is updated to ‘T’ on the transferred call to indicate that it is a ‘Transfer’...
  • Page 50 Advantage 2000 System Manual be cleared down as soon as the connection is established and the time information has been extracted from the connect message. When a “retrieve time from network” call is made the “Call Type” ( field 7 ) is updated to “C”...

  • Page 51: Diagnostic Logging

    Advantage 2000 System Manual If the Call is made from a roaming pin enabled extension using a roaming pin profile defined in browser based programming then the roaming pin field is filled in with the user number that enabled it at that extension Example of a call record for a call made from Joe Blogg’s extension using the roaming PIN...
  • Page 52 Advantage 2000 System Manual Buffered Diagnostic Logging The Advantage system contains a buffered record of the most recent actions performed on the system. This buffered information is dumped out en-bloc to provide a history of the most recent actions of the system. This data output is sent on port...

  • Page 53: Cayman 3346

    Advantage 2000 System Manual This section describes how to configure port forwarding for Voice over IP traffic on the Netopia Modem Router Cayman 3346. In this example voice traffic coming from the Internet to the Advantage system (called Advantage here) in the Office location is routed through the Netopia ADSL Modem router as shown in the diagram below.
  • Page 54 Advantage 2000 System Manual Step 1 Connect to the home page. Using a PC connected on the LAN as shown in the diagram, open a browser and type in the LAN IP address of the Netopia Modem Router. The default IP address is 192.168.1.254.
  • Page 55 Advantage 2000 System Manual Step 2 Lower the level of Firewall protection Click on the link Firewall in the top left corner of this page and the following screen will be displayed Set the level of firewall protection to LOW and press the button ‘Save Changes’.
  • Page 56 Advantage 2000 System Manual Step 3 Define the port forwarding for TCP Click on the link ‘Custom Services’ on the top left corner of the screen and the following screen is displayed DM 1030 Page 56...
  • Page 57 Advantage 2000 System Manual Click on the button ‘Define Custom Service’ to display the next screen: Select the button ‘Port Forwarding: Range of Ports’ as shown and press ‘Next’. DM 1030 Page 57...
  • Page 58 Advantage 2000 System Manual At the next screen type in the following information as shown: Service Name: Advantage TCP Global Port Range: 5075 - 5075 Base Host Port: 5075 Protocol: Press ‘Next’ and on the following screen press ‘Done’. DM 1030...
  • Page 59 Advantage 2000 System Manual On the next screen, open the dropdown list and select the service ‘Advantage TCP’ which you have defined and press the button ‘Enable’. DM 1030 Page 59...
  • Page 60 Advantage 2000 System Manual The following screen is displayed: In the dropdown box ‘Select Host Service’ choose the local LAN IP address of the Advantage (here called Advantage) system. Press ‘Enable’. DM 1030 Page 60...
  • Page 61 Advantage 2000 System Manual All TCP traffic on port 5075 will now be forwarded to the Advantage system (called Advantage in this example) and this is recorded as shown on the following screen. DM 1030 Page 61...
  • Page 62 Advantage 2000 System Manual Step 4 Define port Forwarding for UDP Press the button ‘Define Custom Service’ to display the following screen. Select ‘Port Forwarding: Range of Ports’ and press ‘Next’. DM 1030 Page 62...
  • Page 63 Advantage 2000 System Manual Type in the following information on the next screen as shown: Service Name: Advantage UDP Global Port range: 50000 – 50031 Base Host Port: 50031 Protocol: Press ‘Next’ and on the following screen, press ‘Done’. The next screen is displayed.
  • Page 64 Advantage 2000 System Manual Select ‘Advantage UDP’ from the drop down menu and press Enable. DM 1030 Page 64...
  • Page 65 Advantage 2000 System Manual In the following screen select the local LAN IP address of the Advantage (Advantage) system in the box ‘Select Host Device’ and press ‘Enable’. DM 1030 Page 65...
  • Page 66 Advantage 2000 System Manual All UDP traffic on ports 50000 to 50031 will now be forwarded to the Advantage (Advantage) system and this is recorded as shown on the next screen. This completes the configuration of the Port Forwarding. DM 1030...

  • Page 67: Appendix Xi Usage Of The 12 Communication Channels Available On The System

    Advantage 2000 System Manual Channels used by devices in communication, 12 max. IP system phone on the LAN 0 IP system phone remote, Symbian SIP extension, WLAN Analogue a/b extensions SIP trunk VoIP Networking channel ISDN trunk channel PSTN analogue trunk...

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