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Eircom Advantage 24000 System Manual

Ip voice switch
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Summary of Contents for Eircom Advantage 24000

  • Page 1 Eircom Advantage 24000 System Manual...
  • Page 2 Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Advantage 24000 and Advantage are the registered trademark of Eircom. This documentation refers to: software version 20.044 or higher for the IP system phones and software version 13.111 or higher for the Advantage 24000 system.

  • Page 3: Table Of Contents

    Advantage 24000 System Manual Contents 1.1. Overview of the Advantage 24000 ............... 5 1.2. Status LEDs ......................7 1.3. Connectors on the basic 19” rack ............... 8 1.4. ISDN Primary Rate Interface card ................ 9 1.5. ISDN2 Four-Basic Rate Access card ..............9 1.6.
  • Page 4 Advantage 24000 System Manual 6.1. Assign IP Registration names and PINs on the Master system for all Slave extension users ....................... 38 6.2. Enter the IP address of the Master at each Slave ..........39 6.3. Register Slave extensions with the Master system .......... 40 7.1.

  • Page 5: I N T R O D U C T I O N

    Advantage 24000 System Manual 1.1. Overview of the Advantage 24000 The Advantage 24000 is a next generation IP voice switch for small and medium business applications. The full IP internal architecture of the system allows seamless connection to VoIP networks using IP system phones and traditional analogue phones. The Advantage 24000, depending on its configuration, may also connect to the ISDN public network making it the ideal migration platform to the next generation network for the small business.
  • Page 6 Advantage 24000 System Manual The Advantage IP Professional is an IP multi function system phone with 6 flexible keys, full handsfree and a blue backlit 4-line display. The Advantage Standard is a digital system phone with a single-line backlit display. It has 6 fixed keys and a loudspeaker.

  • Page 7: Status Leds

    Advantage 24000 System Manual The Advantage 24000 has a full range of pbx features including voicemail, automated attendant, least cost routing, speed dials, address books and call lists. Features such as Auto- Attendant, Call Record, Conference bridge meeting room, softphone registration and networking of multiple systems on different sites require a license.

  • Page 8: Connectors On The Basic 19" Rack

    Advantage 24000 System Manual 1.3. Connectors on the basic 19” rack The basic 19” rack accommodates up to 240 IP users; default IP extension numbers 101 to 308, and 8 FXS analogue a/b interfaces; default a/b extension numbers 333 to 340. Up to 60 SIP trunks may be provisioned.

  • Page 9: Isdn Primary Rate Interface Card

    Advantage 24000 System Manual 1.4. ISDN Primary Rate Interface card A Primary Rate Access card in the left of the 3 plug-in slots is assigned the trunk line number PR1, in the centre PR5 and on the right PR9. Licensed SIP trunks are assigned the numbers immediately above those assigned to ISDN trunks.

  • Page 10: Eight-Upn Digital System Phones' Card

    Advantage 24000 System Manual 1.7. Eight-Upn digital system phones’ card An 8 Upn digital system phone card in the left of the 3 plug-in slots is, by default, assigned the extension numbers 101 to 108, in the centre 109 to 116 and on the right 117 to 124. This numbering plan can be altered in Browser programming, as described later.

  • Page 11: Features And Dialling Codes

    Advantage 24000 System Manual 1.8. Features and Dialling Codes Feature Code Any trunk line Any SIP trunk line Trunk line x * 9 x SIP trunk lines 1 to 10 * 901 to * 909, *900 Call User User number (e.g. 101 – 340)
  • Page 12 Advantage 24000 System Manual Cancel Do Not Disturb # 6 2 # Opt out of a group * 6 2 * <group number(80 – 88)> # Opt into a group # 6 2 * <group number(80 – 88)> # Set Alarm Call...

  • Page 13: S Y S T E M M O U N T I N G , W I R I N G A N D C O N N E C T I O N O N T H E L An

    See also the 3-step set-up flow chart in this manual. 2.2. Rack mounted control unit The Advantage 24000 is designed for rack or wall mounting. The air-cooling slots must not be covered. CAT-5 cable is required to connect to the router or LAN.

  • Page 14: Wall Mounting The Advantage 24000

    Advantage 24000. The maximum analogue user line length is 1,000 metres. Connecting ISDN lines Connect the line ports 1 to 4 of any 4-BRA ISDN2 expansion cards on the Advantage 24000 to the ISDN termination points using RJ45 line cables. Alternatively use the RJ45 socket on one or two plug-in Primary Rate Access cards.

  • Page 15: Three Step Ip Set-Up Flow Chart

    Advantage 24000 System Manual What you need to know before you start: 2.5. Three step IP Set-up flow chart 1. The IP address range of the STEP 1. Power the Advantage system up LAN. 2. The IP address of the Router The LEDs flash during the initiation sequence and finally just on the LAN.
  • Page 16 Advantage 24000 System Manual Is Universal Plug n Play Manually Forward VoIP ports on the Router to the enabled on your internal IP address of the system Router? Browse to the Router’s Programming web page and program port forwarding, so that the following packets are forwarded to the IP address of the system.

  • Page 17: Program The Ip Address Of The System Into The Range Of The Lan

    2.5.1. Change the IP address of the system using an analogue phone Connect an analogue phone to one of the analogue ports of the Advantage 24000. At internal dial tone, dial **01# and the Advantage 24000 system will announce its internal IP address.
  • Page 18 Connect a PC directly to the LAN port of the system using an Ethernet cable. Configure the IP address of the PC in the same address range as the Advantage 24000 system, default address 192.168.1.250. The first three elements of the IP address of the PC must be 192.168.1 and the last element must be taken from the range 1-255, but...
  • Page 19 Advantage 24000 System Manual IP Connection Testing To check that the IP configuration is correct and both the PC and the Advantage 24000 are on the same network - At the PC, from Windows - • Go to <Start> • Select <Run>...

  • Page 20: C O N F I G U R E T H E S Y S T E M F R O M T H E B R O W S E R

    3.1. Browser based programming This section describes how to connect to the Browser interface on the Advantage 24000 and enter the basic configuration information needed for the Operation of the system. Once you have successfully connected to the browser, the full range of features offered by the system can be programmed.
  • Page 21 Advantage 24000 System Manual Enter: Username: admin Password: 1000 The main configuration page, the system programming page, is displayed. Page 21...

  • Page 22: System Programming Page

    Advantage 24000 System Manual 3.3. System Programming Page Following login, the main configuration screen, similar to that shown below, is displayed. This shows a list of links for all the programmable settings for the system, divided into related groups for ease of programming.

  • Page 23: Manual Programming Of The Sip Trunk Lines

    Advantage 24000 System Manual 3.4. Manual Programming of the SIP trunk lines The VoIP trunk lines of the Advantage 24000 may be configured automatically by the network Operator. However, should you need to programme the trunks manually, you can do so by clicking the link ‘SIP Accounts’...
  • Page 24 Basic Settings NAME: The Advantage 24000 system can allocate a name to each SIP trunk line. TRUNK ACCESS: This is the line access code for the trunk. The user, on an outgoing call, may select a particular trunk by dialling the trunk access code prior to dialling the external number.
  • Page 25 Advantage 24000 System Manual Provider Settings SIP SERVER: The location of the SIP server in the Operator’s network. The Operator provides this information. Typically it will be in the format sip.Operator.com. SIP SERVER PORT: This is the PORT number for the SIP protocol. By default it is 5060. If the Operator uses a different port number it should be entered here.
  • Page 26 Advantage 24000 System Manual For example, the entry [2-8]XXXXXX=,08[567]XXXXXXX=,999=,911= will be interpreted by the system as follows: Any number with first digit 2,3,4,5,6,7 or 8 followed by six digits may be dialled immediately and Any number beginning with 08 and whose third digit is 5,6 or 7 followed by seven digits may be...

  • Page 27: Programming The External Lines

    3.5. Programming the External Lines The Advantage 24000 may have up to 2 ISDN Primary Rate Accesses, up to 12 ISDN2 Basic Rate Accesses or up to 60 SIP trunks, or combinations of the above, with an upper limit of 60 outside channels.
  • Page 28 Advantage 24000 System Manual ISDN2 BRA external numbers must be associated with one of the T0 trunk line interfaces on the ‘External No. Trunk assignment’ page, under ‘ISDN Trunks’ as shown below. This enables outgoing ISDN calls present a CLI that is recognised as a valid number for the Trunk interface at the ISDN network.

  • Page 29: Programming The Ringing Assignment

    Advantage 24000 System Manual 3.6. Programming the Ringing Assignment Each external telephone number connected to the Advantage 24000 may be programmed to ring a different user or set of users on incoming calls. The SIP trunk assignment is done on the ‘Ringing assignment’...

  • Page 30: Programming The Trunk Access Digits

    Advantage 24000 System Manual 3.7. Programming the Trunk Access digits The trunk line access digits are dialled by a user to make a call on an external trunk. In addition to the default trunk line access code, nineteen other codes may be allocated to the various external lines using the table below.

  • Page 31: Renumbering The Upn Digital Extensions

    Numbering page. 3.9. Program other features using on-line Help Program all other features of the Advantage 24000 by clicking on the feature on the System Programming page and following the instructions in the comprehensive online Help available on every page.

  • Page 32: G E T I N T E R N E T A C C E S S

    Advantage 24000 System Manual 4.1. Universal Plug and Play available on site When the Advantage system is powered up it broadcasts a Universal Plug and Play (UPnP) request to the Default Gateway address programmed in its IP Addresses table. If the Advantage system gets a positive response at the programmed Default Gateway address (default 192.168.1.254), it sets port forwarding at the Gateway, based on the settings in the...

  • Page 33: If The Modem Router Is Not At The Default Gateway Ip Address

    Advantage 24000 System Manual Note: For security, remote access to the Advantage system browser is restricted to only those public IP address listed in the RAS IP addresses table. 4.2. If the modem router is not at the default Gateway IP address If the default local IP address of the modem router has been altered from 192.168.1.254, the...

  • Page 34: If The Modem Router Does Not Support Universal Plug And Play

    Advantage 24000 System Manual 4.3. If the modem router does not support Universal Plug and Play If the SIP ports of the modem router are not open by default and it does not support UPnP, the appropriate WAN ports on the modem router Gateway must be forwarded manually by accessing the modem router Gateway browser programming as per the example in the Appendices.

  • Page 35: C O N N E C T I P S Y S T E M P H O N E S

    Advantage 24000 System Manual 5.1. Connecting IP system phones Connect the IP system phone LAN ports to the network as shown. The PC port on the IP telephone may be used to connect a PC, thus allowing a single cable from the desk to carry the PC traffic and the telephone traffic.

  • Page 36: Auto Discovery Of Ip System Phones On The Lan

    5.4. Entering the system phone IP registration parameters manually If the system phone had not been connected with its Advantage 24000 system on a LAN before delivery to the end user location, the phone will prompt the user to enter the following parameters at power up at the remote location: 1.

  • Page 37: Hotdesking

    Advantage 24000 System Manual 5.5. Hotdesking A user of the Advantage 24000 may register from any IP system phone connected to the system. Once you have entered your IP registration name and IP registration PIN at any IP system phone, all your calls will automatically ring at that phone. Each user’s IP phone registration name and IP registration PIN are listed on the IP Phone Registration page in Browser based Programming.

  • Page 38: Assign Ip Registration Names And Pins On The Master System For All Slave Extension Users

    Advantage 24000 System Manual The Advantage System may be expanded by connecting one or more “slave” racks, locally on the LAN or remotely and using VoIP networking. The additional racks act as Slaves to the original Master rack. All interfaces to the public network must be on the Master system; the Slaves can only break out to the public network via the Master.

  • Page 39: Enter The Ip Address Of The Master At Each Slave

    Advantage 24000 System Manual 6.2. Enter the IP address of the Master at each Slave Select the IP address of the Slave system on your Browser and log into the Browser programming, using the Slave’s User Name and PIN, default admin, 1000.

  • Page 40: Register Slave Extensions With The Master System

    Advantage 24000 System Manual 6.3. Register Slave extensions with the Master system Click on the Extension Registration link on the Slave Browser programming front page, to arrive at a page in the following format. Page 40...

  • Page 41: B R O W S E R - B A S E D U S E R P O R T A L

    Each user can easily manage their phone settings, personal phonebook, call forwarding and voicemails by logging into the Advantage 24000 from any standard Browser running on their To use Browser Based Programming, the PC must have access to the system via a http IP connection.

  • Page 42: User Portal Overview

    Advantage 24000 System Manual 7.1. User Portal overview On logging on to the user portal, a page similar to the following is displayed. Scrolling across the icons at the top of the portal page gives the user access to Contacts, Voice mail messages and Call Forward options and, for system phone users, phone volume and settings and function key assignments.

  • Page 43: Associate The Communicator With An Extension On The Pbx

    Advantage 24000 System Manual Click Next on the Setup Wizard, followed by Install, then Finish. 7.3. Associate the Communicator with an Extension on the PBX Click the Communicator shortcut icon on your desktop, or run from the Windows Start menu.

  • Page 44: Download User Gmail Or Outlook Contacts To The Pbx

    Advantage 24000 System Manual 7.4. Download User Gmail or Outlook contacts to the At the Export/Import Contacts page, select either Gmail or Outlook contacts for download and click on the tick. By logging in as the Administrator, e.g. with User name “admin”, PIN “1000”, the common address book may be loaded.

  • Page 45: Synchronise Contacts

    Advantage 24000 System Manual 7.5. Synchronise Contacts The Communicator program can compare the contacts on the PBX with those on Gmail or Outlook and synchronise them according to the rules set on the Sync Contacts page. At the Sync Contacts page, select the synchronisation Direction from the drop-down menu.

  • Page 46: S O F T W A R E L I C E N C E S F O R A D D I T I O N A L F U N C T I O N A L I T Y

    Advantage 24000 System Manual The Advantage System may be expanded and enhanced by the installation of licences for extra capacity or new features such as: • Additional SIP trunks to increase the number of VoIP connections to the public network •...

  • Page 47: Installing Software Licences

    Advantage 24000 System Manual 8.1. Installing software licences Browse to the IP address of the system and enter the user name and password, e.g. admin, 1000 to get to the main programming page and and then select the System Licences link.
  • Page 48 Advantage 24000 System Manual Paste the purchased licence keys into the box. Click “Save”. Please note that the system must be restarted for new licences to take effect. Page 48...

  • Page 49: Licence Activation

    Advantage 24000 System Manual 8.2. Licence activation Once the licences have been loaded and the system restarted, go to the appropriate programming page, e.g. SIP Accounts, Automated Attendant or VoIP Networking, and activate the feature. To activate IP user licences, go to the IP Phone Registration page.
  • Page 50 Advantage 24000 System Manual Tick the box corresponding to the extension user for whom the relevant feature licence should be acvtivated. Then click “Save”. Click on the Registration link to return to the previous page where the IP Registration Name and PIN may be altered.

  • Page 51: Appendix I Power Over Ethernet And Ethernet Cable Specifications

    Advantage 24000 System Manual Power over Ethernet 802.3 af, class 1 device. 5 Watts required per phone. Ethernet cable is used to connect a hub to the system. Pin 1 Orange/White Pin 1 Orange/White Pin 2 Orange Pin 2 Orange...

  • Page 52: Appendix Iii Compatibility With Third Party Headsets And Analogue Phones

    Advantage 24000 System Manual Headsets The full range of Plantronics ‘H’ Top Headsets works on the Advantage Executive system phone. The headset plugs directly into the headset port using a Vista to QD (Quick Disconnect) Cable. Product Part Description Range...

  • Page 53: Appendix Iv Miscellaneous Timer Settings

    Advantage 24000 System Manual Analogue phones Compatibility of some analogue phones with eircom Advantage systems: ULYTEL II SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS SIEMENS PHONE EUROSET EUROSET GIGASET EIRCOM EIRCOM GIGASET EIRCOM WITH 2010 2015 4010 4012 5012 C 150...

  • Page 54: Appendix V Environmental Specifications

    Advantage 24000 System Manual Operating temperature -5C to + 45C Humidity 10% to 90% non-condensing 110 & 230 ± 10% Mains voltage Max power consumption Maximum AC V/A: 120VA Maximum input watts: Maximum input current at 230Vac: 0.242A Power Factor: 0.55...

  • Page 55: User Settings, Trunk Accesses, Ringing Assignments And Clis

    Advantage 24000 System Manual USER SETTINGS TABLE 1 (IP Users) User New User Number New User Name Trunk Line Access Level of Access Users with Operator T/L1 T/L2 T/L3 T/L4 T/L5 T/L6 T/L7 T/L8 Functionality Enabled The default settings are - all users have access to all trunk lines...
  • Page 56 Advantage 24000 System Manual USER SETTINGS TABLE 1 (Analogue Extensions) User New User Number New User Name Trunk Line Access Level of Access Users with Operator Functionality T/L1 T/L2 T/L3 T/L4 T/L5 T/L6 T/L7 T/L8 Enabled The default settings are - all users have access to all lines...
  • Page 57 Advantage 24000 System Manual USER SETTINGS TABLE 2 (IP Users) User √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
  • Page 58 Advantage 24000 System Manual USER SETTINGS TABLE 2 (Analogue Users) User √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
  • Page 59 Advantage 24000 System Manual RINGING ASSIGNMENT MSN/ LINE NUMBER (Enter the extensions to ring for the MSN/Line for each ringing mode) Index DAY RINGING NIGHT RINGING MODE 3 MODE 4 MODE 5 RINGING ASSIGNMENT TABLE Page 59...
  • Page 60 Advantage 24000 System Manual USER CLI TABLE USER CLI NUMBER USER CLI NUMBER RESTRICTION RESTRICTION Page 60...

  • Page 61: Appendix Vii Common Address Book Table

    Advantage 24000 System Manual NUMBER NAME NUMBER NAME NUMBER NAME NUMBER NAME Page 61...

  • Page 62: Appendix Viii Ip Addresses And Ras Tables

    Advantage 24000 System Manual DEFAULT System SETTING SETTING Details IP Address 192.168.1.250 ___ . ___ . ___ . Subnet Mask 255.255.255.0 ___ . ___ . ___ . HTTP Port ISP DETAILS ISP Telephone Number Account Name Password DATA CALL MANAGEMENT...
  • Page 63 REMOTE ACCESS NUMBERS Advantage 24000 System Manual CLI LIST INTERNET BARRING PC NAME BARRED INDEX IP NUMBER (to identify IP Address with a user) (tick if barred) DM 1030 Page 63...

  • Page 64: Appendix Ix Call Logging Outputs And Formats

    Advantage 24000 System Manual The system outputs Call Logging Records for all external calls, both incoming and outgoing, over the Ethernet port. The Call Logging Report can be generated using HyperTerminal over the Ethernet Connection using a TCP/IP port. In order to make it easier to read the output, each field is right justified (i.e. padded with spaces) and separated from the next field by a comma.
  • Page 65 Advantage 24000 System Manual Example of the call logging output to hyperterminal Call Logging format table The format of the call logging data that is sent to the PC consists of 17 distinct fields of variable length that provide a comprehensive list of attributes for each call as listed below.
  • Page 66 Advantage 24000 System Manual Calling Name Alphanumeric (if there is a match found in the Common Address Book) Called Number Alphanumeric (Called Number/MSN of Called Party) Called Name Alphanumeric Roaming PIN Numeric representation of a roaming PIN User (e.g. 02) for Roaming PIN user 02...
  • Page 67 Advantage 24000 System Manual Logging Transfer Calls Two call logging records are generated when an incoming call is answered by an extension and then transferred to another extension on the system. The “Call Type” (field 7) is updated to ‘T’ on the transferred call to indicate that it is a ‘Transfer’...
  • Page 68 Advantage 24000 System Manual has been extracted from the connect message. When a “retrieve time from network” call is made the “Call Type” ( field 7 ) is updated to “C” Example of a call record for an automatically generated call on power-up to extract the time from the ISDN network.

  • Page 69: Diagnostic Logging

    Advantage 24000 System Manual Example of a call record for a call made from Joe Blogg’s extension using the roaming PIN profile defined for User 03. . 10 , 13/08/04, 16:12:01, Line 01, 676, Joe Bloggs, O, Y, , 00:01:03, 00:24, ,...
  • Page 70 Advantage 24000 System Manual Buffered Diagnostic Logging The Advantage system contains a buffered record of the most recent actions performed on the system. This buffered information is dumped out en-bloc to provide a history of the most recent actions of the system. This data output is sent on port...

  • Page 71: Appendix X Example: How To Configure Port Forwarding On The Netopia Modem Router Cayman 3346

    Advantage 24000 System Manual This section describes how to configure port forwarding for Voice over IP traffic on the Netopia Modem Router Cayman 3346. In this example voice traffic coming from the Internet to the Advantage system in the Office location is routed through the Netopia ADSL Modem router as shown in the diagram below.
  • Page 72 Advantage 24000 System Manual Step 1 Connect to the home page. Using a PC connected on the LAN as shown in the diagram, open a browser and type in the LAN IP address of the Netopia Modem Router. The default IP address is 192.168.1.254.
  • Page 73 Advantage 24000 System Manual Step 2 Lower the level of Firewall protection Click on the link Firewall in the top left corner of this page and the following screen will be displayed Set the level of firewall protection to LOW and press the button ‘Save Changes’.
  • Page 74 Advantage 24000 System Manual Step 3 Define the port forwarding for TCP Click on the link ‘Custom Services’ on the top left corner of the screen and the following screen is displayed DM 1030 Page 74...
  • Page 75 Advantage 24000 System Manual Click on the button ‘Define Custom Service’ to display the next screen: Select the button ‘Port Forwarding: Range of Ports’ as shown and press ‘Next’. DM 1030 Page 75...
  • Page 76 Advantage 24000 System Manual At the next screen type in the following information as shown: Service Name: Advantage TCP Global Port Range: 5075 - 5075 Base Host Port: 5075 Protocol: Press ‘Next’ and on the following screen press ‘Done’. DM 1030...
  • Page 77 Advantage 24000 System Manual On the next screen, open the dropdown list and select the service ‘Advantage TCP’ which you have defined and press the button ‘Enable’. DM 1030 Page 77...
  • Page 78 Advantage 24000 System Manual The following screen is displayed: In the dropdown box ‘Select Host Service’ choose the local LAN IP address of the Advantage system. Press ‘Enable’. DM 1030 Page 78...
  • Page 79 Advantage 24000 System Manual All TCP traffic on port 5075 will now be forwarded to the Advantage system and this is recorded as shown on the following screen. DM 1030 Page 79...
  • Page 80 Advantage 24000 System Manual Step 4 Define port Forwarding for UDP Press the button ‘Define Custom Service’ to display the following screen. Select ‘Port Forwarding: Range of Ports’ and press ‘Next’. DM 1030 Page 80...
  • Page 81 Advantage 24000 System Manual Type in the following information on the next screen as shown: Service Name: Advantage UDP Global Port range: 50000 – 50031 Base Host Port: 50031 Protocol: Press ‘Next’ and on the following screen, press ‘Done’. The next screen is displayed.
  • Page 82 Advantage 24000 System Manual Select ‘Advantage UDP’ from the drop down menu and press Enable. DM 1030 Page 82...
  • Page 83 Advantage 24000 System Manual In the following screen select the local LAN IP address of the Advantage system in the box ‘Select Host Device’ and press ‘Enable’. DM 1030 Page 83...
  • Page 84 Advantage 24000 System Manual All UDP traffic on ports 50000 to 50031 will now be forwarded to the Advantage system and this is recorded as shown on the next screen. This completes the configuration of the Port Forwarding. DM 1030...
  • Page 85 Advantage 24000 System Manual DM 1030 Page 85...
  • Page 87 Advantage 24000 System Manual End points used by devices IP system IP system SIP device Analogue a/b Upn digital SIP trunk VoIP ISDN trunk Automated Voice mail in communication, 24 max. phone on the phone on the LAN extension extension...

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