Technical Support And Warranty - Sun Microsystems SPARCengine Ultra AXi Read Me First

Technical Support and Warranty

If you have any technical questions or issues that are not addressed in the SPARCengine Ultra AXi
OEM Manual or on the Web site, contact one of the following:
In US or Canada
Contact your local Sun Enterprise Services Solution Center at:
1-800-USA-4SUN (800-872-4786)
Rest of the World
To locate the Sun Enterprise Services Worldwide Solution Center nearest you, access this URL:
http://www.sun.com/service/contacting/solution.html
When you call Sun Enterprise Services, be sure to indicate that the motherboard and CPU
module were purchased separately and are not associated with a system. Identify the product by
its part number.
The SPARCengine Ultra AXi includes a 1-year return-to-depot warranty. Should your board fail
during this period, contact your Sun Enterprise Services representative for instructions. Before
you call, get the motherboard date code (for example, 0798 for the seventh week of 1998) and
serial number from the stickers located next to the internal SCSI connector (J1001). The module
date code and serial number are on stickers on the 180 pin connector of the module. See the
figure on the next page for detailed illustrations.
SPARCengine Ultra AXi Motherboard — 501-4559-xx
UltraSPARC-IIi 360 MHz Module — 501-5148-xx
UltraSPARC-IIi 440 MHz Module — 501-5149-xx
SPARCengine Ultra AXi
850-6617-02Rev. 50
p/n
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