Mytrex MXD3G User Manual

Personal emergency response system
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MXD3G User Manual
Revision 0
July 29, 2013
Manufactured by Mytrex, Inc.
10321 South Beckstead Lane
South Jordan, UT 84095
(801) 571-4121, Fax (801) 571-4606
Toll Free (800) 688-9576, Fax (877) 571-4606

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Summary of Contents for Mytrex MXD3G

  • Page 1 MXD3G User Manual Revision 0 July 29, 2013 Manufactured by Mytrex, Inc. 10321 South Beckstead Lane South Jordan, UT 84095 (801) 571-4121, Fax (801) 571-4606 Toll Free (800) 688-9576, Fax (877) 571-4606...
  • Page 2: Table Of Contents

    Troubleshooting – Use of Status Lights ...................... 16 Troubleshooting – Use of MXD3G Spoken Messages ................. 17 Notifications ..............................19 Notice to End User: Wireless Telephone Reliability Considerations ............20 When Using the MXD3G Personal Emergency Response System .............. 20 Page 2 of 21...
  • Page 3: Introduction

    The MXD3G unit is fast and simple to install. Your service provider’s representative may connect the MXD3G unit during an installation visit, you may elect to do it yourself, or you may ask a friend or relative to install it for you.
  • Page 4: Safety Information

    Safety Information  The MXD3G base unit must be placed indoors.  To prevent damage to the MXD3G base unit, do not place the MXD3G base unit near any liquids.  Do not spray or wipe cleaners directly on the MXD3G base unit. Extensive moisture can cause damage to the MXD3G unit.
  • Page 5: Features

    Mytrex MXD3G User’s Manual Rev 0 July 29, 2013 Features Figure 1: Base Unit Top View Power Block and Cord (not removable from base unit) Cellular Antenna Base Unit Microphone Help Button Status Light Speaker Figure 2: Base Unit Back View...
  • Page 6: Description Of Features

    The microphone in your MXD3G unit is sensitive enough to hear voice communication around corners and in other rooms of your home. You do not need to be in the same room with the MXD3G unit for the response center to hear you! Your MXD3G unit’s audio system is engineered to provide for an increase of up to 83 times the normal volume.
  • Page 7: Optional Features

    Personal Help Button Performance The MXD3G unit is equipped with a sophisticated receiver that is carefully matched to the PHB. The MXD3G unit can receive signals from the Personal Help Button when it is up to 600 feet away from the base unit.
  • Page 8: Frequently Asked Questions

    Simply press your Personal Help Button (PHB) to activate your MXD3G unit at any time. You can also press the large HELP button on top of the base unit. The MXD3G allows you to call for help, even if you are alone and cannot reach or use the telephone.
  • Page 9: Setting Up Your Mxd3G

    Before choosing the MXD3G for your medical alarm needs, it is extremely important that you initiate tests of the MXD3G with the base unit in the locations where you plan to use it, in order to determine that solid, repeatable cell service is present at all times.
  • Page 10 MXD3G may not activate with the cellular network or function properly. 4. The Status light located on the left edge of the large HELP button will appear steady green, indicating that the MXD3G is connected properly and the cellular radio has been activated with the cellular company.
  • Page 11 3. Immediately activate the PHB by pressing and holding down the button. A green light will illuminate on the PHB and a steady tone will sound from the MXD3G, as long as it is detecting the PHB. 4. While activating the PHB, walk around all areas of the home and yard. Listen for gaps in the tone.
  • Page 12: Programming Personal Help Buttons (Phb) And Other Devices - Overview

    1. Place the MXD3G base unit in the programming mode for the desired group using the T/L and RESET buttons in the sequences described below 2. Send a signal from the device to the MXD3G base unit, so that the base unit can “learn” the code into its memory 3.
  • Page 13: Programming Phbs Into Groups

    To program new PHB codes into PHB GROUP 1, perform the following steps: 1. With the unit turned on, press and release the T/L button on the rear of your MXD3G base unit. The base unit will announce, “Range Test Mode.”...
  • Page 14: Programming Medication Dispensers

    Note: Medication dispensers may not be supported by your service provider. Contact your service provider to determine if this option is available. To program a Medication Dispenser Code into the MXD: The MXD3G unit can be programmed to recognize up to two Mytrex approved medication dispensers that have been equipped for monitoring with the MXD3G.
  • Page 15: Programming Smoke Detectors, Supervised Devices, And Co Detectors

    1. With the medication dispenser and the MXD3G units turned on, press and release the T/L button on the rear of the MXD3G base unit. The base unit will announce, “Range Test Mode.” 2. Press and release the base unit HELP button one time. The base unit will announce, “Program Personal Help Buttons.”...
  • Page 16: Troubleshooting - Use Of Status Lights

    6. If programming a smoke detector in Group 2, press the HELP button and the MXD3G base unit will announce, “Program Smoke Detector – Two.” Then complete Step 5 above.
  • Page 17: Troubleshooting - Use Of Mxd3G Spoken Messages

    Rev 0 July 29, 2013 Troubleshooting – Use of MXD3G Spoken Messages The MXD3G is programmed to speak out loud status and other messages during its operation. The following table describes the meaning of those messages where it may not be obvious:...
  • Page 18 Please follow the attendant’s the network and response center instructions if this is the case. No cell module The MXD3G cannot detect the cell The unit needs service. Contact your phone module provider for a replacement unit. Please check power...
  • Page 19: Notifications

    Interference Information: FCC Rules Part 15: The MXD3G complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 20: Notice To End User: Wireless Telephone Reliability Considerations

    MXD3G unit turns on its cell phone circuit and makes the connection to the network. The MXD3G is a wireless device that can be easily moved and used in any location in which AT&T 3G cell service is available. However, it does NOT have GPS capabilities and CANNOT determine a user’s location via signal transmission.
  • Page 21 MXD3G for your medical alarm needs, it is extremely important that you press your button to initiate tests of the MXD3G in the locations where you plan to use it most frequently, in order to determine that solid, repeatable cell service is present at all times.

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