Table of Contents
Troubleshooting
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- Page 1 Users Manual for the Mytrex Model MXD Personal Emergency Response System Manufactured by Mytrex, Inc. 10321 S. Beckstead Lane South Jordan, Utah 84095 (801)571-4121, fax (801)571-4606 Toll free (800)688-9576 fax (877)571-4606 © 2011 All Rights Reserved...
- Page 2 The MXD unit is fast and simple to install. Your service provider's representative may connect the MXD unit during an installation visit, you may elect to do it yourself, or you may ask a friend or relative to install it for you.
- Page 3 April 5, 2012 MXD PERS Equipment Description OVERVIEW Your PERS system consists of the MXD base unit, telephone cord, and one or more Personal Help Buttons (PHBs) or other accessories. The MXD unit incorporates several important features, including: Compatible with Voice over IP (VoIP) telephone circuits in addition to standard telephone technology ...
- Page 4 BASE UNIT CONTROLS AND INDICATOR The MXD base unit has three push buttons, including the large HELP button on the top of the base unit, and two small buttons on the back of the unit that are used during initial installation and at other times if needed.
- Page 5 T/L (Test/Learn) Button (Figure 2) The white T/L (Test/Learn) Button is located on the rear of your MXD unit. It is used to place your MXD unit into special operating modes to conduct PHB range tests, to program PHBs and other accessories, and to allow technical personnel to diagnose problems and adjust the unit.
- Page 6 The response center is staffed 24 hours a day, therefore, it is best to allow your MXD unit to complete the call and tell the attendant that you accidentally activated your MXD unit.
- Page 7 Find the telephone cord that was shipped with your MXD unit, with a larger modular plug on one end and a smaller modular plug on the other end. Plug the smaller end into the phone jack on the wall, and the larger end into the jack on the back of the MXD marked “WALL”.
- Page 8 *Metal objects, mirrors, aluminum siding, and other construction techniques can prevent the signal from reaching the antenna inside your MXD unit. In such cases, there may be a small area in which your MXD unit may not respond to your PHB. It may be helpful to relocate your MXD unit, or move the object that is preventing the signal from being received.
- Page 9 If Configuration 1 has been installed in your location, plug a DSL filter into the wall jack and then plug the MXD's telephone cord into the DSL filter. See Figure 6 below.
- Page 10 MXD cannot communicate with the response center using Configurations 1 or 2, you may be able to connect the MXD unit into a phone jack built into the DSL Modem, which should be located near your computer. See Figure 8 below.
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Page 11: Frequently Asked Questions
How can the MXD help me to stay at my home and be safe? The MXD allows you to call for help, even if you are alone and cannot reach or use the telephone. Simply press the PHB and your MXD unit will call the response center where your unit will be identified and connected to a trained attendant. - Page 12 What happens to my medical alert service if I go away for a period of time or move? Your MXD unit is designed for flexible use. It may be taken with you on extended visits or to a new residence. Please contact your service provider prior to moving or reinstalling your MXD unit.
- Page 13 Turning off the MXD The MXD unit does not have an on/off switch. It will automatically turn on when first connected to an AC power supply. In order to manually turn off the unit, unplug it from the AC power supply AND the telephone line, and then hold down the T/L button for a few seconds, until the STATUS light on the edge of the large console HELP button goes out.
- Page 14 Programming a Personal Help Button (PHB) The MXD unit can be programmed to recognize many PHBs and other devices. These codes are stored in one or more groups of each type of device. The following table summarizes the groups that have been...
- Page 15 To program new PHB codes into PHB GROUP 1, perform the following steps: 1. With the unit turned on, press and release the T/L button on the rear of your MXD base unit. The base unit will announce, “Range Test Mode.”...
- Page 16 5. After at least one tone is received, release the button on the medication dispenser transmitter. If another medication dispenser needs to be programmed to the MXD base unit, push the HELP button one time. The base unit will announce, “Program Medication Dispenser Group 2.”...
- Page 17 The microphone in your MXD unit is sensitive enough to hear voice communication around corners and in other rooms of your home. You do not need to be in the same room with the MXD unit for the response center to hear you! Your MXD unit’s audio system is engineered to provide for an increase of up to 83 times the normal volume.
- Page 18 MXD Users Manual April 5, 2012 Page 18 of 26...
- Page 19 Your MXD unit is equipped with an internal rechargeable battery; the battery provides uninterrupted power to your MXD unit for up to 80 hours if AC power is lost. While the battery powers your MXD unit, the battery condition is constantly monitored by the MXD unit.
- Page 20 Please see “Programming a PHB” instructions on page 14, or contact your service provider. Audible Alarm Your MXD unit has an audible alarm that can be silenced for use in applications such as domestic violence, rape crisis, etc. *For more information on Optional Features, please contact your service provider.
- Page 21 MXD Users Manual April 5, 2012 Mytrex MXD Troubleshooting Guide If the unit is plugged into AC and a phone line, press the RESET button to wake up the unit if it is in an inactive state. Otherwise, plug the unit into a working outlet, not controlled by a light switch.
- Page 22 (e.g., a Service? fax line) to work properly. The MXD is designed to work with VoIP systems. Check that the residence power is on and that the Internet provider is in operation. The MXD will ...
- Page 23 Using Monitor Mode to Troubleshoot Connection Problems By placing the unit into monitor mode you may be able to discover why the Mytrex MXD is not connecting to the response center, if the unit seems to be connected properly to AC power and a phone line.
- Page 24 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Mytrex, Inc., is not covered by the warranty. Mytrex, inc. shall have the right of final determination of the existence and cause of defect.
- Page 25 (2) this device must accept any interference received, including interference that may cause undesired operation. Note: Your MXD has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 26 Industry Canada Registration Information: The Mytrex MXD is registered for use in Canada under the company and UPN number 9663A-MXD. The RA3T transmitter is registered for use in Canada under the company and UPN number 9663A-RA3T. Page 26 of 26...
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