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St George PC-EFTPOS i3070 Operating Manual

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PC-EFTPOS i3070
Merchant
Operating Guide
235220_ST21532_0611.indd 1
4/07/11 4:42 PM

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Summary of Contents for St George PC-EFTPOS i3070

  • Page 1 PC-EFTPOS i3070 Merchant Operating Guide 235220_ST21532_0611.indd 1 4/07/11 4:42 PM...
  • Page 2 For General PC-EFTPOS Enquiries (02) 9998 9800 MERCHANT DETAILS. Please complete the details below for your merchant facility. Trading name: Merchant number: Terminal number(s): PC-EFTPOS i3070 Merchant Operating Guide - Version 1.0 - June 2011 235220_ST21532_0611.indd 2 4/07/11 4:42 PM...

  • Page 3: Table Of Contents

    EFTPOS Stationery ....... 3 Reporting Functions ....43 Terminal Settlement ....43 Getting Started ......4 How to Print a Pre-Settlement PC-EFTPOS i3070 Terminal ..4 Report ........45 Keypad Layout ......4 How to Reprint Last Connecting the PC-EFTPOS Settlement .........

  • Page 4: Introduction

    1.0 Introduction. The PC-EFTPOS i3070 terminal enables online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Visa ® and MasterCard ® ) and Charge Cards (American Express ® , Diners Club and JCB). To accept Charge Card transactions please contact the Charge Card provider.

  • Page 5: Cancellation Of Facility

    Call the EFTPOS Helpdesk on 1300 650 977 (available 24/7). Follow the prompts and use your phone keypad to enter the following details: • Select your stationery items and quantities then: • Merchant Number (MID) • Trading Address Postcode PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – INTRODUCTION 235220_ST21532_0611.indd 3 4/07/11 4:42 PM...

  • Page 6: Getting Started

    2.0 Getting Started. 2.1 PC-EFTPOS i3070 Terminal. The PC-EFTPOS i3070 terminal operates as a card reader and as a pinpad for the cardholder. The PC-EFTPOS i3070 kit includes: • an i3070 terminal • a detachable power supply and cable • an RS232 serial cable (DB9 to RJ45) •...

  • Page 7: Connecting The Pc-Eftpos I3070 Terminal

    Reader: 2.3 Connecting the PC-EFTPOS i3070 Terminal. The PC-EFTPOS i3070 terminal can be connected to the PC using either an RS232 serial cable (DB9 to RJ45) connection or a USB serial cable (USB to RJ45) connection. Using the RS232 Cable: 1.

  • Page 8: Communications

    EFT Client refers to the USB port as a COM port) 2.4 Communications. The PC-EFTPOS i3070 terminal is capable of using several different methods of communication with the Bank. This will depend on the set up of your site and your preference.
  • Page 9 Connection to each communication method varies. 2.4.1 Dial up Connection. The PC-EFTPOS i3070, using a dial up connection, requires the use of a dial up phone line, supplied by you, and the installation of a P68 modem. The modem is supplied by the Bank and installed by you or your POS vendor.
  • Page 10 The Telstra Argent ISDN connection is obtained by applying for this service direct from Telstra. The PC-EFTPOS i3070, using a Telstra Argent ISDN connection requires the installation of a Telstra On Ramp and Telstra Argent Terminal Adaptor (ATA). This is supplied and installed by Telstra.

  • Page 11: Terminal Configuration

    The IP Gateway connection is obtained by applying for this service direct from PC- EFTPOS. The PC-EFTPOS i3070, using the IP Gateway, requires the use of an internet connection, supplied by you; and the PC-EFTPOS IP Gateway software package, supplied by PC- EFTPOS.

  • Page 12: Passwords

    Void passwords will have a default setting (unless nominated by you at the time of application) when you receive your terminal(s). You (as the authorised signatory) will need to contact the EFTPOS Helpdesk to change your passwords on 1300 650 977. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PASSWORDS 235220_ST21532_0611.indd 10 4/07/11 4:42 PM...

  • Page 13: Procedures

    ERROR REMOVE CARD. Retry inserting the card. If the chip card still cannot be read, the terminal may display the message CHIP ERROR USE MAG STRIPE. If this occurs, swipe the card. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PROCEDURES 235220_ST21532_0611.indd 11 4/07/11 4:42 PM...

  • Page 14: Swiping A Magnetic Stripe Card

    Note: The non compliance to the above procedure will be considered a serious breach of the merchant agreement and may result in termination of your merchant facility. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PROCEDURES 235220_ST21532_0611.indd 12 4/07/11 4:42 PM...

  • Page 15: Pin Entry

    ‘response code’ corresponding to the number of cents. For example an amount of $2.01 or $0.01 will result in a response code of 01 Declined, Contact Bank. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PROCEDURES 235220_ST21532_0611.indd 13 4/07/11 4:42 PM...
  • Page 16 **TRAINING MODE** Swipe the customer’s card through the card reader. Process transactions as per procedures in section 5.0. Receipts will display **TRAINING ONLY** NOT A VALID TRANSACTION on them. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PROCEDURES 235220_ST21532_0611.indd 14 4/07/11 4:42 PM...
  • Page 17 DATE/TIME 22 JUN 09 16:14 A0000000041010 A0000000041010 AF6702D8211E2290 AF6702D8211E2290 AMOUNT $2.00 AMOUNT $2.00 TOTAL AUD $2.00 TOTAL AUD $2.00 AUTH 837514 AUTH 837514 APPROVED APPROVED CARDHOLDER SIGN HERE PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PROCEDURES 235220_ST21532_0611.indd 15 4/07/11 4:42 PM...
  • Page 18 At the end of training mode all transactions are reset and previous values are restored to batch and ROC (Record of Charge) number. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – PROCEDURES 235220_ST21532_0611.indd 16 4/07/11 4:42 PM...

  • Page 19: Transaction Procedures

    VERIFY SIGNATURE terminal: Have the customer sign the receipt. If the CORRECT? signature matches the signature on the card, press Yes on the POS. Otherwise press NO. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 17 4/07/11 4:42 PM...
  • Page 20 If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 18 4/07/11 4:42 PM...
  • Page 21 $..TOTAL AUD $..AUTH 123456 AUTH 123456 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 19 4/07/11 4:42 PM...

  • Page 22: How To Process A Purchase With Cash Transaction

    If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 20 4/07/11 4:42 PM...
  • Page 23 23 JUN 09 10:45 AMOUNT $13.00 CASH OUT $20.00 TOTAL AUD $33.00 AUTH ID 146557 APPROVED Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 21 4/07/11 4:42 PM...

  • Page 24: How To Process A Cash Only Transaction

    If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 22 4/07/11 4:42 PM...
  • Page 25 23 JUN 09 10:46 CASH OUT $20.00 TOTAL AUD $20.00 AUTH ID 146558 APPROVED Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 23 4/07/11 4:42 PM...

  • Page 26: How To Process A Refund

    If the signature matches the signature on the card, press CORRECT? YES on the POS. Otherwise press NO. DEBIT/CREDIT RFND This message will be displayed if the transaction is approved. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 24 4/07/11 4:42 PM...
  • Page 27 $201.00 TOTAL AUD $201.00 AUTH 25817 AUTH 25817 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 25 4/07/11 4:42 PM...

  • Page 28: How To Void A Transaction

    If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 26 4/07/11 4:42 PM...
  • Page 29 $73.00 TOTAL AUD $73.00 AUTH 837514 AUTH 837514 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 27 4/07/11 4:42 PM...

  • Page 30: How To Process A Sale With Tip

    YES on the POS. Otherwise press NO. DEBIT/CREDIT SALE This message will be displayed if the transaction is approved. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 28 4/07/11 4:42 PM...
  • Page 31 Hand the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 29 4/07/11 4:42 PM...
  • Page 32 $..TOTAL AUD $..AUTH 535953 AUTH 535953 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 30 4/07/11 4:43 PM...

  • Page 33: How To Process A Tip Adjustment

    The transaction details will be displayed on the POS. Press YES on the POS to confirm the tip addition. CORRECT? CREDIT TIP This message will be displayed if the tip addition is approved. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 31 4/07/11 4:43 PM...
  • Page 34 23 JUN 09 13:01 A0000000041010 A0000000041010 68A5AD0B8F422FE2 68A5AD0B8F422FE2 AMOUNT $24.00 AMOUNT $24.00 $..$..TOTAL AUD $..TOTAL AUD $..AUTH 535953 AUTH 535953 APPROVED APPROVED CARDHOLDER SIGN HERE PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 32 4/07/11 4:43 PM...
  • Page 35 A0000000041010 AF6702D8211E2290 AMOUNT $24.00 TIP AMOUNT $1.00 TOTAL AUD $25.00 AUTH 837514 APPROVED Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 33 4/07/11 4:43 PM...

  • Page 36: How To Process A Mail/Telephone Order/E-Commerce Transaction

    CREDIT MOTO The terminal is connecting to the bank and processing the transaction. PROCESSING CREDIT MOTO This message will be displayed if the transaction is approved. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 34 4/07/11 4:43 PM...
  • Page 37 Remember to always check the receipt to verify if a transaction has been approved. Note: Only a merchant copy will be printed for MOTO and ECOM transactions. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 35 4/07/11 4:43 PM...

  • Page 38: How To Process A Pre-Authorisation

    If signature is required: Have the customer sign the VERIFY SIGNATURE receipt. If the signature matches the signature on the CORRECT? card, press YES on the POS. Otherwise press NO. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 36 4/07/11 4:43 PM...
  • Page 39 $24.00 TOTAL AUD $24.00 AUTH 535953 AUTH 535953 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 37 4/07/11 4:43 PM...

  • Page 40: How To Process A Pre-Authorisation Enquiry

    Press YES on the POS to confirm the transaction CORRECT? enquiry. AUTH ENQUIRY This message will be displayed when the pre- authorisation transaction is displayed. APPROVED Note: No receipt is printed for pre-authorisation enquiry transactions. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 38 4/07/11 4:43 PM...

  • Page 41: How To Process A Completion

    If the transaction is declined the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 39 4/07/11 4:43 PM...
  • Page 42 AMOUNT $26.00 TOTAL AUD $26.00 TOTAL AUD $26.00 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 40 4/07/11 4:43 PM...
  • Page 43 If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in section 9.2, Response Codes. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 41 4/07/11 4:43 PM...
  • Page 44 AMOUNT $26.00 TOTAL AUD $26.00 TOTAL AUD $26.00 APPROVED APPROVED CARDHOLDER SIGN HERE Remember to always check the receipt to verify if a transaction has been approved. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES 235220_ST21532_0611.indd 42 4/07/11 4:43 PM...

  • Page 45: Reporting Functions

    The terminal is connecting to the bank and processing the settlement. PLEASE WAIT SETTLEMENT This message is displayed if the settlement is approved. A settlement report will be printed. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – REPORTING FUNCTIONS 235220_ST21532_0611.indd 43 4/07/11 4:43 PM...
  • Page 46 * X = T if the settlement is generated by the terminal (manual or automated settlements). X = F if the settlement is generated by the host system at the bank. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – REPORTING FUNCTIONS 235220_ST21532_0611.indd 44 4/07/11 4:43 PM...

  • Page 47: How To Print A Pre-Settlement Report

    The terminal is connecting to the bank and processing the pre-settlement. PLEASE WAIT PRE-SETTLEMENT This message is displayed if the pre-settlement is approved. A pre-settlement report will be printed. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – REPORTING FUNCTIONS 235220_ST21532_0611.indd 45 4/07/11 4:43 PM...
  • Page 48 $99999.99 PURCHASE $99999.99 REFUND $99999.99 ------------ ------------ TOTAL AUD $99999.99 TOTAL AUD $99999.99 DINERS TOTALS PURCHASE COUNT REFUND COUNT PURCHASE $99999.99 REFUND $99999.99 ------------ TOTAL AUD $99999.99 PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – REPORTING FUNCTIONS 235220_ST21532_0611.indd 46 4/07/11 4:43 PM...

  • Page 49: How To Reprint Last Settlement

    The terminal is connecting to the bank and processing the PLEASE WAIT last settlement. LAST SETTLEMENT This message is displayed if the last settlement is approved. APPROVED A last settlement report will be printed. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – REPORTING FUNCTIONS 235220_ST21532_0611.indd 47 4/07/11 4:43 PM...
  • Page 50 * X = T if the settlement is generated by the terminal (manual or automated settlements). X = F if the settlement is generated by the host system at the bank. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – REPORTING FUNCTIONS 235220_ST21532_0611.indd 48...

  • Page 51: Fall Back Sales Procedures

    YES on the CORRECT? POS. Otherwise press NO. CREDIT SALE This message will be displayed if the transaction is approved. APPROVED PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – FALL BACK SALES PROCEDURES 235220_ST21532_0611.indd 49 4/07/11 4:43 PM...
  • Page 52 Note: The terminal is only able to convert to EFB mode if it has already performed a successful logon and a successful transaction on that day. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – FALL BACK SALES PROCEDURES 235220_ST21532_0611.indd 50 4/07/11 4:43 PM...

  • Page 53: Manual Fall Back

    These are your evidence of the transaction in case the customer later disputes it. If you require any additional information, please contact the EFTPOS Helpdesk on 1300 650 977. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – FALL BACK SALES PROCEDURES 235220_ST21532_0611.indd 51 4/07/11 4:43 PM...

  • Page 54: Minimising Fraud

    Note: • Some cards do not have a CCV code. • CCV (Card Check Value) is also known as CVV and CVC. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – MINIMISING FRAUD 235220_ST21532_0611.indd 52 4/07/11 4:43 PM...
  • Page 55 If your terminal is not functioning at all, you can revert to a manual imprinter. When seeking authorisation for a credit card transaction above the floor limit, be sure to provide the CCV number if available. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – MINIMISING FRAUD 235220_ST21532_0611.indd 53 4/07/11 4:43 PM...

  • Page 56: Trouble Shooting

    2. If there is still no response from the card reader, re-seat the curly Terminal not cable to reset the terminal. reading cards 3. Retry the transaction. 4. Call the Helpdesk if the problem persists. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING 235220_ST21532_0611.indd 54 4/07/11 4:43 PM...

  • Page 57: Response Codes

    Where your terminal displays a response code not listed in this guide, and you use an electronic terminal supplied by us, you should phone the EFTPOS Helpdesk on 1300 650 977 for clarification. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING 235220_ST21532_0611.indd 55 4/07/11 4:43 PM...
  • Page 58 • Obtain another form of payment • Advise cardholder to contact card issuer CONTACT CARD ISSUER • Obtain another form of payment • Advise cardholder to contact card issuer PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING 235220_ST21532_0611.indd 56 4/07/11 4:43 PM...
  • Page 59 • Obtain another form of payment • Advise cardholder to contact card issuer INVALID TRANSACTION • Obtain another form of payment • Advise cardholder to contact card issuer PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING 235220_ST21532_0611.indd 57 4/07/11 4:43 PM...
  • Page 60 • Retry the transaction, selecting a different account • If the transaction is declined again, obtain another form of payment • Advise cardholder to contact card issuer DECLINED TL • Signature error PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING 235220_ST21532_0611.indd 58 4/07/11 4:43 PM...
  • Page 61 • Contact the Helpdesk if the problem persists CANNOT PAY • Obtain another form of payment ISSUER UNAVAILABLE • Obtain another form of payment CANNOT PAY • Obtain another form of payment PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING 235220_ST21532_0611.indd 59 4/07/11 4:43 PM...

  • Page 62: Glossary Of Common Terms

    An eight digit number that identifies your EFTPOS terminal. The terminal ID can be found on any transaction receipt or EFTPOS report printed from your POS. PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – GLOSSARY OF COMMON TERMS 235220_ST21532_0611.indd 60 4/07/11 4:43 PM...
  • Page 63 This page has been left blank intentionally. 235220_ST21532_0611.indd 61 4/07/11 4:43 PM...
  • Page 64 St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL. 233714 Information contained in this brochure was correct at the time of printing (June 2011) and is subject to change. ST21532 06/11 235220_ST21532_0611.indd 62 4/07/11 4:43 PM...

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