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St George i7910 Operating Manual

Eftpos merchant
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Mobile
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Summary of Contents for St George i7910

  • Page 1 Mobile EFTPOS Merchant Operating Guide.
  • Page 2 Phone Numbers The followiNg helP Desk’s aND auThorisaTioN CeNTre’s are available To you 24 hours a Day, 7 Days a week. St.George Electronic Banking Service Centre. Service and Sales Support Help Desk (including stationery orders). 1300 650 977 Touch Help Desk. For General Touch Enquiries.

  • Page 3: Table Of Contents

    1.5 EFTPOS Stationery ........6.0 how to operate user Management (shift) function ........2.0 getting started ........6.1 How to Activate/Deactivate User 2.1 i7910 EFTPOS ..........Management (Shift) Mode ....2.2 Keypad Layout .......... 6.2 How to Set User ID’s ......

  • Page 4: Introduction

    1.0 introduction The Ingenico EFTPOS terminal enables online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Visa and MasterCard ) and ® ® Charge Cards (American Express , Diners Club and JCB). To accept Charge Card ®...

  • Page 5: Cancellation Of Facility

    Cancellation of facility If your merchant facility is cancelled for any reason, this equipment and materials must be returned to us. To make arrangements for return call the EFTPOS Helpdesk on 1300 650 977. You must ensure that all equipment and materials are available to be returned within five business days of our request.

  • Page 6: Getting Started

    2. 1 EFTPOS EXTRA Mobile The i7910 Mobile EFTPOS terminal is a compact payment terminal comprising the The EFTPOS EXTRA Mobile is a compact payment terminal comprising the terminal, terminal, rechargeable battery and terminal power supply (charger). The terminal rechargeable battery and terminal power supply.

  • Page 7: Keypad Layout

    2.2 keypad layout CHQ/SAV CREDIT (Soft Function Keys) (Soft Function Key) Cancel Key Clear Key Enter Key Paper Feed Key Function Key account keys: The ChQ (Cheque), sav (Savings) and Cr (Credit) keys (also referred to as Soft Function Keys) allow the user to access the particular account type required when prompted.

  • Page 8: Terminal Display

    2.3 Terminal Display battery – Internal battery power level displayed when terminal is not connected to mains power. The bars on the battery icon scroll indicating charging of the battery is in progress. signal strength – Indicator displays when the terminal establishes connection with the GPRS network.

  • Page 9: Communications

    If the bars on the battery icon on the terminal display are scrolling, charging is in progress. Refer below for an example. DD/MM/YY hh:mm DD/MM/YY hh:mm ENTER AMOUNT ENTER AMOUNT Powering the terminal off/on: When the terminal is not connected to the mains power and is left idle for 10 minutes, the terminal will go into ‘sleep mode’...

  • Page 10: Printer And Paper Load Function

    2.6 Printer and Paper load function The i7910 Mobile EFTPOS terminal has an in-built thermal printer. To load paper: Ensure the terminal is powered on. Open the paper compartment cover by pressing the button located towards the top of the terminal, above the metal blade, as shown below.

  • Page 11: Terminal Maintenance

    2.7 Terminal Maintenance In order to keep your terminal’s software up to date the bank will automatically download any updates to your terminal on a regular basis (usually monthly). It is important that you allow the downloads to be completed so that your terminal will always have the latest configuration and software available.

  • Page 12: Passwords And Codes

    3.0 Passwords and Codes The following information describes the passwords and codes used in this guide. Ensure that your passwords are changed regularly to prevent unauthorised use. refund Password This password is a security measure to ensure only those personnel who are authorised by you (as the authorised signatory) can process refunds through your terminal.

  • Page 13: User Management Code

    you (as the authorised signatory) will need to contact the efTPos helpdesk to change your passwords on 1300 650 977. refund, settlement, void and Terminal passwords will have a default setting (unless nominated by you at the time of application) when you receive your terminal(s). 3.5 user Management Code (See User Guide section 6.0).

  • Page 14: Procedures

    4.0 Procedures inserting a Chip Card When your terminal is enabled for chip card acceptance, chip cards are inserted into the terminal and left there for the duration of the transaction. The chip card reader is located at the bottom of the terminal below the keypad. 1.

  • Page 15: Swiping A Magnetic Stripe Card

    4.2 swiping a Magnetic stripe Card The magnetic stripe reader is located on the right hand side of the terminal. 1. Check the terminal is displaying the message INSERT/SWIPE CARD. 2. Hold the card upside-down with the magnetic stripe facing inwards. 3.

  • Page 16: Operating Training Mode

    - Savings/Cheque account transaction DECLINED - Credit/Debit card will NOT READ when performing a Savings/Cheque account transaction. Note: The non compliance to the above procedure will be considered a serious breach of the merchant agreement and may result in termination of your merchant facility. 4.4 operating Training Mode Training mode helps you train new staff members in the operation of the terminal.
  • Page 17 To exit training mode: TerMiNal DisPlay ProCeDure 22/05/2009 12.30 TRAINING MODE Press the Function (fuNC) button. ENTER AMOUNT FUNCTION? Key in 101 and press eNTer. TRAINING MODE Key in the terminal password and press eNTer. PASSWORD? END TRAINING? Press eNTer again to exit training mode. CORRECT? YES/NO receipt in Training Mode...

  • Page 18: Locking/Unlocking Terminal Keypad

    at the end of training mode all transactions are reset and previous values are restored to batch and roC (record of Charge) number. 4.5 locking/unlocking Terminal keypad This function locks the terminal keypad and prevents any unauthorised transactions taking place. The terminal remains locked even if powered off and on. TerMiNal DisPlay ProCeDure 22/05/2009 12.21...

  • Page 19: Transaction Procedures

    5.0 Transaction Procedures how to Process a sale TerMiNal DisPlay ProCeDure 22/05/2009 12.28 Key in the purchase amount and press eNTer. ENTER AMOUNT If ‘Purchase with Cash’ transactions are enabled SALE $4.00 on the terminal, you can enter a cash-out ADD CASH AMT amount.
  • Page 20 Notes: 1. The entering of PiN on credit is optional. allow the cardholder to enter their PiN at the terminal prompt. if the cardholder bypasses PiN entry a signature will need to be obtained to authorise the transaction. 2. if the terminal reads ‘over efb liMiT’, please refer to section 8.2 (where available).

  • Page 21: How To Process A Cash Only Transaction

    5.2 how to Process a Cash only Transaction If ‘Cash’ is enabled on the terminal, customers can be given cash out. Cash is available from cheque and savings accounts only. TerMiNal DisPlay ProCeDure 22/05/2009 12.30 Press eNTer until Cash is displayed on the screen.
  • Page 22 Cash only receipt EFTPOS FROM ST.GEORGE Remember to always check the receipt to verify if a transaction has been approved. MOBILE EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 23: How To Process A Refund

    5.3 how to Process a refund Refunds may only be processed where there was an initial valid transaction on the same card. If a customer returns a purchase, or if an incorrect amount was charged, process a refund as follows: TerMiNal DisPlay ProCeDure 22/05/2009 12.31...
  • Page 24 Note: 1. for a credit account, a signature may be required for a refund even when a PiN is entered. before completing the refund, check that the transaction was approved. hand the customer their copy of the transaction record and their card. if the transaction is declined, the terminal will display an error message giving the reason.

  • Page 25: How To Void A Transaction

    5.4 how to void a Transaction The Void function can be carried out on credit or charge cards to reverse a transaction that has not yet settled (where available). Note: Debit card and Pre-authorisation transactions cannot be voided. TerMiNal DisPlay ProCeDure 22/05/2009 12.34 Press eNTer until voiD is displayed on the...
  • Page 26 void receipt EFTPOS FROM ST.GEORGE Remember to always check the receipt to verify if a transaction has been approved. MOBILE EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 27: How To Process A Sale With Tip

    5.5 how to Process a sale with Tip This process is a sale with tip enabled. It is most commonly used by restaurants. Note: The Tip feature needs to be enabled on the terminal. TerMiNal DisPlay ProCeDure 22/05/2009 12.38 Key in the base amount and press eNTer. ENTER AMOUNT If ‘Purchase with Cash’...
  • Page 28 TerMiNal DisPlay ProCeDure DEBIT SALE The terminal is connecting to the bank and processing the sale. PROCESSING If the card was inserted, remove the card from the reader. VERIFY SIGNATURE If signature is required: Have the customer CORRECT? YES/NO sign the receipt. If the signature matches the **REMOVE CARD** signature on the card, press eNTer.

  • Page 29: How To Process A Tip Adjustment

    approved sale with Tip receipt (approved with PiN, approved sale with Tip receipt no signature required) (signature required) EFTPOS FROM ST.GEORGE EFTPOS FROM ST.GEORGE Remember to always check the receipt to verify if a transaction has been approved. 5.6 how to Process a Tip adjustment A tip adjustment is performed after the original transaction has been processed.

  • Page 30: Mobile Eftpos Merchant Operating Guide

    Note: Tip addition applies to credit and charge cards only. ● The original purchase must have been without a tip. ● The original purchase must not yet have been settled. ● when tip addition is enabled, a signature must be obtained if the receipt reads ●...

  • Page 31: Mobile Eftpos Merchant Operating Guide

    TerMiNal DisPlay ProCeDure 22/05/2009 12.48 Press eNTer until TiP is displayed on the screen. ENTER AMOUNT 22/05/2009 12.48 Press the soft key beneath TiP. VOID MOTO TERMINAL PWD? Key in the terminal password and press eNTer. Key in the roC (Record of Charge) number of ADJUST the transaction that needs adjustment and press ENTER ROC NO.

  • Page 32: Mobile Eftpos Merchant Operating Guide

    Tip adjustment receipt EFTPOS FROM ST.GEORGE Remember to always check the receipt to verify if a transaction has been approved. MOBILE EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 33: How To Process Multiple Tip Adjustments

    5.7 how to Process Multiple Tip adjustments This function allows the operator to adjust multiple transactions without having to re- enter the terminal password. This function is suitable when there is more than one tip transaction that needs an adjustment. TerMiNal DisPlay ProCeDure 22/05/2009 12.50...

  • Page 34: How To Process A Mail/Telephone Order/E-Commerce Transaction

    Remember to always check the receipt to verify if a transaction has been approved. 5.8 how to Process a Mail/Telephone order/e-Commerce Transaction Transactions initiated by mail or telephone are known as MoTo (Mail Order or Telephone Order) transactions. eCoM (Electronic Commerce) transactions are those initiated over the Internet.
  • Page 35 TerMiNal DisPlay ProCeDure 22/05/2009 12.48 Press eNTer until MoTo or eCoM is displayed on the screen. ENTER AMOUNT 22/05/2009 12.48 Press the soft key beneath MoTo or eCoM. MOTO ECOM ENTER MOTO AMT Key in the purchase amount and press eNTer. MOTO $8.00 Key in the card number and press eNTer.
  • Page 36 approved MoTo receipt EFTPOS FROM ST.GEORGE Remember to always check the receipt to verify if a transaction has been approved. MOBILE EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 37: How To Process A Pre-Authorisation

    5.9 how to Process a Pre-authorisation This function is used to reserve funds for a sale to be processed at a later time. Car rentals and hotels/motels most commonly use this function. Note: Pre-authorisation transactions can only be performed on credit cards and charge cards and only where you have been authorised to do so.
  • Page 38 before completing the sale, check that the initial transaction was approved. hand the customer their copy of the transaction record and their card. if the transaction is declined, the terminal will display an error message giving the reason. an explanation of the error code is available in section 11.2, response Codes. approved Preauth receipt (approved with PiN, approved Preauth receipt...

  • Page 39: How To Process A Checkout

    5.10 how to Process a Checkout A checkout is used to complete an earlier pre-authorisation. You might need the ROC number or approval code printed on the pre-authorisation receipt for matching purposes. Car rental and hotel/motel merchants most commonly use this function. This function is an offline process and requires the approval code printed on the receipt of the original pre-authorisation transaction.
  • Page 40 TerMiNal DisPlay ProCeDure If you keyed in the Approval Code this screen will appear. Insert the customer’s chip card into the chip card reader. $40.00 Swipe the customer’s card through the card INSERT/SWIPE CARD reader. Key in the card number, expiry date, CCv (if available) and the terminal password and press eNTer for manual entry.
  • Page 41 Checkout receipt EFTPOS FROM ST.GEORGE Remember to always check the receipt to verify if a transaction has been approved. MOBILE EFTPOS MERCHANT OPERATING GUIDE TRANSACTION PROCEDURES...

  • Page 42: How To Operate User Management (Shift) Function

    6.0 how to operate user Management (shift) function This function is also known as shift management. It is independent of the settlement times. This function allows you to keep a record of users who have operated the terminal in a shift period. Please note: shift totals are independent from settlement times.

  • Page 43: How To Set User Id's

    6.2 how to set user iD’s The terminal can have up to 10 User ID’s. User ID’s are unique two digit numbers (01, 02, etc.) allocated by you to identify individual users. TerMiNal DisPlay ProCeDure 22/05/2009 12.54 Press the Function (fuNC) button. ENTER AMOUNT FUNCTION? Key in 60 and press eNTer.

  • Page 44: How To Start Shift

    6.3 how to start shift The terminal can manage up to 10 different users, the first (User 01) being referred to as the shift leader. The shift leader must start a shift before the other users. For each user, the terminal stores the number of transactions, the total transaction amount and the tip amount.
  • Page 45 shift report EFTPOS FROM ST.GEORGE MOBILE EFTPOS MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 46: Reporting Functions

    7.0 reporting functions how to Print sub Totals report This function will print a report of all transactions performed since the last settlement, without resetting the totals in the terminal. TerMiNal DisPlay ProCeDure 22/05/2009 13.06 Press eNTer until sub is displayed on the screen.
  • Page 47 sub Totals report EFTPOS FROM ST.GEORGE SUB TOTALS MOBILE EFTPOS MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 48: Terminal Settlement

    Terminal settlement Settlement for the EFTPOS terminal can occur via a programmed terminal settlement (automatic settlement) or a manual settlement. Failure to perform a settlement may result in split deposits for settlements. The terminal must be powered on for settlement to occur at the programmed time. Manual settlement will require the operator to enter the settlement password for settlement to occur.
  • Page 49 settlement report EFTPOS FROM ST.GEORGE MOBILE EFTPOS MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 50: How To Reprint Last Settlement

    how to reprint last settlement This function will reprint the last settlement which has occurred. TerMiNal DisPlay ProCeDure 22/05/2009 13.09 Press the Function (fuNC) button. ENTER AMOUNT FUNCTION? Key in 70 and press eNTer. PRINTING This prompt is displayed as the report is printing. PLEASE WAIT Tip reporting This function is used to print information relating to tips processed in the settlement...

  • Page 51: How To Print Tip Report

    To Deactivate Tip report function TerMiNal DisPlay ProCeDure To deactivate the tip report, follow the above TIP REPORT steps. DEACTIVATE? Press eNTer to deactivate the tip report. how to Print Tip report Once the Tip Report function has been activated, the report can be printed many times during the settlement period.
  • Page 52 Tip report EFTPOS FROM ST.GEORGE MOBILE EFTPOS MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 53: How To Reprint Last Transaction

    how to reprint last Transaction This function will reprint the receipt of the last transaction performed. Note: This can only be done from the current settlement period. TerMiNal DisPlay ProCeDure 22/05/2009 13.24 Press the Function (fuNC) button. ENTER AMOUNT FUNCTION? Key in 72 and press eNTer.
  • Page 54 receipt reprint EFTPOS FROM ST.GEORGE MOBILE EFTPOS MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 55: How To Do A Transaction Scroll

    how to do a Transaction scroll This function allows the operator to view all the transactions that have not been settled. TerMiNal DisPlay ProCeDure 22/05/2009 13.06 Press the Function (fuNC) button. ENTER AMOUNT FUNCTION? Key in 1 and press eNTer. The first transaction in the batch will be VIEW BATCH displayed.

  • Page 56: How To View Specific Transaction

    how to view specific Transaction This function will allow the operator to view a specific transaction which has not yet settled. It is similar to a transaction scroll (refer section 7.7) except that the terminal will prompt for a ROC number. TerMiNal DisPlay ProCeDure 22/05/2009 13.06...

  • Page 57: How To Reprint Specific Transaction

    how to reprint specific Transaction This function will allow the operator to reprint a specific transaction. Note: reprint of a specific transaction can only be done from the current settlement period. TerMiNal DisPlay ProCeDure 22/05/2009 13.24 Press the Function (fuNC) button. ENTER AMOUNT FUNCTION? Key in 73 and press eNTer.
  • Page 58 Transaction log EFTPOS FROM ST.GEORGE MOBILE EFTPOS MERCHANT OPERATING GUIDE REPORTING FUNCTIONS...

  • Page 59: Fall Back Sales Procedures

    8.0 fall back sales Procedures electronic fall back The Electronic Fall Back (EFB) facility is available only when enabled on the terminal, and only for certain card types. EFB is the ability to continue performing transactions on the terminal, even when communication with the host system for on-line approval has been lost or the card issuer is unavailable.

  • Page 60: Manual Fall Back

    8.2 Manual fall back The EFTPOS terminal supplied to you is very reliable and St.George is committed to ensuring its smooth operation is maintained. Any problems should be promptly reported to the EFTPOS Helpdesk on 1300 650 977. If your terminal fails to function correctly you may revert to manual fall back. before Performing a fall back Transaction: For credit cards, if the transaction is over your credit card floor limit, call Cardlink on 1300 301 831 for authorisation.

  • Page 61: Minimising Fraud

    9.0 Minimising fraud At St.George, we take fraud seriously, and you should too. Fraud can cost your business significant amounts of money, and certain types of merchants – based on the types of goods sold – are more prone to fraudulent transactions than others.
  • Page 62 should i save CCv security Codes? No. It is prohibited to store the CCV codes. They must remain secret. You must not write them down or save them electronically. Doing so might lead to heavy penalties. Manual authorisations and CCv. If your terminal is not functioning at all, you can revert to a manual imprinter.

  • Page 63: Trouble Shooting

    10.0 Trouble shooting 10.1 hardware faults harDware aCTioN faulTs 1. Ensure that the power cable is securely connected to the terminal. 2. Power off the terminal for 10 seconds. No response from the terminal 3. Power on the terminal. 4. Retry the transaction. 5.

  • Page 64: Response Codes

    10.2 response Codes Below is a copy of a receipt, which indicates the location of the Response Codes. EFTPOS FROM ST.GEORGE Response Code Location Remember to always check the receipt to verify if a transaction has been approved. Where your terminal displays a response code not listed in this guide, and you use an electronic terminal supplied by us, you should phone the EFTPOS Helpdesk on 1300 650 977 for clarification.
  • Page 65 CoDe DisPlay Cause/aCTioN APPROVED The transaction has been approved. ● APPROVED The transaction has been approved if the ● With signature signature is correct. APPROVED The transaction has been approved. ● APPROVED The transaction has been approved. ● CALL FOR AUTH Unable to obtain electronic authorisation.
  • Page 66 CoDe DisPlay Cause/aCTioN FORMAT ERR CALL Power the terminal off and on and retry the ● HELPDESK transaction. Contact the Helpdesk whilst the cardholder is ● present to confirm if the transaction has been processed correctly. WRONG ACCOUNT Retry the transaction, selecting a different account. ●...
  • Page 67 CoDe DisPlay Cause/aCTioN CANNOT PAY Obtain another form of payment. ● Advise cardholder to contact card issuer. ● CANNOT PAY Obtain another form of payment. ● Advise cardholder to contact card issuer. ● CANNOT PAY Obtain another form of payment. ●...
  • Page 68 CoDe DisPlay Cause/aCTioN DECLINED TL Signature error. ● DECLINED TIME Retry the transaction. ● Contact the Helpdesk if the problem persists. ● CANCELLED Retry the transaction. ● SYSTEM ERROR Contact the Helpdesk if the problem persists. ● CANNOT PAY Obtain another form of payment. ●...

  • Page 69: Glossary Of Common Terms

    11.0 glossary of Common Terms CCv Number An additional security feature used in transactions where the card (Card Check number is entered manually, for example when the cardholder is value) not present (MOTO or ECOM). Charge Card American Express, Diners Club or JCB. Credit Card MasterCard or Visa.
  • Page 70 Notes MOBILE EFTPOS MERCHANT OPERATING GUIDE...
  • Page 71 This page has been left blank intentionally.
  • Page 72 St.George Bank Limited A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL 233714. ST20137 A04/11 Information contained in this brochure was correct at time of printing (April 2011) and is subject to change.

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