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Cyberoam Netgenie Home User Manual

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  • Page 1: User Guide

    Reviewer Guide User Guide...
  • Page 2 Reviewer Guide NetGenie – Read it first   The most complex questions have the simplest answers. NetGenie is an embodiment of such a design philosophy. At home, our family is the most cherished part of our life and their security is our prime concern. They access the Internet for almost anything.
  • Page 3 Reviewer Guide • NetGenie’s Web GUI • You can choose not to see the page again too! If you choose to log into NetGenie appliance, you will have a few more surprises awaiting for you. The GUI is colorful, fresh and vibrant. Here security is not painted in drab grey shades. The pages are refreshing and stimulating to look at.

  • Page 4: Table Of Contents

    Reviewer Guide Table of Contents Preface ........................6 Intended Audience.......................... 6 Guide Organization......................... 6 Typographic Conventions....................... 7 Part 1: Deploy your NetGenie.................. 8 Introduction......................8 Know your NetGenie ........................8 Defaults ............................9 Surf using NetGenie ....................9 Getting your NetGenie Ready ......................9 Identify your Home Internet Setup....................
  • Page 5 Reviewer Guide Networking............................ 41 • How many computers or devices can be connected wirelessly to NetGenie at the same time? ..............................41 • Internet access through my NetGenie appliance has stopped. What should I do? ..41 • How do I know that my NetGenie is having Internet connection? ........41 •...

  • Page 6: Preface

    This guide is intended for home users with basic Internet knowledge. Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.

  • Page 7: Typographic Conventions

    Reviewer Guide Typographic Conventions All contents in this guide including text or screenshots follow the given list of conventions Item Convention Example Part titles Bold and Family Protection shaded font typeface Topic titles Shaded font Introduction typeface Subtitles Bold & Black Notation conventions typeface Family Protection →...

  • Page 8: Part 1: Deploy Your Netgenie

    Reviewer Guide Part 1: Deploy your NetGenie Introduction NetGenie offers a safe online experience for your whole family. Keep hackers, viruses and other intruders at bay while your family surfs the Internet. Use NetGenie’s Parental Controls feature to protect your kids from harmful website content while managing their Internet time and experience. Get time and usage reports on your family’s web activities.

  • Page 9: Defaults

    Reviewer Guide Defaults • Default IP address to access NetGenie: http://10.1.1.1 • Default Username: admin • Default Password: admin Appliance Reset Button: To reset appliance to factory default settings, keep the reset key pressed for 5 seconds. While doing so, all past upgrades and configurations will be lost. Surf using NetGenie Prerequisites: 1.
  • Page 10 To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net. Wired Connection - Secure Internet Connectivity through Direct Cable...
  • Page 11 To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net. Wireless Connection - Secure Internet Connectivity using USB Modem 1.
  • Page 12 To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net. Wireless Connection - Secure Internet Connectivity over Wi-Fi 1.
  • Page 13 Reviewer Guide through a broadband connection. This section is only relevant to you if need to dial up the Internet from your machine. (You will need your Username and Password for connecting to the Internet. Please contact your ISP if you lose them.) Go to Network Settings →...
  • Page 14 Reviewer Guide Specify MTU value (Maximum Transmission Unit) MTU is the largest physical packet size in bytes that can be transmitted in a network. This parameter becomes an issue when networks are interconnected and have different MTU sizes. Any packets larger than the MTU value are divided (fragmented) into smaller packets before being sent over.
  • Page 15 Reviewer Guide Screen- Configure USB Modem Screen Elements Description Internet USB Modem Connection Type Wireless Modem Information Modem Status of USB modem. Possible status: Status Plugged Unplugged Modem Signal strength of plugged USB modem. Signal Strength Country Select the Country. Service Provider Select the service provider name Service Name...
  • Page 16 Reviewer Guide Authentication Select the checkbox if you want to enable authentication for your USB modem. Username Specify the username if you have enabled authentication for your USB modem. Password Specify password. Pincode Specify the pin code of your area. Init String Specify initialization string for your USB modem, if required.

  • Page 17: Access Internet

    Reviewer Guide Screen- Configure Static Internet Connection Screen Elements Description Internet Static Connection Type IP Address IP Address Specify IP address provided by your ISP. Subnet Mask Specify subnet mask of your network. Gateway Specify gateway IP address for your network. DNS Server Configuration Static DNS Server Select the checkbox to configure static DNS server.

  • Page 18: Part 2: Family Protection

    Reviewer Guide Part 2: Family Protection This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire family. It contains the following sub-sections: • Access NetGenie • Register NetGenie • Set System Time •...

  • Page 19: Set System Time

    Reviewer Guide Log out procedure To avoid unauthorized users from accessing NetGenie, log out after you have finished working. This will end your session and mark your exit from NetGenie Set System Time You need to update your local time zone in order to prepare time schedules for accessing the Internet and generating time-based reports.

  • Page 20: Add User

    Reviewer Guide Add User You need to add your family members in order to give age-appropriate Internet access to them. Go to Family Protection → Add User. Screen – Add User Screen Elements Description Username Specify the name of the individual for whom you wish to customize Internet access Password Specify a password.
  • Page 21 Reviewer Guide Note: Family members under 8 years of age might not be able to remember their password. Hence, we recommend that you omit specifying a password for them by simply leaving the password fields blank. Website List Enter one or more websites to be allowed or blocked for the user and click OK to save the changes.

  • Page 22: User Internet Access

    Reviewer Guide Application List As and when required, you can customize the list of applications allowed and denied to a specific user. For this, click Application List icon to view, allow or block a specific application category. Expand the application tree to allow or block any specific application. You can also use this page to configure schedule-based application or application category access.
  • Page 23 Reviewer Guide Screen – User Login Note: Password is mandatory for family member(s) above 8 years of age.
  • Page 24 Reviewer Guide Screen – Successful User Login Click the link Do you want to Whitelist this device? if you do not want NetGenie to apply parental controls or ask for login every time you access Internet using this device. Provide your NetGenie administrator credentials and click Proceed to Whitelist the device.
  • Page 25 Reviewer Guide Screen – Device Whitelist Note: Administrator credentials are required to Whitelist the device. Screen – Successful Device Whitelist...

  • Page 26: Part 3: What Can Netgenie Do For You

    Reviewer Guide Part 3: What can NetGenie do for you? This section explains various useful scenarios through which NetGenie is able to ensure safe Internet experience for home users. Registration NetGenie registration is required to avail support subscriptions offered by NetGenie. •...

  • Page 27: Internet Access

    Reviewer Guide Screen – Registered Appliance Internet Access This section depicts various Internet access scenarios through NetGenie. • Is it mandatory to create a user in NetGenie in order to access Internet? No, you do not need to create user(s) in NetGenie unless you want to implement age-appropriate Internet access and parental controls for individual(s).

  • Page 28: Is Password Mandatory For Family Members Of All Age Groups

    Cyberoam recommends user authentication if parents want to have complete visibility of their children’s Internet activities.

  • Page 29: Do I Need To Manually Add Each Website, Which I Want To Be Allowed For My Kid

    Reviewer Guide • Do I need to manually add each website, which I want to be allowed for my kid? No, NetGenie’s Web categorization has been purpose-built to serve the Internet security needs of users belonging to different age groups. You only have to configure age-appropriate Internet access for your child in order to ensure safe Internet surfing.
  • Page 30 Reviewer Guide Screen- Block Website Category 5. Click to configure time-based Internet access. Screen- Schedule Website Category Access...
  • Page 31 Reviewer Guide Screen- Customized Website Category Access • I want my daughter to be allowed access to www.facebook.com but I do not want her to access other social networking websites. Is it possible? 1. Log in to NetGenie with administrator credentials. or Edit the user that has been created for your daughter.

  • Page 32: Authentication Page

    Reviewer Guide Screen – Time based Web Category Access • I’m receiving “Blocked Website” message when I try to access www.google.com through NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page? NetGenie displays a “Block Website” message if it finds any content of specified websites inappropriate for your age group.

  • Page 33: I Want To Know The Categorization For A Website. Is There Any Way To Know The Same Using Netgenie

    Reviewer Guide Screen – Administrative Credentials Screen – Website Redirection • I want to know the categorization for a Website. Is there any way to know the same using NetGenie? Yes, NetGenie’s Search Category feature allows you to find out the categorization for any given website URL.

  • Page 34: I Want To Allow Only Yahoo Messenger To My 10- Year- Old Daughter That Too In The Evening Between 6 To 9. I Also Want To Block Any Other Chat Messengers, What Should I

    Reviewer Guide Screen – Search Category Once you find out the Web category for a specific Website, you can apply time-based controls over that category. • I want to allow only Yahoo Messenger to my 10- year- old daughter that too in the evening between 6 to 9.
  • Page 35 Reviewer Guide Screen- Application List 5. Click Yahoo Messenger to allow access. It will turn green. Screen- Allow Application 6. Click against Yahoo Messenger to apply time-based access and select the time slot when you want her to access Yahoo messenger.

  • Page 36: I Am Not Able To Access The Internet Using My Smartphone, Why

    Reviewer Guide Screen- Schedule based Application Access 7. Click OK to save the changes. Screen- Customized Application Access • I am not able to access the Internet using my smartphone, why? There can be several reasons for this. Please check the following things are configured properly: 1.

  • Page 37: I Want To Allow Or Block Some Websites For All Users; Do I Need To Individually Configure This Setting For Each And Every User

    Reviewer Guide 4. Enable UPnP By default, UPnP is enabled in NetGenie. 1. Log in to NetGenie with administrator credentials. 2. Go to Security → UPnP. 3. Click checkbox against Enable UPnP if it is disabled. 4. Click Apply. Screen- Enable UPnP 5.

  • Page 38: What If One Of My Family Members Forgets Their Password

    Reviewer Guide Screen- Allow uncategorized Websites 3. Uncheck the option to allow uncategorized websites. Screen- Block uncategorized Websites • What if one of my family members forgets their password? In such a scenario, you will have to reset the password for your family members. 1.

  • Page 39: Device Whitelisting

    Reviewer Guide Device Whitelisting • How do I make sure that every time I login using my laptop, I do not have to see the authentication page? • I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do? You need to whitelist your laptop or other web device in order to avoid the authentication page each and every time.

  • Page 40: System

    Reviewer Guide System • How do I change my NetGenie administrator password? It is recommended to change NetGenie administrator password as soon as you log in for first time. 1. Log in to NetGenie with administrator credentials. 2. Go to System → Admin Password. 3.

  • Page 41: Networking

    Reviewer Guide Screen- System Overview Networking • How many computers or devices can be connected wirelessly to NetGenie at the same time? A maximum of twenty (20) devices can be wirelessly connected to NetGenie at any instance. • Internet access through my NetGenie appliance has stopped. What should I do? You need to restart your NetGenie appliance in order to get back Internet access.

  • Page 42: How Can I Wirelessly Connect My Laptop To Netgenie

    Reviewer Guide By default, NetGenie appliance(s) are wireless enabled. Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled in your NetGenie appliance. If it does not, then follow the given steps: 1. Log in to NetGenie with administrator credentials. 2.

  • Page 43: Can I Change The Name Of My Network

    Reviewer Guide Screen- Hide SSID • Can I change the name of my Network? Yes, you can change the name and password of your network. 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings → Wireless. 3.

  • Page 44: Security

    Reviewer Guide Security • Does NetGenie protect my network from viruses and other malicious software? • I want to protect my network from viruses. What should I do? NetGenie appliances are shipped with in-built Anti -Virus and Intrusion Prevention capabilities. 1.

  • Page 45: Can I Manually Update Malware Signature Database

    Reviewer Guide • Can I manually update malware signature database? Yes, you can manually update NetGenie malware signature database if you do not want to wait 6 hours to get the updated signatures. 1. Log in to NetGenie with administrator credentials. 2.

  • Page 46: Upgrade, Back-Up, Restore

    Reviewer Guide Screen- Upload Signature File Upgrade, Back-up, Restore • How can I check availability of upgrade(s) available for my NetGenie appliance? Visit one of the following websites to get the information regarding signatures and firmware upgrades available for your NetGenie appliance. •...

  • Page 47: My System Is Crashed But I Do Have Configuration Back-Up I Took A Few Days Back. What Should I Do To Restore My Netgenie Settings

    Reviewer Guide Screen- Configuration Back-up Screen- Save Configuration Back-up Note: The back-up file will be a TGZ file. • My system is crashed but I do have configuration back-up I took a few days back. What should I do to restore my NetGenie settings: •...

  • Page 48: How Can I Restore Factory Default Configuration

    Reviewer Guide Screen- Restore Back-up • How can I restore Factory Default Configuration? There are two ways to restore NetGenie’s Factory Default configuration: Keep the reset key (given next to WPS switch of your appliance) pressed for 5 seconds. 1. Log in to NetGenie with administrator credentials. 2.

  • Page 49: Logs And Reports

    Reviewer Guide Screen- Create Configuration Profile Screen- Configuration Profiles You can restore and delete any of these configuration profiles as and when required. You can also download these configuration profiles on your machine for future use. Logs and Reports • I want to find out which websites are being accessed by my son in my absence.

  • Page 50: From Where Can I See Overall Internet Traffic Passing Through My Netgenie Appliance

    Reviewer Guide Screen – Web Activity Report • From where can I see overall Internet traffic passing through my NetGenie appliance? You can get required information from Logs and Reports → Statistics page. This page displays Internet traffic statistics for different security modules of NetGenie. Screen –...

  • Page 51: From Where Can I View Details Of Viruses Detected By Netgenie

    Reviewer Guide your son. Application activity report displays accessed application names corresponding to the user and source IP addresses along with dates, time, categories, actions taken, messages and severity. You can perform search queries in the Application activity logs based on dates and keywords. Screen –...

  • Page 52: How Can I View Details Of Intrusion Attempts Detected By Netgenie

    Reviewer Guide This page displays details of connected DHCP clients and logged in users. DHCP Clients This page displays DHCP host name, MAC address and IP address of accessing device and time when the DHCP client will try to renew the leased IP address. Screen –...

  • Page 53: I Have Set Time As Per My Local Time Zone But Why Is Netgenie Still Not Showing It

    Reviewer Guide Screen – Web Protection • I have set time as per my local time zone but why is NetGenie still not showing it? NetGenie communicates with NTP servers over Internet to update system time. If NetGenie does not have Internet connectivity, system time will not be synchronized with NTP server. Hence, perform the following checks: •...

  • Page 54: Is There Any Way To Turn Off Netgenie's Logging Feature

    Reviewer Guide • Is there any way to turn off NetGenie’s logging feature? Yes, you can disable NetGenie’s logging feature (not recommended) by the following steps: 1. Log in to NetGenie with administrator credentials. 2. Go to Logs and Reports → Configuration. 3.

  • Page 55: I Do Not Want Netgenie To Scan Ms-Word Documents For Viruses, Is It Possible

    Reviewer Guide Screen- Anti Virus Action Configuration 4. Click Apply to save changes. • I do not want NetGenie to scan MS-Word documents for viruses, is it possible? Yes, you can customize anti virus protection cover provided by NetGenie. Please follow the given below steps to do so: 1.

  • Page 56: What Does Netgenie Offer Under Intrusion Prevention System

    Reviewer Guide Screen- Enable Anti Virus Protection 3. Expand ‘Show Advanced Settings’ drop-down, click ‘Ignore Following File Extensions’ tab and select checkbox against Microsoft Word Document. Screen- Advanced Anti Virus Settings 4. Click Apply to save changes. • What does NetGenie offer under Intrusion Prevention System? NetGenie’s Intrusion Prevention System is a signature-based system, which performs following security checks to prevent your network from malicious traffic.

  • Page 57: Can I Customize Netgenie's Intrusion Prevention Signatures

    Reviewer Guide Screen- Enable Intrusion Prevention 3. Expand ‘Show Advanced Settings’ drop-down, and change the default security settings if required. Screen- Advanced Intrusion Prevention 4. Click Apply to save changes. • Can I customize NetGenie’s intrusion prevention signatures? Yes, you can change Action to be taken and Logging status of any intrusion prevention signature. Please follow below steps to customize intrusion prevention signatures: 1.

  • Page 58: What Is Port Forwarding? How Can I Configure Port Forwarding In Netgenie

    Reviewer Guide Screen- Customize IPS Signatures 6. Click Apply to save changes. • What is Port Forwarding? How can I configure port forwarding in NetGenie? Port forwarding is useful when you want to keep unwanted traffic away from your network. It allows you to use one IP address for all external Internet communications and hosting multiple servers (Web, FTP and Gaming) with different IPs and ports internally.

  • Page 59: Can I Access Netgenie Over Internet

    Reviewer Guide Screen- Port Forwarding Rule 7. Select the checkbox “application name” if you want to delete the application and click Apply. • Can I access NetGenie over Internet? Pre-requisite: You must know public IP address of your network provided by your ISP in order to access NetGenie over Internet.

  • Page 60: Is There Any Single Page From Where I Can Get The Complete Network Overview

    Reviewer Guide 5. Use your Internet IP address (public IP address provided by your ISP) to access NetGenie over Internet. Please remember that if your Internet connection type is set to DHCP from Network Settings → Internet then you will need to select your DNS server as Dynamic DNS from Network Settings →Dynamic DNS and register your public IP address with the Dynamic DNS provider.

  • Page 61: I Want To Change The Default Ip Address Of My Netgenie Appliance, Can I Do It

    Reviewer Guide Screen- Network Overview • I want to change the default IP address of my NetGenie appliance, can I do it? Yes, you can change the default LAN IP address of your NetGenie appliance. To do it, 1. Log in to NetGenie with administrator credentials. 2.

  • Page 62: My Son Has A Gaming Device Running On Udp Over A Specific Port; I Want Netgenie To Block This Service, Can I Do So

    Reviewer Guide MAC address. This is done because some ISPs tie your MAC address to their DHCP server so making any changes to the router leads to chances that the ISP will not allow you to surf the Internet since the MAC address listed in the ISP list will be different from that of your new router. We recommended you to clone the MAC address in order to ensure uninterrupted connectivity.

  • Page 63: Netgenie. Now If I Want To Access The Game Server Using My Laptop, How Can It Be Done

    Reviewer Guide Screen- Firewall Rule The newly created custom service(s) will be added in the list of Custom Service List. Click to remove created service(s). Note: You can create a maximum of 10 (ten) custom services and 5 (five) firewall rules by through this page •...
  • Page 64 Reviewer Guide Screen- Network Diagram Now if you want to access your game server, which is placed behind the router using your laptop, please follow the given below steps: 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings → Routing. 3.
  • Page 65 Reviewer Guide Screen- Route Rule Note: You can create a maximum of 3 (three) routes.

  • Page 66: Menu Structure

    Reviewer Guide Menu Structure System Overview Page Registration Page Firmware Upgrade Page Restart Device Page Signature Updates Page 42,43,44 Admin Password Page NetGenie Access Page Time Page 17, Config Manager Page 44, 45, 46 Family Protection Website Exceptions Page Device Whitelist Page Search Category Page...

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